Customer Reviews for Kimco Self Storage
(U-Haul Neighborhood Dealer)

258 comentarios

6000 S 56th St   Lincoln, NE 68516
(South of Old Cheney -across the street from TO Haas)

(402) 467-2799

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Sábado:
    9 a. m. - 12  p. m.
  • Domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(402) 467-2799

6000 S 56th St
Lincoln, NE 68516
(South of Old Cheney -across the street from TO Haas)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Sábado:
    9 a. m. - 12  p. m.
  • Domingo:
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANISHA T. 
Clasificación:
2.0

They are trying to charge me a cleaning fee. Here is the picture of the alleged mess. file:///var/mobile/Library/SMS/Attachments/21/01/83C9CDF5-A262-4077-A667-3BC46F3560CF/Resized952022091695155114.heic I will dispute this with my credit card company unless you drop the cleaning fee.

Derek D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth R. 
Clasificación:
5.0

It was great

Taylor S. 
Clasificación:
5.0

Jackie was very helpful and pleasant to work with.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
3.0

I would recommend this location only because their personnel. Other than that my experience was frustrating at best. I had no air conditioning through the vast majority of my 260 mi. trip. Not only that but when i got back into the truck there were no dashboard lights so i had to follow the other car in my convoy just to make sure i was going the correct speed. I want to make it very clear that U-haul is lucky that I was the driver on this truck having had over a year and a half of moving truck driving experience. The fact that U-haul put this truck on the road with multiple safety issues is apalling.

James W. 
Clasificación:
5.0

Everything went smoothly. I will use this location again for sure!

Larry H. 
Clasificación:
4.0

I had reserved an appliance dolly and I thought it was in the back. When I opened the door it was not there. I had to return to the location to get it. It was a long trip.

GENE J. 
Clasificación:
4.0

Simple. Clean truck.

Marc S. 
Clasificación:
5.0

Jackie and her staff member were friendly, knowledgeable, and very kind in accommodating me on short notice. ¡Gracias!

Kim B. 
Clasificación:
5.0

Customer service was superior. Jackie and Kay were friendly and easy to work with.

Pat D. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
4.0

The vehicle was dropped off after hours, so there was no contact with personnel. The location was clean and very accessible. The return app to use for an after-hours drop off was super easy to use.

Shawn T. 
Clasificación:
5.0

I appreciated the call from Kimco when my storage unit didn't have a lock on it and when a key on a lanyard was found in front of our unit.

Joanne C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas A.  |  Overall Experience 
Clasificación:
5.0

I would set up for another drop off site, i.e. Lincolne has several. The last location where we dropped furniture was within a couple of blocks and saved us a lot ot time to drop the truck there.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
5.0

Best experience thanks to her.

IVAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel W. 
Clasificación:
1.0

The truck I received had no business being on the road and was not safe to operate. Despite the fact I informed everyone that I was going 2,000 miles, I was given a truck that shouldn't have been on the road for five. The truck was caked in mud from a gravel road when I picked it up. The truck's fuel gauge didn't work, a full tank appeared like half a tank. The passenger's side wiper blade disintegrated when I tried to use it in the rain. Multiple times on the interstate the truck would attempt to shift gears and would simply not go back into any gear. This required me pulling to the side of the interstate when able or in the middle of an Interstate lane when I was and putting the truck in park and back into drive to get the truck to drive again. The ignition was also loose, so if the key was turned wrong or jostled a little, all the vents/ac quit working and the brake warning light came on. Worst of all, when I drove at night, the lights drained the battery and the truck died on the interstate; with no lights and flashers. Ultimately the truck needed a new battery, alternator, and belt. These repairs took 16 hours in the middle of my trip. After that time and multiple requests, the truck still wasn't safe to drive and I was finally provided a new functioning truck to finish my trip. On the backend, “making it right” was covering the hotel I was forced to get when the truck broke down, and knocking 20% off the final bill. So despite the fact, the truck only half worked from the beginning and ultimately put my life in danger, that was only worth 20% off to this company (seems to me a half working truck isn't is worth about 50% of a functioning truck), because “trucks break down.” Which I am sure they do, especially if this truck passed uhaul's inspection before it was provided to me.

Daniel H. 
Clasificación:
1.0

Charged for insurance even though I didn't want it. Charged a cleaning fee when the truck was clean. Absolutely terrible customer service. Ended with being called an idiot.

R. J. B. 
Clasificación:
5.0

Jackie was very helpful and simply a pleasure to do business with. Nothing to improve on. A+++

Greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda D. 
Clasificación:
1.0

Appointment was set but was not notified the hitch was not delivered and I arrived at 7am to find no help for me. Wasn't the guys fault but I wasn't notified they weren't ready and wasted a days worth of prepping for the appointment.

Erik G. 
Clasificación:
1.0

guys tricking people it's written all the vehicles is $19.99 but I used only for one hour you charge me a $70 that is bullshit charge.

faisal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan F. 
Clasificación:
5.0

ND

Juanita C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Art O. 
Clasificación:
5.0

They made it very easy.

Kim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATASHA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan A.  |  Overall Experience 
Clasificación:
5.0

Great place.

RANDALL F.  |  Overall Experience 
Clasificación:
5.0

There was a cardboard sign on the front windshield that I wasn't sure what to do with. I think some instructions regarding that would be helpful. Otherwise, the entire process was really smooth and simple. I especially liked being able to do check in / check out on my own, answering the questions on the link and taking photos. I thought that was a really nice feature.

ADAM S. 
Clasificación:
5.0

Very helpful

ROBERT H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maria O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA W. 
Clasificación:
5.0

The staff was always pleasant and helpful!!

Glenda W.  |  Overall Experience 
Clasificación:
5.0

I know that the location has no control over this but I need to tell someone. The UHaul app is consistently difficult and non-intuitive to use. This time, upon returning the vehicle, the app got stuck in an endless loop when it came time to photograph the odometer/fuel gauge. It took me quite some time to discover that the location-sharing permission for the UHaul app had been automatically disabled by Google due to lack of use over time. The app never notified me that this was the issue. A simple notification in the app (at startup or when taking photos) to prompt renewal of the permissions would be a great help.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichol H.  |  Overall Experience 
Clasificación:
5.0

The woman at the desk was very helpful and kind. She stayed during her lunch hour to make sure I could get signed up. I would recommend this facility to friends and family

Glenda P.  |  Overall Experience 
Clasificación:
5.0

We were very happy with the use of your storage unit! Mom moved into assisted living in August of 2020 and we used it to store what she couldn't use any more until we could either find a new home for it or we donated it to the City Mission! I have recommended your services to many of our friends who are undergoing the same circumstances!

Terri E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa S.  |  Overall Experience 
Clasificación:
5.0

Dropped off truck, locked it up, put keys in box. No problems

SHERYL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D S.  |  Overall Experience 
Clasificación:
5.0

Very happy and will be back next year

Bradley M.  |  Overall Experience 
Clasificación:
5.0

This was the good part of the transaction. They were courteous and professional.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie C.  |  Overall Experience 
Clasificación:
5.0

Nice clean and, friendly staff

David D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kory B.  |  Overall Experience 
Clasificación:
5.0

Friendly

ROBERT B. 
Clasificación:
5.0

The management at this location is Great! We will definitely be back if we need storage again.

Sheri T.  |  Overall Experience 
Clasificación:
4.0

I ordered a 10 pack of moving pads with truck rental, but they were not in truck when I picked it up after hours. I have requested the pad rental fee to be reimbursed.

Mark B. 
Clasificación:
5.0

It was great, they were very friendly and helpful.

Matthew C. 
Clasificación:
5.0

Everything was great! Representative very helpful and friendly

JEANNETTE EILEEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Thank you so very much ! Its awesome to know your valuables are safe !

Kim C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L M. 
Clasificación:
5.0

Very good experience.

ZACHARY WILLIAM C. 
Clasificación:
5.0

The lady at the front desk (sorry didn't get her name) was super helpful and friendly!

Jeffrey S. 
Clasificación:
5.0

The truck beat me up worse than moving the 3br and 2 stall garage the rattles and squeal with rough ride was impossible. Truck aside service was good check in with pandemic was great and equipment was clean

Wesley M. 
Clasificación:
5.0

Kay was amazing. She went above and beyond to help me out. I arrived 1 minute prior to closing and she stuck around to make sure I was taken care of and even helped adjust my rental at the last minute. Always a great day to encounter someone so kind and lovely! Will 100% use this ocation in the future for all moving / storage needs.

ALEXA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE W. 
Clasificación:
2.0

For starters I hate the fact that a person cannot contact a location directly. And I know its not because that location is busy. When we got to the Uhaul location the only phone that rang was a personal cell phone. As soon as you call the “local” number it says your hold time will exceed 20 minutes. And it sure did!!! Your Uhaul app is a good concept, accept when it doesn't work. Which it didn't at pick up or drop off. It froze up or didn't give the option to submit drivers license pics or mileage pics. Our truck wasn't available when we needed it on Friday and then again on Saturday. We had to get a different truck. And the guy from the original location disnt even have the courtesy to call me back, I got a text saying my new pick up location had changed and so did the size of the truck.

Larry P. 
Clasificación:
5.0

Checking out the unit was not pleasant as its been over 20 years since I've rented a truck. For Saturdays being a busy rental day, I would presume. I would think you'd have the office staffed all day. Return was better. Although, after I long day I did not remember the original mileage and I think I was below what I estimated.. I would've expected charges to be adjusted.

Marci E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kylee D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLEE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

heinz W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

. K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Allie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P.  |  Overall Experience 
Clasificación:
5.0

Good experience. Friendly office staff.

Laurie L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry W.  |  Overall Experience 
Clasificación:
3.0

Just not overly helpful/friendly. Otherwise, service was fine.

Diane K. 
Clasificación:
4.0

Have the right equipment ready.

Roger Y. 
Clasificación:
5.0

The drop off process was easy and efficient. We were on our way in less than 5 minutes. She wore a mask and was kind and helpful.

Juan H. 
Clasificación:
4.0

I'm 65,not computer savvy,so the smart phones\ oxnline way of reserving was challenging. The persons in the office were friendly and helpful but they didn't understand the billing and couldn't explain the charges. Was happy with the truck and that we were able to drop off where I moved.

Irene H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

This was not the location I chose. My receipt stated the original location but when I went to pick up the uhaul that location said it was changed the day prior to this current location. I did not change it willingly.

Lauren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT E N. 
Clasificación:
5.0

Mobile pick up was a bit confusing. We had trouble finding the truck based on the instructions and the process wasn't very user friendly. Everyone at this location provided us with a perfect truck. Good job to them!

Paul S. 
Clasificación:
5.0

Nothing!

Sheryl G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
3.0

Just dropped the truck and key and did not get to interact or enter the place

Said S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELODY J P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
3.0

The truck seemed to be very shaky. It drove very rough. I know this isn't the fault of the renting location. The brakes appeared to be very worn. Outside of the vehicle was very best beat up. Very glad I only had to put on 28 miles.

Joshua S. 
Clasificación:
5.0

Nice, convenient location and easy to drop off keys, park truck.

Kevin E. 
Clasificación:
5.0

Jackie was awesome. She was patient and helpful and answered all my questions. Have rented uhaul a a handful of times in the past 20 years and this was the best experience.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce M. 
Clasificación:
4.0

The charge per mile is too high, especially since customers fill up the gas tank before returning,

Jill Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Did not like the check out process. Didn't like the part of taking a copy of ID using my phone!!!

Melody P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie H. 
Clasificación:
4.0

Gracias

ROY JUDY B.  |  Overall Experience 
Clasificación:
4.0

need to improve roof conditions so that is doesn't develop so much condensate to soak several of my boxes.

GREG C.  |  Overall Experience 
Clasificación:
5.0

Very well maintained and friendly personnel. I would store there again.

KAY W.  |  Overall Experience 
Clasificación:
5.0

Very nice facility, and large enough to accommodate a semi tractor-trailer truck to drop off and move our stuff.

SCOTT R.  |  Overall Experience 
Clasificación:
2.0

I did not end up using this facility. When booking on uhaul`s website it appeared this facility was eligible for a free month with a uhaul rental but it wasn`t.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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