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Herlinda S.
Customer Reviews for Kilgore Muffler
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The gentleman at Kilgore Muffler/UHaul was pleasant and accommodating and helped me thru the process of returning the truck. He made this part of our move hassle free also. UHAUL should be proud of their Sweetwater and Kilgore locations.
dickie S.Great staff. Easy to work with.
Pamela M.Buy them a bigger site.
darlene L.Everything great
stella B.Staff was friendly and professional and polite.
Thelma K.This site's customer service was Outstanding!
THERESA B.The truck that I reserved was not there when I went to pick it up in longview. So i had to have someone take me to Kilgore , which was out the way for me. I had movers waiting on me that I had to pay by the hour, then once we get there, the dolly I resrved was not available, and i had heavy washer dryers , fridge to move. The entire experianc was bad, and i should have been given a discount!
Chandryus B.trucks always available if I need the, great customer service and friendly-professional, great crew
KATHERINE W.The drop off was after 3 o'clock which is when they closed so I had no interaction with personnel.
Audrey H.The gentleman that I worked with their made this a very good experience he dealt with me in a very friendly why got me taken care of I just real quick it was very professional very smooth both the getting the equipment and my check in that's really a it was a good deal all the way around. Gracias.
Paul D.Lower the cost
PAUL O.Get all uhaul aces like this one. They are great!
Verner R.They didn't have my size uhaul but did go out of the way to find it. And they definitely found it in very good time thank you
Raymond M.Great customer service, kind workers.
ALISHIA H.This location is always great!
JANE A.I thought the customer service was the best I have encountered in any U Haul store. Will definitely go back.
JANE A.Locations were awesome. The equipment leaves a lot to be desired. See earlier comments
Robert R.Smooth and easy! That is the way I like it. ¡Gracias!
BRANDON H.Excellent customer service!
MICHAEL J.Just keep doing what your doing. The service was great. The folks worked with us and did not try to pressure us into anything. Might consider carrying packing materials and pads.
GEORGE D.But I will tell them the trouble I had.
BOBBY J.everyone is professional friendly and courteous, service with smile
KATHERINE W.The customer service was excellent; the representative was respectful and put his customers first. We have used Kilgore Muffler twice for our U-Haul services and had very good experiences both times - I highly recommend them. My only complaint is that the back of the truck had a strong odor to it; it smelled like fish or something rotten. Other than that, the truck was clean and in good working order.
COLIN P.This was a wonderful experience for us. I would absolutely recommend this location for your moving experience.
TERESA R.Super great experience! Bree and Steve are fantastic to work with!
TIMOTHY C.This was my second time doing business with this location and both times it was a pleasurable experience. The owner went above and beyond to make sure I received the requested service with such care and tenacity. I will be a return customer and, if needed, a referral.
RUSTI K.Seamless and fast drop off. Very friendly and professional.
Brian S.Very nice people to deal with
VIVIEN P.Keep doing what you are doing and I'll be back!
ALBERT L.The Customer Service was really outstanding. She made the experience friendly and comfortable. I was able to ask questions and she was very accommodating. I would recommend this location to anyone.
ANDREA F.The movers never showed up
ANGELA V.Needs to be clean. Unorganized. And trailer hard to access.
CLINTON T.Excellent service, everyone was very helpful , Bri, Tom and Ken had me in and out in no time.
CHARLES H.Because it's a muffler shop the location was just crowded and of course a bit dirty but they were helpful and fast.
Rodney M.Always friendly and accommodating
STACIE S.All was fantastic!
JEFFERY M.for older customers they need to go over equipment check out, not everyone is up to speed on smart phones,so I found it after I left the location with the trailer
THOMAS J.The ratchet strap wouldn't stay in place like it should have.
LORIE RENEE M.The rate I was quoted online was much less than the rate I was given at the location. The man there really didn't act like he knew much about the process.
Desirae M.Perfect, very helpful.
GRADY CHARLES N.Customer service at its best! Will definitely use them again!!!
DORRIS B.Improve communications between the customer and U-haul employees. The representative failed to follow through with the loading help that we scheduled causing GREAT stress.
DALE M.This location was considerably more expensive than the one nearest me.
raymond C.Rep at this location made concessions for my equipment pickup situation, much appreciated!
Jeffrey H.The guys at Kilgore Muffler were great. The Longview location on 80 sent me there when they did not have my reserved truck. The guys at Kilgore Muffler got me into a 26 foot truck with no issues. May go straight to them next time.
TONY R.Great customer service, know you by your name, I'm always going to give them my business,5 Stars
KATHERINE W.