Customer did not leave a comment.Danae P.
Customer Reviews for Kilgore Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
ALL GOODDavid M.
Customer did not leave a comment.RICHARD G.
Customer did not leave a comment.Sharon G.
Customer did not leave a comment.Shelley C.
Very nice people, was so respectful and attentive and made the process super easy. I will definitely do business with them again.Makayla P.
Friendly and helpfulWilliam K.
Customer did not leave a comment.John D.
Great customer service!!JUDY T.
Customer did not leave a comment.William S.
the guys at kilgore muffler are great!!!!armando M.
Customer did not leave a comment.Pam C.
the ten foot truck does not have a ramp. I wasted $80 for a 15 min round trip and didn't get to use any part of itChristopher L.
Customer did not leave a comment.don O.
Customer did not leave a comment.Bobbi T.
Customer did not leave a comment.Rebecca T.
Very professionalPhyllus T.
Nice & great people & both locationsLkendric F.
Everything was great. The rep was very courteous and helpful.robert M.
Customer did not leave a comment.CHRISTOPHER B.
I would suggest making sure the equipment we rent is in the truck. I paid for to rent a dolly and didn't have one to use.Chrystal W.
Customer did not leave a comment.Rachel P.
Always easy with U-haul.Scott M.
Everything went smoothlyDouglas E.
Customer did not leave a comment.Gerald N.
He gentleman that took care of me was very professional helpful. When I need to u haul in the future I will go thereGeorge P.
My visit was great I have no complaints the truck ran greatJason H.
The Truck was not clean when i picked it up, and i was not given the time to look the truck over. The truck ran really loud like the there was an exhaust problemwalter M.
Great shop!William C.
I tried for 4 days to get a uhaul when I finally got one I paid cash for it. I went from Danville road to right across from Johnny ozark to my storage building and the gas station then back to the uhual place that same day and was sent a bill saying I used 84 miles IMPOSSIBLE. I received a refund for my inconvenience and now I'm being over charged like you guys want the refund back that's outrageous and ridiculous. Uhaul should be more convenient and less expensive! There is no need to pay over 200 dollars for a uhaul from Kilgore to Kilgore there isn't 84 miles in Kilgore. You guys might have a sucker but I'm not it!!!anthony B.
Customer did not leave a comment.Ardarius J.
Customer did not leave a comment.RANDY W.
Customer did not leave a comment.Jodi V.
Customer did not leave a comment.Kyle G.
Customer did not leave a comment.Donald W.
Was seemless and easy.travis O.
Customer did not leave a comment.delia G.
Customer did not leave a comment.Patricia B.
Customer did not leave a comment.Donald W.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Jessica W.
The key to my truck was not in the lock box like it should have been, so I called customer service and they sent me to another location to pick up a different smaller truck. When I got to that location, I was put on hold with them for an hour before they then told me that there was no truck available at that location. They then informed me that there was no truck available within 20 miles of my location, and that I would have to wait until a location opened up again the next morning. My move was delayed a full day as a result, and I had to stay up late that evening waiting for a truck that was apparently unavailable. I also did not receive any refund whatsoever.Joseph M.
Customer did not leave a comment.Cortnie C.
The program online is very helpful for the rental process but yet has some issues, I had to call customer service to extend my rental by a day due to online wasn't working. Also, to calculate actual mileage, where I was loading and unloading, was not calculated, only the truck pickup and drop off. Need to be able to put actual addresses in the program.Dorothy M.
Customer did not leave a comment.Larry G.
Customer did not leave a comment.sharon H.
Customer did not leave a comment.TROY T.
Customer did not leave a comment.Herlinda S.
The gentleman at Kilgore Muffler/UHaul was pleasant and accommodating and helped me thru the process of returning the truck. He made this part of our move hassle free also. UHAUL should be proud of their Sweetwater and Kilgore locations.dickie S.
Great staff. Easy to work with.Pamela M.
Buy them a bigger site.darlene L.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.Rebecca H.
Customer did not leave a comment.David I.
Everything greatstella B.
Customer did not leave a comment.Andrew J.
Customer did not leave a comment.SADE B.
Customer did not leave a comment.REGINA C.
Staff was friendly and professional and polite.Thelma K.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Matthew B.
This site's customer service was Outstanding!THERESA B.
The truck that I reserved was not there when I went to pick it up in longview. So i had to have someone take me to Kilgore , which was out the way for me. I had movers waiting on me that I had to pay by the hour, then once we get there, the dolly I resrved was not available, and i had heavy washer dryers , fridge to move. The entire experianc was bad, and i should have been given a discount!Chandryus B.
Customer did not leave a comment.Anthony M.
trucks always available if I need the, great customer service and friendly-professional, great crewKATHERINE W.
The drop off was after 3 o'clock which is when they closed so I had no interaction with personnel.Audrey H.
The gentleman that I worked with their made this a very good experience he dealt with me in a very friendly why got me taken care of I just real quick it was very professional very smooth both the getting the equipment and my check in that's really a it was a good deal all the way around. Thank you.Paul D.
Lower the costPAUL O.
Get all uhaul aces like this one. They are great!Verner R.
Customer did not leave a comment.TAMMY M.
Customer did not leave a comment.Teresa L.
Customer did not leave a comment.matias P.
Customer did not leave a comment.BRANDON C.
Customer did not leave a comment.Kelby G.
They didn't have my size uhaul but did go out of the way to find it. And they definitely found it in very good time thank youRaymond M.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.KATHERINE W.
Great customer service, kind workers.ALISHIA H.
This location is always great!JANE A.
Customer did not leave a comment.Richard W.
I thought the customer service was the best I have encountered in any U Haul store. Will definitely go back.JANE A.
Customer did not leave a comment.Cody P.
Customer did not leave a comment.SHERRY LIN B.
Customer did not leave a comment.SCOTT M.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.VICTORIA M.
Customer did not leave a comment.DUSTIN W.
Locations were awesome. The equipment leaves a lot to be desired. See earlier commentsRobert R.
Customer did not leave a comment.Kevin H.
Smooth and easy! That is the way I like it. Thanks!BRANDON H.
Excellent customer service!MICHAEL J.
Just keep doing what your doing. The service was great. The folks worked with us and did not try to pressure us into anything. Might consider carrying packing materials and pads.GEORGE D.
But I will tell them the trouble I had.BOBBY J.
everyone is professional friendly and courteous, service with smileKATHERINE W.
The customer service was excellent; the representative was respectful and put his customers first. We have used Kilgore Muffler twice for our U-Haul services and had very good experiences both times - I highly recommend them. My only complaint is that the back of the truck had a strong odor to it; it smelled like fish or something rotten. Other than that, the truck was clean and in good working order.COLIN P.
This was a wonderful experience for us. I would absolutely recommend this location for your moving experience.TERESA R.
Customer did not leave a comment.Misty H.
Customer did not leave a comment.MELISSA R.