Everything went very well, no suggestions for improvement
Jason c
Customer Reviews for Kihei Maui Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, actually.
Lisa BI reserved a 10' van from the Lahaina location for Monday January 15, at 8:30. On picking it up a sign on the door said they were closed because of the MLK holiday! That caused me much, much inconvenience, fortunately I was able to go to the Keheli location.an and rent a pickup.
Tom RThe staff is very friendly and helpful . We would recommend this place.
Randy BCustomer Service Rep was friendly and polite. Great smile!
John MGreat service and nice people.
Eric JVery courteous and friendly employees.
Jay HFriendly and very helpful!
Charles HPick up time was 8 o’clock but worker was not there to open store and then never verified the owner of credit card payment.
Jason DYour app is horrible and kind of cheap that you charge per mile
Erin HContinue to great service
Sau LSau was so friendly and helpful.
Cassie MWhen I came to pick up the van on May 3, the woman on the counter made a comment that I have the van reserved for 17 days and asked If I'm going to be one those people that will use the van as daily driver instead of renting a car at a car rental place and will incur a lot of mileage charges. I said, no, I need to move stuff from my storage to my condo and will do it progressively instead of doing it in one day. Come to think of it, isn't it a good business that the van is rented that long and as long as the customer is paying? I returned the van on May 16.
Nick DThey were very helpful and understanding would rent from them again
Anne PWell Maintained Truck Thank You for being so Customer Friendly.
Jennifer BThe inside of the cab was muddy and I was charged a 28$ safe movers fee that I did not consent to.
Nick LVery friendly and efficient service!!!
Ed MI had some trouble getting through over the phone but no big deal.
Rebecca BGreat service!!
Brianne JGreat staff and service.
Barry Agreat service, awesome experience
Herbert JTawnie is amazing with customer service. Mahalo nui for you great attitude .
Harhari WAwesome service!
Julie CThe only item that was not told to me was that i needed to put gas in the truck after use, but it was a small item, and everything else was excellent, including ease of driving that van-hope the price is reasonable too.
mary sMoving is so stressful but the staff at this UHaul location were so nice and made everything so easy. I will rent from them in the future.
Emily HExcellent uhaul site. These people a r e the best. Truck was clean and ready. Staff was friendly and efficient.
john JClean out truck bed before renting to another customer.
RICHARD MThe people who work here were great!
dexter hCustomer service reps were fast and friendly.
Debbie GReliable, quick service. Rubber stripping on back door kept falling into the back of the van, tangling up with the matress and shelving unit
Deborah JAwesome. Thank you
Steve DThis was the easiest rental and nicest
Koini LLisa was very helpful professional
Richard NGreat folks there, but not sure why website has rental equipment available but the site does not have rental equipment
Steve NThe customer service was great, van was very dirty smelled like stale cigarettes. No windshield washing fluid on an all ready dirty van with cobwebs and an 1/8 of an inch of dust on the windsheild. The gal who took care of us though was a total sweetheart.
Mike CKeep doing what you are doing.
James SLisa was super friendly. I would work with her any day😊. Thank you for your kindness.
Yolanda WMake sure the truck is clean in back, not swept out after use by previous customer
Oliver HJust a shout out for Lisa!!! She was so informative and helpful. Made the whole experience pleasant in the midst of moving stressors!!!
Danielle DAll good!
ALAN SThe gal working in the office was absolutely lovely, unfortunately I did not get her name but she is definitely an asset to your company. Karen
Karen WThe people were great! So kind and helpful. Was a smooth, easy experience. Thank you!
melanie fNone - just keep doing what you're doing.
Nicanor DThe employees here are always so friendly!
JoAnne EHave more vehicles available at this location.
Rebecca BRep was friendly and truck was clean.
ROBERT CService was good, pleasant.
Paul Efriendly service
Jo ATruck was filthy. Could not see out the windshield or mirrors. Light inside the box was out making it impossible to load after dark.
Barry SEveryone there is so helpful and friendly. Amazing people!
Mark CThe employee of this location charged me for more miles than I had driven by inputting the wrong mileage start value. I took photos of the start and end with time stamps. When I called to confront him about this he argued with me for 15 minutes saying I should have showed him the photos when I returned the van as if I would somehow know he would lie . He said he had already processed the transaction and would not reverse it because it was difficult to do. I will be taking this up with my credit card company and filing a report with the better business bureau.
James WOffice employee was not wearing a mask. Did not practice COVID-19 precautions and did not check to see if equipment was ready until I was there confirming dolly was in truck. Upon return the self checkout was not working on website and it was only 3 mins after closing. No sight of any one.
Summer SThe truck was dirty, the mileage and the gas weren’t accurate when I got the truck
Gabriel GMaria and Sau are great at their jobs, friendly and easy to understand. I will recommend this location for all services.
DAWN AThe only problem was that I had to wait quite a while because the truck could not be received in from the last customer that had it. Since it couldn't be logged back in it couldn't be rented to me. The guy had to call somewhere to get it released. This all took quite a while and I had a crew waiting for me to get there that I had to pay to just stand around.
Dan RCustomer service was best!
Trevor JThe mileage listed on the contract was incorrect. The amount of gas in the tank was incorrect. The cargo van was dirty. When I turned in the van the agent gave me a receipt for $46.62, which I thought was about right. It showed up on my credit card statement at $62.18. I would like a credit. Contract# 00081907. Robert Keenan 339-236-2741. Thank you!
Robert KStaff is friendly and vehicles are usually available but the vans smell horrible. The inside smells like a chicken farm. There were four air fresheners hanging throughout the vehicle and it still smelled awful.
Thomas BWarm and welcoming customer service. Best price on island and the air conditioned units were very much appreciated unloading on a hot day. I highly recommend.
Scott HDid a great job. Vehicle available when promised. Checking in and out was easy
Kimaree E