Customer Reviews for Kihei Maui Self Storage
(Distribuidor de U-Haul del vecindario)

275 comentarios

115 E Lipoa St   Kihei, HI 96753

(808) 879-8855

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: 9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(808) 879-8855

115 E Lipoa St
Kihei, HI 96753

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: 9 a. m. - 1 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The customer service was great, van was very dirty smelled like stale cigarettes. No windshield washing fluid on an all ready dirty van with cobwebs and an 1/8 of an inch of dust on the windsheild. The gal who took care of us though was a total sweetheart.

Mike C. 
Clasificación:
5.0

Keep doing what you are doing.

James S. 
Clasificación:
5.0

Lisa was super friendly. I would work with her any day😊. Thank you for your kindness.

Yolanda W. 
Clasificación:
4.0

Make sure the truck is clean in back, not swept out after use by previous customer

Oliver H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie B. 
Clasificación:
5.0

Just a shout out for Lisa!!! She was so informative and helpful. Made the whole experience pleasant in the midst of moving stressors!!!

Danielle D. 
Clasificación:
5.0

All good!

ALAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

The gal working in the office was absolutely lovely, unfortunately I did not get her name but she is definitely an asset to your company. Karen

Karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christof L. 
Clasificación:
5.0

The people were great! So kind and helpful. Was a smooth, easy experience. ¡Gracias!

melanie F. 
Clasificación:
5.0

None - just keep doing what you're doing.

Nicanor D. 
Clasificación:
5.0

The employees here are always so friendly!

JoAnne E. 
Clasificación:
3.0

Have more vehicles available at this location.

Rebecca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George L. 
Clasificación:
4.0

Rep was friendly and truck was clean.

ROBERT C. 
Clasificación:
5.0

Service was good, pleasant.

Paul E. 
Clasificación:
5.0

friendly service

Jo Anne E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAYNA K. 
Clasificación:
3.0

Truck was filthy. Could not see out the windshield or mirrors. Light inside the box was out making it impossible to load after dark.

Barry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo G. 
Clasificación:
5.0

Everyone there is so helpful and friendly. Amazing people!

Mark C. 
Clasificación:
1.0

The employee of this location charged me for more miles than I had driven by inputting the wrong mileage start value. I took photos of the start and end with time stamps. When I called to confront him about this he argued with me for 15 minutes saying I should have showed him the photos when I returned the van as if I would somehow know he would lie . He said he had already processed the transaction and would not reverse it because it was difficult to do. I will be taking this up with my credit card company and filing a report with the better business bureau.

James W. 
Clasificación:
2.0

Office employee was not wearing a mask. Did not practice COVID-19 precautions and did not check to see if equipment was ready until I was there confirming dolly was in truck. Upon return the self checkout was not working on website and it was only 3 mins after closing. No sight of any one.

Summer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hallie W. 
Clasificación:
3.0

El cliente no dejó un comentario.

bambi O. 
Clasificación:
2.0

The truck was dirty, the mileage and the gas weren't accurate when I got the truck

Gabriel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
5.0

Maria and Sau are great at their jobs, friendly and easy to understand. I will recommend this location for all services.

DAWN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

fred K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anapogi F. 
Clasificación:
3.0

El cliente no dejó un comentario.

julia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
3.0

The only problem was that I had to wait quite a while because the truck could not be received in from the last customer that had it. Since it couldn't be logged back in it couldn't be rented to me. The guy had to call somewhere to get it released. This all took quite a while and I had a crew waiting for me to get there that I had to pay to just stand around.

Dan R. 
Clasificación:
5.0

Customer service was best!

Trevor J. 
Clasificación:
2.0

The mileage listed on the contract was incorrect. The amount of gas in the tank was incorrect. The cargo van was dirty. When I turned in the van the agent gave me a receipt for $46.62, which I thought was about right. It showed up on my credit card statement at $62.18. I would like a credit. Contract# 00081907. Robert Keenan 339-236-2741. ¡Gracias!

Robert K. 
Clasificación:
3.0

Staff is friendly and vehicles are usually available but the vans smell horrible. The inside smells like a chicken farm. There were four air fresheners hanging throughout the vehicle and it still smelled awful.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill G. 
Clasificación:
5.0

Warm and welcoming customer service. Best price on island and the air conditioned units were very much appreciated unloading on a hot day. I highly recommend.

Scott H. 
Clasificación:
4.0

Did a great job. Vehicle available when promised. Checking in and out was easy

Kimaree E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

carmen W. 
Clasificación:
5.0

The only thing we noticed is that we had to sweep out the cargo area due to some dirt, pebbles, and dust. No big deal. Van ran great and was ready when I got there.

matt B. 
Clasificación:
3.0

Agent was not personable. I felt that because I was not a native to Hawaii that I was looked down upon.

Marie G. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAMAR F. 
Clasificación:
1.0

The van smelled of cigarettes. And was over charged on milage. She didn't check the van when I got there, she just said thanknyou, Ill email your receipt. She charged my card twice!! I want my $34.00 returned.

Ashly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susanne B. 
Clasificación:
5.0

The gas gauge was broken. It showed over half of a tank when I left. Maybe two miles into the move, the gauge suddenly changed to empty and the alert light came on. Not knowing the actual amount of gas I needed to replace, I put in a generous $20 worth of gas to ensure I replaced what I used, if not more. I will say that I am thankful that the worker called me about the gas not being replaced before charging my card which allowed me to explain the error with the gas gauge. I appreciate the follow up and the fact they didn't just charge my credit card assuming I didn't replace the gas used.

Chris W. 
Clasificación:
5.0

Great!

frank A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Volker J. 
Clasificación:
5.0

El cliente no dejó un comentario.

laki K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

laki K. 
Clasificación:
5.0

El cliente no dejó un comentario.

laki K. 
Clasificación:
4.0

Staff was helpful and efficient. Vehicle was as advertised. I was in and out quickly both at pickup and dropoff.

Mark P. 
Clasificación:
5.0

Would be nice if customers are asked to clear the inside of any rubbish. As I was about to drive the truck, I had noticed an empty soda can and some candy wrapper in the cabin. That's really not a huge deal, and I think it should be the customer's responsibility to cleanup after themselves. Staff was nice and friendly and service was prompt. It's a small shop and I love that! Thanks guys!

Martin S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cora B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pathika Narahari R. 
Clasificación:
5.0

No ka oi.

Gordon W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donda B. 
Clasificación:
5.0

The van smelled of goat, and the previous user didn't clean out their rubbish. The office staff was beyond accommodating and friendly. I'll for sure rent from them again should I need a U-Haul!! ????

Kristopher John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Volker J. 
Clasificación:
5.0

El cliente no dejó un comentario.

jan O. 
Clasificación:
2.0

Gentlemen did not go out of his way at all. I returned van in 2 hours he refused to check mileage and then overcharged me. 71 dollars for 2 hours and 30 miles is ridiculous. Not happy nor will I recommend

Rhonda S. 
Clasificación:
3.0

I was just wondering why I got charged 2x and why was it so much when we filled up the gas more than should and didn't alot to be charged twice. Computer system was down so is it my fault? Can someone please contact me (808)344-4595 or email tjrjcaliva@yahoo.com

Rachel A. 
Clasificación:
5.0

Van smelled as if animals had been housed in it for prolonged time/ or as if animals had urinated in it. Would recommend that the van be cleaned prior to being loaned again. This location was unable to log into U-Haul website. All information had to be conveyed via phone.

Madhup J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie K. 
Clasificación:
5.0

Clean the windows and mirrors better.

Carlos G. 
Clasificación:
5.0

Friendly staff, good selection!!

Jared S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawna D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C. 
Clasificación:
4.0

The check engine light was on.

RUSSELL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin F. 
Clasificación:
1.0

This was the worst Uhaul experience I've had in all my 40 yrs of renting from Uhaul. The store clerk called me saying he had reported the truck stolen and that I was going to jail. When I clearly had extended my reservation dates and it was on record. When I returned the truck the clerk threatened me physically and said he would hurt me! I live in a small town I'm in fear he has my personal information! I have contacted Uhaul and was told someone would call me from upper management but its already been 4 days

Philippe A. 
Clasificación:
5.0

Very happy with the friendly customer service. No improvement needed.

Lori F. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENKEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

rich L. 
Clasificación:
5.0

We rented a 15' truck for the day to pick up large items that wouldn't fit in our rental car for our condo. The staff is very friendly and helpful, the location is close proximity to us which is awesome and we were happy they we're able to accommodate our last minute request for a refrigerator dolly. If we need to rent again, we'll be back for sure. ¡Gracias!

John F. 
Clasificación:
5.0

Cool water to drink and cups. Thank you.

Mara B. 
Clasificación:
5.0

Truck pulled to the right and check engine light on

Mark G. 
Clasificación:
5.0

Great customer service with a smile. We were very happy with our rental van, and service from the man and woman working! We will definitely be back as long as you have two individuals that know service and Aloh!

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

Fast, courteous service. Liked the fact I could drop off anytime. The size was perfect. I will be renting it again for next year. The van was not horribly dirty, but certainly could have cleaned it better- more so wiped it with simple green/clorox or some type of sanitizer as there was a lot of "grime build-up" and it felt like it was never wiped. Other than that it was good. Mahalo!

Lehuanani H. 
Clasificación:
5.0

It was an easy, friendly experience that I would be happy to use again. Thank you and aloha.

CONSTANCE L. 
Clasificación:
2.0

Reserved a 4 wheel dolly, only to arrive 3 days later and find that they don't even have any at this location, they weren't out of them, they just don't carry any to begin with. Very, very poor to have that as an option on the website for a location that doesn't carry them, and then worse yet, to make a reservation days ahead of time and not be notified that that option is NOT available and maybe alternate plans (like renting a dolly elsewhere) should be looked into.

Carl H. 
Clasificación:
5.0

I called several times, and was never able to get an answer. Other than that, the service was great!

Kayla R. 
Clasificación:
5.0

Joseph was really great in assisting! This has been my best uhaul experience so far!

VOLKER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN K. 
Clasificación:
5.0

Windows in the vans need to be cleaned after each rental. I had to clean the side windows when I got home. They were kinda gross. Other than that I love these people.

Carlos G. 
No se han enviado comentarios para esta ubicación.

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