Great people to deal with. If you need a Uhaul this is the place to come to.
Keith S
Customer Reviews for Key's Kustoms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience from pickup to drop off. I would recommend U Haul.
Donald NEverything was very good from the online reservation, to the in person pickup, the use of the equipment and the return of it. Everything was handled professionally and courteously !
Reginald GCheck your equipment. The trailer I rented had a bad tire.
JERRY RThe attendant was very helpful.
Daniel ZEverything went great!
James KGreat customer service. They treat you like family once you come through the door.
KEVIN TGreat Service. Super friendly and helpful.
Dale SCustomer service was perfect. Thank you for checking the truck back in. The u-haul app is the worst thing i have experienced in a long time.
Amber HI would rent from this location again.
Marc MIf you need a Uhaul this is the place to go. Great svc and friendly people. Equipment well maintained
Keith SOutstanding service. Very helpful and friendly.
Dale SQuick in and out picking up and dropping off.
Vivki HFriendly staff. No issues. I’d recommend.
Anthony BRental was clean and easy process. I cannot think of anything to make the process easier. I will definitely rent here again!
Terry WThank tou
Elthon CGreat customer service skills
Verone VThe "Automatic Hydraulic Brakes" did not work,while the representative at Keys was pleasant, he tried pretty hard to convince me (a 30+ year Master Tech that owned a trailer business) that the trailer was only equipped with an " emergency break away lever attached to a chain" he clearly did not understand the equipment and claimed he "would have someone look at it"
KEVIN DNot happy with cleaning fee of $30 charged! I swept truck out and not a single piece of trash left in cab or truck other than basic dust from driving! Was not told at drop off but my card on file was charged!
Stephen CEverything went well. The equipment and staff were courteous and professional. Will use uhaul again in the future. Thank-you.
Sean CAfter the truck was loaded Air Conditioning went out, Owner tried to repair but was unable to do so... Always rent a truck at this location because of great customer service
JAMES PThis is a great location close to my home with professional staff.
Douglas HExcellent very friendly service! Thank you
Angela MIt was clean. The U-Haul guy was very polite. And I would recommend them .
monica sWent well as expected
JOSEPH OWe brought back a day early but Uhaul would not give credit back for the 'extra' day. Not a reflection of the pickup or drop-off locations, but Uhaul should refund the 'extra' day.
Johnny MThis was by far the best U-Haul locations I’ve ever had to pleasure to use. The employee was really kind and helpful. Usually when I rent U-Hauls, the employee are rude but this one was beyond the best.
Michael DTruck smellled like drugs. I was scared to drive it.
Lau-Don HGood folks
PETER BDropped off on Sunday. Never met anyone. The location was easy to get in and out of and everyone else has been friendly here so I would presume this location personnel is as well.
Keith VOwners were polite, professional and understanding.
ANITA SMake sure customer knows to clean it.
Marquise Adirty, an rattled when driving, worn out
Margaret MThe location was average, no issues with the pick up. The trailer itself was in poor condition. The tie downs inside were coming off the wall on both the left and right sides and we were not able to secure our items as well as we wanted. After we picked up the trailer, there was an issue with the back left light and the bulb went out. We had UHaul roadside assistance come out and they did not have a spare bulb to fix it. They were able to get part of the light working by fiddling with the wire on the light fixture. The trailer had a lot of missing paint and rusted locking mechanism as well. I would recommend the location to a friend as there were no issues with the personnel, only the equipment.
Lisa HI couldn't add a picture to the app but that could be my phone.
darrell hFast friendly and easy peavey. Best uhaul experience to date
Michael CEasy to due business with.
James KThanks for an easy and excellent experience!
Emily DConvenient and friendly location to rent from. Family owned and operated. Use them exclusively!
Craig SExcellent experience
Richard HNo room to park or maneuver your truck. PURE STUPID
Edward SGreat people to do business with.
Wally MI was taken aback when I could not drop truck off at wellborn fl general store which is two miles from my new home lotta unessassary mileage
Daniel SVery friendly service and helpful
VICTOR MKey's Customs is a great Uhaul rental location. They are very friendly and helpful. Great experience!
APRIL MI was very pleased with the service
MELVIN WYou were great
Verone V