Customer Reviews for Ketch-um Bait Shop
(U-Haul Neighborhood Dealer)

268 reviews

32374 S Hwy 82   Vinita, OK 74301

(918) 256-2284

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–2 pm

Services at this Location:

Contact Us

(918) 256-2284

32374 S Hwy 82
Vinita, OK 74301

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alvin Johnson 
Rating:
5.0

Maybe next time give me my boxes or give me my money back

Koby Cooper 
Rating:
5.0

Customer did not leave a comment.

RICHARD PECE 
Rating:
5.0

Honestly it was all easy , perfect and the owner and team were above and beyond helpful!

stephanie west 
Rating:
5.0

Customer did not leave a comment.

JEREMY JOHNSON 
Rating:
5.0

Nothing as Richard was the best agent I've dealt with so far.

Glen Starr 
Rating:
5.0

Awesome people. Had it ready to go when I got there. Let me drop on a Sunday. Very fair outfit. Best experience amongst U-Haul providers.if you are a fisherman, they have very Cool hand tied doll flies too! Crappie jigs in all colors!

Donny Willis 
Rating:
3.0

Customer did not leave a comment.

jeff conrrow 
Rating:
5.0

Customer did not leave a comment.

Nate Cooper 
Rating:
5.0

Customer did not leave a comment.

Joanne Crespo 
Rating:
5.0

Customer did not leave a comment.

RICHARD PECE 
Rating:
5.0

We just needed blankets to move a table from Kanas to Oklahoma and they had what we needed. They were very polite and very helpful. We will use them in the future again.

chris Cruz 
Rating:
4.0

Large lot,easy to drop off.

Timothy Pool 
Rating:
5.0

when I returned the vehicle, I was met be the truck by personnel. She wanted to know and was interested in how everything went on the trip.

Kenneth Ridley 
Rating:
5.0

Excellent service!

David Kunkel 
Rating:
5.0

Excellent service and knowledgeable

RICHARD PECE 
Rating:
5.0

Customer did not leave a comment.

Andrew Broaddus 
Rating:
5.0

Great service, friendly, and accommodating… Thank you…

roger patovisti 
Rating:
5.0

To send them all to this location as they were extremely nice and helpful

Brian Shearer 
Rating:
3.0

The truck I rented was filthy inside and smells like cigarette smoke really bad I had to detail it myself I could not stand to be in it, and I had to keep it for over a week so I cleaned and I cleaned

Bobby Wogonman 
Rating:
5.0

Customer did not leave a comment.

Fonda Downs 
Rating:
5.0

Customer did not leave a comment.

don ald whitton 
Rating:
5.0

Need to clean windshields, new truck extremley rough riding, to much air in tires. Overall good job.

Phil Alger 
Rating:
5.0

Customer did not leave a comment.

Dale Keene 
Rating:
5.0

Everything was great.

Brenda Spears 
Rating:
5.0

Customer did not leave a comment.

gary bookout 
Rating:
4.0

Customer did not leave a comment.

James Mclaughlin 
Rating:
3.0

Make sure equipment is in good working condition. Truck broke down left me stranded for 6 hours. Had to reload truck onto a replacement truck myself. Terrible experience!

Anthony Talley 
Rating:
5.0

Customer did not leave a comment.

Suzanne Lee 
Rating:
5.0

Better ac

jaden harper 
Rating:
4.0

Drove by other dealers to return the truck where uhaul wanted the truck dropped off.

Steve Priestly 
Rating:
4.0

👍👍👍

brad thomure 
Rating:
5.0

Customer did not leave a comment.

Grant Barnum 
Rating:
5.0

Customer did not leave a comment.

Sarah Johns 
Rating:
3.0

Customer did not leave a comment.

Sherry Wolf 
Rating:
5.0

No problems, service was great!

Enola Bennett 
Rating:
2.0

They got the truck back 18 hours early . Filled to the same gas level. I picked the truck up and it was filthy inside the box. Leaves and berry things everywhere. I had to clean it before I could use it. They charged me more money when I returned it.

Tennille Kent 
Rating:
5.0

Customer did not leave a comment.

ASHLEY GREER 
Rating:
4.0

We had a bad experience with a trailer we picked up in Vinita OK. and he made it right.

clinton jackson 
Rating:
5.0

Customer did not leave a comment.

Carol Griffith 
Rating:
5.0

Great help hooking up and un-hooking. Man knew his stuff.

Ron Robinson 
Rating:
5.0

Everyone is very nice and helpful.

ASHLEY GREER 
Rating:
5.0

Nice people and quick pickup/dropoff!

Jody Gregor 
Rating:
4.0

I think they double charged my card on the rental

Chris Jones 
Rating:
5.0

Customer service was outstanding. Very friendly staff. Very convenient location. Would definitely use these people again. Truck worked great. Super cold a/c.

mark Kidd 
Rating:
5.0

Customer did not leave a comment.

David Landgraf 
Rating:
5.0

This location also has helpful and efficient staff.

Lu Willis 
Rating:
5.0

The owners were nice and helpful. The address for GPS needs updating.

Ashley Greer 
Rating:
5.0

Customer did not leave a comment.

Richard Pece 
Rating:
4.0

Customer did not leave a comment.

Sheryl Green 
Rating:
4.0

Customer did not leave a comment.

Randy Goins 
Rating:
5.0

Customer did not leave a comment.

Perrie Campbell 
Rating:
5.0

Outstanding customer service exceeding my expectations.

Ronald Carlson 
Rating:
5.0

Customer did not leave a comment.

Leta Reed 
Rating:
5.0

Customer did not leave a comment.

Wilberto Torres 
Rating:
5.0

I have no comment other than When I need a uhaul again I plan to rent it there.!

patricia barr 
Rating:
5.0

It's a small little local bait shop that also dabbles in uHauls. The people were friendly, but it's primarily a bait shop. Other than that, it was convenient and it got the job done.

Neil Griffith 
Rating:
4.0

Customer did not leave a comment.

Thelma kennedy 
Rating:
5.0

Customer did not leave a comment.

Henry Randall 
Rating:
3.0

Customer did not leave a comment.

Jeremy Hines 
Rating:
4.0

Great people and easy to work with.

Curtis Stocker 
Rating:
1.0

Took almost 1 hour to rent the trailer. Employees couldn’t operate uhaul website. I would recommend some training assigned to the location employees.

Blake Wisdom 
Rating:
5.0

Everything was good. Very professional.

Dee Myers 
Rating:
5.0

Fantastic service!

Beth Meeker 
Rating:
4.0

Customer did not leave a comment.

Tom Dorsett 
Rating:
5.0

I clean by my self and I spend $25 for wash dog hair and smell pee in front compartment

Satishbhai PATEL 
Rating:
5.0

Customer did not leave a comment.

chris waeckerle 
Rating:
5.0

Customer did not leave a comment.

Pam Sanderson 
Rating:
4.0

Customer did not leave a comment.

Roger Endo 
Rating:
4.0

Customer did not leave a comment.

Lerry Medeiros 
Rating:
5.0

Customer did not leave a comment.

James Ryan 
Rating:
5.0

Good job

Phil Alger 
Rating:
5.0

I was thankful the site was open when I dropped off the truck early, and check out very was easy.

jim burton 
Rating:
5.0

The tag was expired on the trailer that I rented I'm not very happy about it I don't understand why your tags are not up-to-date.

Jeffery Ryles 
Rating:
5.0

Mr. Richard went on and above his duty to help me get the right truck. Thanks to him

DAVID GIBONEY 
Rating:
5.0

Very friendly and helpful!

Dawn Boyd 
Rating:
5.0

Not sure if I would reccomend improvements. Being a bait-fishing gear/ UHaul facility in the country, it was different. But I thought at was eclectic and cool.

Lindsey Walls 
Rating:
5.0

Great customer service from this location

Randall Sargent 
Rating:
5.0

Not a thing! All good! Was so thankful to have this resource!

Pamela Crittenden 
Rating:
5.0

Customer did not leave a comment.

Phil Alger 
Rating:
5.0

My experience was top notch. There was issues with the U-Haul computer saying equipment was available that wasn't available. However the customer service provided by staff was amongst the best I've ever experienced. I'll definitely be renting from this location again

Darlene Marquart-Hulsey 
Rating:
4.0

Dear Uhaul- The Truck we rented was one of the worst driving trucks we have ever rented from Unhaul. It appeared fine, but the drive was aweful. The truck shook so much and bounced so that hard my husband had a severe headache from driving it. Any of our items with glass even though they were well wrapped and taped were shattered when we arrived at our destination. Screws that held a bbq grill together had been shaken completely loose, A well built wooden table with dove tail fittings had to be restablized once we got it in the house because it had been shaken loose. We will likely not rent from Uhaul again after this experience. We have been loyal customers for over 25 years. If this is the type of trucks you are going to provide then it will cost us more to fix and replace items after the move than if we had used a good friends pick up truck. My recommendation - scrap the new fleet because they are worse than potatoe wagons on wooden wheels. Best regards, Flora Elmore

Jonathan Elmore 
Rating:
4.0

Customer did not leave a comment.

John Moody 
Rating:
5.0

Nothing, pick up was fast & easy, personnel was efficient, courteous & friendly.

Rita Harper 
Rating:
5.0

Very friendly and helpful…will not hesitate to come back!

Michael Thornburg 
Rating:
5.0

First time for me and everything went well

Keith Payne 
Rating:
5.0

Customer did not leave a comment.

Randal Dikeman 
Rating:
5.0

Customer did not leave a comment.

Mark Davidson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Manners 
Rating:
5.0

Overly friendly and accommodating

Greg Peterson 
Rating:
5.0

Customer did not leave a comment.

Corissa Squire 
Rating:
5.0

Customer did not leave a comment.

Johnny Stacy 
Rating:
5.0

Customer did not leave a comment.

Johnny Stacy 
Rating:
5.0

Fast and friendly. Will rent here again next time I need a u-haul in this area.

James Lewis 
Rating:
5.0

Customer did not leave a comment.

James Crane 
Rating:
5.0

Very friendly I had a great experience

Julie Bartley 
Rating:
4.0

Customer did not leave a comment.

STEVEN JONES 
Rating:
5.0

Customer did not leave a comment.

Teresa Burson 
Rating:
5.0

Excellent friendly service.

Jeff Casparis 
Rating:
4.0

Customer did not leave a comment.

Mike Lemons 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top