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Alvin Johnson
Customer Reviews for Ketch-um Bait Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe next time give me my boxes or give me my money back
Koby CooperHonestly it was all easy , perfect and the owner and team were above and beyond helpful!
stephanie westNothing as Richard was the best agent I've dealt with so far.
Glen StarrAwesome people. Had it ready to go when I got there. Let me drop on a Sunday. Very fair outfit. Best experience amongst U-Haul providers.if you are a fisherman, they have very Cool hand tied doll flies too! Crappie jigs in all colors!
Donny WillisWe just needed blankets to move a table from Kanas to Oklahoma and they had what we needed. They were very polite and very helpful. We will use them in the future again.
chris CruzLarge lot,easy to drop off.
Timothy Poolwhen I returned the vehicle, I was met be the truck by personnel. She wanted to know and was interested in how everything went on the trip.
Kenneth RidleyExcellent service!
David KunkelExcellent service and knowledgeable
RICHARD PECEGreat service, friendly, and accommodating… Thank you…
roger patovistiTo send them all to this location as they were extremely nice and helpful
Brian ShearerThe truck I rented was filthy inside and smells like cigarette smoke really bad I had to detail it myself I could not stand to be in it, and I had to keep it for over a week so I cleaned and I cleaned
Bobby WogonmanNeed to clean windshields, new truck extremley rough riding, to much air in tires. Overall good job.
Phil AlgerEverything was great.
Brenda SpearsMake sure equipment is in good working condition. Truck broke down left me stranded for 6 hours. Had to reload truck onto a replacement truck myself. Terrible experience!
Anthony TalleyBetter ac
jaden harperDrove by other dealers to return the truck where uhaul wanted the truck dropped off.
Steve Priestly👍👍👍
brad thomureNo problems, service was great!
Enola BennettThey got the truck back 18 hours early . Filled to the same gas level. I picked the truck up and it was filthy inside the box. Leaves and berry things everywhere. I had to clean it before I could use it. They charged me more money when I returned it.
Tennille KentWe had a bad experience with a trailer we picked up in Vinita OK. and he made it right.
clinton jacksonGreat help hooking up and un-hooking. Man knew his stuff.
Ron RobinsonEveryone is very nice and helpful.
ASHLEY GREERNice people and quick pickup/dropoff!
Jody GregorI think they double charged my card on the rental
Chris JonesCustomer service was outstanding. Very friendly staff. Very convenient location. Would definitely use these people again. Truck worked great. Super cold a/c.
mark KiddThis location also has helpful and efficient staff.
Lu WillisThe owners were nice and helpful. The address for GPS needs updating.
Ashley GreerOutstanding customer service exceeding my expectations.
Ronald CarlsonI have no comment other than When I need a uhaul again I plan to rent it there.!
patricia barrIt's a small little local bait shop that also dabbles in uHauls. The people were friendly, but it's primarily a bait shop. Other than that, it was convenient and it got the job done.
Neil GriffithGreat people and easy to work with.
Curtis StockerTook almost 1 hour to rent the trailer. Employees couldn’t operate uhaul website. I would recommend some training assigned to the location employees.
Blake WisdomEverything was good. Very professional.
Dee MyersFantastic service!
Beth MeekerI clean by my self and I spend $25 for wash dog hair and smell pee in front compartment
Satishbhai PATELGood job
Phil AlgerI was thankful the site was open when I dropped off the truck early, and check out very was easy.
jim burtonThe tag was expired on the trailer that I rented I'm not very happy about it I don't understand why your tags are not up-to-date.
Jeffery RylesMr. Richard went on and above his duty to help me get the right truck. Thanks to him
DAVID GIBONEYVery friendly and helpful!
Dawn BoydNot sure if I would reccomend improvements. Being a bait-fishing gear/ UHaul facility in the country, it was different. But I thought at was eclectic and cool.
Lindsey WallsGreat customer service from this location
Randall SargentNot a thing! All good! Was so thankful to have this resource!
Pamela CrittendenMy experience was top notch. There was issues with the U-Haul computer saying equipment was available that wasn't available. However the customer service provided by staff was amongst the best I've ever experienced. I'll definitely be renting from this location again
Darlene Marquart-HulseyDear Uhaul- The Truck we rented was one of the worst driving trucks we have ever rented from Unhaul. It appeared fine, but the drive was aweful. The truck shook so much and bounced so that hard my husband had a severe headache from driving it. Any of our items with glass even though they were well wrapped and taped were shattered when we arrived at our destination. Screws that held a bbq grill together had been shaken completely loose, A well built wooden table with dove tail fittings had to be restablized once we got it in the house because it had been shaken loose. We will likely not rent from Uhaul again after this experience. We have been loyal customers for over 25 years. If this is the type of trucks you are going to provide then it will cost us more to fix and replace items after the move than if we had used a good friends pick up truck. My recommendation - scrap the new fleet because they are worse than potatoe wagons on wooden wheels. Best regards, Flora Elmore
Jonathan ElmoreNothing, pick up was fast & easy, personnel was efficient, courteous & friendly.
Rita HarperVery friendly and helpful…will not hesitate to come back!
Michael ThornburgFirst time for me and everything went well
Keith PayneOverly friendly and accommodating
Greg PetersonFast and friendly. Will rent here again next time I need a u-haul in this area.
James LewisVery friendly I had a great experience
Julie BartleyExcellent friendly service.
Jeff Casparis