Customer Reviews for Ketch-um Bait Shop
(U-Haul Neighborhood Dealer)

143 reviews

32374 S Hwy 82   Vinita, OK 74301

(918) 256-2284

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(918) 256-2284

32374 S Hwy 82
Vinita, OK 74301

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The most awesome U-Haul rental I have ever had off the hook good rental agent. He could get hired anywhere good man.

Linda M. 
Rating:
4.0

Customer did not leave a comment.

Ralph H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

Ralph H. 
Rating:
5.0

No problem on my end

John Y. 
Rating:
5.0

Do I get a partial refund for turning the uhaul truck in early?

Vickie B. 
Rating:
5.0

Customer did not leave a comment.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

I would like to give Nate at the Ketch-um Bait Shop location a big shout-out because he was always helpful, great customer service, very friendly and very professional. I would recommend this location to anyone for sure.

michael M. 
Rating:
4.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Perfect

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Nate was Great ,will definitely use this location again.if needed..

Kristy C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Nate is a great guy.will definitely rent from this location again.if needed...

Kristy C. 
Rating:
5.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Preston F. 
Rating:
5.0

After the first pickup site failed to provide us with our RESERVED unit, this location was very helpful. He stayed late, helped us hook up the trailer. He had amazing customer service. Would recommend Ketchum rental to all.

Robert M. 
Rating:
5.0

Very friendly service. Quick and pleasant return!

Chris W. 
Rating:
5.0

They have excellent customer service!

Mary M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Very friendly service. Quick and easy drop off!

CHRISTOPHER W. 
Rating:
2.0

Firstly I reserved this Truck from another location and got told that because they didn't have one available I would have to drive 10 miles out of my way. This caused me to put 20 extra miles on the vehicle which I was charged. The app showed 1/2 tank of fuel yet it was under 1/2. I return it with more than 1/2 and don't get credit for it. Finally when I did return the Truck I was approached by the work and he hoped in the truck smoking a cigarette and proceeded checking the truck in instead of letting me do it since I used the mobile check in, I assume that's why I didn't get credit for the excess fuel. A week later I reserve the same truck again from a different location and again had the excess drive to make to pick the same truck. I think if I reserved a truck at one location my reservation shouldn't be changed so that way I'm charged more. Very inconvenient for me yet a plus for the Uhual dealer

Kim T. 
Rating:
5.0

Customer did not leave a comment.

Joey B. 
Rating:
5.0

Awesome customer Service

Tommy T. 
Rating:
5.0

Customer did not leave a comment.

JIM W. 
Rating:
5.0

Very friendly and professional people

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Buryl W. 
Rating:
5.0

easy & helpful return

CHARLES D. 
Rating:
5.0

Nate was the BEST EVER! He was so helpful . I am from a larger city and wasn't certain about the customer service would be in a small town, but he was amazing!

Valerie S. 
Rating:
5.0

There was nothing that could have improved my experience. It was excellent from start to finish. I will use them every time I ever need another

Chase W. 
Rating:
5.0

Very friendly and knowledgeable. They did great!

Davies V. 
Rating:
5.0

Guys were great

David F. 
Rating:
5.0

Came in with a reservation for one unit and due to weather conditions, asked if I could change my reservation to a different covered unit. Both of the folks that I delt with were more than happy to make the changes without any issues at all. Very pleased with the time it took and the professionalism. Already have reservation for another move for the middle of July, and Richard made that reservation for me without me having to do anything but give him the date I needed the units and where I was going to drop them off at. Thank you.

JIM W. 
Rating:
1.0

My card was used but I did not rent this vehicle. I had to cancel my Credit Card. Call me at 713-870-1480 Robert Martinolli

ROBERT M. 
Rating:
5.0

The Ketch-Um Bait Shop was awesome. The gentleman was super helpful, friendly and gregarious. He welcomed me to the community and gave me the local fishing report. I forgot my glasses in the truck and he was waiting for me with them when we drove back. The renting and drop off experience was some of the best customer service I have experienced in years. Thank You!

Cleve R. 
Rating:
5.0

They went above and beyond to assist me with the entire process. What a friendly and helpful people.

Pierce S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Very friendly guys. Fun to joke around with.

KADE K. 
Rating:
4.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Luke W. 
Rating:
5.0

Customer did not leave a comment.

rusty B. 
Rating:
3.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

terry P. 
Rating:
5.0

Owner/Agent friendly and very knowledgeable. Easy pick up and hook up. Will definitely recommend and use again.

LEONARD M. 
Rating:
5.0

Customer did not leave a comment.

Chester M. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Ptrick B. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Nathan was very helpful and patient with/to me during my inquiry and purchase. He helped me quoting the pricing on the pick-up and through the online reservation process (while I was on the phone with him). Nathan was very curteous and professional. He left the key in the lock and met me in the driveway when I returned it to check it in. It was a very productive day because of it. I will definitely look to Nathan in my future rental needs. Truck was was very clean and we loved using it. *One thing is the function that it would shut the motor down during a stop or parked but the issue rose when you let the brake off and it would "start back up" you were not sure if you backed into something? I guess you would have to get used to it if you owned a truck with that function. Glad I used a U-Haul truck.

Walter P. 
Rating:
5.0

The Rep was super awesome! Gave us a nice fishing spot, caught a large white bass for dinner.. Thanks!!!

Long M. 
Rating:
3.0

They need to lubricate the tie downs on car dollies for I had a little trouble getting it to work.

Jay M. 
Rating:
5.0

Very fast I was in and out in 7 minutes

robert B. 
Rating:
5.0

Customer did not leave a comment.

rusty B. 
Rating:
4.0

Attendant was very helpful.

Mark D. 
Rating:
5.0

Truck drove real good.

richard C. 
Rating:
5.0

Friendly staff very clean

gray R. 
Rating:
5.0

Very knowledgeable staff

robert P. 
Rating:
5.0

Customer did not leave a comment.

Cody W. 
Rating:
5.0

Very small, very personal, excellent service and salesmanship.

THOMAS K. 
Rating:
5.0

It was fine.

jerry F. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
5.0

Customer did not leave a comment.

CHAD W. 
Rating:
5.0

Customer did not leave a comment.

teresa O. 
Rating:
5.0

Always helpfull

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Rented from here before great people

WILLIAM B. 
Rating:
5.0

Very happy with the service and knowledge of this location will rent from this location again next time I need something

Ue Y. 
Rating:
5.0

This was the best rental experience I have had very professional and knowledgeable on equipment needed for my move

Andera S. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Oklahoma is the best place ever

Edward J. 
Rating:
3.0

Customer did not leave a comment.

ERIC G. 
Rating:
1.0

Inexperienced employees. It took over one hour to check out a trailer and I was the only person there. Ridiculous.

Mike D. 
Rating:
3.0

The location was not clean or inviting, but the staff was friendly. I chatted with help online to extend the uhaul rental for 4 hrs and was not informed there would be a significant increase in the rate. $123 for 4 hrs.... very disappointing

Ronnie D. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Nothing the guy's were great keep up the great work

paul M. 
Rating:
5.0

Great location on Grand Lake.

EDWARD R. 
Rating:
4.0

I have been here before. Love the helpful people

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Sih Y. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
4.0

I had an issue with equipment availability but the site worked with me on getting equipment substituted. I am working through a billing issue yet.

Jeff S. 
Rating:
3.0

The guys hanging out at the outside table were friendly and helpful.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
4.0

Get your computer system up to snuff.

Eileen A. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

The folks at the Ketch-um Bait shop were great. Very helpful, worked with us on the contract, and explained everything in detail.

Matt M. 
Rating:
5.0

Attendant very knowledgeable and helpful. In and out in about 10 minutes.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Fast, friendly and very professional !

LARRY J. 
Rating:
5.0

Very nice people

Josh M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top