Customer Reviews for Ketch-um Bait Shop
(U-Haul Neighborhood Dealer)

285 reviews

32374 S Hwy 82   Vinita, OK 74301

(918) 256-2284

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–2 pm

Services at this Location:

Contact Us

(918) 256-2284

32374 S Hwy 82
Vinita, OK 74301

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I filled the fuel tank up when I returned the truck. That maid no difference when I returned the truck. I think there should be some compensation for your customers. The gentleman said all I had to do was replace the fuel I used. Thank You Very Much! Greg Buie.

Greg B 
Rating:
5.0

Great service

charles d 
Rating:
3.0

Customer did not leave a comment.

Rick P 
Rating:
5.0

Customer did not leave a comment.

GLENN A 
Rating:
5.0

Have only good thins to say about them Uhaul dealer at Ketchum Bait Shop on State Hwy 82. They have treated me right every time. Friendly, helpful service.

Lindsey W 
Rating:
5.0

Explain to your staff how charges are figured so they can Explain it to customers all of the preauthorization charges. If you are on a fixed budget and not expecting extra preauthorizations to hit your account they may not be available when the card is run but had I known it would have saved the employee alot of stress as well as myself the customer I just needed to put cash in the bank but all of that could have been avoided if they knew to tell me ahead of time how to calculate the amount since there were 3 preauthorizations

Lori J 
Rating:
3.0

The man seemed to be rude. Uhaul just isn't like it was years ago. To bad you've changed.

Charlotte S 
Rating:
5.0

Customer did not leave a comment.

Howard M 
Rating:
4.0

Have your female employee that works there to do phone research on both telephone numbers that they had given me to relay messages to him I was accused of not notifying them or contacting them in over 2 days I'd only had the U-Haul maybe a day and a half at that time and she was so cute insinuating and just let out told me she was going to call the sheriff's department that she was going to report it stolen there was no reason for that I only work three miles from him and at that time I live 2 miles I thought that was rude and it was untrue because I had to send her screenshots and inform her that I tried twice on the phone and I text the 918 telephone number to let them know I was going to keep it another night

Andrea G 
Rating:
5.0

Best experience with a rental. Easy in and easy out nice people to do business with

matt h 
Rating:
5.0

Whenever I need to rent anything for moving I may look at other locations just to see if it would work for me the best. Without. Failure I always find myself here at this location. I've never had a bad experience from this agent. They have always went above and beyond to see that I never left dissatisfied. I will always no matter where my moving needs is located check with these wonderful folks. Because I know well find and figure out the best solution for my needs.

Tedd H 
Rating:
5.0

The staff were so kind and helpful! My first experience with U-Haul was a positive one thanks to the staff at Ketchum bait store!

Kayle B 
Rating:
1.0

I waited over 30 minutes for my reservation and I was told if I brought the trailer back by the next day around my checkout time I would only be billed for 1 day. I brought the trailer back on time and still got biled for 2 days

James l 
Rating:
5.0

I believe I got an email saying I had some change left. Nobody said anything to me when I brought the truck back.

donna m 
Rating:
5.0

Great location and very friendly staff.

William G 
Rating:
5.0

Customer did not leave a comment.

Jimmy S 
Rating:
5.0

Excellent location.. easy access..super nice business..

Michelle S 
Rating:
5.0

Customer did not leave a comment.

Alvin J 
Rating:
5.0

Maybe next time give me my boxes or give me my money back

Koby C 
Rating:
5.0

Customer did not leave a comment.

RICHARD P 
Rating:
5.0

Honestly it was all easy , perfect and the owner and team were above and beyond helpful!

stephanie w 
Rating:
5.0

Customer did not leave a comment.

JEREMY J 
Rating:
5.0

Nothing as Richard was the best agent I've dealt with so far.

Glen S 
Rating:
5.0

Awesome people. Had it ready to go when I got there. Let me drop on a Sunday. Very fair outfit. Best experience amongst U-Haul providers.if you are a fisherman, they have very Cool hand tied doll flies too! Crappie jigs in all colors!

Donny W 
Rating:
3.0

Customer did not leave a comment.

jeff c 
Rating:
5.0

Customer did not leave a comment.

Nate C 
Rating:
5.0

Customer did not leave a comment.

Joanne C 
Rating:
5.0

Customer did not leave a comment.

RICHARD P 
Rating:
5.0

We just needed blankets to move a table from Kanas to Oklahoma and they had what we needed. They were very polite and very helpful. We will use them in the future again.

chris C 
Rating:
4.0

Large lot,easy to drop off.

Timothy P 
Rating:
5.0

when I returned the vehicle, I was met be the truck by personnel. She wanted to know and was interested in how everything went on the trip.

Kenneth R 
Rating:
5.0

Excellent service!

David K 
Rating:
5.0

Excellent service and knowledgeable

RICHARD P 
Rating:
5.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

Great service, friendly, and accommodating… Thank you…

roger p 
Rating:
5.0

To send them all to this location as they were extremely nice and helpful

Brian S 
Rating:
3.0

The truck I rented was filthy inside and smells like cigarette smoke really bad I had to detail it myself I could not stand to be in it, and I had to keep it for over a week so I cleaned and I cleaned

Bobby W 
Rating:
5.0

Customer did not leave a comment.

Fonda D 
Rating:
5.0

Customer did not leave a comment.

don a 
Rating:
5.0

Need to clean windshields, new truck extremley rough riding, to much air in tires. Overall good job.

Phil A 
Rating:
5.0

Customer did not leave a comment.

Dale K 
Rating:
5.0

Everything was great.

Brenda S 
Rating:
5.0

Customer did not leave a comment.

gary b 
Rating:
4.0

Customer did not leave a comment.

James M 
Rating:
3.0

Make sure equipment is in good working condition. Truck broke down left me stranded for 6 hours. Had to reload truck onto a replacement truck myself. Terrible experience!

Anthony T 
Rating:
5.0

Customer did not leave a comment.

Suzanne L 
Rating:
5.0

Better ac

jaden h 
Rating:
4.0

Drove by other dealers to return the truck where uhaul wanted the truck dropped off.

Steve P 
Rating:
4.0

👍👍👍

brad t 
Rating:
5.0

Customer did not leave a comment.

Grant B 
Rating:
5.0

Customer did not leave a comment.

Sarah J 
Rating:
3.0

Customer did not leave a comment.

Sherry W 
Rating:
5.0

No problems, service was great!

Enola B 
Rating:
2.0

They got the truck back 18 hours early . Filled to the same gas level. I picked the truck up and it was filthy inside the box. Leaves and berry things everywhere. I had to clean it before I could use it. They charged me more money when I returned it.

Tennille K 
Rating:
5.0

Customer did not leave a comment.

ASHLEY G 
Rating:
4.0

We had a bad experience with a trailer we picked up in Vinita OK. and he made it right.

clinton j 
Rating:
5.0

Customer did not leave a comment.

Carol G 
Rating:
5.0

Great help hooking up and un-hooking. Man knew his stuff.

Ron R 
Rating:
5.0

Everyone is very nice and helpful.

ASHLEY G 
Rating:
5.0

Nice people and quick pickup/dropoff!

Jody G 
Rating:
4.0

I think they double charged my card on the rental

Chris J 
Rating:
5.0

Customer service was outstanding. Very friendly staff. Very convenient location. Would definitely use these people again. Truck worked great. Super cold a/c.

mark K 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

This location also has helpful and efficient staff.

Lu W 
Rating:
5.0

The owners were nice and helpful. The address for GPS needs updating.

Ashley G 
Rating:
5.0

Customer did not leave a comment.

Richard P 
Rating:
4.0

Customer did not leave a comment.

Sheryl G 
Rating:
4.0

Customer did not leave a comment.

Randy G 
Rating:
5.0

Customer did not leave a comment.

Perrie C 
Rating:
5.0

Outstanding customer service exceeding my expectations.

Ronald C 
Rating:
5.0

Customer did not leave a comment.

Leta R 
Rating:
5.0

Customer did not leave a comment.

Wilberto T 
Rating:
5.0

I have no comment other than When I need a uhaul again I plan to rent it there.!

patricia b 
Rating:
5.0

It's a small little local bait shop that also dabbles in uHauls. The people were friendly, but it's primarily a bait shop. Other than that, it was convenient and it got the job done.

Neil G 
Rating:
4.0

Customer did not leave a comment.

Thelma k 
Rating:
5.0

Customer did not leave a comment.

Henry R 
Rating:
3.0

Customer did not leave a comment.

Jeremy H 
Rating:
4.0

Great people and easy to work with.

Curtis S 
Rating:
1.0

Took almost 1 hour to rent the trailer. Employees couldn’t operate uhaul website. I would recommend some training assigned to the location employees.

Blake W 
Rating:
5.0

Everything was good. Very professional.

Dee M 
Rating:
5.0

Fantastic service!

Beth M 
Rating:
4.0

Customer did not leave a comment.

Tom D 
Rating:
5.0

I clean by my self and I spend $25 for wash dog hair and smell pee in front compartment

Satishbhai P 
Rating:
5.0

Customer did not leave a comment.

chris w 
Rating:
5.0

Customer did not leave a comment.

Pam S 
Rating:
4.0

Customer did not leave a comment.

Roger E 
Rating:
4.0

Customer did not leave a comment.

Lerry M 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
5.0

Good job

Phil A 
Rating:
5.0

I was thankful the site was open when I dropped off the truck early, and check out very was easy.

jim b 
Rating:
5.0

The tag was expired on the trailer that I rented I'm not very happy about it I don't understand why your tags are not up-to-date.

Jeffery R 
Rating:
5.0

Mr. Richard went on and above his duty to help me get the right truck. Thanks to him

DAVID G 
Rating:
5.0

Very friendly and helpful!

Dawn B 
Rating:
5.0

Not sure if I would reccomend improvements. Being a bait-fishing gear/ UHaul facility in the country, it was different. But I thought at was eclectic and cool.

Lindsey W 
Rating:
5.0

Great customer service from this location

Randall S 
Rating:
5.0

Not a thing! All good! Was so thankful to have this resource!

Pamela C 
Rating:
5.0

Customer did not leave a comment.

Phil A 
Rating:
5.0

My experience was top notch. There was issues with the U-Haul computer saying equipment was available that wasn't available. However the customer service provided by staff was amongst the best I've ever experienced. I'll definitely be renting from this location again

Darlene M 
Rating:
4.0

Dear Uhaul- The Truck we rented was one of the worst driving trucks we have ever rented from Unhaul. It appeared fine, but the drive was aweful. The truck shook so much and bounced so that hard my husband had a severe headache from driving it. Any of our items with glass even though they were well wrapped and taped were shattered when we arrived at our destination. Screws that held a bbq grill together had been shaken completely loose, A well built wooden table with dove tail fittings had to be restablized once we got it in the house because it had been shaken loose. We will likely not rent from Uhaul again after this experience. We have been loyal customers for over 25 years. If this is the type of trucks you are going to provide then it will cost us more to fix and replace items after the move than if we had used a good friends pick up truck. My recommendation - scrap the new fleet because they are worse than potatoe wagons on wooden wheels. Best regards, Flora Elmore

Jonathan E 
Rating:
4.0

Customer did not leave a comment.

John M 
No reviews have been submitted for this location.

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