Windshield on the truck was so dirty couldn't hardly see out of it I had to clean it before using. Also tried to rent at a different location but the guy there was going on vacation said just to do it online and that was uselessRobert K.
Customer Reviews for Kerrys Vroom Service Inc
(Distribuidor de U-Haul del vecindario)
Kimberly, WI 54136
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 8 a. m. - 4 p. m.
- Vie.: 8 a. m. - 3:30 p. m.
- Sáb.: 8 a. m. - 11 a. m.
- Dom.: cerrado
- 7/3/2021 - 7/4/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Upgrade your booking system. It is definitely not helpful when the company using it can not get in or get it to functionbrian P.
Customer service was excellent and location was convenient. Very honest and the tips given for smooth travels helped considerably. However, the U-haul website needs work. Tried logging in numerous times using the correct user number and password without success. Had to create a new account to check in my return. Should be able to access account using invoice or order number.Vicki M.
El cliente no dejó un comentario.Paul W.
Very pleasurable experience. We wiill come back again!Tonya V.
El cliente no dejó un comentario.Christina S.
El cliente no dejó un comentario.CATHY E.
Lot is too small for rentals and customer vehicles. Office very small and messy. Manager was very nice and helpful.James N.
El cliente no dejó un comentario.Jon V.
Kerry was very friendly and helpful!! Thanks for your help!katie C.
Owner/operator is awesome! Thanks againCory R.
El cliente no dejó un comentario.steve P.
Nothing. It was a last minute rental and everything went great!dalene N.
El cliente no dejó un comentario.mary H.
El cliente no dejó un comentario.Jamie H.
Always helpful, has what I need for rentTony S.
Excellent service.mark Y.
Highly recommended , Kerry went out of his way to accommodate me and what I needed.Bret P.
El cliente no dejó un comentario.william C.
Great service, equipment was ready to go.Gena B.
El cliente no dejó un comentario.susan P.
I dropped off outside business hoursErin E.
Kerry went out of his way to get a truck for us on short notice. Thanks kerry!Jansen G.
El cliente no dejó un comentario.Dao X.
El cliente no dejó un comentario.Ryan L.
El cliente no dejó un comentario.ToM B.
El cliente no dejó un comentario.Michael V.
Very nice experience. Rented here several times, variety of trailers and trucks. Highly recommended!tony S.
I had to go through the checkout procedure twice because it stated I wasn't at the location when I truly was. Super annoyingBrad S.
El cliente no dejó un comentario.Tanya A.
El cliente no dejó un comentario.Michael B.
The customer agent checked in my truck late, causing me to have another day charged to my account. After being on hold with uhaul for over an hour, I was told I would have to return to that location if I wanted a refund. When I extended my rental, I was advised of an additional $40/day charge. The charge was actually $56 per day. I will not ever recommend uhaul for its lack of customer service and hidden fees that they do not advise their customers of. Beware and find a different company for your needs.ELIZABETH T.
When I reserved the unit, I selected. Drop off location. But when we picked the unit up, it was changed to drop off at any location. So when we tried to drop off at a location, we had to bring it to the original selected drop off location.Ann N.
Everything was great!Mark W.
The rental pickup location was unable to utilize a credit card number and pin for the rental as it was called in from a renter who needed a different driver other than himself.Mark V.
Excellent customer service! And very friendly to work with.Mark W.
Felt your rates are high. I had to rent your truck for just a couple of hours and had to pay 60 bucks. With all that is going on during this covid whilst almost of people are struggling, I know u haul has to make money and pay its workers well but it would be great if u haul reconsiders its rates (where necessary) and give back to the people. GraciasJohn M.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Kathy R.
El cliente no dejó un comentario.SHERRI M.
Always great service with Kerrys Vroom Service! Our go-to for our Uhaul needs.BLAISE K.
Kerry is a very friendly and welcoming person. I would definitely recommend his place to anyone looking for a uhaul rental.Joey J.
El cliente no dejó un comentario.holly D.
Had a very frightening experience while traveling. The left front wheel BROKE! Luckily we were traveling only 20 Miles Per Hour when it happened and we pulled over very quickly. If this had happened anytime earlier that day it could have been very bad. Please have someone contact me regarding this.Darren P.
El cliente no dejó un comentario.Rebecca A.
Kelly was so kind to talk too. He asked me if I was Hmong and I answered â€œyes.â€ We ended up chatting about how his wife used to train the Hmong ladies cooking and sewing when our people first arrived to the US in the 70s after the Vietnam War. Just that connection alone was special and meant a lot to me because my mom was an amazing seamstress and sewed Hmong clothing for our family and others. She is no longer with us nor my father, so hearing him tell his testimony about encounters and friendships with the Hmong people truly touched me. Thank you so much for such a man amazing experience and great truck. Blessings!Ka L.
El cliente no dejó un comentario.Ricky S.
Kerry was a very nice guy he answers his phone right away was excellent job he needs a raise i will tell everyone about kerry i got the truck two days in a row great job he does everyone else makes you wait a1/2 hour till they like answering the phone you should have more people like jerry thank you patty lulloffpatty L.
El cliente no dejó un comentario.Peter F.
Dropped off after hours. Drop off was simple and easy. No issues here!Kellen M.
some better dealsSarah A.
El cliente no dejó un comentario.Keith N.
Kerry was great to work with. Will definitely spread the word about his location.tom H.
Maintenance was not good and brakes were bad and was rough shifting and was not safe to drive over 40 mphNicholas V.
El cliente no dejó un comentario.Brenda D.
Kerry was helpful and friendly, although we didn't meet in person as I used the app to pick up, he called ahead of time to let me know the truck was ready, answered my questions, and helped me add furniture pads to the rental. All around good experience.Rachel Y.
Luckily Kerry's Vroom Service saved the transaction. I was originally supposed to pick up the trailer at a different location that was filthy. The employees didn't even know how to complete the transaction, once they finally figured it out, that's when we realized the trailer was â€œdefectiveâ€ and I had to be sent to a completely different town 40 minutes away. I don't mind the drive if I know that's initially the plan. Otherwise trailer performed well and got to the destination in one piece.Ryan W.
Kerrys went above and beyond to make sure everything went smoothly.Carl V.
El cliente no dejó un comentario.kelly K.
El cliente no dejó un comentario.dale S.
We were informed when we rented a trailer that the drop-off time wasn't too strict. When my bill arrived we had been charged for a two day rental. We had only passed the pick-up time by two hours.william H.
El cliente no dejó un comentario.JOEL L.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.AUSTIN R.
El cliente no dejó un comentario.Aimee B.
I stopped in the previous Friday to find out how the pick up worked. Spoke with Kerry and he mentioned where he lived. I was not able to get the code. Uhaul said "My location services was not on" but it was. I went to Kerry's house in a panic and he stopped what he was doing and got me the code. He went so far above and beyond that I can't express my gratitude enough. Had I not known where he lived or he wasn't home I would have been terribly disappointed in not being able to secure the vehicle. If I ever need another Uhaul it will be in person pick up.Joseph L.
Kerry the owner of the business was extremely nice and very quick to complete the rental. The truck was extremely clean also. The HORRIBLE problem we had with U-Haul Is that a reservation means absolutely nothing to U-Haul. Our original reservation made two weeks ahead of time was a pick up in Two Rivers which was 5 minutes from our home. Then two days before we are to pick up the vehicle we get the a call from Ken In transportation who tells us the only vehicle available is in Kimberly an HOUR away from our original reservation location. He then proceeded to tell us that we had been told that no vehicles were available in Two Rivers or Manitowoc when we made the reservation via a live U-Haul Rep (which is totally untrue!!! We had a printed confirmation!!!! . when we made the reservation even though we are looking at a printed out reservation that clearly says we are picking up the vehicle in Two Rivers. Bottom line he said is if you want the vehicle you're gonna need to drive to Kimberly to get it. What type of bogus reservation system do you have what a reservation means absolutely nothing to accompany. We want someone from U-Haul to give us a call about this horrible experience. You can reach me at 214-228-0211. Connie CooperConnie C.
Awesome Owner that was super friendlyJaimin P.
Very friendly serviceErik D.
Kerry was awesome. He went out of his way to make sure the vehicle we ordered for rental was at his shop on the day/time we needed. He entered all the info in on the computer for me when I called him to make the reservation. I will definitely use Kerry again for the next college move!morris H.
El cliente no dejó un comentario.Angel G.
El cliente no dejó un comentario.Jennifer W.
El cliente no dejó un comentario.mary L.
Truck had a lot of damage that was not marked / recorded. Spent a lot of time taking pictures upon check in. Also inside the cab was dirty, stuff had been spilled down the drivers side door and there was garbage on the ground. The moving blankets were not folded as the sign in the trailer requests.Dylan S.
He came in on his day off to help me get settled into the truck I was using for the day and is a great guy to deal with highly recommendRobbie S.
Quick, easy and friendly.Mark F.
El cliente no dejó un comentario.Sherrie G.
El cliente no dejó un comentario.Keith L.
Very satisfied with everything and everyone.!!!Dave S.
Very friendly and helpful.scott T.
El cliente no dejó un comentario.dorothy L.
El cliente no dejó un comentario.Jason M.
Kerry was amazing! He made my move way smoother than it has ever gone before. Thanks Kerry! :)Sarah A.
Fantastic service with attention to detail. I appreciate all the help with hookup and assist with backing in! This location went above and beyond. I will be back for sure!Jay B.
Pick up and drop off were very easy.Todd C.
Check in with phone was difficult. Got to property after hours. Got all items uploaded and waiting on a code to get keys. Chatted with help line and they tequested a photo of my face from my ID. Tried to upload multiple times, but app wouldn't accept it. Philip from uhaul called.....told him my technical difficulties and he hanges up the phone and my reservation was canceled on my phone. What crappy service from uhaul associates. Called Kerry the owner of shop that had my rental and he came by after hours on the weekend to manually set me up and put me on my way. Thanks to Kerry I made it to my appointment to pick up items before that business closed. Uhaul phone check in could be convenient, but technology leaves you disappointed in my experiences.DEREK M.
El cliente no dejó un comentario.deana S.
El cliente no dejó un comentario.Brennen H.
Thank you. One of the tires of the auto transport trailer was damaged and created delays on my trip. Inspecting the equipment after return for possible wear and or damage of essential items such as tires, safety belts and safety chains will help avoid delays on trip.Carlos S.
El cliente no dejó un comentario.Conni S.
Be sure to check if your equipment is in the truck before you leave. I rented and was charged for a dolly I didn't receive and unfortunately didn't notice until we got to our place. Otherwise good experience!Michael D.
El cliente no dejó un comentario.Ian B.
El cliente no dejó un comentario.Frank V.
Great location and friendly staff. Would rent from again.Andrew M.
El cliente no dejó un comentario.Kyle W.
El cliente no dejó un comentario.Roy L.
With pre-checkout, actual pickup was faster than expected.Robert K.
El cliente no dejó un comentario.Tim M.
El cliente no dejó un comentario.melvin E.
El cliente no dejó un comentario.David G.