I did not receive any of the equipment that I ordered and paid for when I picked up my truck and the person I spoke with on the phone assured me the equipment was in the truck
Alex B
Customer Reviews for Kennesaw Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was late, equipment not available, was not able to access the property even thought the reservation was for 24/7 Truck Share
Michael DThis location was not open till the posted time so when we showed up we filled out the online app and towed away the trailer that we reserved. Not sure if the location or U-Haul cancelled the reservation a day later. We were already 1000 miles away when receiving the email. U-Haul said if I didn’t call they could have reporters it stolen. Notes were put in their system and said you will be good. A day later the reservation was cancelled again. We were even farther away and almost crossing the border to Canada . We had to call again to make sure we were not crossing the border with a reported stolen trailer. Really not sure whose fault this was but we finally received our receipt 5 days later…….. wonder what would have happened if I didn’t look at my emails !!!!!! Hmmmmm🤔
CTFP EHand truck was not in truck and no one was on site. Would never recommend or use Kennesaw self storage site again
Terrence MThis location is the most helpful location I've encountered in the rental industry. I'd use them every time.
JIM KThere was no one there to assist. There was a car leaving so the gate was open. The cell service in that area is terrible so it took 20 minutes to get the truck. Then when I returned the truck I didn't have a code get back through the gate. I think I was charged extra. I can't tell because I still haven't received a receipt! I know the $19.95 truck hit my bank account for over $100.00. It's 2 days later and I still don't have a receipt. I'll never use U haul again!!!
Darryl TWent to drop off 3 times. Gate was always closed. Uhaul did not provide a code. I will NEVER use U-haul again!!
Roger FRenting Uhaul process was smooth and easy. Plus the women there that handled my rental were kind and patient with me. I love it when a business takes good care of their customers. Thank you Uhaul for giving me a great first experience.
Jennifer GAttendant was very helpful and accommodating.
DARRYL JThe only hurdle was getting through the gate upon arrival. I was lucky and a storage unit customer came so I was able to gain entry with them. While I was going through the mobile phone check-in, another U-Haul customer came and couldn't get in either (this was Saturday morning). I was able to let them in by pretending to leave the lot so they could return the U-Haul trailer they had. The gate code should be provided to the customers with scheduled pick up or drop off reservations.
Shauna vEntrance was behind a locked gate and I didn’t have a code. Called customer service and they did the best they could. Finally got in by someone coming out of the lot and I was able to drive through.
Wayne AMy appliance dolly was not on the truck and all the furniture pad more than I requested were thrown all over the back of truck unfolded. I was told over the phone that I wouldn’t be charged and yet they only took off the appliance dolly. Worse U-Haul experience I’ve ever had.
Tiffany LFind manager that is willing to work better with customers. I made a few mistakes on my move such as not following the app correctly and leaving a dolly at the pick up location. In the end I still returned the truck a day early but was charged a late fee and still charged for the dolly as missing equipment. Even though the dolly is not missing.
Mark NRepresentative was very knowledgeable and kind
Troy MTerrible customer service. Location trying to overbill.
Darryl CMy experience with this location was not a good one. My assistant reserves Uhauls for my business often & I have never had any problems until I used this location. Will never come here again.
DONALD CCustomer service was lacking to say the least. The receptionist upfront seemed to imply everything was my fault during check-in, even though she acknowledged she did not have the truck or equipment ready when I arrived. Also, the dolly I rented for an extra charge was not in the truck and when I returned the truck and told her I did not have one, she told me it was my responsibility to check for it and charged me anyways. It was only $7, but it was just her overall attitude. I used this location out of proximity to my location, but l should’ve known from their 2 stars on Google that my experience would be poor.
Deanna PHad pickup at a different location, but was switched to this location because of vehicle availability. Would prefer to do the initial pickup at the counter than on my smartphone but it worked out in the end.
Steven SNot a goo experience
Ettano ANice lady at the front desk. Storage facility so you may have a wait to checkout. Great overall.
John EI returned my trunk at 1:57 pm. The sign on the door said open, but the door was locked. I was in a time church , so I had to login and do a self check in. I parked the truck in the closest legal spot to the office. As we were leaving, a car drove up. I asked if she were an employee. She barked, “why are you parked there?” I said it was the closest place and assumed they would want to inspect the truck before putting it into inventory. She again barked, “don’t you see the other 2 trucks parked down the hill? It’s “obvious that is where I should have parked.” I said it was not clear, and there were no instructions on where to park, other than make sure it is a legal spot. She then said she would move it, but charge me a “nice fee “ for having to do so. I was not about to allow her to do so. I got the keys back and moved the truck I was in no way pleased with her service or attitude. A modern day Tale of Two Cities.
John WThe worker had a unprofessional attitude. She came off as I was bothering her. Her responses to my questions were very short.
Jawuan BThe staff was very unprofessional. I was scheduled to pick up my truck at 11 but when I got there the store was closed. I called and came back at 11:45 and asked what happened and the lady at the desk gave me no explanation she just told me that I should have checked in online (my reservation was for in person check-in). When I told her that every time I have used U-Haul and tried to check in online I would have issues so I tried to save myself the hassle. She was very rude and had a dog in the store off leash! My truck had leaves in the back and old paper and receipts in the cab. I can get over the dirty truck but I cannot excuse rude behavior. I was trying to upload my drivers license and I followed the prompts correctly, I even made it to the confirmation screen saying that I submitted everything. When the lady at the front desk pulled up my account she said that my information was not uploaded. I figured something like this would happen considering I always have issues with the U-Haul website. I tried again and she got mad at me and told me she would not rent me the truck if I could not figure it out. She took it as far as to turn the screen at me and she hit the screen multiple times. I had to submit and resubmit my information four times. This lady kept saying it was my fault and I had to figure it out when clearly it was the website. My drop off time was at 4pm. I was done early and got back to the store at 3:30. She was literally on her way out. As I was walking up to the store she was lowering the blinds. This store needs new employees.
Kit LPeggy was great. Good customer service
Jason DNice storage location and close.
Jehison MTruck was a bit dirty (windshield and inner cab) and the front-end was not aligned. The steering wheel was at 8 & 2 instead of 9 and 3. The alignment item was a problem during the drive 250 mile drive and probably cost more with mileage efficiency.
Alan SStaff very rude. Truck dirty and smelled of cigarettes.
Thomas LEverything was good except for two things. First, I didn’t receive the gate code until I reached out to the agent. Second, the truck was not clean perfectly
Sam ATruck was filthy. Very unfriendly, lazy staff. Office not easily marked or identified. Only went 10 miles and was charged $24.00 for fuel, which is ludicrous. Door handle of truck fell off when trying to roll down window. Very dissatisfied with this rental. Will never again be back and plan to contact corporate regarding this unacceptable experience. This place falls well below U-Haul standards and should not be an authorized rental location.
Pamela WThe cab smelled awful when I got the truck. I aired out the truck as much as possible while I had use of it but didn't help. Everything else was fine.
Matthew SThe wrong key was left in the pickup box. I had to wait for over 3 hours in the heat for someone to come only for the key to still not be available. The gentleman that came to help was awesome and cut a new key and was surprised that I was out there for so long. The wait caused me to fall behind schedule with the moving help team so I had to pay additional money out of pocket for more time. Then I dropped the truck off only to find out that they were surprised that it didn't break down on me. I have used U-Haul numerous times over the years to help people move, but after this experience, I doubt I'll ever use them again!
Morgan GThe lady that we checked in with was very rude.
Michael AThe instructions were not clear. We couldn’t get into the gate to get the truck. Once we got the truck, we didn’t have the appliances dolly we paid for. The back door wouldn’t close properly either. This whole ordeal caused us to be late getting our property moved out when we had hired movers waiting.
Charles BWe arrived at 9 for our rental and nobody was there. I tried to do the self check out but it wasn’t very user friendly. The manager here was pretty rude.
Chris MStop giving out the Wrong trucks, and when you do give out trucks make sure that they have gas in them so Customers shouldn’t have to drive all over the place looking to get gas at four in the morning.. Then you guys want to charge them for over the mileage
Keven NExtremely unprofessional, rude and disrespectful
Deja WThe vehicle I was assigned was defective. Odometer didn’t work, gas gauge didn’t work and I drove it for 21 miles, tap up with 2 gallons and was charged for 7 gals plus a$30 gas service charge. Absolutely awful experience. I am now awaiting a response to my dispute of these ridiculous gas charges
Wyatt MIt would be great if when you order equipment such as handtrucks, appliance dolleys, and moving blankets that they be in the truck or that there be someone there to give them to you.
Robert LThe woman checked us in but didn't help hook up the trailer. Big liability for uhaul.
SHARON HNice team of folks. Very helpful
Don EOriginally I made my reservation at another location then I got a text that said that my reservation was changed and to call them, so I did. They gave me the new location and when I arrived at the new location on the Saturday that I made the reservation for there was no one there and the gate was locked. We had a hard time getting help and when we finaly got to tal to the manager at that location he said that they should have explained to me that I needed a gate code and other instructions to get my reserved truck. No one explained anything thing to us when they changed the reservation and even though the manager did help us and we did get the reserved truck this was a very frustrating experience. We have never had this problem before and we always rent from U haul. Why did the original place make the reservation for a truck that they did not have?
NORMAN WAmber was exceptional and went above and beyond and I am very grateful.
Christopher CFront desk associate was AMAZING!!
MANDEE DFrom the moment I called in a panic because my movers didn’t show up, Amber was so helpful. She is truly a pleasure to deal with, she deserves a raise!! Thank you Amber, you’re a ROCKSTAR!!!
ALISON BAmber goes above and beyond in customer service! She is totally available to help the customer. Definitely recommend!!!
Richard BThe two attendants were friendly & helpful.
Keith MThe Manager Amber was wonderful!
Robert Wwould not recommend only because its not near our home.
James WPerfect customer service.
DIONDRE RThe lady that worked up front was very nice and friendly so this in no way reflects on her. the truck was clean enough but really just too old and not in good running order. It was unable to go on the expressway since the transmission would shift down around 60 when going up a hill and never shift back into an overdrive gear. It also had a loud noise under load. Maybe exhaust maybe transmission, unsure. The steering was also very vague. The truck is just too old and worn out!!
PHILIP BEverything was easy and ready for me. The staff was very helpful too.
Patricia WAmber was very communicative and smoothed the pickup arrangements.
Mark HThe attendant was very helpful at the check-in site.
LINDA GI am 65+ yrs old. This UHaul online is absolutely horrible for persons of my age.! What ever happened to customer service and speaking to a human? Do not blame this on COVID. It looks like to me the UHaul personnel have gotten lazy, non caring and in humane to their fellow men. Especially on the weekends! There ARE still people out here that need one on one human interaction and help.
William BThe woman who works at Kennesaw Self Storage is very helpful and courteous. The Uhaul site crashed and she helped us finish getting our truck ready with blankets and to get our keys.
Melvin D