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james U.
Customer Reviews for Kendal Karn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I was supposed to have picked up my truck on Transit Rd. Which is 5 miles from my home. You sent me a text telling me to pick up the truck in Cuba NY which is one hour and 45 minutes from my home. You said I said I didn't care where I picked up the truck which is a bald faced lie. I specifically told the person at the counter I wanted to pick the truck up on Transit Rd. I asked to be contacted by phone and you sent me a text which I don't use. You said you also send me an email which is not true. I saw the text at 4:30 which was too late for me to call Budget or another supplier.I had to get up at 5:00AM in order to get the truck back for the movers I had scheduled at 11:00AM. You need to be honest with you customers and not put them in impossible situations.
Paul H.I would reccommend this place in the southern tier to anyone who has or needs to move even thou they didn't have a appliance dolly they deducted it off the bill Not just anyone does that . I'm impressed..Happy customer.
MARY KAY S.Everything went very smoothly. Kendal Karen is very knowledgeable about the rental equipment. He was a pleasure to deal with.
Janet C.First rental had transmission slipping, after leaving rental location we had to do uturn and return. 2nd rental had cracked windshield, which uhaul " knew about" per Karns. John did show us. Truck ran ok but play in steering.uhaul notorious for poor maintainence. do Better Uhaul. No excuse. Every time I ever rented a truck there were issues, sadly. Who needs that on moving day, really...
susan H.The weather was snow, wind and mixed rain at the time of return so was not able to comment. Will use again.
David P.Radio did not work in truck
William B.Clean the. Snow. Off Ice. Lol.
Troy K.My only issue is not with the location, but UHaul overall. The app to drop the trailer after hours is horrible & did not work. No matter what we did we could not complete the return. We had to call the 800-number & they took note of the drop off time so we didn't get charged a fee (& I hope we didn't, waiting for the charge to hit my account since today is a bank holiday!)
Benjamin W.Very good place with excellent help.
JEFFREY N.The owner of the store came and was weirdly watching us at 9 o'clock at night until we left. Super creepy.
Christian A.This is a message for corporate more than anyone I have rented 3 times from Uhaul this summer and twice I was disappointed. Twice i was told my reservation was all set and twice it was changed on me. Both costing me a significant amount of time and money. Whats the point of reserving an item if I can't get it at the location and time i want? I will be going with another provider next time.
Eric P.Car hauler worked great. Hauled a wrangler with 33" tires, needed to use my own straps to tie it down, but I expected that. Overall it was good deal and I would rent one again in the future.
Sean S.Huge puddle in muddy parking lot
Allison S.Very helpful picking the equipment needed and making check out seamless. Gracias
DENEAN E.They were very helpful in a stressful situation. The dispatch lady (not associated with Cuba) could have been more polite.
Heather M.Always something for improvement.
david P.The truck had it's ABS light, traction control light and uphill assist were all on..
Elizabeth S.I ordered 2 dollys and when we got home and opened the truck they werent on there. I called them and they refunded it but I had a big move that day and couldnt drive 30 minutes to pick them up. It took us twice as long and i had to rent it an extra day. Im not happy at the fact i wasted even more money and the job still isnt done.
Leann L.The staff was more than kind and helpful the only problems came from the staff having some issues with the uhaul website
Laura F.Always professional, always accommodating.
Meredith H.You the best
jerry K.The employees there were very helpful, and very polite. They knew their stuff and were able to help us as this was our first time renting a U-Haul.
Kyle M.Nothing its already where you need it.
david C.A+ OUTFIT WOULD RECOMEND T ANYONE
TIMOTHY D L.Quick and easy transaction. I was on my way in a heartbeat.
RICK H.Not too much. I drove up from pa. To get the truck and take it one way back to pa. Everything went very smoothly, from the initial contact to the drop off. The weather was bad and that caused the parking lot to have muddy puddles in it, causing the cab interior to get muddy. I don't know how that could have been avoided given the unseasonal weather. There was nothing that would cause me to say anything negative about my experience. And absolutely I would recommend uhaul in general and Kendal Karn specifically. Thank you, Stephen
STEPHEN B.Always use Uhaul to move. Thank you.
Paula Z.To much paperwork
CARL H.Great service. very knowledgeable and helpful. I wish more businesses were like this location.
IAN C.The truck was covered in snow and ice. Not even a brush in the truck to help clear the snow. I sat in the truck until the ice was loose enough to be taken off with a sun shield I took out of the from window. They knew a couple of hours ahead of time I would be there to get the truck, plenty of time to make sure it was ready to go on the road.
Mark R.Awesome service! In and out. Friendly. Professional. Five stars! In and out.
Jody W.Excellent costumer service!
Lew H.Don't change anything. They were a pleasure to deal with.
BARBRA B.Mr. Karn was very helpful. But the truck ran awful. There was a loud squealing sound in the front end and it slipped out of gear when in reverse.
Jennifer S.The staff here is always very helpful.
jarrod K.great service great people
TIMOTHY R.Give me my refund and new charges for the discount they applied for dropping it off at a new location.
Pamela B.Very flexible drop off process and availability. Close to where my final destination was which made it super convenient.
Thomas W.I would not rent another U-Haul trailer. The average person will never be able to pick up the tongue on a 6x12 and put it on their ball. Theres no jack on the tongue. My saving grace was, there were two of us. I broke my back and I never would have been able to hookup that trailer alone. I'm 62 retired fire fighter.
Don S.We were able to drop off locally, although the location was closed they had a box to deposit the truck keys.
Lynnette D.