Customer Reviews for Kemway Lanes
(U-Haul Neighborhood Dealer)

291 reviews

1520 8th Ave   Humboldt, SK S0K2A0

(306) 682-5899

Office Hours

  • Mon-Fri: 11 am–9 pm
  • Sat: 11 am–10 pm
  • Sun: 11 am–9 pm

Services at this Location:

Contact Us

(306) 682-5899

1520 8th Ave
Humboldt, SK S0K2A0

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–9 pm
  • Sat: 11 am–10 pm
  • Sun: 11 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lance Betts 
Rating:
5.0

Good job all done

Baldev Singh 
Rating:
5.0

Very pleasant experience

Surren Ramsingh 
Rating:
4.0

Customer did not leave a comment.

Michael Simpson 
Rating:
4.0

Customer did not leave a comment.

Leona Klassen 
Rating:
5.0

Customer did not leave a comment.

Wayne Budz 
Rating:
5.0

Always great business dealings with Kemway Lanes!

Elizabeth Sprinkle 
Rating:
5.0

Excellent location great people. Easy

James Moore 
Rating:
5.0

Not much excellent service

Ron Koberinski 
Rating:
5.0

Customer did not leave a comment.

Cindy Penrose 
Rating:
5.0

Customer did not leave a comment.

Linda Parkin 
Rating:
5.0

Customer did not leave a comment.

Wayne Mierke 
Rating:
2.0

Waited an hour because of poor training and wasn't really giving any flexibility

Seth Pacholko 
Rating:
5.0

Customer did not leave a comment.

Wayne Mierke 
Rating:
5.0

Nothing

Kevin Hood 
Rating:
4.0

Customer did not leave a comment.

RANDOLPHT MENZIES 
Rating:
1.0

Make sure the truck has been inspected upon return. The truck was dirty and the heater wan not working and the guy had no idea. We couldn’t use that truck.

Doug Smith 
Rating:
5.0

Customer did not leave a comment.

Reuben Amendt 
Rating:
3.0

Our pickup location was changed to this one. Service here was fine, just disappointing we had to travel to Humboldt instead of Melfort. Very inconvenient when moving.

Anita Zolkivich 
Rating:
5.0

The vehicle was clean and had a full tank of fuel. The passenger side wiper blade was missing, the driver side blade was perished and the windshield washer tank was empty. This vehicle was not winter ready.

NEVILLE MANNOE 
Rating:
5.0

Friendly, courteous, and knowledgeable. This service was excellent and fast.

David Carlson 
Rating:
5.0

Customer did not leave a comment.

Pierre Grobety 
Rating:
5.0

Customer did not leave a comment.

Jean Gaja 
Rating:
4.0

While the Humboldt location was fine, we were supposed to pick up the trailer two days later in Saskatoon. This meant we spent several hours on the road which were not planned as well as the additional cost of gas. All in all, a very frustrating and inconvenient experience not related to the Humboldt location.

Monique Marcotte 
Rating:
5.0

It just so happened that the trailer we needed was there when we needed it but also the owner was very helpful and accommodating to us. We are both grateful to him!

Joanne Kehayas 
Rating:
5.0

The young man who helped me was obviously well trained, respectful and helpful. Very happy….

Dean Bay 
Rating:
5.0

Customer did not leave a comment.

Wayne Mierke 
Rating:
5.0

Customer did not leave a comment.

Wayne Mierke 
Rating:
5.0

I have rented truck and trailers from u-haul numerous times. The gentleman who runs this location is professional, courteous and very thorough. This location is very well operated.

Aaron Bartch 
Rating:
5.0

I was not able to back in the trailer with my motor home and they said they would take care of the trailer if I left it parked in the road. That was extremely helpful to me and I am happy.

Joanne Kehayas 
Rating:
5.0

Customer did not leave a comment.

Rylend Hiebert 
Rating:
3.0

Customer did not leave a comment.

Mohamadjuned Memon 
Rating:
3.0

Interior was dirty. Rear cargo door was not completely closed and had to sweep out snow.

keith hartman 
Rating:
1.0

The Trailer had broken clearance lights. Of the 4 tail lights the driver side worked fine, passenger side top light had broken wiring and lower light was so dim you could not see it. Trailer was not road worthy and when the very young and over worked kid and Kemway Lanes called the service line for us he was told they could not show up for the repairs for 3 days and we needed this Trailer and had already needed to travel over 100km away from Saskatoon to pick it up. When I spoke to the owner he was less than friendly and of no help. I still ended up paying the full rate for the rental, thankfully we did not get stopped by law enforcement.

Jeremy Berg 
Rating:
5.0

Customer did not leave a comment.

Kelly Doering 
Rating:
5.0

Nothing - the workers were great where I picked up

Mark Forsythe 
Rating:
5.0

Customer did not leave a comment.

Branden Cross 
Rating:
3.0

Truck was dirty inside and out. Cab was dusty/sticky, outside was filthy with no windshield washer fluid.

Joshua Peters 
Rating:
3.0

There was no instructions or walk about the truck. Just here are the keys for that one. No air conditioning in truck so had to drive with the windows open. The fuel economy gauge was not working.

David Hedman 
Rating:
5.0

Very quick service, welcoming and helpful staff.

Andrea Liversidge 
Rating:
4.0

Provide more certainty earlier on availability

DILLON Shewchuk 
Rating:
4.0

Car dolly arrived with duct taped tailight but was in overall good shape. Tire straps and ratchet were dirty slightly worn but not beyond what we expected from regular use. Staff is very helpful, friendly and professional, very impressed with the staff.

COBY MATALSKI 
Rating:
5.0

Add bacon to the burger.

Randal Flying Buffalo 
Rating:
5.0

Gear shifter didn't work right and was jaming the whole trip, the engine was quite unresponsive and transmission was sluggish The gas mileage was terrible. There was tape on windows, perhaps holding down window. Could not adjust mirrors which was a safety risk, causing large blind spots. Cleanliness of vehicle was adequate.

Chris Matalski 
Rating:
3.0

Customer did not leave a comment.

BRIAN ASCHENDRENNER 
Rating:
5.0

Customer did not leave a comment.

Tao Zhang 
Rating:
5.0

Customer did not leave a comment.

Trent TOSCZAK 
Rating:
5.0

Customer did not leave a comment.

Linh Nguyen 
Rating:
5.0

Customer did not leave a comment.

Scott Engele 
Rating:
4.0

Customer did not leave a comment.

David Hepburn 
Rating:
5.0

Truck should have cruise for such long distance. Would also be a fuel saver with cruise. Other than that, great truck!! Thank you!

Allan Grayson 
Rating:
4.0

Customer did not leave a comment.

Nola McPete 
Rating:
4.0

Good place to drop the truck. Very accessible.

JOHN VAN LEEUWEN 
Rating:
5.0

UHaul should have jacks on these trailers. They are very heavy to lift when hooking and unhooking fron tow vehicle.

Lewis Jaeb 
Rating:
5.0

Customer did not leave a comment.

Lewis Jaeb 
Rating:
5.0

Customer did not leave a comment.

Greg Riou 
Rating:
5.0

Customer did not leave a comment.

Trevor Ross 
Rating:
5.0

Customer did not leave a comment.

Dylan Senko 
Rating:
3.0

Customer did not leave a comment.

GORDON NEWBERRY 
Rating:
5.0

Customer did not leave a comment.

Tammy Saretsky 
Rating:
3.0

Customer did not leave a comment.

Charles Biemans 
Rating:
5.0

very friendly and helpful, excellent experience

Kevin Guraluk 
Rating:
5.0

Customer did not leave a comment.

Nolan Paproski 
Rating:
5.0

Excellent people at Kemway

Leslie Stadnyk 
Rating:
5.0

Everything was fine

dean rochon 
Rating:
5.0

Customer did not leave a comment.

Krista Herr 
Rating:
5.0

Do not change anything Eric at Kemway is one of the best !

Leslie Stadnyk 
Rating:
5.0

Very helpful!

Cindy Penrose 
Rating:
5.0

Friendly and efficient. Thank you 😀👍

Tamyco Baskerville 
Rating:
3.0

Customer did not leave a comment.

Lyle Ludwig 
Rating:
4.0

I book 20ft. U-Haul but give us 26ft. , then not properly calculated the extra mileages but anyway thank you so much no hassle in moving, it’s a great help.

Maribel Quimabe 
Rating:
4.0

Customer did not leave a comment.

Leo Plamondon 
Rating:
4.0

good reps

Russell Johnson 
Rating:
5.0

Customer did not leave a comment.

Kevin Hood 
Rating:
4.0

Customer did not leave a comment.

PHOEBE-ANN GYORFI-WINKLER 
Rating:
5.0

Customer did not leave a comment.

Andrew Konecsni 
Rating:
5.0

Location & service were great. The uhaul website and interface were the real issues. But minor in the grand scheme of things.

spencer Lennie 
Rating:
4.0

Customer did not leave a comment.

blair kardash 
Rating:
5.0

Customer did not leave a comment.

Jenifer Peterson 
Rating:
5.0

Customer did not leave a comment.

Wade Froats 
Rating:
4.0

The online booking service did not work for me. The rep was excellent and helped me with the booking.

Sheldon Sheremeta 
Rating:
1.0

Wouldnt give me full insurance so a saskatoon location could help me load and secure car on trailer. The ratchets were so gummed up that they didnt work properly, saskatoon guy had to pull really hard to get straps out, then went back inside. Then i couldnt get straps to tighten so went and asked for assistance he wouldnt help thats why i needed full insurance so somebody else could help cause i had no idea how to do this. Some stranger waiting came out and helped. I was delayed 3 hours because of this trailer. Then strap was was bunched up and wouldnt come out so i could offload car. Called uhaul was told to cut strap. I want to know how to file a complaint and request a refund. This was completely unacceptable. Had my 5 yr old child with me.

vickie church 
Rating:
5.0

Customer did not leave a comment.

christopher campher 
Rating:
3.0

Lot was small and very muddy to get into

Neil Pierce 
Rating:
5.0

A jack on the trailer would be a great idea for hookups and unhooked operations.

robbie reifferscheid 
Rating:
3.0

I would like to see the trucks filled with fuel when they are finished then the next customer would do the same*

Vic Kline 
Rating:
5.0

Uhaul should sell to someone who knows how to run the business

Terry Cooke 
Rating:
5.0

Customer did not leave a comment.

BRAD GROCHOLSKI 
Rating:
5.0

Customer did not leave a comment.

Michael Noble 
Rating:
5.0

have them open the hours you say a truck has to be back..........

Joyce Lenhardt 
Rating:
5.0

Excellent service great people..!

Ken Angelstad 
Rating:
5.0

Customer did not leave a comment.

daniel brown 
Rating:
3.0

I rented a trailer for Sunday morning. Went on line Thursday and changed it to Saturday morning. When I arrived to pick it up, was told my reservation was for Friday night and had been cancelled. They dialed the wrong number Friday night, couldn't reach me, so cancelled the reservation. No trailers were to be had in town. Had to make a 3 hour round trip to pick up a trailer. They didn't have the size we originally requested, so paid more for a bigger one. So paid gas for a 3 hour trip, paid more for the trailer, and wasted 3 hours of time we didn't really have. Not impressed with the whole situation.

Joanne Protz 
Rating:
3.0

I booked for a trip to Alberta and so I picked up and left.......I had to come back because I was charged wrong price. NOT MY FAULT... This was alot of wasted time I did not have; also an Additional $300!!! Was very open where I was going. I even booked ahead online and said I was going to AB but still was under a "in town" rate.......

christine court 
Rating:
5.0

Customer did not leave a comment.

Michelle Niekamp 
Rating:
4.0

When I was trying to set up my U-haul rental with various Uhaul dealers in Saskatoon (not the pick up location listed) I had a large number of issues ranging from multiple times not being able to find my reservation and telling me I did not exist in the system to making in person promises on availability and pick up times that did not come to fruition to having to receive my Uhaul from Humboldt, an hour and a half drive for me, because of how the system works. While I do not blame the majority of the front workers, especially the ones at this location in Humboldt who were not involved in majority of the interaction until the end at pickup, where they were good, I must admit Uhaul has one of the most archaic and unintelligible systems I have ever had to deal with. The fact that Uhaul dealers within the same province, let alone city, are intertwined via computers at the dealership level such that a customer does not have to phone around to multiple locations to try to find information on available trailers, existing reservations, in person conversations etc., is mind blowing given the age we live in.

Barrett Taylor 
Rating:
5.0

Customer did not leave a comment.

Stephanie Galambos 
Rating:
4.0

Customer did not leave a comment.

Mahdi Farahzadi 
Rating:
3.0

Customer did not leave a comment.

Charles Chapple 
Rating:
5.0

Customer did not leave a comment.

Joann Biehl 
No reviews have been submitted for this location.

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