Customer Reviews for Kelowna Self Storage Ltd
(U-Haul Neighborhood Dealer)

1,988 reviews

1606 Findlay Rd   Kelowna, BC V1X6B8

(250) 765-6296

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/29/2024: 10:00 am - 4:00 pm

Services at this Location:

Contact Us

(250) 765-6296

1606 Findlay Rd
Kelowna, BC V1X6B8

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/29/2024: 10:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Larry dawe 
Rating:
4.0

Have the fuel full.

Allan Dennis McKee 
Rating:
5.0

Customer did not leave a comment.

Sheila Smith 
Rating:
5.0

They guys are friendly and great.

Sanjay Tomar 
Rating:
5.0

A few glitches on the online ordering app but other than that..all is good..My wife and i are happy especially now that our downsizing move is complete..thank you Uhaul..

Norbert Wilk 
Rating:
3.0

The app was absolutely horrible and time consuming to use. At one point it got “stuck” and I couldn’t move further with it. The attendant at the location was awesome though and checked us in. She was super friendly, fast and efficient. Definitely will avoid the app in the future. The truck was clean but had a nauseating smell, like too much frebreeze or something. It was too cold to open the windows for relief

Shane Austin 
Rating:
5.0

have dealt with this location for over two years now and have experienced excelant service a every time.!!

Erics Refrigeration 
Rating:
1.0

My truck was confirmed 12hrs before pick up and other sizes if needed were given as there were plenty available of moving trucks if required. Morning of the move I was told by the kelowna enterprise locatio the unit I needed wasn't there and they didn't have a truck for me for out of town use. On top of that I booked 2 months in adamace and had a guaranteed price. They wanted to charge and extra 3000 for a 4ft longer moving truck as the company increased rates 60% due to a shortage of trucks availability. Such is life when they are making money hand over fist with high demand of trucks they increase the rates to be dicks. Very crooked and unprofessional. I'll never go back to uhaul. The service at the Findlay location where I finally was able to secure what I needed for double my initial quote was exceptional.

chad parsons 
Rating:
3.0

The ladies at this location were amazingly helpful. The truck however was below standards. We booked to move to greenwood bc. We had a truck with bald all season tires on front and door rear tires. When we hit snow, we had no traction and if wasn't for my husband's experience driving in snow, luckily didn't run off the road. In a province where snow tires are mandatory, I was surprised to discover the tires we had on.

Dean Trumbley 
Rating:
5.0

Excellent quick service. The ladies were awesome and super friendly, truck was available immidietly.

JESSICA KRZYWANSKI 
Rating:
5.0

Customer did not leave a comment.

doug moore 
Rating:
5.0

Customer did not leave a comment.

Brian Cranton 
Rating:
2.0

The lady at first came off grumpy and rude. I was there at almost closing and didn’t quite have enough gas and she wouldn’t wait the 5 minutes it took to go get gas so that I wouldn’t be charged more, I stead she left.

Natashia Fuller 
Rating:
5.0

Ester & Shirely were very nice and got us on our way quickly. They answered several questions about the truck and drop-off procedure. The truck was clean and ready for us, along with the blankets we rented. Great!

Kris Macurdy 
Rating:
3.0

Customer did not leave a comment.

Nick Codutti 
Rating:
5.0

Organized and clean. Staff eficiente and super helpful. Would use them again!

Victor Baptista 
Rating:
5.0

Tank should have more gas upon pickup

Shelley Sullivan 
Rating:
5.0

Excellent customer service.

Ron Ready 
Rating:
4.0

The staff at this location were excellent. The truck was clean. The website I booked it it on was confusing and misleading. I was under the impression that at this location it was going to be a contactless pickup and that the daily rate was going to be (for a day?), it was recommended that the average rental for this truck was 6 hours. I only really needed it for 6 hours, but from 10-4, but the only pick up time was 8 am. I mistakenly thought that it meant , because of the contactless pickup I could pick it up any time after 8 and return it before closing, which for this location appeared to be 5. As it was we had it for less than 6 hours because some one else had it booked for pickup that afternoon. We were rushed and didn't get everything we wanted to move with that truck on this rental. If the website would have provided this locations phone number this could have been all avoided. I thought he staff at this location did their best to try and accommodate us.

Darrell Butler 
Rating:
5.0

Very friendly and efficient.

Dana Bosch 
Rating:
5.0

Customer did not leave a comment.

Austin Liptrap 
Rating:
5.0

Customer did not leave a comment.

GERALD SAILOR 
Rating:
5.0

It was one of the best experience I ever had with U-Haul. What an amazing super helpful ladies in office at 1606 Findlay public storage location, salute them .

AMAR SINGH 
Rating:
4.0

Customer did not leave a comment.

KYLE CARPENTER 
Rating:
4.0

Supply chains when you have summer tires during the winter season

Layne Hull 
Rating:
4.0

Customer did not leave a comment.

KYLE CARPENTER 
Rating:
5.0

Everything went well and I recommend this location.

Rizalino Dava 
Rating:
4.0

The customer service lady was great ! She was very helpful and truly made a very positive difference to our rental experience, great job !

John Butler 
Rating:
5.0

Super friendly and helpful staff - efficient pickup and drop off, exactly what one wants from such a business.

Michael Thompson 
Rating:
5.0

Customer did not leave a comment.

Ken Hansen 
Rating:
5.0

Great drop off location. However, I returned the truck the night before it was due and the U-Haul app wouldn't let me self-drop off the truck. I took pictures of the odometer, gas level and license and crossed my fingers that all would be well. All was good the next day except the $20 early drop off fee. What is with that???

JEFFREY ALLAN MAY 
Rating:
5.0

Customer service was exceptional!! Thank you

Justin Webb 
Rating:
5.0

Customer did not leave a comment.

STUART NEWBOLT 
Rating:
4.0

Great location for Rutland moves. Only complaint was that the truck engine had a bit of weird issues. Transmission slipped and it had a bit of a rough sound. Other than that the entire experience was awesome.

Ryan Hiob 
Rating:
5.0

The staff at this U-haul location is awesome. Friendly, polite, and extremely helpful. Also, very safety conscious and thorough in checking that I attached the trailer properly. I have used this location before and was equally pleased on that occasion.

Randy McGraw 
Rating:
5.0

Customer did not leave a comment.

Vivekanandan Rajendran 
Rating:
5.0

Customer did not leave a comment.

Cody Richard 
Rating:
5.0

Very good service

Lyle Speed 
Rating:
5.0

Customer did not leave a comment.

johannes van der star 
Rating:
5.0

very friendly and heipful

Keith O'Sullivan 
Rating:
5.0

Customer did not leave a comment.

Roger seith 
Rating:
5.0

Customer did not leave a comment.

Ruth Alm 
Rating:
3.0

Customer did not leave a comment.

Blair Cassels 
Rating:
5.0

Make sure you have an hand truck and wheel carts to move. It makes the so much easier and worth the money

Andrew Southam 
Rating:
5.0

Make it Mandatory for the previous customer to leave enough Gas in the Truck to get to a Gas Station. The truck that I picked up, only had enough gas left to go 13.2 miles., as shown on the gauge. Luckily the Gas station was within range to fill up, it took just over $200 to do that. I lived 35 mins in the country from the pickup location. Secondly, the headlights on this Newer truck were awful. Driving at night was a challenge. The windshield washers were just as bad as the headlights. Very poor for a newer truck. I'm sure for the cost of such a truck, one would think that they would have installed better quality lights and wiper blades. It was a challenge driving at night in the rain. The one good thing I will say is the ride and the comfortable seats. We had a long journey from Ottawa Ontario, to Kelowna B.C., and no issues with the seats. Hopefully the Lights and the wiper blades will get resolved in the near future.

Samuel Donaldson 
Rating:
5.0

Customer did not leave a comment.

Douglas Bentley 
Rating:
5.0

I was not the one who picked the truck up here or dropped it off as it was a transfer due to the first truck from lake country was broken. Movers had offered to pick up the truck on my behalf.

Jen Bryan 
Rating:
5.0

Customer did not leave a comment.

Steve Enns 
Rating:
5.0

Make available oc more vehicles for rent

Jay Ranatunga 
Rating:
5.0

Customer did not leave a comment.

Roberta carling 
Rating:
5.0

Check in and pick-up was fast. Agent was very friendly and efficient.

Richard Resling 
Rating:
4.0

Customer did not leave a comment.

robert macmurchy 
Rating:
5.0

Customer did not leave a comment.

Andrew Lipsett 
Rating:
5.0

Customer did not leave a comment.

Christopher Neufeld 
Rating:
5.0

Customer did not leave a comment.

Randy Christian 
Rating:
3.0

Customer did not leave a comment.

Angela Howarth 
Rating:
5.0

Amazing customer service! Great employees!

Patricia Scott 
Rating:
5.0

Good customer service

Carrie Pedersen 
Rating:
5.0

Customer did not leave a comment.

Debbie Cosby 
Rating:
5.0

Customer did not leave a comment.

JAMES Ulicki 
Rating:
5.0

Customer did not leave a comment.

Rick Osland 
Rating:
5.0

Drop of location in Kelowna was above and beyond 5 star here exceptional…

Andreas Schultz 
Rating:
5.0

Customer did not leave a comment.

Frank Ujlaky 
Rating:
5.0

Customer did not leave a comment.

Jason Gagliano 
Rating:
4.0

Customer did not leave a comment.

Albert Cole 
Rating:
5.0

The process with the smartphone was quick and smooth. I recommend it!

Andre Toscano 
Rating:
5.0

Customer did not leave a comment.

Michael O'Donnell 
Rating:
5.0

Pick up was quick and easy. Great location for me just off Hgy 97.

Richard Resling 
Rating:
5.0

Very nice lady and very knowledgeable about the process made it very easy.

Donald Weller 
Rating:
5.0

Customer did not leave a comment.

Miranda Akurienne 
Rating:
4.0

Customer did not leave a comment.

Amanda Rainer 
Rating:
1.0

I would like to report the poor condition of my trailer I rented but there is not enough room here to report the unsafe conditions and I can’t find any place on your site to send an email I tried calling but have not received a call back. I am concerned that this trailer will be put back on the road and will kill someone.

Joan Young 
Rating:
5.0

Lady was extremely friendly and made the return super easy, hassle-free! This location is fantastic, clean and efficiently run.

Andreas Meier 
Rating:
5.0

Customer did not leave a comment.

Anton Strydom 
Rating:
5.0

Great service , however I never got what my final cost was , i returned it on Friday night instead of Sunday and with more gas than was in when i picked it up would like an email with this information

Domenic Rampone 
Rating:
4.0

Customer did not leave a comment.

Laurence Makano 
Rating:
5.0

The staff were friendly & helpful.

Sarah Crittenden 
Rating:
5.0

Customer did not leave a comment.

Leslie Chambers 
Rating:
5.0

Always a pleasure to deal with the local Rutland branch of your U-HAUL company. They go far above the expected customer treatment!!

Erics Refrigeration 
Rating:
5.0

Customer did not leave a comment.

Sam Gagnon 
Rating:
3.0

The employee at the front desk (a middle aged women) was very rude upon drop off. The attitude we experienced was not appreciated. I would not recommend this location based on her alone. We did have an issue with keys midway through our rental and the lovely women who called at that time was great, and her help was very appreciated, but over the phone upon drop off and in person at pick up the employee at that time (different from our key issue employee) was rude and disrespectful.

Carly Malchuk 
Rating:
5.0

Customer did not leave a comment.

Antarjot Kaur Batth 
Rating:
5.0

Customer did not leave a comment.

JOHN MARK PINCHIN 
Rating:
4.0

Wished my truck was brought to the front and ready to go.

Corinne Snape 
Rating:
5.0

Customer did not leave a comment.

vicky ihaksi 
Rating:
1.0

So many errors on our receipt and am still waiting for uhaul to respond to the issue. Super poor customer service. Will never recommend especially with so many other competing companies available.

Willcox Reece 
Rating:
5.0

Because of theTERRIBLE service at the UHaul Enterprise location, we had to find this location on our own and fortunately had top notch service from a Kelowna Storage employee which surprisingly was a UHaul drop off location. What was an absolute debacle with UHaul, turned out to be a solution which we found ourselves but with additional significant cost. UHaul has now removed Telus from the worst company we’ve ever had the experience of dealing with. The only positive out of this experience is to teach someone ‘How not to be successful in business’. This is only the ‘tip of the iceberg’ of the problems and frustrations we had with this experience.

Mervin G Exner 
Rating:
4.0

Customer did not leave a comment.

ANTHONY HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Maro Kennedy 
Rating:
1.0

The trailer is very old and should not be rented out. It’s a heavy trailer with no jack, even a physically fit person would struggle to hook and unhook. The tail lights were falling out and only worked half the time and the door was in terrible condition and we had to pry it open a couple times.

Bruce Cook 
Rating:
4.0

Customer did not leave a comment.

IAN SWAN 
Rating:
3.0

Always great customer service!! Drove out of my way to use this location!!

Corinne Snape 
Rating:
5.0

Keep them away from the uhaul on Enterprise Rd.

Douglas Bentley 
Rating:
5.0

Customer did not leave a comment.

Spencer Ostrom 
Rating:
5.0

Customer did not leave a comment.

SGE Solutions 
Rating:
5.0

The check-in process was really easy and the staff were very knowledgeable!

janesse holmes 
Rating:
5.0

Customer did not leave a comment.

Andrew Lipsett 
Rating:
5.0

The person that care of me was great.

Kenneth Wilde 
Rating:
4.0

Customer did not leave a comment.

Joseph Farkas 
Rating:
5.0

At this location the person was cordial , helpful and pleasant to deal with.

Dwayne Jones 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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