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Michael C
Customer Reviews for Kellys Hilltop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service very nice people
Greg MFirst. Our pick up location was changed from 9 miles away to a store 15 miles away. This is relevant in my third point. Secondly, the ramp on the truck literally came off. I had to contact u-haul roadside assistance to fix, which cut into our movers time by 2 hours. Third, the drop off for the truck was changed to 20 miles away from my destination. This wasn't an issue until I was told I went over my allotted mileage by 8 miles and got charged for it.
Patrick TService was excellent. Great customer service.. Process was quick fast and easy. Keep up the great work. I would recommend to family and friends. Top notch.
willie hI was charged per mile, and had booked under the impression I was booking at a location off York st, which is the street I live off. The place I was moving from is less than 3 miles to my new house. When I got the location it was not a street I recognized... I put in the address, and it was nearly 40 minutes from my house. over 20 miles. I was charged per mile... I don't think this is fair, considering I did not choose this location. It was a HUGE inconvenience, and I ended up having to drive way farther than expected, use more gas and waste a bunch of time. I would like to be refunded for the additional 45 miles I had to pay for. I was also over charged ... I was told I would get reimbursed for the additional time that I did not use since I dropped off early, but I was charged more...
Keyanna FI had to clean the back of the truck. It was covered in sand and gravel. I need you $25.00 cleaning fee.
Jeff OVery friendly and knowledgeable staff. Vehicle was clean and ran perfect!!
Robert BThe service was excellent
beverly COnce again this place was too far from my ending place. I not only to put gas in the truck but I had to put it in my car.
LAURA WThe lady was so rude I will never go there again
Kenya BEverything was easy-peasy.
Pam SNone
Johnny pEverything was good
Doris LGreat customer service and well organized!! Easy access to all U-Haul rentals.
Ronnie GKellys Hilltop provided service above and beyond our expectations. Looking forward to using them again.
KENNETH G