When I First arrive at this new dealer, the place it self is not sanatary. Bugs everywhere and you just feel extremely dirty when walking in. The Uhal truck itself is not maintained as well. Extremely low gas, as soon as I received the truck it was at reserved. The breaks on the truck itself as well were extremely low and shaky. Is not my first time renting a Uhal but it my first at this location and unfortunately I will not be going back to it.
Noelia O
Customer Reviews for Kella Westchester LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Uhaul representative was extremely helpful, kind and polite and I could not have completed the check in or the check out process properly without him! I will definitely be using this location again!
DEVONNE MBeware of shady practices at this U Haul location. I only drove the truck 4 miles and returned it with more gas than I started with. Despite this, the owner charged me a gas fee, and my final receipt showed a lower gas amount than what was recorded before I left. Thankfully, U Haul corporate resolved the issue and refunded me, but I strongly recommend avoiding this location due to dishonest tactics.
EDWARD SMuch better than i expected! Very easy and straightforward.
Caroline DGreat location but the pick up process needs work. I know its new and they will eventually get the hang of it. Nice people.
Michelle R