Customer Reviews for Keiths Car Care
(U-Haul Neighborhood Dealer)

466 reviews

78 Stone Hill Rd   Oswego, IL 60543
(N Of Wooley)

(630) 554-8864

Office Hours

  • Mon-Fri: 7 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(630) 554-8864

78 Stone Hill Rd
Oswego, IL 60543
(N Of Wooley)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location has been amazing! We've rented from them multiple times and would do it again!

Jenna Brown 
Rating:
5.0

Wonderful business wonderful people to deal with. I will definitely do business there again.

Mike Farinella 
Rating:
5.0

Keith's car care should be the golden standard for the level of professionalism and politeness they showed me. Wouldn't want to get uhaul equipment anywhere else! I gladly go out of my way for them despite multiple locations being closer. Not that the other locations are bad, but nobody compares to the crew at Keith's

Caelen Raduenzel 
Rating:
5.0

Customer did not leave a comment.

Dave Mateyka 
Rating:
5.0

Customer did not leave a comment.

Christopher Johnson 
Rating:
5.0

We where also asked to drop the truck at one location and the trailer at another, Keith’s our original drop off was ver accommodating at took both truck and trailer and would handle the exchange for us.

Alvin Ideran 
Rating:
3.0

Uhaul parking area had several "open" spots, but due to poor parking of trailers and other Uhaul vehicles, could not park in the uhaul parking area for our return. Had to park in general parking.

Rachel Connon 
Rating:
3.0

Customer did not leave a comment.

John Gorney 
Rating:
5.0

Customer did not leave a comment.

Jaime Ballesteros 
Rating:
5.0

Customer did not leave a comment.

Richard Wolff 
Rating:
5.0

Allow the truck to remain with a mover for as long as needed. You're still making your money & your creating a happy customer likely to reuse your services again.

Amanda Feldt 
Rating:
4.0

The truck wobbled when the breaks were applied with force, it was even worse when loaded. A location driving and handling review is recommended.

STEVE DAIGLE 
Rating:
5.0

Customer did not leave a comment.

Christopher Johnson 
Rating:
5.0

Customer did not leave a comment.

Michael Harwell 
Rating:
5.0

N/a

anthony wilson 
Rating:
5.0

The service was friendly and quick. I would use this location again.

Scott McTurner 
Rating:
5.0

Customer did not leave a comment.

dennis frantzen 
Rating:
5.0

Again, attendant was very helpful and unhooked the unit.

John Schaper 
Rating:
5.0

Customer did not leave a comment.

david cinto 
Rating:
5.0

Customer did not leave a comment.

Kurt Gengler 
Rating:
1.0

The first location I tried to rent from, even though they took my reservation, did not have the equipment I wanted. It was a huge waste of time. The second location, Keiths Car Care, was fantastic. They went above and beyond. The problem is with U-Haul itself. The lights went out a day into my rental because the wiring was so piss, poor and half assed that it shorted out tons of fuses in my own car. That cost me several hours on the second day of rental. I’ve already put in a complaint and expect some kind of compensation refund for this. U-Haul was complete shit.

Shawn Maxwell 
Rating:
5.0

Customer did not leave a comment.

John Katsimpalis 
Rating:
5.0

They were very helpful in hookup and instructions but also suggestions

Michael Fuehrmeyer 
Rating:
5.0

Customer did not leave a comment.

Patrice Bonner 
Rating:
5.0

Customer did not leave a comment.

Josh Rivera 
Rating:
5.0

They did a great job

Michael Fuehrmeyer 
Rating:
5.0

Nothing. They were very efficient and did a great job on pickup.

Robert Baron 
Rating:
5.0

This location was perfect! Paul was so helpful and such a kind man. Thanks Paul! I will definitely use this location again!

deauma clemons 
Rating:
5.0

Customer did not leave a comment.

Paul Zielske 
Rating:
4.0

Add signage on where to drop off U-Haul key. Drop off not as described in app

Kevin Murnane 
Rating:
5.0

This process was great. Loved the 24 hour drop off ability. Will use in the future for sure. Did feel a need to inflate the tires to exactly where they should be before hitting the road.

Karen Kellu 
Rating:
4.0

The inside of the cab of the truck was sticky in the cup holders and steering wheel. The bag of pad the in the back were open which leads me to believe someone before me used them and didn't close it up. The back of the truck was not sweep out very well. I was told to bring the truck back with almost 3/4 tank of gas but it was barely filled up past half. The man that helped me with the pick up of the truck was helpful considering the issues we were having with the online check in system.

Michelle OBrien 
Rating:
5.0

Customer did not leave a comment.

Joseph Aguinaga 
Rating:
5.0

Always fantastic service.

Douglas Jubic 
Rating:
4.0

Customer did not leave a comment.

Danny Stroup 
Rating:
5.0

Customer did not leave a comment.

andrew marchiniak 
Rating:
5.0

Customer did not leave a comment.

Ana GunDiaz 
Rating:
4.0

Only thing that was not user friendly was the app to return after hours. It say to return to an orange box and they do not have one. They only have two boxes with codes and I did not have a code to return key so I had to leave in truck and lock it and then they told me they did not have an extra key so I should have left truck open which I did not feel comfortable with. Other than that I always use this location

Frances Baird 
Rating:
5.0

Customer did not leave a comment.

Thomas Burton 
Rating:
5.0

he truck was very clean... however this truck has a horrible gas smell when driving in the interior. I advised the rental team upon returning the vehicle, also the weather strip to the drivers door falls off often. Needs some weather strip glue to keep it attached

STEVE DALEY 
Rating:
5.0

Customer did not leave a comment.

Edward Washak 
Rating:
4.0

Customer did not leave a comment.

Robert Holman 
Rating:
5.0

Customer did not leave a comment.

Ren Bundalian 
Rating:
5.0

Customer did not leave a comment.

Todd Alonzo 
Rating:
5.0

Customer did not leave a comment.

James Britt 
Rating:
4.0

Customer did not leave a comment.

Angela Schultz 
Rating:
5.0

The website was simple. We arrived to pick up the truck, it was ready, very clean, and the representative for U-haul was very knowledgeable, helpful, courteous, and friendly. We were in and out in a matter of minutes. I would Highly recommend using Keith’s car care in Oswego for U-Haul services.

Ellen Achilles 
Rating:
3.0

Make sure all electrical is working!!! So frustrating to pick up rental and some of the electrical is not working. I had to fix myself and missed side work because of it. This is my second Uhaul rental from an off site rental and it’s been two places that I had to fix the lights. NOT GOOD!!

KELLY CORCORAN 
Rating:
5.0

Customer did not leave a comment.

Kyle Zahrobsky 
Rating:
5.0

Customer did not leave a comment.

John Webb 
Rating:
5.0

Customer did not leave a comment.

david sauer 
Rating:
5.0

Customer did not leave a comment.

Timothy Brinlee 
Rating:
5.0

Customer did not leave a comment.

coletta schein 
Rating:
5.0

Customer did not leave a comment.

don marrone 
Rating:
5.0

Great experience! Easy reservation, easy pickup, easy drop off! The gentleman hooked up the trailer, safety chains, lights, checked that everything was operational and off I went. I’ve used Keith’s a handful of times for UHaul because it’s so quick and easy.

mark Couch 
Rating:
4.0

I think it would be extremely helpful if I was able to pick up the rental in the location I initially chose and not an additional 8 miles away. I was told that the location that I the location that I chose didn't have the truck I wanted available when in actuality that was not the case at all, and the location had a truck sitting on the lot the day I placed the order as well as today, all day during the time in which I requested it. I am highly disappointed and feel like I was just scammed out of additional mileage at 99 cents a mile.

Marvin West 
Rating:
5.0

Quick excellent service. Staff was friendly and the process couldn't be easier to drop off a truck after a long move.

michael echevarria 
Rating:
5.0

Customer did not leave a comment.

Caleb Waltmire 
Rating:
5.0

Customer did not leave a comment.

Adrian Rodriguez 
Rating:
5.0

Customer did not leave a comment.

James Dusenbury 
Rating:
5.0

Trailer was not cleaned out and a board was loose. Also the rails should be made to accommodate straps and rope better.

Jason Sapet 
Rating:
5.0

Customer did not leave a comment.

Dennis Sullivan 
Rating:
5.0

Customer did not leave a comment.

Ryan Green 
Rating:
4.0

Had requested the u-haul a mile from my house and was confirmed initially. By having to go to another location added $10 on to my bill. But the location was very friendly and helpful.

Dave Blozis 
Rating:
5.0

Customer did not leave a comment.

Renae Zwick 
Rating:
4.0

Customer did not leave a comment.

Raymond Turner 
Rating:
4.0

Customer did not leave a comment.

Eliza McNamara 
Rating:
5.0

Customer did not leave a comment.

Patrick Raleigh 
Rating:
5.0

Paul was great! Great customer service! Truck got the job done and served it’s purpose.

kevin Bradford 
Rating:
5.0

Rented from this franchise location in the past. ALWAYS helpful and trustworthy.

mark smith 
Rating:
4.0

Customer did not leave a comment.

Robert Langerveld 
Rating:
5.0

Customer did not leave a comment.

Chuck Davis 
Rating:
5.0

Customer did not leave a comment.

Kevin Dean 
Rating:
5.0

Customer did not leave a comment.

JACOB VANGILDER 
Rating:
5.0

Customer did not leave a comment.

Robert Shroka 
Rating:
3.0

Customer did not leave a comment.

Bryan Pugh 
Rating:
5.0

Customer did not leave a comment.

Bine Bald Group Debbie Mossburg 
Rating:
5.0

The employees were great. What was not great was the U-Haul app. I did the pickup and return via the app. It worked ok until the part where the keys were delivered/dropped off. It didn’t tell me to use the lock box for the keys. At pickup, an employee had to take me over to the lock box and unlock it. The app did not tell me what to do. At return, it did not tell me how to return the keys, it was after hours so I had to figure out how to leave them in a lock box. Frustrating.

Charles Nordstrom 
Rating:
5.0

Was a little thrown off of where to drop the keys off. General drop box seemed a bit unsecured. Maybe leave keys locked inside truck? Will for sure rent from Keith’s again though. Thank you!

Gretchen Konczyk 
Rating:
5.0

You are a great company

Luis Mercodo 
Rating:
4.0

Would be better if drivers license picture and selfie could be done ahead of time, and not just before checking out the truck. Would speed things along at checkout

Ron Donavon 
Rating:
5.0

Everything was perfect

Frank Carney 
Rating:
5.0

The team at Keith's were extremely helpful with ensuring the trailer was properly secured to my car. Paul was very thorough in explaining the various options of equipment available for my needs. I was running late and they waited for my arrival on Friday night, when i'm sure they all were looking forward to getting home. GREAT JOB!!! THANK YOU

JERRY SKIBA 
Rating:
5.0

The location was great. Uhaul needs figure out a way to honor the initial pickup locations. I’ve rented twice in the past month and both times I’ve been redirected to other locations.

Todd Jones 
Rating:
5.0

Customer did not leave a comment.

ASHLEY NATONSKI 
Rating:
5.0

Customer did not leave a comment.

Dennis Sullivan 
Rating:
5.0

Customer did not leave a comment.

Ken Siemen 
Rating:
5.0

The smart phone check in was a terrible experience. Luckily Keith’s car care was able to take care of me.

Michael Giacomino 
Rating:
4.0

Upgrade the computer software so attendant can take care of transaction quicker as our 5 x 8 trailer was not in the system and took long to register.

bob dressel 
Rating:
5.0

Customer did not leave a comment.

Darryl Schatz 
Rating:
5.0

Customer did not leave a comment.

David McHugh 
Rating:
5.0

I was very impressed with the quality of service!

Daisy Rivera 
Rating:
5.0

At the last minute U-Haul switched our rental to Keith's, who are located almost an hour away from my home. Keith's was sensitive to my frustration and did everything the could to take care of us. I strongly recommend them.

James Saxton 
Rating:
4.0

My only issue with the rental experience was that The trailer I reserved was not at the location I expected it to be for pickup (pickup location half hour away) then when we found a closer location to drop off , I was told the trailer had to be dropped at the location selected at time of reservation !

Mark Zimmerman 
Rating:
5.0

This location was great.

Ronald Herdzina 
Rating:
5.0

Great customer service and very nice establishment. Will use again.

neal dewitz 
Rating:
5.0

Customer did not leave a comment.

Catherine Charielle 
Rating:
5.0

Customer did not leave a comment.

Michael Moran 
Rating:
4.0

My reservation was made at another location. I do not appreciate being sent 25 minutes away from my scheduled location. I schedule my appointments with my customers by what you tell me I can get from Uhaul. If you can’t guarantee my reservation, you shouldn’t reserve it.

John Griesemer 
Rating:
5.0

Customer did not leave a comment.

debbie gillentine 
No reviews have been submitted for this location.

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