Customer did not leave a comment.Antwan W.
Customer Reviews for KC Autos
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Deborah B.
Customer did not leave a comment.Candice B.
Great Service above and beyond!Jameel S.
Customer did not leave a comment.Delroy H.
Customer did not leave a comment.Tydram S.
Customer did not leave a comment.JONATHAN C.
Customer did not leave a comment.Harold W.
They are always nice and ready to helpLAKEVA S.
The trick i rented had sooooo many ants that kept crawling EVERYWERE including ON MEmigon H.
Maybe wash their car while they're gone? Bake them a cake? I can't see anything done better or made easier than calling U-Haul when I need a rental. A cake is the only way to improve.Matthew M.
Customer did not leave a comment.Timothy C.
Excellent customer serviceAshley P.
Service was excellent and efficient. the representative was courteous and helpful even in the rain.Ashley P.
The gentleman that assisted me was kind, helpful and prompt. :)brandis M.
Customer did not leave a comment.cc C.
Customer did not leave a comment.GREGORY M.
open on time.Linda M.
Excellent Customer ServiceCRAIG B.
Everything went well, nothing to improve at this time as this was my first time using this location.KATRINA J.
Customer did not leave a comment.Peter G.
Customer did not leave a comment.Morgan P.
Customer did not leave a comment.Taketiza S.
The additional equipment we requested wasn't on the truck (dolly). Please make sure all the equipment that was paid for is available.Adeola O.
Customer did not leave a comment.Tracey C.
Customer did not leave a comment.Willie R.
The owner goes out of his way to ensure a good customer experience.Jerrika H.
Customer did not leave a comment.NAKITA P.
Customer did not leave a comment.Regina H.
Second time in week and my rental was smooth and outstanding this location really take care of there customersAntwan W.
The truck was nice and well cleaned but the emergency break was not releasing for some reason I had to take my personal flash light and tuck under e brake so it would release and stop the aggravating noise but other than that I will be back this weekend for another rental to move other half of my house😎Antwan W.
Customer did not leave a comment.Najeeb S.
Customer did not leave a comment.Chaddrick B.
Customer service was awesome, they made me feel at home. Process was fast and easy. No complicationsceaira B.
The employee service exceeded my expectations.edwinj M.
Customer did not leave a comment.armel M.
Customer did not leave a comment.deborah W.
Customer did not leave a comment.Zavada M.
Make your prices a little cheaperdelano P.
Customer did not leave a comment.Una H.
I had a great experience today at the U-Haul on Farmers Road. I was greeted with the warm hello and all my questions were answered very professionally. I would definitely rent from here in the future and tell friends and family about my experience.naomi W.
Customer did not leave a comment.Craig C.
Customer did not leave a comment.Jamila V.
Great experience! Will use them again.Reginald R.
The host was attentive and friendly. Proactive in assisting with equipment handling and forthcoming with answers to questions posed. 2 thumbs up 👍 👍Antonio M.
Customer did not leave a comment.VERNICE S.
I don't think there is nothing you can do to improve for the next customer. This was a small family owned business. The mom and son were genuinely sincere. The customer service was excellent. I felt right at home. I rented the 26 ft truck. It was old and beat up but it got the job done. I got to my destination and back safely and comfortably.Taquela P.
The first place I went to they could not find the keys to the truck which turn into me spendingn6 hours of my time finding another location to get a turckNicholas M.
Customer did not leave a comment.Patricia B.
Have more supplies for movingEdward M.
The experience was awesome, I would recommend everyone to do Business with this place... Thank you so much !Charmaine A.
Customer did not leave a comment.Andrea D.
Nothing The experience was excellent it was off the chain when I need a another uhaul I sure will be coming heresabrena R.
Great customer service ,, no issues Our original location was out of trucks so this was our other option locationTamika B.
Customer did not leave a comment.Malcolm R.
Customer did not leave a comment.Renee L.
The vehicle has a lot of weathering (peeling paint, etc). The tire pressure light was on and the â€œservice tire pressure sensorâ€ message was displayed when I picked it up, but I was told â€œdon't worry, it always says that, you'll be fineâ€. Also, I was never informed my pickup location was changed, in fact never even got a confirmation text or email after I booked it online. That said the lady at the location was very kind and friendly.jOSH G.
Nothing, everything went wellTimmothy W.
The gentlemen was professional and polite.Torre B.
I was not aware of the phone check in procedure. I did take photos for my records to make sure nothing was additionally charged. The tire pressure sensor was triggered and was on the whole time. Luckily I have delt with that issue in my personal truck and knew how to handle it. I wish there was a in town flat rate move that didn't charge $.79 per mile. I would have used the truck more.Jason B.
Customer did not leave a comment.Pamela A.
He did a great jobDevan O.
Customer did not leave a comment.REYNALDO S.
Customer did not leave a comment.VINCENT B.
Customer did not leave a comment.Jaylon S.
Inventory was very limited. Met my needs, but others may have to look elsewhere to find the vehicle or trailer they need. (& fully train your employees before leaving them alone and in-charge! She was apologetic and charming, and it worked out but...)DEBORAH T.
Customer did not leave a comment.Lenox H.
Customer did not leave a comment.AVELIA G.
Customer did not leave a comment.Takara K.
Customer did not leave a comment.STEPHANIE C.
The Uhaul rep was professional helpful and knowledgeable. Great customer service!NICOLETTE W.
I turned my truck back at 3:55 pm and the place closed at 4. I was still charged an over hours fee and returned was registered at 4:15. No bueno. System is bad.Steven G.
i called several times on saturday during normal business hours, no response. when i arrived no one was at the location and i had to drop the car trailer off by myself after getting someone on the phone finally.THOMAS W.
Very professional experience, courteous personal. I will be using this location again. Thanks for great customer service.Anita M.
Customer did not leave a comment.CHANTEL L.
This man was supposed to have a 15 foot truck AND A TRAILER. He sent me to another location AFTER I had been sent to him. He promised me the location he was sending me to was the â€œheadquarters of U-Haulâ€. I arrived to the Uhaul location he directed me to. GUESS WHAT -NO trailer available. Horrible experience and irresponsible.TREVARIANAMICHEL M.
The pick up was great but my location was moved after I had reserved a truck three weeks prior to my needed date which was very inconvenient. I did appreciate the additional mileage that was added to the contract to make up for the inconvenience.CHRISTOPHER C.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.RODNEY P.
We drove to this location and there was NO drop box for the key for after hours drop off. We called uhaul and we're on hold for 45 minutes trying to get assistance on what to do. This is a very unsafe location.REBECCA K.
My reservation location changed the night before my appointment. And when I got to the location that uhaul sent me they didn't have a vehicle for me. I then had to drive 40 miles to the conyers location to get a truck.JORDAN H.
Truck was not cleaned. I assumed that they had cleaned it, then when I opened the back there were still items in the truck that needed to be removed. This truck is in terrible shape, it was not safe to drive, but it was the only one available.MARK W.
The location did not have a Dropbox to return the key, called the location several times to ask their hours so I could return the key and nobody ever answered.Elise C.
Customer did not leave a comment.JIMMIE C.