Comentarios del cliente para Kaz Automotive

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Kaz Automotive

Grado total:

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Matthew H. en

Grado:

You tripled booked our truck. We ended up with a van causing us to have to take multiple trips. The multiple trips was especially inconvenient when it was raining. I have had this to other friends as well but never thought the overbooking would happen to us. Will not be using uhual again you’ve lost a customer for life.

Bradley C. en

Grado:

El cliente no dejó un comentario.

Katie T. en

Grado:

El cliente no dejó un comentario.

Denise R. en

Grado:

El cliente no dejó un comentario.

Kenneth M. en

Grado:

Excellent and quick service. The equipment was ready to go when I arrived and drop-off was easy. There is no need to improve anything from my point of view. Thanks!

Felix A. en

Grado:

El cliente no dejó un comentario.

Rebecca W. en

Grado:

I was making a 4 hour move to Stafford, VA. With traffic and unloading the uhaul I told them I would have to drop it off after hours. I parked the uhaul with the rest of the trucks and put the keys along w my receipt from pick up location in the drop box. A couple days later I got a phone call asking when I would be dropping off my uhaul. I called back and the lady on the phone immediately started accusing me of stealing the uhaul. Ae ended up arguing for about 10 minutes on the phone. I had explained that I was new to the area and did not know the exact route or highway the location was off of. I told her the exact time and address I dropped it off and exactly where on the building the drop box for key was located. She continued to insist I stole the uhaul and that she would be pressing charges. She was easily the nastiest person I have ever had to deal with in customer service. I'm guessing she found the uhaul that I "stole" because she never called back. I would not recommend this location in a million years.

Darren D. en

Grado:

El cliente no dejó un comentario.

Brooke D. en

Grado:

Reservation was for a location a mile from my place, got a call I had to go to Stafford (extra miles I had to drive and pay for and gas I had to pay for and time I had to take out of a limited move time for the help I had). Reservation was supposed to include a dolly... nope.... (so I promised my help a dolly and it resulted in a lot of extra effort which is a bunch of crap it was over 90 degrees) What I got was a truck with the last persons contract in there so I have it and all there personal information in it, a low tire they already knew about but didn't say anything about it. When I went back in and asked for them to fill it they wouldn't and told me to go to a gas station. They wouldn't even hand me the damn hose to do it myself so they technically were not servicing the vehicle they said they weren't allowed... It's an auto body shop I know there is a damn air hose there. So- you rent out vehicles not ready to be rented. So I drove to a gas station and the pump only goes to 70 and the truck panel says 80...so... That's on you if there is damage or a leak. If it was a large leak and it went flat while I was using it what was I supposed to do? Thankfully I got it all done and wasn't on the side of the road. There were also moving blankets left in it I didn't rent or use but had to be responsible for. The guy at the desk was nice and apologetic for not helping me, I'd have preferred a properly maintain vehicle I didn't have to stress about but thanks for saying sorry atleast. You were the upside dude- rock on with your bad self. U-haul you did a fantastic job of making an already stressful situation worse... kudos to you

Shirley G. en

Grado:

El cliente no dejó un comentario.

Carloyn W. en

Grado:

El cliente no dejó un comentario.

Zachary H. en

Grado:

My whole experience was horrible. I made my reservation for 6:30pm with the 24 hour app. There was no communication between the U-Haul pickup site and U-Haul corporate. The pick up location was closed when I went to pick up the truck. There were trucks and a lock box but no code to open the lock box. When I called the "after hours" person who was local he explained that my reservation has been cancelled. He promised me an extra day with the truck and a $50 refund but for some reason there was no record of the conversation other than the $50 refund, which I got. My timetable was completely messed up for my move and I had to wait another day to get my truck. I had to work 12 hours straight to get my move done and when I called after 9pm the people that could extend my reservation we're not in the office. The customer service representative that I spoke with was not apologetic in the slightest and was like, "I don't know what you want me to do about it." I had to get up very early to get my truck back to the return place. I would sum up my complaints to say poor communication and customer service. The next time I use a truck rental service, it will be Budget or Penske. They may be more expensive but it's worth paying more to get what was actually promised.

Mark G. en

Grado:

El cliente no dejó un comentario.

Mike W. en

Grado:

Excellent service from beginning to end. Great experience. Thanks.

Patrick W. en

Grado:

I used the uhaul app to make the reservation online. That app doesn't work very well. It overbooked for the van i wanted. There wasn't a van at the location. Not, the locations fault. Fortunately, the local uhaul representative was onsite and with the locations' staff was able to get me a rental. I'd recommend calling uhaul directly and book directly through their customer service representative.

Robert F. en

Grado:

El cliente no dejó un comentario.

Alcides M. en

Grado:

El cliente no dejó un comentario.

Venicia W. en

Grado:

El cliente no dejó un comentario.

Rob R. en

Grado:

The U-Haul reservation portal isn't accurate which caused me some frustration. I reserved a 12' trailer and 6 furniture pads. Kaz Automotive is very convenient and close to my house. However, Kaz only has the trucks and trailers. They don't have the additional moving items. When reserving, I should have been automatically notified that I had to get the furniture pads from another location. I would have selected a different location and only made one trip to a U-Haul store, instead of two trips. This is second time in two weeks that I rented a 15' truck and a 12' trailer. Neither time were they swept out well. The renter always has to resweep them. So, that tells me when the staff finishes checking them in, they never do a close inspection of the storage areas. Finally, the Kaz staff was very helpful helping to get the tailer on my truck hitch. The new trailers with the hydraulic assisted brakes are very difficult to hitch and unhitch. They don't pivot up and down very well. It takes a very strong person to hitch them, even when they are empty.

Michael S. en

Grado:

I was given a 63 mile limit to get to my location which was over 74 miles away from U-Haul dealer to uhaul dealer. That is without even stopping at my house. then I was charged for the extra milage.

Jeremy F. en

Grado:

El cliente no dejó un comentario.

Randall A. en

Grado:

El cliente no dejó un comentario.

MICHAEL B. en

Grado:

El cliente no dejó un comentario.

William A M. en

Grado:

El cliente no dejó un comentario.

Mary M. en

Grado:

It’s not the location or the equipment that’s the issue it’s the company itself that is the issue. This is second time I’ve used U-Haul and once again I am disappointed in the process in actually getting the truck. I chose a location online and set my reservation. When the reservation for my truck was made the only thing sent to be me was as email confirmation of my reservation number. No location time or pick up location. I went to the location where I had set up to pick up my truck and once again the truck location had been moved to another location without any notification. This new location was more than 20 miles away from my original location I had chose online. I then waited on hold more thank 15-30 mins for a U-Haul customer repersentative to pick up so that I could find a closer location. Mind you had had to call twice because the first rep. Hung up on me. When I finally got a hold of another U-Haul rep. And explained what the previous rep. And I had discussed he was very confused and seemed like he really didn’t know what to do and keep asking me question that I had answered for him him more than 2 to 3 times. And even with that he still gave the wrong pick up time and told me my truck reservations where for 6 hours and when I got to my location to pick up the truck is was in faceted only 5 hours. I’ve worked with other moving truck company and it’s always simple. U-Haul y’all really need to get it together. This is now the second time y’all have wasted my time and made a complete confusing out of something that is as simple as just picking up a truck.

Lisanework G. en

Grado:

I couldn't get truck where the place I booked they told me to pick up the truck 20 mile away unfair service leads me more expense

Beth F. en

Grado:

Dropped off the truck. Had the drop off location approved prior to move to Kaz automotive. Dropped off the truck on Saturday. The lady said she would check it in with the next 15 minutes. She didn’t check the truck in until Monday and I was charged an extra day of use when I dropped it off a day early!!’

Robert W. en

Grado:

El cliente no dejó un comentario.

Randolph F. en

Grado:

Truck cab was littered with pet hairs and the back was littered with leaves and dust. I had to clean both areas because the counter person said they are just a go between. This site was a bad experience and I won’t go back unless I have no other options.

Arlene J. en

Grado:

El cliente no dejó un comentario.

Matt N. en

Grado:

El cliente no dejó un comentario.