Customer Reviews for Kaymart
(U-Haul Neighborhood Dealer)

141 reviews

1203 N Loop 336 E   Conroe, TX 77301

(936) 539-9201

Location Hours

  • Mon-Sat: 6 am - 11 pm
  • Sun: 7 am - 11 pm

Services at this Location:

Contact Us

(936) 539-9201

1203 N Loop 336 E
Conroe, TX 77301

Services at this Location:

Location Hours

  • Mon-Sat: 6 am - 11 pm
  • Sun: 7 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

BEAU W. 
Rating:
2.0

I wouldn't want to go there after dark

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Third time I've used this location. Top notch.

DREW A. 
Rating:
4.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

JIMMY C. 
Rating:
4.0

The issue wasn't with the equipment nor the facilities. The pricing was the issue. Uhaul charged me for an extra day when I was under the understanding that when I paid for a day it was the 24 hour period. Just goes to show that uhaul is the lowest budget rental company and you get what you pay for...uhaul has been this way since day 1...

Charles G. 
Rating:
5.0

All good

DOMINIC M. 
Rating:
4.0

I am used to having U-Haul reps check my rental out when I return it - they do not do that at this ;location. You have to go on-line, take pictures of the truck or whatever you rented and send them inn to some U-Haul office located who knows where. I did not care for this system and lack of personal service.

J B. 
Rating:
3.0

none

JESS J. 
Rating:
5.0

Nice customer service.

GEORGE R. 
Rating:
5.0

Very friendly and helpful.

BLAIZE A S. 
Rating:
3.0

Customer did not leave a comment.

OSCAR J. 
Rating:
1.0

Run down gas station rude worker told me I had to unload the uhaul equipment for him

ASHLEY C. 
Rating:
1.0

This was a horrible experience that I have ever encountered with U-Haul. This was due when returning the truck and got into a confrontation with the so-called owner who was definitely not professional whatsoever. Never going to that location ever again. This store needs to be reviewed by the U-Haul corporation.

Tonya G. 
Rating:
5.0

Customer did not leave a comment.

Katrina F. 
Rating:
3.0

Place looked like a closed down dump. Meth heads playing 8 liners inside, people sitting in the parking lot passed out in cars, etc.

Robert P. 
Rating:
1.0

they fuel tank was not full and they did not tell me how to return the truck with the app so i do not get charge the 20 dls

maria R. 
Rating:
5.0

10/10

Jonathan L. 
Rating:
2.0

Make sure when you schedule someone using the app, they are told where you are sending them to pick up the truck and trailer it is self serve and explain what that means. I'm 62 years old and did not get any help from Kay-Mart employee hooking up the trailer to the truck. I've called customer service and was told the area manager would call me in 2-3 days, so far nobody at U-Haul seems to care about customer service.

FREDRICK C. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Hale C. 
Rating:
5.0

Not a thing. Thanks for being so helpful.

DONALD C. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Nothing. Location was convenient and I loved that it was open late and open on Saturday and Sunday. The store owner whom helped me was friendly and helpful. Id definitely choose this location again!

Matthew S. 
Rating:
5.0

The gentleman that checked us in in the morning was awesome. The tow trailer was damaged but it did not affect our ability to use it.

ROBIN D. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
1.0

The uhaul wasn't returned by the previous customer, which means you shouldn't guarantee it. I had to wait an additional 20 minutes before I could get a truck from a different location. I was never given the $50 reservation guarantee and I had to pay more money because the only truck available was a 26', which is way bigger than what I originally reserved for.

ARSHYLLE V. 
Rating:
3.0

Customer did not leave a comment.

PAUL H. 
Rating:
1.0

Have the appropriate equipment and don't have your leasing people harrass you during a local moving experience. Also, quit lieing about your "$19.95" rate when it costed me almost $100 for 24 hours and 32 miles. Complete scam. I will go public with this as well, unless you refund my money. Matthew Hall. 832.989.0211

MATTHEW DOUGLAS H. 
Rating:
3.0

Be more knowledgeable on if your equipment will work for what the customer is needing to rent it for. I rented a auto transport and was told it would work for what I needed it for, but it didn't. Now I'm out almost 100.00 and it doesn't look like a refund is going to be happening.

Kim H. 
Rating:
3.0

Customer did not leave a comment.

STEVEN FRANCIS S. 
Rating:
1.0

Customer did not leave a comment.

CURTIS H. 
Rating:
2.0

I am not happy with the location I was sent to at all. The service was terrible. The car carrier strap was broken that you tried to rent me and was tied together. I took pictures and if that gets rented to someone and it brakes I will have a visual record. I have rented from u-haul in the past and had no problems. This was not a good experience at all. I should be reimbursed for at least one of my days. The passenger yellow light was in plugged I finally got that fixed. The electrical connector was laying in the mud. I had to clean it to use it. The later I had to get cotton qtips to stick inside because the left turn signal was failing. I will never rent from that location ever again. I have to transport a vehicle at least once a month. I will not be using the Kay Mart location ever. You can contact me if you want copies of the pictures. But I am probably going to add them to a google review so it will be documented if someone gets hurt or killed by the rental of broken equipment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
2.0

Bring boots, area is muddy. The trailer was extremely old, it was swept out, but looked like it was about to fall apart. It had nothing to do with being maintained, it just was extremely old. I was afraid it would fall apart on the road. I drove slow in the far right lane. Worker at the store could not come out of the store & look at an issue we had with the trailer.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

JAIME G. 
Rating:
4.0

The gentleman a the counter was SUPER helpful. I was nervous about renting/driving a Uhaul for the first time, and he made it a very smooth, positive experience.

KELSEY G. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Associate was very friendly and helpful.h

Michael M. 
Rating:
3.0

Customer did not leave a comment.

David J. 
Rating:
4.0

Have a spare tire on board.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

ABRIAN B. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

CODY JAMES K. 
Rating:
3.0

Customer did not leave a comment.

stephen A. 
Rating:
4.0

Customer did not leave a comment.

Davon H. 
Rating:
2.0

Customer did not leave a comment.

Delaney E. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
2.0

I had no where to park the truck

Melissa T. 
Rating:
3.0

The gentleman who help me was very nice. The only complaint I have is your mileage fee. It's way to high. We are in Texas,, everything is a distance. Also, consider senior discount.

MARY E. 
Rating:
4.0

Customer did not leave a comment.

Crystal C. 
Rating:
1.0

Made reservation weeks ahead then got call saying trailer not available. Sent me across town to this run down place where they gave me an old piece of junk that towed crooked and was embarrassing to use. Will not use this place again. What is the point of making a reservation at a location if you don't honor it?

Everett P. 
Rating:
1.0

We were charged 1.96 for going 4 miles over but the truck had a full tank of gas. We only had to put half a tank of gas as that was what was in it when we picked it up. We should have received a refund for half a tank of gas instead of having to pay for an extra 4 miles.

William F. 
Rating:
4.0

Customer did not leave a comment.

chris J. 
Rating:
1.0

Trailer in horrible shape. Embarrassing to pull. Rental agent didn't speak good English. Incorrectly told me I had to drop somewhere else. Had to waste my time calling uhaul support only to confirm I needed to bring back to where I picked it up.

Mark B. 
Rating:
1.0

Did not know how to hook up the chains. I went down the road to another dealer and they properly fixed this. Took longer than usual to get the trailer checked out. Not place I would go back to. Was not my first choice. UHaul changed the location on the rental.

Donnie J. 
Rating:
1.0

The lights on the trailer were not working and the person renting it to me said the we're and the sun was just in my eyes. Was dangerous for him to let me leave the lot without them working. Had to end up fixing myself. Unprofessional

Corinna S. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

The employee asked that I take provide photos of the fuel and mileage, and just leave the keys. Unprofessional. And the store smelled of alcohol.

Cody D. 
Rating:
4.0

Make your on line app easy-to-use very difficult to use

Krista A. 
Rating:
1.0

Customer did not leave a comment.

Eleatha L. 
Rating:
5.0

Customer did not leave a comment.

Teri A. 
Rating:
1.0

Poor help getting set up with Uhaul and had to call Uhaul and do my paper work over the phone. I had done pre check in on line but the location didn't seem to know how to finish the check in. Then there was no one to hook my trailer up so I had to do it myself. I am 72 years old and would have thought they could have hooked it for me . I will nwber use this location again.

Marvin B. 
Rating:
1.0

Fire the staff and change your virus protical

GREG F. 
Rating:
2.0

After the equipment was returned early, I decline to refund me for returning the equipment early.

ROLLIE D. 
Rating:
5.0

U-Haul saved the day when we had an emergency requiring a 26 ft truck at night, they were so helpful and I will always be a uhaul fan at this location Only in this area. The one closest to me was quite the opposite.

Kerry G. 
Rating:
4.0

Customer did not leave a comment.

peggy M. 
Rating:
4.0

Customer did not leave a comment.

Karen C. 
Rating:
3.0

I haven't received my refund it's been 5 days who do I contact to be reimbursed.

Ariel J. 
Rating:
5.0

He apologized for the other locations mistakes.

Jonnette B. 
Rating:
1.0

Remove this location from your rental pickup and drop off. It's literally a ghetto gaming/gambling room/gas station. The guy didn't want to leave the cash register to confirm my rental vehicles mileage because he was afraid of being robbed by his gambling customers. Was held up for over an hour by this joke of a uhaul location.

Gage G. 
Rating:
5.0

Perfect

Dale L. 
Rating:
3.0

Customer did not leave a comment.

Alicia P. 
Rating:
3.0

This was not the location I had picked and the rental pick up location had changed to this location without my knowledge. It did not appears to be in the best part of town and there were bars on the windows of the convenience store. Luckily I dropped it off in the morning as I would not have wanted to be there in the middle of the night. Person helping me was friendly and the procedure was quick and no snags.

Shao C. 
Rating:
5.0

I rated the Equipment clean/maintained question negatively negatively because the lug nuts were severely corroded to point where a flat would be impossible to change on road. This condition would have resulted in my having to unload the cargo and reload on side of road if a flat occurred. Other than that, trailer was clean.

Tad L. 
Rating:
4.0

Customer did not leave a comment.

Randall A. 
Rating:
5.0

Customer did not leave a comment.

Phat H. 
Rating:
5.0

The staff member was very professional and made the set up/delivery process extremely smooth. He went above and beyond for us and it was very appreciated!

megan P. 
Rating:
5.0

Customer did not leave a comment.

Taylor P. 
Rating:
2.0

I use uhaul a lot and first they charged my accout..so almost $70 is being held til who knows when(usually this doesnt happen)..THEN they turned around and charged another card THANK GOD I HAD THE MONEY TO COVER 2 PURCHASES..AND WHETHER I GET THE MONEYBACK OR NOT..I AM CURRENTLY OUT ALMOST $150.00 AND MY INITIAL EXPERIENCE THIS MORNING I WONT SEE THAT MONEY for a couple days ..so over $200.00 LATER..NO I AM NOT HAPPY

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Kathy V. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
2.0

Cashier of a gas station had to make us wait until he finished checking out customers ( multiple times) before he even offerd to help us

Chase B. 
Rating:
5.0

Customer did not leave a comment.

sandra M. 
Rating:
4.0

Friendly guy

eduardo S. 
Rating:
3.0

Customer did not leave a comment.

Jarreau R. 
Rating:
3.0

Your truck broke down in my front yard as soon as I got it here. You delayed me moving by 5 hours which is going to cause me to have to pay for an entire another day.

Tina G. 
Rating:
3.0

This was just a gas station, that was not well maintained. The staff was extremely friendly.

DAVID WILLIAM K. 
Rating:
4.0

Trailer was very old and used. My online checkin did not register and we had to go through the entire checkin again (photo of DL). Overall trailer did fine. Tires were fine. I prefer the main I45 office better than this small gas station office. Couldn't believe that 4x8 trailer was not available at any other location.

John P. 
Rating:
1.0

Trailer was damaged but not documented. I took a picture of the damage with the rep in the picture. The location later denied the damage. Had it not been for the picture, I would have been held responsible for the damage.

Larry B. 
Rating:
4.0

Customer did not leave a comment.

EUGENE C. 
Rating:
1.0

This location the guy has no knowledge of what he's doing at all. He had all my information all jacked up. I'm a highly dissatisfied customer.

Courtney R. 
Rating:
1.0

I'll never rent from uhaul again $1300 just for me to hook up the trailer because the worker didn't have a clue on how . And I did the inspection on the uhaul . I did everything .then I was change my pick up location minutes before pick up and my drop off location was changed 2 different times . Worst service I've ever had feel like I wasted 1300$

Tyler O. 
Rating:
5.0

Customer did not leave a comment.

Mike O. 
Rating:
4.0

A appliance dolly was listed for reserve on line, but when I arrived a appliance Dolly wasn't available. So, if there could be a better verifying system in regards to that.

Tarasha R. 
Rating:
3.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Very friendly and helpful

Roelof V. 
Rating:
5.0

Customer did not leave a comment.

randy C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top