Customer Reviews for Katy Road Armor Self Storage
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

Keep doing a great job

Clasificación:

3.0

Friendly people!!

Clasificación:

3.0

Truck did not look like the “walk through” pictures at all. Very dirty. I only saw one guy working there...not enough to maintain the trucks and run the office.

Clasificación:

5.0

Mr. William Fenty is professional and had truck and equipment ready to go as scheduled. Having the truck's interior very clean and sanitized was a big plus for me and my family! This experience was a good one thanks to Mr. William!

Clasificación:

5.0

Phenomenal service

Clasificación:

3.0

I was charged for fuel even though I took the truck back with the same amount as I got it...I have pictures of the fuel gauge in and out!!!

Clasificación:

5.0

I've rented a uHaul from this location 4 times in the past couple of months. Always great service with friendly staff. I will keep coming back and also recommend this location because of that.

Clasificación:

5.0

The staff was very friendly and personable.

Clasificación:

3.0

I picked up the truck after hours which was planned. It was obvious that the truck had not been cleaned or sanitized due to spillage around the cup holders and on the floor of the vehicle. The windshield was dirty and covered with many bugs from it last trip but the cargo compartment was clean. Since I needed the truck I took it on home and wiped it down myself with Clorox wipes. Since I also dropped off the truck after hours I never had an opportunity to speak to the folks at the Katy Rd Self Storage. I usually get my Uhaul truck from the Uhaul store on Keller Pkwy and I have never had issues with them.

Clasificación:

5.0

Great service!

Clasificación:

5.0

I didn't catch his name, yet the gentleman that worked with me to get my uhaul was very nice and courteous. He was also very helpful.

Clasificación:

1.0

Getting called stating we didn't complete our drop off when placed the keys exactly where stated. Rude phone call to question us where we left them. Had a great experience up until the phone call this morning. Will not use again.

Clasificación:

5.0

None needed service was excellent, efficient and friendly

Clasificación:

5.0

My on-line order was duplicated but the office was still open and he took care of it immediately and I was on my way. Great customer service at both ends of the rental.

Clasificación:

5.0

Very nice, patient and helpful. I would highly recommend this location.

Clasificación:

5.0

The employee on duty was very engaging and personable, making my overall experience an excellent one.

Clasificación:

4.0

Automatic check-in not as simple as I expected...contacting secondary person or having lease document or Passport (most people don't carry those things). Why is all the info you gather including pictures of person and drivers license not good enough??

Clasificación:

5.0

We did not receive the Dolly that we ordered so it was extremely difficult moving! The inside was full of dog hair and a used dirty rubber glove.

Clasificación:

3.0

I clearly explained the guy on what I was planning to move and a 15 feet long truck would have been more than sufficient but the guy made me take a 20 foot truck for higher price despite there being a bunch of 15 footers he could have rented to me his response was everything was reserved or roof less than 3 hours for my move when I dropped off the truck I still saw at least three 15 foot trucks still sitting

Clasificación:

5.0

I think the Ap is slow and redundant once you setup an account then go to pickup the truck it asks you for almost the identical information again which wastes time

Clasificación:

5.0

Peyton was amazing. This location was not our intended location, but when they told us they didn't have room they sent us over to Katy Rd. That was only a couple miles so no big deal. But, it was Sunday and Katy Rd. wasn't even open yet. Luckily Peyton saw us drive up and came by to greet us and make sure our experience was amazing. Can't say enough good things about Peyton!!!

Clasificación:

5.0

Deliver vehicles LOL !

Clasificación:

5.0

Everything was perfect ,nothing to improve

Clasificación:

5.0

Quick and friendly checkout. Just what I needed with my time crunch.

Clasificación:

5.0

William was extremely nice to work with. I have difficulty arranging for the 24/7 service with my phone, and he had no problem taking it the steps to get me checked out. Checking in after closing was perfect and receiving the completed bill early the following day was exceptional. Great service all around -- I will use U-Haul (and this location) again.

Clasificación:

5.0

Have coffee and doughnuts , ?? just kidding do not change anything, it is PERFECT the way it is, Great customer service, professional and polite. Thks

Clasificación:

5.0

I also rent space there. The manager is always very courteous and helpful.

Clasificación:

5.0

Great experience.

Clasificación:

5.0

Preston was absolutely wonderful to work with. Very personable and helpful. Excellent customer service.

Clasificación:

3.0

For the 24/7 mobile approval it took me 30 minutes waiting after I already was confirmed to pick up a truck. I had people waiting on me and they sat for that 30 minutes. Finally the agent on duty had to override and get me on my way. Unacceptable

Clasificación:

5.0

Good place to get a rental truck.

Clasificación:

1.0

Worst moving day in the history of furniture, moving trucks, and residences. What a colossal cluster fuck. Couldn't get into the truck at the assigned location. The location I got in the truck didn't have 4 wheel furniture dollies, had to spend 45 minutes and 3 phone calls to Traffic and customer service, had to go to Home Depot and buy 2 furniture dollies since you scumfucks didn't have them. Had to call again today to get the $50 Reservation guarantee discount applied to my invoice. And when I went to the 2nd location no one told me they didn't have furniture dollies. So any savings was lost by the extra time and money I spent to go buy furniture dollies. I had a 2pm reservation, it was 4:30pm before I had a truck, and it was 7pm by the time I had furniture dollies and able to start moving. Do you understand why I'm still pissed off and y'all need to do more to make this situation right. Otherwise just go back to fucking people over in the pits of hell .

Clasificación:

5.0

Everything was perfect, specially the clerk, who took the time to answer my questions.

Clasificación:

4.0

Maybe have more than one person working the front counter.

Clasificación:

4.0

Staff was very professional and friendly!

Clasificación:

4.0

Online check in process was a total mess. The guy in the office helped out after I was waiting online for about 20 mins. That is not convenient for an app that boosts ease of use.

Clasificación:

5.0

Friendly and professional staff. Easy and fast process.

Clasificación:

5.0

Even though the rental was a one way trip, it would be better if they could provide a credit for unused packing blankets. I was not informed at pick up location that the blankets were rented versus that I thought I purchased them.

Clasificación:

5.0

Very friendly guy did the check in process

Clasificación:

4.0

Key container was not locked despite receiving a code

Clasificación:

5.0

Preston provided an excellent service! Thank you for making my truck rental part of my move smooth and easy.

Clasificación:

5.0

Awesome service as always with Preston at this Keller location.

Clasificación:

5.0

The truck was not perfectly clean, but that was okay. I made a note of it, and that was fine. Truck ran perfectly. Was the perfect solution to my needs. My experience with the Katy Road U-Haul facility was very smooth from start to finish. Would highly recommend to friends and family.

Clasificación:

5.0

Very customer oriented service. Can't improve on perfection. Thank you very much!!

Clasificación:

5.0

the person that took my request, set me up with the wrong kind of truck, couldn't use it, i need another kind to do what i need, my last time using uhaul a waist of my funds just to pick up and drive to garland

Clasificación:

5.0

The initial pick up process was terrible. Our reservation was switched from a local to a one way move erroneously after a call for an inquiry. After attempting to call support, I was on hold for 25 minutes and ended up hanging up and pestering the employee of the armor storage Preston who was awesome and was able to solve our issue within minutes. The customer service we had besides Preston's was absolutely terrible. We tried to use the online assistance, but received no help at all and waited over 10 minutes for even a first chat response. I would definitely recommend armor storage and Preston to anybody, but I would never recommend the 24 hour pickup option due to the hassle and waste of time it caused in crunch time during my move. I am extremely dissapointed with my UHaul customer service, with the exception of Preston, who was the only reason we even got our truck and is a true champion of customer service.

Clasificación:

5.0

Nothing this was my 2nd time to use them

Clasificación:

5.0

Was very easy. Truck was clean. Nice guys at pickup and dropoff.

Clasificación:

5.0

Awesome customer service. Will definitely rent there my next u-haul