No one was on site when we arrived and there was not an emergency number to reach anyone. I had to just unhook and leave the trailer and hope it'd be ok.
Kelly N
Customer Reviews for Karren & Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Return dealer “hounded” me with repeated tele calls wanting the return - she had a pending request for trailer. I told pickup dealer I would return it late, on a specific date - Uhaul s/w didnt register that. When return dealer called (the first tome) I told her I wouldnt return it until a certain date. Then she called me back on the “5 day” return date wanting to know when 8 would return trailer - I reminded her she had already called on an earlier date and I had told her I would be returning it late (and had given her the date). Overall, the Uhaul electronic records sucked, and the IF with the Uhaul dealers on both ends was not the best. But the trailer functioned fine - got the load from SD to TX in good shape. But I am always nervous hauling a heavily loaded trailer 1300 mi without a spare. Uhaul does have nor offer a spare. So beware!
David GExcellent customer service!
James CGreat customer service
Louis KNothing new. Very friendly and helpful.
Roger FNeed Wi-Fi for check in
MICHAEL SI showed up 30 mins before the time the store opened and the lady didn’t hesitate to start helping me with my rental, as she arrived early as well. She was very accommodating. Excellent transaction.
Tim JVery friendly! Easy transaction, great customer service!!
Rob CGreat drop off experience! 5 star customer service. Very friendly and helpful owner/operator.
John FThe truck rented had a low tire. The trucks’ alignment was poor.
Jason KThe service at this location was excellent The lady there was very helpful and courteous.
IRA CI returned the equipment on Saturday at about 6pm while the office was closed and was charged through Sunday at noon.
Shelly HWhile the lady has a small lot, we had no trouble parking the trailer. She was professional and punctual on returning the trailer into the data base.
Agnes FEverything worked very well - even changed the contact number with no problem. The lady at pick-up site was very helpful.
betty bInternet was horrible. Lady did not seem to know what she was doing. Took almost an hour to rent a small trailer. Contract was supposed to be in my name.. ended up being in my sons. She was really nice just extremely slow and seemed confused most of the time
DAMIAN VThis location was 40 minutes out of the way as a drop off location when i had a u-haul location next door to my hotel. District management was not flexible to my request.
Terrence BI did not have all the equipment in the truck for my rental. My dolly and blankets were left off. I have since been credited for the charges, but it did make moving harder.
Evan VWhy is 2000 model Ford sport utility not reliable to tow a small trailer. Have heavy duty hitch and haul camper yet cant rent a trailer? What's up with that bullshit. Why I could not rent from longview store. I had to lie and say was a 1/2 ton f150 to rent trailer. 3 times now have rented and had to lie. Fix it. Dont continue with discrimination
ROGER MKaren...the store keeper is uneducated on how to process a deposit refund.
MAUREEN KNeed a little more room for picking up and dropping off equipment.
Alfred TMy husband has a commercial license and drives different trucks. He complimented how smooth riding and easy handling this truck drove.
james wWobderful experience everything i needed and great customer service. The internet link is slow so please do enjoy looking around the establishment and purchase some hidden ??! My wife found something great for a great deal. Michael G.
Michael GThe bitch that runs the place has a shithole attitude. she is no help and said that we deserved to get the Corona virus.
brandon sMary Ann the store owner was absolutely amazing we can't Thank her enough for taking such Great care of us. Uhaul your 24/7 after hours business needs work we sat on hold 3 different times for over 20 minutes for help when your system wouldn't work. Never did get through to you support team. Thank you again Ms. Mary Ann!
Chris MShe was delightful and helpful.
Omega IJust keep doing what your doing! Friendly service and well mantained u hauls!!
rose hThe best! MaryAnn was so polite and helpful. Will do business again for sure.
Brian BWe returned after hours. I will not do that again. No phone reception or internet, so I couldn’t do self return. I called uhaul to let them know and ask questions. Long wait on the phone. We were charged an extra day. I had to call UHaul again. Thankfully they said they would remove the charge.
TINA PThe trailer had a non functioning light.
Brandon WDidnt have the dolly I requested pretty sure I still got charged for it
Garrett TlKaren and co. did an outstanding job despite problems with Uhaul site. The main problem I have is with Uhaul itself. Local Gilmer,Tx. dealer was going to pick trailer up and bring it to Gilmer. This would have saved me time and travel. However, Uhaul told him not to worry with it, let the customer go get it. That was not cool. When the dealer tries to go the extra mile for the customer, the co. should support him and recognize his effort.
lynn wWe arrived to pick up the Truck. We met a very helpful and friendly lady, Ann! It didn't take long and we were off. The truck drove great. The drop off was easy. Best experience over the years of using Uhaul.
Elizabeth HThe 24/7 pick did not work properly. Then I was on hold for 30 minutes trying to get the code to get the keys. I started my move with a 2 hour delay.
Eric HI have felt with alot of moving truck companies..and I must say this experience was one of the best..the lady at your Diana Texas location does a exceptional Job..she's friendly and a joy to work with and talk to.
linda sI need someone to call me to give me a refund on $140 that was charged to my card for insurance. I would have NEVER agreed to pay that. I only drove the truck let that a total of 6 mile. I used the truck for storage on my yard while my home had new carpet installed. All this was explained to the lady I rented the truck from. I have no idea how I got charged $140 for insurance. That is half as much as the truck rental. My number again is 850-896-2736
brad aThe person at this location chastised my self and my spouse because the truck would have been late....on the 9th. But afyer i reviewed my contract it was due on the 10th. And I was very upset at the attitude and lack of customer service the lady had. I will definitely inform my co-workers and friends and family not stay away from the Diana location.
Michael GLady was beyond rude and it took her an hour to complete paperwork because she had to keep doing it over and over and over because she did not know what she was doing.
Ramona SWe really like working with the owner--she is very friendly and conscientious.
amanda lShe's a wonderful lady. Loved the experience
Tiffany Pjacks
james hA+
JERRY BAppreciated the ability to return the item via my cell phone since the location was not open when I arrived.
Darrell SNothing I was very pleased with my rental
PAUL LNa
Dennis C