Customer Reviews for Karr Docc
(U-Haul Neighborhood Dealer)

105 reviews

7 FM 289   Comfort, TX 78013

(830) 995-2563

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–2 pm
  • Sun: 10 am–1 pm

Services at this Location:

Contact Us

(830) 995-2563

7 FM 289
Comfort, TX 78013

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–2 pm
  • Sun: 10 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast and easy service will be using again

Brandon Atwood 
Rating:
5.0

Customer did not leave a comment.

Jeff StClair 
Rating:
4.0

Excellent customer service

Jesse Boettcher 
Rating:
5.0

It was so easy to do the return of the trailer. Thank you

Rodolfo Juarez 
Rating:
5.0

Customer did not leave a comment.

pedro sanmiguel 
Rating:
5.0

Customer did not leave a comment.

George Baber 
Rating:
5.0

My original drop off location was in Centerpoint, Tx. I got there at 2:15 pm and they were closed. Their hours are 10a to 2pm. Crazy for during the week business. The website says they have after hours drop off but they DO NOT. We got there and the fence and gate around the business was locked, so we go to the next U-Haul return location 15 miles away in Comfort Tx. Debbie at Karr Docc was able to check our U-Haul in for us. She was very helpful and efficient.

Mark Hafner 
Rating:
5.0

Customer did not leave a comment.

Nicholas Jones 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS JONES 
Rating:
5.0

Customer did not leave a comment.

jose leon 
Rating:
5.0

I'll be back.

Michael Shalit 
Rating:
5.0

Wonderful people I dealt with. Highly recommend

Bobby Dent 
Rating:
4.0

Customer did not leave a comment.

Brian Wheeler 
Rating:
5.0

Great people too rent from friendly atmosphere!

ethan barnes 
Rating:
5.0

Very nice and accommodating

Sarah Davis 
Rating:
5.0

Customer did not leave a comment.

William Kimrey 
Rating:
5.0

Excellent customer service throughout the transaction from beginning to end. Thank you for making it easy!

Todd Pilgreen 
Rating:
5.0

Customer did not leave a comment.

Linda Dovydaitis 
Rating:
5.0

Hey, the representatives of U-Haul at this location were absolutely wonderful. Went out of their way to meet my every need.!!!

PATRICIA LOUISE SWEET 
Rating:
5.0

Beautiful people. Very helpful. Would do business with them again.

Carol Nix 
Rating:
5.0

The couple there was so friendly and helpful. They are good people!

randall oates 
Rating:
5.0

Awesome service

lester beaver 
Rating:
5.0

Star player's

JENNIFER NIMMRICHTER 
Rating:
4.0

Customer did not leave a comment.

Kent Foster 
Rating:
5.0

Super friendly staff.

John Barclay 
Rating:
2.0

Customer did not leave a comment.

Mark Welch 
Rating:
4.0

Customer did not leave a comment.

Susan Edge 
Rating:
3.0

I wish the drop box was more visible or at least a sign. I didn't speak with anyone when doing it off

Vera Tedder 
Rating:
4.0

Customer did not leave a comment.

Thomas Fait 
Rating:
5.0

Don’t judge a book by its cove. Yes, this place looks like a junkyard. There are tons of broken equipment and vehicles everywhere, and many chickens running around. But the woman who helped me was super nice and extremely helpful. There were a few people in line (some upset) and she could have easily been frustrated, but she smiled and kept going. Will definitely go back for a Uhaul if the need arises.

Richard Rosales 
Rating:
2.0

She told me their internet was down so she couldn’t check me in and told me to leave trailer beside the road.

Kent Crawford 
Rating:
3.0

Customer did not leave a comment.

James Haslam 
Rating:
3.0

Better location

Michael Mancino 
Rating:
4.0

Customer did not leave a comment.

Michael Gillespie 
Rating:
5.0

Customer did not leave a comment.

Kenith Hewett 
Rating:
5.0

Customer did not leave a comment.

Paula Arizola 
Rating:
5.0

Very nice lady.

Christian Aguirre 
Rating:
5.0

Very nice, accomadating!

MICHAEL FIEDLER 
Rating:
4.0

Customer did not leave a comment.

DEBBY MASSEY 
Rating:
5.0

Customer did not leave a comment.

Jerome Majek 
Rating:
3.0

Customer did not leave a comment.

SUE Rubio 
Rating:
5.0

Customer did not leave a comment.

cynthia Free 
Rating:
1.0

Customer did not leave a comment.

Terry Tesch 
Rating:
1.0

Looked like dropping off at a junk yard - no help even though we arrived during their posted business hours - will not use again

Terry Tesch 
Rating:
3.0

Customer did not leave a comment.

Patrick Kennedy 
Rating:
5.0

Debbie was great to deal with and made everything go smoothly, even when our hired load & unloading help never showed up and through the Great Freeze of 2022 requiring us to need extra days. Would definitely recommend to everyone.

Terre Reed 
Rating:
1.0

Drop off location was several run down buildings and no personnel on site. Location looked like a scene from junk yard!

Chris Manshack 
Rating:
5.0

Customer did not leave a comment.

Nicole Hendrickson 
Rating:
1.0

The office smells like cat piss and litter box. Also, no lighting (very dark) and smells like smokers den. Front porch and yard looks like a trash heap...very unprofessional and surprised that UHaul allows their contractors to have such pitiful conditions for customers to have to enter and transact business.

Cynthia Fregy 
Rating:
2.0

The truck was clean but the process of getting the truck and my experience with the truck sucked. My truck was in an old flea market lot without good phone service so the share truck stuff didn’t work. I had to go 3 miles to the other flea market to get helped not a good experience

Roberta Ritter 
Rating:
3.0

Customer did not leave a comment.

Carey Raley 
Rating:
3.0

Customer did not leave a comment.

Kevin Smith 
Rating:
5.0

Customer did not leave a comment.

John Singleton 
Rating:
5.0

Interesting facility. I spoke with the lady before we dropped the truck. A nice lady. She was not surprised at the cleanliness of the truck when I picked it up. Although I cleaned the truck, she said she'd clean it after we left. I received my turn in receipt, and did not have any extra charge(s) added. Will recommend.

DON RAINS 
Rating:
5.0

Debby was very friendly and helpful. Thank you!

fred waterman 
Rating:
5.0

Very friendly and helpful. Will definitely recommend and use again.

ROBERT HALL 
Rating:
5.0

Karr was very helpful and got me on my way.

Gordon Garrett 
Rating:
5.0

Customer did not leave a comment.

Gordon Hodges 
Rating:
5.0

Customer did not leave a comment.

David Belz 
Rating:
5.0

Customer did not leave a comment.

George Salinas 
Rating:
4.0

I was surprised that Texas didn’t open on Sunday. Eeekk have to waiting till Monday..

Susan Haney 
Rating:
4.0

Customer did not leave a comment.

William Beene 
Rating:
1.0

This place was a junk yard. I turned the rental in and you charged me for damages and cleaning fee which were not accurate. Please refund those fees.

Guy Vick 
Rating:
3.0

Not good

JOHN RALEY 
Rating:
4.0

Customer did not leave a comment.

Matthew Garcia 
Rating:
5.0

Customer did not leave a comment.

Jesse Rodriguez 
Rating:
1.0

They were heavy smokers so the office was nasty. Yard was junky

Kelly Little 
Rating:
4.0

Customer did not leave a comment.

Dennis Overall 
Rating:
5.0

Debbie and Verne are always nice and helpful. I have rented from them numerous times and will continue to whenever needed. I actually think their dog, Wally is the real office manager. He does a great job!

Miles Kendrick 
Rating:
3.0

I prefer a larger dealer. Office was small. Assume private individuals run the operation. Had a little dog in the office which pooped on the floor and I stepped in it. I like dogs but don't believe they belong in an office.

jerry gray 
Rating:
4.0

Customer did not leave a comment.

Richard Robinson 
Rating:
5.0

Customer did not leave a comment.

Jesus Liendo 
Rating:
3.0

This is at someone's house. Clutered. Could not find night drop as it was on the side of a small shed? Guy came out of HOUSE and was pleasant and helpful.

TYLER GOGGANS 
Rating:
3.0

Customer did not leave a comment.

JEFFREY ACKERMAN 
Rating:
5.0

Location is VERY cramped but folks were super nice and allowed us to drop trailer outside their tiny location so they could squeeze it in.

JOSEPH SENECAL 
Rating:
5.0

Leave name and phone number of drop off location not just the address.

Thomas A Sims 
Rating:
5.0

Customer did not leave a comment.

Jeffery Caddell 
Rating:
3.0

I was satisfied

RICHARD LEMON 
Rating:
5.0

Can't think of any way to improve

NORMAN TOOMAN 
Rating:
5.0

Customer did not leave a comment.

FRED DOMINGO 
Rating:
5.0

Your app, 1-800 support, and chat staff were use less. No one could assist in trouble shooting my concern. Had to drive to another location with a live person to secure my rental. Spent 4 hours of my day to resolve issue. Your social media rep April Ray was quick to respond to my initial survey with a worthless "I'm sorry" email. Had she bothered to call maybe she could of helped me. 60 minute wait times to speak to a rep. Young lady at the Comfort location was very helpful. The only reason I rated 5 stars above is because of Comfort location. Your other services are 1 star at best.

RAMIRO TORRES 
Rating:
5.0

Customer did not leave a comment.

ronnie lawing 
Rating:
3.0

I had to go out of my way to get back to the right side of the highway to return home. Essentially added about 20 minutes to get back to the north bound side of the freeway.

Tim Brayton 
Rating:
2.0

Customer did not leave a comment.

GREGORY ENOCHS 
Rating:
5.0

Customer did not leave a comment.

Debra Bohanan 
Rating:
5.0

Customer did not leave a comment.

MANUEL CONDE 
Rating:
1.0

Customer did not leave a comment.

Melinda Wilkinson 
Rating:
1.0

Customer did not leave a comment.

BRIANNA RODRIGUEZ 
Rating:
3.0

Customer did not leave a comment.

SHANNON PETERSON 
Rating:
5.0

I am disabled, the woman. Helped me get into the truck. She was very helpful.

Roberto Mata 
Rating:
5.0

Customer did not leave a comment.

BOB MILTENBERGER 
Rating:
5.0

Every aspect of my experience was great. Can't think how you could do anything better than it was. Thank you

DAVID ARMON GUTHRIE 
Rating:
3.0

Customer did not leave a comment.

KYLE PEARSON 
Rating:
5.0

Customer did not leave a comment.

TERRALL FRANKLIN 
Rating:
5.0

Customer did not leave a comment.

BOBBY CALLAHAN 
Rating:
5.0

Customer did not leave a comment.

WENDY GOBERNATZ 
Rating:
4.0

Customer did not leave a comment.

SCOTT ARTHUR COOPER 
Rating:
5.0

Customer did not leave a comment.

ronnie lawing 
Rating:
5.0

I went to the location several times about renting a truck, they were friendly and answered any questions I had about the one way rental. I would recommend this location for anyone wanting to rest a U Haul trailer or truck. 👍👍👍👍👍 Five Thumbs Up.

roland collier 
Rating:
5.0

Customer did not leave a comment.

RICHARDWALTER COLE 
No reviews have been submitted for this location.

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