Great customer service
JOSLYNN O
Customer Reviews for Kaneohe Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There’s nothing to say to improve besides have maybe more trucks lol or at least one more in the 15’ -ers. Which is not cheap so I understand. Customer service is on point and very polite and knowledgeable. Very affordable and convenient! Mahalo.
SHARMA BClean and tidy vehicle. Wonderful staff! The lady on the desk was so helpful. Thank you
CHARLOTTE BNot much to improve upon, I loved dealing with an actual person instead of the app as in other locations. It was very efficient and easy.
THOMAS SAwesome first time experience!
TRACY YThank you so much for being so close to where I live it helps
DENISE MEasy to reserve, very pleasant ladies over there.
Robert OClean truck, well maintained, ready when we arrived. Staff super helpful and courteous
Diane RRented a U Haul from the town location, really appreciated the Kaneohe store's customer service more. Maybe to improve have more vehicles available to rent.
Steven IIts was perfect, Thank You uhaul for a perfected moving service...
Michael MLisa and Alana are very friendly and very welcoming. They make sure that they give you all the information you need. I would recommend this place anytime.
SHANNON SWonderful staff, good value and well maintained equipment. Thank you!
STACEY NService was quick and efficient.
JACINTHO AWorker was very nice and kind
KARLA CAmazing team. They truly went above and beyond to assist. Very professional. Mahalo.
PEARL KHave small trucks or little vans available.
RAYMOND LAwesome service I would definitely rent a uhaul through Kaneohe self storage again and recommend family and friends.
JORDAN HThe equipment was clean, service was quick, and the employee was friendly and helpful.
CORRIE HEverything went well
KATHLEEN BFast friendly and Covid-safe!!!
Nicole HGreat service at the window and on the phone. Great 10" box van. Extra add-on mirros on each side that point downward and with slight fish is a VERY nice feature! So helpful for novice drivers!
MARK JHave trailers at this location vice just trucks for rent.
JOSEPH NThe Staff here are very friendly, professional, informative and courteous! Much mahalos for their patience, help and blessed smiles!
TAMMY HExcellent customer service! Highly recommended
DAVID BKeep it the same. Super friendly super clean! Thank you Marlene for the wonderful experience!
RYAN HAwesome last minute rental. Very accommodating. Friendly and clean.
LUCINDA GEverything went well. Customer service was top notch. Would recommend to my family and friends.
IONE MFriendly and efficient staff were helpful throughout.
ARTHUR LTime and time again, I always use this location. From moving appliances to moving a 3 bedroom home they always have what I need! They’re friendly and professional. Mahalo!
CARYL TI'm disabled and the step was a little to high, but we were forced to move! Truck was clean and convenient. Highly recommended to all my friends, thank you Marleen.
Michael MThe ladies heading up this operation are wonderful and helpful!
Nicole HFantastic service and new equipment! Smiling staff very helpful and pleasant to do business with!
Nicole HExcellent trucks, clean and easy to drive! Pick-up and turn-in process is a breeze. Friendly staff and delightful owner!
Nicole HToday we had one of the brand-new 20' trucks and it was perfect! Easy to drive even though it's longer; holds a lot more and makes it easy to move things around inside w/all the extra space. Totally worth it!!!
Nicole HGet the deluxe insurance and you’re in & out in minutes! Same thing when returning. Spend the $28 for the peace of mind and convenience! Mahalo for the rental on such short notice!
Nicole HWhat can I say, made the reservation for 3 days, changed it to 4 then changed to 2 days. Totally accommodating all the way and then needed to extend again but “our truck” had already been reserved. They provided a different truck that was perfect for our job upon return of the original truck. Seamless transfer. Incredible service. There was a line at the office window yet we were checked in and Re-checked our within less than 5 minutes including time waiting in line! Best truck rental experience ever. Mahalo for your amazing service and smiling employees! Makes our day that much better. :)) #goldstar
Nicole HVery nice and helpful ladies--Thanks
andrew bThe 10’ box truck was sporty and convenient to drive...and park! Mahalo for the rental and the great service!
Nicole HMarlene and the crew to the rescue...again! Needed an additional truck last-minute and they made it happen! Quick and easy. Smiles galore! THANK YOU!!!
Nicole HTheir business keeps my business in business!
Nicole HGreat service good truck Mahalo!
RICK WThe required gas receipt thing is a joke! I want to know why!
JEFF JFastest check-out and check-in service ever! Easy process, smiling staff...definitely recommend!!!
Nicole HAlways a 5 star experience!!! Check out in less than 5 minutes and check back in in under five minutes! So easy and convenient—and when you just get their deluxe insurance you never have to waste time inspecting a truck TWICE, getting your insurance faxed over and waiting for additional paperwork...just to save $14. Thank you for the expert, efficient and FRIENDLY service!!! Wouldn’t go anywhere else.
Nicole HA terrific experience all around. The vehicle we selected was ready on time; the staff made sure to spell out all the details and gave special instructions on filling up the gas (apparently it’s tricky!)—they are so detail oriented I wish I could hire them myself! We used their deluxe insurance for only $28 (peace of mind and if we had an incident, to no we could just call Marlene and they would handle everything was a relief…! What a waste of time it would be to have to deal with our own insurance company and claims… And did know about “loss of use of vehicle”??? ...you might still end up paying!) They just make everything so easy and quick I can’t believe anyone would do it any other way. Even the turn-in process (If you get their insurance) is lightning fast! Very well-run local operation. We definitely recommend them AND APPRECIATE THEM!!
Nicole HBottom line up front, I fully recommend NOT renting from this location. After my experience with this Uhaul location I was absolutely appalled at how rude and condescending the clerk was upon return of the vehicle. The service was good when I picked up the vehicle but it was night and day in the difference between the clerk at pick up and and the one at drop off. First off, the contract states to top off the tank prior to return within a mile of the Uhaul, reasonable as they then have the tank full with less than a mile of travel since top off. I returned the vehicle on time and filled up the tank as specified. I had filled up the night prior closer to my home where the cost was $0.40 cheaper per gallon so there was maybe a gallon that was needed to top it off the next morning at the higher rate. The clerk scrutinized the gallons vs the miles driven and i explained that it was the amount of top off and i filled up earlier. She told me that she wanted to see the other receipt to match gallons to the miles, a bit more nit-picky than necessary as the gauge read more than full and I had “topped” it off but ok. The gas pump near home didnt print a receipt and i didnt have time to go in to get one so I offered to show her the bank statement showing the transaction which calculated out to be the right number of gallons. Her response was, no kidding, “I guess we’ll take you at your word”. Im not sure if she was looking for an excuse to charge me the difference between my receipt and the gallons that 30 miles would burn at 8 MPG or if she wanted me to go try to get 4 gallons into a full tank, but there was definitely a better way to handle the misinterpretation of their top off policy and required documentation requirements. If they wanted every gas receipt for the duration of the rental, state that. They stated they wanted the receipt showing that I stopped at a station within a mile and topped it off before handing it back in. I accept blame that I didnt consider they were going to run my reciept through an algorithm on the miles traveled and fuel consumption rates to ensure I put in a very specific number of gallons. Every other rental company asks that the gauge reads full when you bring it back, done and done within they 1 mile rule. She then mentioned that maybe they need to review the wording of the contract to be more clear, to which I concurred. Rather than dropping it, she snidely stated that I wouldnt have to worry about renting from them again so it shouldnt be a problem. So after liteterally arguing with me about my interpretation of the wording of their policy and talking to me like I was not intelligent enough to understand the intent of their policy, I dropped to subject as it was not going anywhere fast. Also, the truck was beat to all hell on the exterior. It was evident that they take full advantage of the insurance policy by pocketing repair charges that happen over time and never fix any cosmetic damage to maximi
DANIEL EMarlene is AWESOME!
CORA NMarlene and the girls are always so friendly and helpful. Mahalo again!
Nicole HLisa (at Kanehoe location) was very professional and she really saved the day! Good insight on what I would need to help a friend do a short notice move. Thanks to her...I would recommend Kanehoe UHAUL!!!!! Thanks Lisa 5 Star!
BRYON JI love Marlene and her U-Hauls. And her insurance! She makes the process is so easy and with their "deluxe" insurance, we are covered. The savings in time alone is a value (who has time to walk around a 17-foot truck and note every single dent and ding??? I guess you could do it while you wait for your insurance company to fax your coverage in!?!) We had a (rare) minor fender bender; I gave the photos to Marlene and she handled the entire claim. Took me less than 10 minutes and one email. Best $28 ever spent. Mahalo Marlene, Alana and Lisa! ALOHA!
Nicole HAmazing service, always smiling! Mahalo!
Nicole HEasy & fast ??
DONNA TAnother great experience! We actually needed a second truck last-minute and Marlene and her team came to the rescue again on a ridiculously short notice. Great rates and even better service. Mahalo for another successful rental experience!!! Much aloha, Nicole (and our entire crew at Island Hale Home Staging)
Nicole HWe rent UHauls from Marlene and the ladies at Kaneohe Self Storage sometimes 5 days a week and we are ALWAYS impressed! Very friendly and efficient, pro-active and service -oriented for sure. They even tried to find out if it would be better for us to buy a truck since we rent so often! They are so great, and caring too—once I forgot we were supposed to turn the truck in same-day and they called to ask if we were OK, did we need assistance/had we been in accident...when I said I’d simply forgotten the time, they so graciously told us to get the truck back when we could and SAFELY—not to rush. Totally recommend Kaneohe Self Storage!!! Mahaloz!
Nicole HI wanted to rent a 17’ truck fri-sun but was told that due to demand on weekends, the truck could only be rented 1 weekend day so I would need to return it by 830 sat night. When I got to the location to pick up the truck, I wanted to confirm the drop off time but was told it was scheduled to be dropped off by 830 sat morning. This was a problem since we were not receiving keys to our new house until 830 sat morning. I asked if they could change the reservation so that I could drop off later Saturday but was told someone else had already booked it. Instead of them recognizing their screw up and allowing me to book the truck for sat and telling the other person there was a mistake, I was forced to rent a smaller truck which required us to make more trips, thus costing me more $. The people working at uhaul when I picked up and dropped off were nice and apologetic for their mistake but did not try to fix the problem in any way which was extremely frustrating
SHANTELL P