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DANIEL B
Customer Reviews for K&R Rentals Vacuum & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The roof leaked getting a lot of my things soaked as it raining on the way to my new house. I filled the gas to where it was and then was charged $46 saying it was below where it was when the truck was picked up
Jeffrey HMake it easier to do the Return in the app. I can't access my receipt.
JOHN LI cannot open my receipt. the link goes to a page that is not available
Edward DReserved a 28 foot truck on 12/5 for a move. Arrived at location and clerk said he rented my truck out on 12/15 and that all he had available was a 15' truck. Had to make multiple trips to get everything done.
DAVID MGreat service. Very friendly.
KIMBERLY HVery helpful and flexible! Would definitely use this service again! DTorre
DAVID TThis is the second time I've needed a truck last minute, and the customer service agent at this location is always helpful, efficient, and professional. Please pass along my gratitude.
SHANE GUhaul not only installed my whole Reese hitch set-up, they also made sure I had what I needed, when I needed it. When I picked up the trailer, the gentleman was courteous, kind, and had a great sense of humor, making it a great experience overall. I would definitely use uhaul again, if needed.
PATRICK SThe truck was very rough to drive
STACEY COutstanding service!!!
STEPHEN AJim is the best!
MATTHEW SPersonnel were fantastic
Paul GEasy location to get to, very helpful and knowledgable associate. Paperwork and pick up were quick and easy as well as the drop off return. Will definitely us their UHaul service again.
LAURIE KExcellent service!!
MICHAEL KMy rental wasn't at the location when it was supposed to be and had the what 2 hour for it to show up. Putting be behind on the loading of the truck.
JOHN BMore small trucks, very big trucks with "'slide-in" ramps, better/faster on-line reservations
WILLIAM BFantastic service. Very helpful, quick, and friendly.
AARON HWell maintained truck and true gentlemen at the counter.
Renee GThe operator of this location is the best of all the UHaul distribution centers I've encountered in the past 20 years. He is a great communicator, considerate, polite, succinct, straightforward.
JOHN AThe uhaul Berlin VT man running the shop is excellent and is very organized
JOHN WKeep up the good work!
VINCENZO RThe gentleman was very nice, helpful, and efficient! I will be renting there again.
Shane GTrailer had a bad tire on it making it bounce down the road. Stopped at another u-haul shop to see about getting tire replaced. Was told you have to call roadside assistance. Called roadside assistance and they got someone out to replace the tire. All was good with that experience
GREGORY LNA on personnel. Did online return
joseph wMy reserved mobile pickup was not ready when I arrived. Scheduling tried to send me 75 miles away to get another truck. This delay would have cost me $200 paid to two movers, except while driving to Hanover the owner of the location called me and offered to come help off hours.
Fredrick GCouldn’t access app at site but person was available for return
James OMy service was the best right on time and good information for my driver.
marie mThey did not have our reservation in the system and we had to drive 50 miles to get the truck.
Rodney Rvery helpful staff person very courteous and accommodating.
Terry FExcellent customer service!!
Harold MWonderful customer service, quick and easy
Bruce BReally nice guy working there. Very friendly and helpful. Location leave a bit to be desired as it is rather a strange location that would make some people uncomfortable.
Kevin Mmy driver said that the truck didnt seem to be in best running condition, the cab itself was clean. the a/c did NOT work which was very uncomfortable for him.
beth jQuick response when I arrived. Pleasant person to work with. Also a friendly dog comes up and says hello.
Matthew CI'm happy overall. Keep up the good work.
Chris DI had set my reservation for noon, but we weren't ready so I showed up at 2. While driving to the pickup location, 2.5 hrs away, I had gotten a text from U haul saying they were going to cancel my rental. Why don't you CALL? I was en route and don't read texts while driving. Fortunately the owner of this site hooked me up and saved the day! !
Louis TGreat, helpful service!
Kira BI was overcharged by 30 miles.
Nola RThe owner, James, is wonderful and very helpful. A pleasure to deal with.
James RI used the online return option and did not interact with any personnel.
Justin WThis location is very convenient to Montpelier and the man who has helped me both times I've rented from here is great.
Merritt KJim is excellent!
John MIt would difficult to improve much at this location. I've rented uhaul from a number of places and this location has probably been the one that I've had the best experience with (multiple times now). Any times I have to work on my own box truck, K&R rentals is the place I go to rent a Uhaul until I get my own truck situated.
Chris DJim from K&R was super helpful thru the 2 years I rented there. I would recommend his storage units any time, always clean and very convenient. Having U-Haul right on the premises is a plus.
Natalie C | Overall Experience