I didn't request a 5 hour move with a trailer and the guy who gave me the u haul reservation set it to that and charged me for 2 days an extra 30$ for no reason I cleaned the trailer spotless when I was done with it I was a happy customer to use Uhaul until now one bad experience and this will be my last wasnt even willing to help me out ridiculous customer serviceBrendan E.
Customer Reviews for K&A Fabulous Finds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nickolas S.
Easy, friendly and done. Everything went easily and satisfactory.Ronald Q.
Great to deal withSherman R.
Nothing Kimber was great to deal withBrenda M.
El cliente no dejó un comentario.Jackie W.
El cliente no dejó un comentario.Stephen M.
Very friendly, professional, and helpful staff. They treat their customers extremely well and made sure I knew the entire rental process and my responsibility through and through. I look forward to doing business with them again.Gordon W.
All was done well.WILLIAM BERT N.
El cliente no dejó un comentario.Helen W.
Truck had damage but after renting we seen on social media the owner of this location asuslted awomen.... we didn't finish our move but I COULD Not support this man whichnis sad cause his business is 2 mins from our new location. We paid for uhaul than for a private guy to use his truck.... Uhaul needs to NOT SUPPORT k&A and I deserve a refundJeff M.
Very amiable and easy to get along with, great place!keith L.
Great drop off during office hours!Chris M.
El cliente no dejó un comentario.ZHEJUN D.
I reserved this trailer on 6 May 2022 for pick up 10 minutes away from my home on the 28th June. I got a message on the 26th of June stating that the closest trailer available was 1 hour and 15 minutes away. A 2.5 hour round trip just to pick up the trailer is totally unacceptable. If I reserved the trailer almost 2 months in advance, UHaul should be responsible to ensure the trailer was made available at the location I requested.Richard O.
El cliente no dejó un comentario.Allan H.
Our tow hitch wasn't bolted securely and we had to have it tightened at a mechanic shop the following day.Chris F.
El cliente no dejó un comentario.Kim M.
El cliente no dejó un comentario.Devra T.
El cliente no dejó un comentario.TIM R.
Got charged for cleaning when it wasn't very clean when we picked upDarren W.
It's cheaper to pay cash, however, I rented a 26ft truck and a small one which found I didn't need. I returned the truck the same day. Where I paid cash money was not immediate refundable and was told that I would have to wait 4-6 weeks to get my refund. I'm totally dissatisfied with this, I need the money to unload the truck and put in storage. (Approx 225.00) and to refill the truck to 1/2 full (approx $70.00) and since I paid cash for the trucks I'm short this money. Need it back now. Very unsatisfied with this part of the transaction, and not happy.SOPHIA M.
Great customer service! Thanks Kim!FIRST O.
The person who served me at this location was extremely nice and helpful, and helped me choose the best option.SEONAID MAIRI M.
Very helpful making arrangements so the size of unit I requested was available and returned on a schedule that worked for both parties.ALAN DAVID M.
El cliente no dejó un comentario.Robert F.
I am disappointed with the previous renter of this van, as I can only assume it drove terribly for them as well.... it really was a horrible thing to drive and really needs to be looked st before it goes on the road again. As for everything else it was fine....IAN ANTHONY C.
Location itself was fine, and the dude working there was great. The Truck Share 24/7 online system/"contactless" rental, however, was completely ineffective. To improve things for the next customer, I would recommend that when it is necessary to modify part of an order (such as the vehicle selected) due to a lack of available trucks within range, it would be useful to also confirm that the other order specifications (such as pickup time) will also work with the modified location. No fault of K&A's, but pickup was much more of a hassle than had been anticipated.CHARLES GIL LEMA M.
El cliente no dejó un comentario.DONALD GLENN R.
We picked up our truck with a full tank of gas, and we dropped our truck off with a full tank of gas, yet received a receipt with additional charges with a tank showing only 3/4 full??? The truck was dropped off before store hours. Never had this problem before. But I was not impressed with this at all!!Burton H.
El cliente no dejó un comentario.BRETT EDDY H.
El cliente no dejó un comentario.ERNEST NELSON M.
El cliente no dejó un comentario.Robert N S.
Keep up the standards you have and a good selection available.JOHN DAVID M.
Agent had allot of trouble doing contract even though I had completed on line. When finally done gave me keys & pointed out truck. When got to to truck & took "sign" out of windshield checked the km. & fuel listed on contract. Found the km.& fuel on truck was wrong, km was higher & fuel fuel was lower. Went back in to point out to agent & he said truck had been taken for new tires & they forgot to adjust the km & fuel but he would adjust when we returned. When returning he took 17 km off off but even though I had but gas in to level it was when I picked up he tried to charge $69.70 plus a re-fuel charge. When I pointed out the gas charge he said he made a mistake butting the charge on & had to call to find out how to remove charge. He did remove the extra gas charge & showed me the final bill on his screen. I said I didn't agree with total but he said it's only a little off but by this time I was tired & wanted to go so said fine complete the bill. I was never given a copy of final charges but I feel he never removed re-fuel charge,etc.. Have rented from other locations & companies but never had this many problems !!STEPHEN ROBERT C.
El cliente no dejó un comentario.ian C.
The owner is helpful and accommodatingLUKE FREDERICK B.
I want to be contacted 902-350-0526BRENDAN ALEXANDE E.
uhaul scheduling department originally entered wrong return location. changed it by telephone but lost 60 some free miles in final bill.SPERRY D M.
El cliente no dejó un comentario.Matthew S.
Check steering on the truck and repair as necessary.DAVID M L.
El cliente no dejó un comentario.Conan B.
El cliente no dejó un comentario.Adam M.
El cliente no dejó un comentario.MICHAEL B.
When a unit is reserved online, the unit should be ready with all packing accessories ordered on the reservation; rather than using up 30 to 45 minutes of my time waiting after paperwork was completed for the packing accessories.KEVIN PHILLIP D.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Robert F.
I would highly suggest this place to anybody that needs a U-Haul. The owner was very friendly and helpful.Kim C.
El cliente no dejó un comentario.STUART G S.
This location is absolutely amazing and I would highly recommend them. The owner went over and above to help us and get us the use of a safe truck.Melody H.
I was told that I could not bring it back early as there would be a $20 fee & that it takes 2 people to look it over & when I returned it, only 1 employee came out & never even looked anything over. I was also told that the app for returning it after hours, the average person could not use it or has trouble with it. When I questioned the cleanliness of the vehicle since nothing was checked, I was asked if I was worried about Covid 19 & I was told I should've brought my own wipes. Also, when I told him the truck was not checked over, he said he would have to do it himself & when I went out, the truck was already gone, obviously not checked over. Also, there was another customer picking a truck up & came inside with a block of ice that was in the inside door handle.DAVID BRUCE N.
Great experience & helpful people!MARY PHILOMENA E.
nothing, everything was fineLuke Frederick B.
I cannot answer the questions about the drop off location. Due to Nova Scotia Covid 19 isolation requirements I was not allowed to return the truck myself. I was surprised to learn from my local additional driver that the U-Haul person wasn't aware of this and expected me to do the drop off.Brian M.
El cliente no dejó un comentario.MICHAEL HAROLD D.
Easily accessible-its right one the main highway.ROBERT J A.
Didn't know what trailers were available not familiar with they're inventory or system. Got the job done in the end, returning was much easier.Andrew Ward M.
Had to wait wasn' t on timeJason D.
Very nice, excellent service.JAMES WATSON F.
El cliente no dejó un comentario.Laurena S.
Person not trained to handle rentals resulting in 2 hour delay which added expense of paying workers to wait on truck.Joanne M.
I dropped of after hours so no one was there but the prosses was easy and there was ample parkingdoug M.