I was able to pick up my truck late using their mobile check-in. The lock was wasy to use (unlike some other locations I had tried) and the truck was ready to go. When I turned the truck back in, the rep from the office was very pleasant and told me I was free to go and she would take care of everything, which she did.
John B
Customer Reviews for K&K Quality Contractors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a total disaster after I returned the truck hours later someone called to say that I didn’t return the keys when I left the keys in the truck and they also sent a text stating that they were going to charge my card $150 for locksmith!!! They also try to run my card again for $63 when they owe me for the mileage that I did not use!!!
ANDRIAN BFix the truck make sure they are working properly
Tarsha HNo good customer service, need to update website as well as hours on the door and have adequate and knowledgeable staff and have a male onsite and need to have someone there during business hours.
Kimberly GI made the appointment for 8:30am which the location work hours are from 8:30am. I was there at 8:25am, the employee/owner showed up at 8:50am instead of working with the customer, she started dealing with her locksmith about rekeying her building locks. As if I didn't have business to attend to plus the move. I find that very unprofessional. As far as the equipment the door on the truck was rusted close and couldn't be opened by hand. Instead of waiting and wasting more time I got a hammer out my car which release the handle of the door and it opened.
Anthony MFirstly this is not a proper U-Haul center. Just a subsidiary and they have no clue about the procedures to check the customers in. I was overcharged because they had fixed up the fuel meter. Wouldn't recommend this store to anyone else. Please remove them from your dealer list.
Antabho CThe person was really friendly
Ociel BNothing. Great customer service.
Verna TNo improvement needed. I was very pleased with the entire process.
Dee DSupply basic dolly for bigger trucks
Alex FWas original scheduled for a different location - would be better if you can commit to the location I selected.
Wayne VThis was the particular location drop off spot but we were unaware that the location was not open and with that being said with us being 1st time U- Haul customers there was no one there to help with drop-off procedure and it took us over 45 minutes very frustrating
ALONDA GOwner was very nice and professional. The returning link did not work . App. crushed after the second page
Gilad WTell the customer we will have to take pictures. I had already locked the truck when I was filling out the questions online. I was never told I had to take pictures. It wasted my time having to unlock it again. I was very annoyed.
Natalie LCharged for gas when I returned the truck at the same Gas level. Mileage was incorrect on verification link
CALEB SThey didn’t know it was being dropped off.
Jerry L