Customer Reviews for Kals Food
(U-Haul Neighborhood Dealer)

Rating:

1.0

I rented a trailer Saturday late PM for 24 hours. Since the rental location is closed on Sunday I was charged an additional day. This is a bad way to trick customers in paying an extra day.

Rating:

5.0

Staff was polite and knowledgeable

Rating:

3.0

When I returned the trailer and presented my receipt, the salesperson tried to keep the receipt and said it was okay for me to go. I told him that I wanted to keep my receipt but he could make a copy or take a picture. He took a post it note, wrote down info (?) and said I could go. I regret not asking for his signature stating the equipment was returned in good order. It was in good order.

Rating:

5.0

A quick drop off process, large lot to drop off on, friendly and helpful. A very nice experience.

Rating:

5.0

Just a suggestion. Some U-Haul locations have the required receiver and 2 inch ball with the 1 inch thread for rent. I think I paid over $10.00, during one of my trailering days to rent it. They would pay for themselves within the first 5 rents, so the rest is a profit. Great folks at Kale Foods U-haul store

Rating:

4.0

The agent was very nice and accommodating. My experience was exceptional except, not his fault, that I had to rent a bigger, more expensive truck than I needed because it was the only one available on that day.

Rating:

5.0

Very kind would recommend to everyone

Rating:

3.0

Person told me To just use phone to check in Location is isolated

Rating:

1.0

No one to help hook up the trailer also lights did not work the lady was very rude I wouldn’t rent from here Also 52 miles out of my way

Rating:

1.0

Don't be so rude. Don't force your customers to fill up a tank to 3/8 when the take had less than that to begin with, especially when I only drove the truck for 5 miles. Actually maintain and clean your trucks.

Rating:

3.0

Very busy convenience store. After hitching found that wiring on trailer was torn.

Rating:

2.0

Poor customer service. No help from the attendant.

Rating:

5.0

The check out was very fast without any issues.

Rating:

2.0

The man at the counter was really nice. First I reserved a Uhaul and then got a call two days before saying they didn't have it, so they sent me to a new location. Went there to pick it up and they told me they didn't have it either so I now had to go another location. I finally got the uhaul and the man I dealt with was very nice. However, I got into the uhaul and the check engine light was on, definitely didn't run well. When my friend and I got to my storage to load everything up we noticed in the back where you load things a piece of the metal was not bolted in so it would always move and there's a huge hole in the floor. My friend ended up tripping over it and fell in the hole and hurt her knee. I have pictures of it if anyone is interested. I returned it and told the man my issues and that it really needs to be checked out because it definitely isn't safe.

Rating:

3.0

Make sure the trailer is clean and balance the wheels so it's not shaking while going down the road.

Rating:

5.0

Kals food is the best and cleanest by far of all the uhaul dealership I have dealt with they are always so nice n always smiling and ready to help thier people no matter what hope they get a copy of this message thank you Mr James Travis

Rating:

2.0

The equipment was fine but the service was a nightmare. The store was understaffed and only had one person there to handle making the food, checking out customers, and dealing with the U-haul rentals. Then someone came in and she could only check out customers. We were there for over an hour and the lady had no idea what she was doing. They had us go through several steps to finish our online rental so we could get the trailer, then we had to do it all over again. Now my account has been charged several times. I will never do this again from this location and I am unsure I will ever use U-haul again unless it is a last resort.

Rating:

1.0

It took them 55 minutes to get everything together for the uhual we ordered weeks in advance. It was disorganized and not helpful. We had to walk around everywhere to confirm they had the reserved equipment. It was awful and wasted lots of needed time

Rating:

5.0

Nothing was a great experience people were friendly everything was AWESOME

Rating:

2.0

Agent was not knowledgeable about hooking up to my car. I actually know what I'm doing, the agent was advising me to do things incorrectly.

Rating:

5.0

Kal was very helpful and courteous. Both the pickup and drop off paperwork was processed promptly and efficiently. There were no surprise charges or changes to my reservation. The lot was easily accessible for picking up and returning the rental trailer. I highly recommend this location for a glitch-free rental experience.

Rating:

3.0

trailer was to hard to hook to vehicle to heavy and it was filthy inside not much help around to assit

Rating:

2.0

no help with ANYTHING! Just handed us the paperwork and said go find it

Rating:

2.0

I have used this site twice but no more. I took at least 30 minutes to get it written up and there is a communication problem (speak very limited English). Both time I had to connect the trailer to my truck and do all connections. Plus, I was told Uhaul would honor Veterans with a discount but when I asked about this, was told Uhaul doesn't give any VA discounts.

Rating:

5.0

Transaction very smooth and easy.

Rating:

5.0

Can you send me a paid receipt to my email

Rating:

5.0

I love this location. I rent from them a few times a month.I would not think of renting anywhere else.

Rating:

5.0

I checked my truck and trailer in on line. However, my online check in asked me no questions about the car trailer.

Rating:

5.0

Nothing

Rating:

3.0

No special care

Rating:

4.0

Check engine light was on, needs a front-end alignment, had crack in windshield. The renta vanl needs to be replaced soon.

Rating:

3.0

normally the renting agency actually hook-up the equipment they just told me where it was. the trailer was heavy and i am older so it was difficult fortunately when i did get it hooked up i asked them to check it am they did, it was not hooked up correctly, also the loading gate was very hard to get open all the way. they did loan me a broom to sweep out the trailer it had a lot of debris in it . leaves sticks strapping belts etc.

Rating:

5.0

Stay the course all is good.

Rating:

1.0

This location hours on Google says that it's open from 8 a.m. to 8 p.m. when I went to return the truck at 10 minutes after 7 at night they were closed the people that you all told me that the location told them that they close at 6 so someone's lying to someone so they can make their money off of late fees places dirty the trucks are clean but the place is dirty that people can't even speak English and they don't come out to look at the truck with you they have nothing to do with the truck they just want their money they don't care

Rating:

3.0

The truck was very bad, the wipers were worn out, the truck was not fuel efficient and it was very rough ridding .

Rating:

3.0

This guy was completely obvious to what I needed even after he had been called because of a mix up. Very un informative and didn't even help me load the trailer. Asked me which one I wanted.....I need the one you were told about....

Rating:

4.0

Very nice operator. Equipment off to side of store in dirt and under trees area. The 6x12 trailer we used had the door open in back with dirt and twigs and leaves in it. I did rent it and used a broom to sweep out before I put my stuff in it. Operator reluctantly helped me hook up the trailer to my truck and said I had to hook up the chains because he wasnt supposed to do that for us. The last place I rented a 6x12 trailer hooked it up fully to make sure was done correctly and safely. Other than that the operator was very customer service great and pleasant to do business with.

Rating:

3.0

no help to disconnect the trailer was offered.

Rating:

2.0

Give help with equipment

Rating:

2.0

This location didn't check their yard or drop box for a few days and is trying to charge me for extra days of rental. I am not sure if they do this to all their customers . Scamming money from people makes uhaul look bad . I surely hope that I am an isolated incident and not the other way around.

Rating:

5.0

The UHaul system seems to be having problems every time I rent regardless of where I rent from. The system really needs upgraded to handle the load.

Rating:

3.0

would help if you all communicated better with pick up and drop off locations we had problems both ways

Rating:

1.0

At the destination, I was instructed to drop the trailer without assistance on a patch of grass. Wasn’t even sure how to do it

Rating:

4.0

Truck had less than 1/2 tank of fuel so we had to immediately stop and fill up. Trash left in rear of truck.