Customer Reviews for Kalamazoo Storage Center
(U-Haul Neighborhood Dealer)

Rating:

4.0

Continue to provide great service.

Rating:

4.0

There was a glitch in the 24/7 return to truck that had me go to one location first then switched locations when the process started meaning I had to drive an additional 3.5 miles. Otherwise everything was good.

Rating:

1.0

The store wasn't staffed during posted hours. Phone number didn't even work. Our truck was missing every single “extra” I requested and paid for - both dolly/handcarts and furniture pads. I couldn't get ahold of anyone from UHaul who could help, and no one was available at this site to assist in person. Very disappointing, and ended up costing me even more money because I needed to purchase my own hand cart AND pay for the ones I paid for that this site never delivered.

Rating:

2.0

The truck's windshield was filthy and there was no washer fluid in the reservoir.

Rating:

3.0

The young lady that helped us sign in and check out was very friendly and helpful. Sign in process and truck return process on the website takes more time than it should and I'm sure some customers would have a difficult time doing so. Need to go back and do the transaction like the old days.. Customer rep. was very helpful though by completing the process for us .

Rating:

5.0

This location is a 5 star.

Rating:

3.0

It took 30 minutes to process the paperwork at pickup despite having a reservation. My written quote increased by $30.00 due to hidden fees.

Rating:

5.0

Great customer service, friendly staff, and clean location. Thank you!

Rating:

5.0

Jessie provided great customer service and was super helpful.

Rating:

5.0

It was smooth and easy. The woman who runs kalamazoo storage, Jess, was a darling and extremely kind and caring. Sbe went out of her way to make sure everything was as easy as possible

Rating:

1.0

Fix your piece of shit truck