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Kathleen M H.
Customer Reviews for Kalamazoo Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Jessica (Jess) was so helpful and a delight to work with. She was patient and helpful as we realized that our lights connection for the trailer was not working properly. By the time we were able to fix the connection it was slightly past her closing time but she was very nice and used her own time to allow us to finish the hook-up. We got on the road thanks to her patience and outstanding help. Thank you again, Jess!!
Carol B.I was not happy to find that when I returned the truck after the time that I was charged for a full second day. Even though when I asked in the morning if I could bring it back later, the girl at the desk said sure but never told me that it would be another days charge. Had I known that I would have brought it back on time. So I brought it back an hour later but was charged $90 more, even more than the first days charge! I will never rent from this location again and I feel your rep did a big disservice to me as a customer by not informing me of the additional charge. I know on the paperwork/email it says their "may" be additional fees if returned late but it doesn't say their absolutely will be. I find this ridiculous and I will definitely encourage people I know not to go here as I feel you are trying to cheat your customers out of hard earned money. Kim Moxley
Kim M.The sales associate was fantastic. As a person who is new to using a trailer, I was missing a piece for my hitch. She stayed after for a family member to bring me a part to connect the trailer up. I appreciated her willingness to accommodate for my forgetfulness.
Haley M.Absolutely amazing experience. Staff was knowledgeable and friendly and very helpful!
Laythen Y.The business was closed on mondays. Mostly was frustrating because I had selected a different location to drop off and at the last moment the drop off location changed do this. U-Haul is unreliable and extremely frustrating
Alison J.Opened 15 minutes late. Truck was not ready for me immediately.
Jason E.That was the easiest and smoothest rental experience that I have ever had. The use of the phone to pick up my truck was seamless.
Shane M.The app AND the website repeatedly failed to add the photo I had taken. It was torture to get through the process. In one case getting stuck on the step four screen and having to give up after 30 tries. If my wife hadn't been there I would not have been able to drop off using the internet site because it would not work on my newer phone.
AARON ELLERY B.My drop off location was amazingly helpful considering the shenanigans and problems created by the pick-up location. Due to the professional person present behind the counter my experience with UHaul didn't end with unnecessary fees and fines being added to my account.
Brenda D.Continue to provide great service.
EVA OCENA H.There was a glitch in the 24/7 return to truck that had me go to one location first then switched locations when the process started meaning I had to drive an additional 3.5 miles. Otherwise everything was good.
Stefanie B.The store wasn't staffed during posted hours. Phone number didn't even work. Our truck was missing every single “extra†I requested and paid for - both dolly/handcarts and furniture pads. I couldn't get ahold of anyone from UHaul who could help, and no one was available at this site to assist in person. Very disappointing, and ended up costing me even more money because I needed to purchase my own hand cart AND pay for the ones I paid for that this site never delivered.
Ann S.The truck's windshield was filthy and there was no washer fluid in the reservoir.
ROGER W.The young lady that helped us sign in and check out was very friendly and helpful. Sign in process and truck return process on the website takes more time than it should and I'm sure some customers would have a difficult time doing so. Need to go back and do the transaction like the old days.. Customer rep. was very helpful though by completing the process for us .
MICHAEL AUBREY B.This location is a 5 star.
Laytoria R.It took 30 minutes to process the paperwork at pickup despite having a reservation. My written quote increased by $30.00 due to hidden fees.
DENVER JAMES M.Great customer service, friendly staff, and clean location. ¡Gracias!
TANNERLEE A.Jessie provided great customer service and was super helpful.
CURTIS ALBERT C.It was smooth and easy. The woman who runs kalamazoo storage, Jess, was a darling and extremely kind and caring. Sbe went out of her way to make sure everything was as easy as possible
Gary R.Fix your piece of shit truck
Kelsey V.