Comentarios de los clientes para Kairos Project

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Kairos Project

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Dale G.
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El cliente no dejó un comentario.

Ashley G.
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Thank you

Kenneth S.
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El cliente no dejó un comentario.

MCCORMICK J.
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Always a pleasure to rent from this location! Good folks always happy to help. I actually drive past 2 other dealers just to rent from this location. 5 Stars every time!

MCCORMICK J.
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Brownsville staff is fantastic!

john S.
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GREAT PEOPLE

Robert R.
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El cliente no dejó un comentario.

Katherene W.
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El cliente no dejó un comentario.

Robert J.
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Nothing Rental pick up and return was a pleasant experience

Frederick A.
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Location was adequate, but you need better inventory further West, into the peninsula (Sequim, PA, etc.). Also, getting in contact with UHAUL telephonically, was very difficult.

Benjamin P.
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I will never use U-Haul.com ever again to make any reservations I need. I called the trustworthy people Kairos Project U-Haul to schedule my truck rental. They have been straight forward about the whole process and my reservation stayed with them and not through the untrustworthy U-Haul.com website. Always contact the local U-Haul retailer in your area and NEVER USE U-HAUL.com !!!!

serena S.
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Quick, easy and friendly service. Very helpful.

Lelanda C.
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El cliente no dejó un comentario.

Philip H.
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El cliente no dejó un comentario.

Anthony D.
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El cliente no dejó un comentario.

rochelle R.
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El cliente no dejó un comentario.

Brian F.
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El cliente no dejó un comentario.

Rolando R.
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El cliente no dejó un comentario.

George C.
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El cliente no dejó un comentario.

Brad E.
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El cliente no dejó un comentario.

Allen G.
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El cliente no dejó un comentario.

Felipe S.
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El cliente no dejó un comentario.

Joseph S.
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El cliente no dejó un comentario.

charles W.
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Excellent service

Ron B.
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El cliente no dejó un comentario.

Darold B.
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El cliente no dejó un comentario.

Rodney C.
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El cliente no dejó un comentario.

Shawn P.
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El cliente no dejó un comentario.

Phill C.
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The Staff at the Brownsville U-haul were very nice and knowledgeable and the equipment was prepped and ready to go ahead of schedule. The truck was fine, no issues with the truck, but the trailer, on the other hand, did not have tires with sufficient tread to make the +1,000 mile journey I rented the equipment for. The tires on the driver side of the trailer were worn down to the wear beads, and the passenger side tires had visible dry-rot & cracking with little more tread than the driver side. These are things I feel should be caught and corrected by the U-haul staff prior to loaning out the equipment to the next customer. These issues with the trailer were not noticed by me until I was loading the trailer later that afternoon and making my final inspection to get on the road early in the morning. The tires appeared to be good as viewed from the side, but once the fender was dropped for vehicle loading and the tires could be viewed more clearly, it was very apparent they were worn and in need of replacement. This prompted me to take a closer look at the passenger side tires, which revealed the dry-rot/cracking. On Wed 19Aug I picked up and loaded the trailer, noticed the issues, and called 1-800-GO-UHAUL only to be put on hold for 20+ minutes with a recording (repeating every 30 seconds) about "if you need immediate assistance go to uhaul.com/help to submit a ticket for a more rapid response." I found this extremely frustrating, so while on hold I submitted a roadside assistance ticket for the tires. I was still on hold upon completing the online roadside assistance request so I hung up. I received a text from U-haul about 30 minutes later. This was infuriating, I couldn't reach someone on the phone but I could get action through the internet...I guess I was lucky to be in an area where I had data service and a smartphone with the ability to submit a trouble ticket online. I find it ridiculous I couldn't reach help via phone but I could get help via internet/website. The text stated some "I can send someone for the 1 tire and have the provider check the others to see if they are still good." I then received a phone call from U-haul about an hour later stating a technician will be out at 0630 the next morning to replace all 4 tires. I told the telephone operator I will be outside by the truck/trailer waiting for the technician by 0600. The next morning at 0655 nobody had arrived. No phone call, no text, no email. I sent a text out to the U-haul assistance number stating no one has arrived to fix the trailer tires, and I was looking for an update. I then proceeded to call 1-800-GO-Uhaul again only to be put on hold with that super repetitive recording for approx 10 minutes before receiving a phone call from a U-haul representative. She (Leslie) was very nice, and was able to get in touch with the technician that was supposed to be there to fix the tires. Leslie put him on a 3-way call with me, U-haul Rep (Leslie), and tire service provider. According to the service provider he tried to call and text me the night before and that morning but he said he couldn't get in touch with anybody. I found that to be false since I had no missed calls or texts from anybody in the 11hrs since I put in the trouble call. The technician proceeded to tell me he was 60 miles away and would need to drive to me (1hr), remove the wheels/tires (30 minutes), take the wheels/tires back to his shop 60miles away (1hr), replace the tires (45minutes), drive back to me 60 miles (1hr), and install the wheels/tires back on the trailer (30 minutes), then I could get on the road (approx 4hrs 45min later). Not only could U-haul not contract a tire repair closer than 60 miles even though there are 13 tire centers within 15-20 minutes of my location to include Wal-Mart tire center, Big-O-Tires, Les Schwab, Discount Tires, and more, but then the service provider suggests to help save me some time I just drive the equipment with tires in poor condition 60 miles to his shop for the replacement, already wasting an hour of my valuable travel time with seemingly no other options to get this repaired in a timely manner and my extremely displeased state of mind. I drove the 1hr 15minutes to the service provider. Once there, I was greeted promptly and directed where to park the truck/trailer for repairs. Once parked the service provider informed me he did not have the tires to replace the ones on my unit but they could cannibalize 4 "better" tires from another trailer to get me on the road faster. After inspection of the tires/wheels to be cannibalized from the other trailer, those tires had approx 50-60% tread life remaining. I agreed to the tire/wheel swap and 30 minutes later I was on the road. It is infuriating I had to drive 1hr & 15 minutes to get a repair done that should have been done prior to the equipment being rented to me. It is also disturbing to think that Uhaul and Uhaul locations do not more carefully inspect equipment prior to sending it out on the road. I am not your average Uhaul customer. I have an extensive background in mechanics, cars, trucks, and towing. An average person that would have rented this same equipment probably would have never looked at the equipment as closely or had the knowledge to diagnose those tires were not suitable for a +1,000 mile trip and had a high potential for a tire blow-out while on the highway. The liability of the these events and potential events I helped prevent is unimaginable from any business in my opinion, the potential for a major accident on the highway due to one or more of these tires failing on the freeway was very high. At this point, I feel a discussion about compensation should be had for my time that was wasted, my safety that was taken for granted, and the potential accident that was prevented only by my knowledge of vehicles, and not your professionals.

Maxwell K.
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Super convenient location, and super friendly and helpful people.

Kevin M.
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Great owners... they do their best to accommodate the overwhelming need with minimal equipment. Blessed to have them in our community.

Andrew M.
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El cliente no dejó un comentario.

joyce D.
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The woman at the front desk was very sweet and pleasant.

ANDREW D.
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El cliente no dejó un comentario.

Roberta C.
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Had a great experience and would rent from U Haul again!

Dave P.
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If people request a certain area to

Stephanie G.
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I was charged for the dolly and moving blankets. We never received any of those. No one was at the office during the day and we brought back our vehicle early. Is there a way to get a reimbursement for the dolly and blankets and the smaller amount of time?

Samantha M.
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El cliente no dejó un comentario.

Edwin F.
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El cliente no dejó un comentario.

Donald H.
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El cliente no dejó un comentario.

william G.
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El cliente no dejó un comentario.

Wayne P.
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U-Haul representative "KAY" was simply MARVELOUS!! CUSTOMER SERVICE SECOND TO NONE!! Really easy to work with and the check in and out was flawless operation. I would certainly recommend this place to anybody. THANK YOU KAY!!

James A.
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Kairos Project found out that I was dropping off with them and called and left me very clear instructions about their location and hours. An excellent experience overall. Thank you, Jake Adams

rick M.
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El cliente no dejó un comentario.

Tracy R.
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Everyone at this location is amazing and has GREAT customer service. Very friendly and down to earth. Check in was easy, we were out the door in less than 10 minutes and everything was quick when I returned the vehicle. I would definitely use this location again!

robert T.
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El cliente no dejó un comentario.

ervin C.
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El cliente no dejó un comentario.

henry M.
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Quick and easy service, and the vehicle was clean and suited our needs perfectly.

Brian T.
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El cliente no dejó un comentario.

JOE U.
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Easy load in and out, very convenient.

Lynnea P.
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El cliente no dejó un comentario.

Ken W.
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I tried to reserve the truck at a local (2 miles away from our home) location and got a confirmation. Then a notification that the vehicle was not available at the original location but at one that is "four miles away". As it turns out it's four miles as the crow flies, but 17 driving miles from our home and with mileage charges of over $1.49 a mile, made a big difference in the total bill. I would like to be reimbursed for the difference.Thank you.

Lynn P.
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El cliente no dejó un comentario.

Michael S.
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I wasn't informed until the evening before picking up my rental that a 26 foot truck wasn't available, which I scheduled more than two full weeks prior. I was told they have a 15 foot available. This should have been communicated well in advance of my pick up date. I don't think I'll ever rent from the location again.

Tavis T.
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Very friendly, pleasant owner. Truck was immaculate.

Reuben N.
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The lady who runs this location was very sweet, fast, and friendly. I didn't get her name, but seemed like the Owner/Operator. I will definitely return if I need another truck rental.

Howard H.
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El cliente no dejó un comentario.

Jerry M.
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The only way it could be easier would be if someone did it for me. THEY WERE GREAT!

stuart S.
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Super helpful. Very willing to help and make things work for the customer.

david B.
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El cliente no dejó un comentario.

William G.
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El cliente no dejó un comentario.

James T.
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Wonderful service at this location; highly recommend!

Sarah H.
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El cliente no dejó un comentario.

Norman B.
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El cliente no dejó un comentario.

Robert R.
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El cliente no dejó un comentario.

George M.
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El cliente no dejó un comentario.

kenneth N.
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The owner was helpful and kind. Everthing was great.

jason B.
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El cliente no dejó un comentario.

Bartlett R.
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My reservation online was for 0700. The location is not open and cannot do early pickups. It was only an hour later, but not what I reserved. During pickup, the location didn't have an appliance dolly for rent(which I had on the reservation). They allowed me to use their own. The staff at the location were great. They were friendly and informative. Everything about the online process seems to not work.

Anthony H.
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Thank you!

douglas L.
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El cliente no dejó un comentario.

Rain M.
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The gal working the desk was very accommodating and friendly. She did her best in getting us the equipment we needed given our issues at the kitsap way location, and gave us some advice on navigating that situation.

Jessica C.
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Friendly service, convenient online scheduling and clean and sanitized trucks.

Mitch B.
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More locations to pick up necessary trailers/ trucks closer to my house.

BILL Y.
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Location is small, but the people were great.

Christopher E.
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El cliente no dejó un comentario.

Janet R.
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El cliente no dejó un comentario.

William W.
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El cliente no dejó un comentario.

Robert M.
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Always a pleasant experience very nice lady who operates the location. The helper who hooked up the trailer was vey accommodating and helpful. I've rented equipment from here the last 7 months and will be back again as soon as our home sells! Please let the crew know how appreciative I am with the exceptional customer service. Thank you!

Ashley C.
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The two employees are the nicest people ever they made the experience so much easier and helped us out since this was our first time getting a UHaul!

ROBERT P.
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Very helpful staff. Highly recommended.

Ron W.
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Make sure the front brakes don't chatter when you brake. When braking, the truck grabbed hard on the left side. The hitch alignment, going over the ball, was a chore. It was difficult getting the hitch over the ball. A previous renter backed up too sharp of a turn and knocked the hitch out of alignment. The rotors are warped and need to be replaced. The steering is off because the truck needs re-aligned.

ed M.
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excellent customer service

Devon M.
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El cliente no dejó un comentario.

Kevin M.
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This is a fantastic business and great people!!

Jennifer C.
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I ordered online for a 17' foot truck at one location. That morning when I went to pick up I got sent to another location and it was a 15' foot truck instead. Plus there was a lock on it so had to wait even longer for them to find the key to the truck and to break the lock. NOT the best experience at all!!

kristi L.
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I have used this U-Haul vendor many times and am always happy with my experience.

Roy T.
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The service was great and everyone was very friendly and helpful. I would recommend them to all my friends. Thank you

Richard M.
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El cliente no dejó un comentario.

Wilfred R.
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Owner of this location is Awesome! She was great to work with and has outstanding customer service skills.

Jeremy L.
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Great service! I have rented from them many times and the staff is always helpful and pleasant. There are many choices when it comes to UHaul and I recommend you chose Kairos Project!

Alicia H.
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They are super helpful and accomodating. They know that moving is stressful enough! So glad that I chose this location after reading other positive reviews. I can see why they rate so high.

Brian S.
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Never seem to be open

Robert M.
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The manager was so nice she is such a nice lady shows a lot of care for her customers. This was the second time renting from this location in the last six months. I have one more load and I will be back to this location. I was in retail management for years she demonstrates excellent customer service! Thank you.

Kent C.
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El cliente no dejó un comentario.

stefan M.
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El cliente no dejó un comentario.

paul R.
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El cliente no dejó un comentario.

Michael A.
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El cliente no dejó un comentario.

William S.
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The woman who checked the truck out was very personable and friendly. Very nice to work with!

Jessica P.
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Nothing. It's our second time renting from this location. The lady who checked us out in office is the nicest lady in customer service. She was kind and helpful. She was even a little funny, but professional. The guy who got the truck ready to go for us was wonderful.

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