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David H
Customer Reviews for KTS Colors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice people at this business.
STEVEN MAccurate hours. I was guaranteed a truck for 9 am when the property didn't open until 1030. I was also told I could do an online pick up but the property didn't leave out a truck or keys
Joshua MPeople who checked us in and out were amazing thanks guys !
Ivan RStored vehicles behind main building in an unsafe area with no signs. U-Haul rep gave me an unsafe vehicle to drive with a completely flat tire. No safety check was done on tire pressure before departing. When approached, the rep on location was very rude and unhelpful. Had to call and get a replacement tire at the UHAUL location on Watson. I had a ten hour trip the next day, and this ordeal set me back two hours.
Scott DKTS will be where I go for future rentals of UHaul items. They were very accommodating with what I needed. I had reserved an auto transport trailer at the South Houston Lake business, but when I arrived there I was told it was already rented out. KTS saved the day for me!
Robert GGreat service overall, but I was missing hand dollys and moving blankets that I had pre-registered for.
Greg TFriendly
Anthony NCall centers are a mess, UHaul locations are phenomenal
Kyra RVery good people to deal with
MICHAEL JThe guys were super nice and made the return process extremely easy!
Brianne MGet a better drop off location.
ROCHELLE KI cant say enough of how nice the people were at KTS Colors....very helpful, friendly.....but the U-Haul system needs overhauling....the software is difficult to maneuver and reservations for a specific size of trailer apparently doesn't matter to U-Haul...fix your software and don't allow customers to reserve something if in fact you don't have the specific item in inventory at the location that you send me to.....again KTS Colors was GREAT.....
Randy BDue to the main business and location. I dont think improvement is possible.
Jeffrey TWhile the truck ran well, it was dirty inside and out. Not a problem for me but still not the norm.
Robert SNothing. Everything was perfect and both Danny and Tim were great!
SUSAN STrailor was full of leaves and trash, they didn't have trailor accessible, I had to drive around back of building driving through mud with my truck I had just cleaned, not a good experience at all
Kenneth OKTS Colors people were so nice. The trailer was not returned when expected so unavailable when I reserved it. They found the trailer and got it for me all while being very nice and gracious. I would highly recommend this location.
Kenneth MNever rented a Uhaul that you had to load supplies yourself and you had to pick up the tongue because it did not have a jack. The left tail light did not work either
Joseph WThe inside of the truck is dirty, yet the truck has a smooth ride.
Karen KI was not aware this location was one that I could get the truck before it opened. The key was not in the box and other vehicles were blocking it in. I guess ensure key is available and truck is accessible. Thank you!
Sydney WAWESOME customer service, but doesn't sell accessories. I needed a smaller size hitch ball & a 7-pin to 4-pin light plug. Had to run up the road to purchase and then return.
Kevin MThis location lacks an office to sit and do business. Had to stand outside in the parking lot to do business. Could not get a hard copy of contract, did not receive a of the bill of sale after completion the complication of the rental. Poor service.
Edward S