Customer Reviews for KS Nursery
(U-Haul Neighborhood Dealer)

Rating:

5.0

It was nice to have a human manage the return instead of doing the return online

Rating:

5.0

The service at the location was excellent. I was lucky that my pickup was at a time when the location was open because the Uhaul app failed. The app boasts 24 hour easy pick up. I made my reservation, downloaded the app, and my reservation appeared on my account on the app. I didn't press pick up the vehicle on the app until arriving at the location. I was given a message to call Uhaul customer service, and my reservation couldn't be found because I made my reservation on the website, and created my account and downloaded the app after making the reservation. This would have been a disastrous situation for my move if I expected to pick up the truck outside of the location business hours.

Rating:

5.0

Communication was great and pleasant. The young man that helped us was very courteous, informative, and handled the equipment like a pro. If I need to rent again, I will definitely use that location again.

Rating:

5.0

Customer service fantastic.. very nice and helpful.. thanks

Rating:

3.0

Drop off location saw the lights didn't work and said she would make sure they were fixed. I rented from this same lady when I moved to Georgia and they are nice people. She told me the company I picked up from should check the equipment but most don't and do little as possible.

Rating:

5.0

Marie and her family were efficient and accommodating. She knows her equipment and her son is alert and helpful. I highly recommend them and will use them again.

Rating:

1.0

When I arrived at 9am there were no signs or people to indicate where I should go or how to get the truck. Only 2 locked gates and no trespassing signs. It took 30 minutes with customer support to find someone to open the gate and then I had to go through all my information which I already had entered online for the reservation again. Ultimately I was about 45 minutes late leaving with the truck after all that on a 6 hour rental. Finally, the truck had less than a full tank of gas when I went to get it and was not at the office location (it was at a grocery store around the corner). They did correct the gas issue when I got back after the rental but this was easily the most trouble I have had renting a truck ever.

Rating:

5.0

Efficient and very easy to work with- will definitely use again when needed. Highly recommend!

Rating:

3.0

It's in someone's yard! But very nice people when returned.

Rating:

5.0

Keep up the good work. Thanks.

Rating:

5.0

The lady who manages the check outs was kind, courtesy and very helpful!

Rating:

5.0

there were dog hair in between the seats and arm rest it need to be clean better when it comes to animal hair any rental person can be allergic not a good thing the wind shield came unattached on the driver side and it began to rained I pulled over at one exit it was close so i had to get back on the interstate and pulled in to QUICK TRIP and attached it back on thank god just check on those Two things it was great I arrived safe everyone was great yes to U- Haul

Rating:

5.0

The women that checked in our truck was sweet and super friendly. Even had a lovely conversation with her about her goats and chickens...would definitely recommend

Rating:

4.0

If u reserve a 26 ft truck and it breaks down before u can receive it . They should call u or email u so u can find another truck. In stead it cost more money for a 15 ft truck . Less packing more traveling , more gas . And I got no discount . For agrivation ! I’m still moving stuff after 2 days

Rating:

5.0

Marie was awesome everything went well

Rating:

5.0

attendant was very corteous. Everything was done quick.

Rating:

5.0

Very customer service oriented business

Rating:

5.0

Nothing

Rating:

5.0

The drop off was much better than the pickup. However, my drop off instructions were not clear. I was told the drop off was unstaffed, 24 hours, and just leave the key in a drop box. The actual location requires a telephone call, which I did upon arrival and found nothing there. A helpful woman came outside to meet me, lead me to the read drop off site (2 block away), and took my paperwork and the keys. I don't know what would have happened if I had not been able to reach anyone at the given drop off address.

Rating:

4.0

Setup was a little unusual for a uhaul location but the customer service was excellent.

Rating:

5.0

Just drive in, drop off trailer, and leave. No fuss at all.

Rating:

1.0

This was the most shady experience of my life. Uhaul should be ashamed to have their logo affiliated with a place like this. I spoke with the employee there and asked if I could drop off explaining my situation. She told me yes. They then proceeded to charge me a one way drop off fee of $180 without even telling me. I would not have dropped the uhaul there if I had been told this. I have already called customer service and reported this. I truly feel cheated and lied to. Please contact me about this.

Rating:

5.0

Great service!!!!!

Rating:

5.0

Maria was very pleasant when I arrived with my cargo trailer. After I parked the U-Haul, she assisted me in detaching the trailer. I have in the past rented a U-Haul truck from her and she was very polite and helpful. Thanks Maria!

Rating:

3.0

Please listen to your affiliate and make the appropriate changes in her account pertaining to her address. Marie mentioned that she’s tried to communicate with you and have the change made but there’s been no response on your end to change it. She’s a lovely lady trying to run a business. More of a team effort is warranted and you can do better.

Rating:

3.0

Number one you have the wrong address for their office. It is 935 Walnut St. not 934. It has been like that for some time. I think the reason for that is no one is reading the reviews. I liked Marie. She was polite and accommodating.

Rating:

1.0

Address was to an open field. Had to call the phone number and wait for someone to show up. Dropped off trailer in a grass field beside a grocery store. The attendant didn’t have a way of giving me a receipt proving I dropped off trailer. A really bad look for a really amazing company.

Rating:

5.0

Very nice owners

Rating:

5.0

Trailer jacks

Rating:

2.0

This dealer Didn't even have trucks on their property they were at the save a lot. The address that you gave me was wrong I had to call the 800 number and I talked to a person there that was not very helpful. Good by the time we did figure out what was going on it was thanks to a delivery delivery driver for nature's own who Happen to be making a delivery to save a lot. He informed me I need to go to blocks away to a blue house and honk the horn And somebody would open a gate which I did which I did and a twelve-year-old child ailed came out and opened the gate I said is there an adult there he says yeah my mom's in the house but you can just give me the key.. I said that's not how it works kid I know Burke's kid I need to have the Truck checked in. He says so you want me to go get my mom at as to I applied yes that would be helpful. A lady did come out of the house she never spoke to you never spoke to me she had a phone in her hand her hand she walked around the truck opened the front looked inside open the back looked inside she then said to me where's the key I said your son took it She then proceeded to go back in the house get the key turn the truck on and tell me "you All good". I received an Email from uhaul stating that u-haul did receive my truck back and into their inventory so I guess the blue house behind a fence with a twelve-year-old answering it was legit

Rating:

5.0

Someway of locking the dolly pivot point when you need to reverse with or without a vehicle

Rating:

2.0

They have a German Shepherd that was loose and I had to go to the car to get my keys and it tired to bite my hand, it actually but it’s mouth on my hand and was biting me! I told Marie and she didn’t do anything on the trip to GA the AC went out in the truck my husband almost had a heat stroke. We returned the truck 530 Tuesday and told the drop off place about it and they also said nothing they can do.

Rating:

3.0

Very convenient for me. Only problem is the GPS address online takes you to wrong location. A lot of lost time trying to figure it all out And who to talk to but The convenience of the location for me Makes up for any inconvenience.

Rating:

3.0

Location was at a residence. Was kind of odd but she did have what I was looking for. After the other Location that I reserved one at fell through she was able to assist me. Thankfully

Rating:

1.0

Charged me for services not rendered. In dispute now.

Rating:

2.0

When dropping off the truck and trailer, there was no office or any indication of where to turn in the keys. I called the number for the location multiple times and left a message with no one answering. Finally after an hour of waiting, a lady came up to the gate and helped me parked the truck within the fenced off lot. Apparently, the house next door to the vacant lot is where the “office” is located however there was no indication that was where I was to go to. Furthermore, the she explained to me that the number that I do listed on the uhaul website is incorrect and that they have been trying to get it corrected with no success. She was very helpful and apologetic but uhaul needs to ensure that the right number is represented.