Customer Reviews for KS EMPORIUM LLC
(U-Haul Neighborhood Dealer)

108 reviews

1439 Hwy 92 N Ste D   Fayetteville, GA 30214

(678) 369-0292

Office Hours

  • Mon-Sat: 12 pm–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(678) 369-0292

1439 Hwy 92 N Ste D
Fayetteville, GA 30214

Services at this Location:

Office Hours

  • Mon-Sat: 12 pm–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I can’t remember the name of the lovely woman that helped me along the way (my apologies) but she was extremely patient and graceful! Especially considering that I needed a last minute uhaul! She was so sweet and gave me clear instruction on how to safely depart my truck and check it back in. I’ll definitely be using this location for all future needs! Thanks so much!!

Courtney Fench 
Rating:
5.0

Customer did not leave a comment.

khayree Womack 
Rating:
2.0

I paid and was charged for a dolly and never received it. I had to call customer service to assist with the process.

Frances Dunlap 
Rating:
5.0

Customer did not leave a comment.

vincencia jeter 
Rating:
5.0

Nothing. Keep up the amazing 🤩 work

Profail Grier 
Rating:
5.0

Customer did not leave a comment.

Wilburt Smith 
Rating:
5.0

Customer did not leave a comment.

EBONY Overstreet 
Rating:
2.0

Provide funding to the store owner so they can enhance their business for a better presentation

Kerwin Young 
Rating:
3.0

Customer did not leave a comment.

Lindsey Lee 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN ROWELL 
Rating:
5.0

She was VERY professional, kind, efficient, and just an overall pleasure to work with. I had some personal obstacles that Kelli helped me to deal with. I would definitely rent from her again. Her ability to multitask & not lose focus is TOP TIER! She was extremely helpful with my rental needs today. Customer service like this needs to be recognized & mimicked everywhere.

Adrean M Young 
Rating:
5.0

Everything was Amazing

Profail Grier 
Rating:
5.0

Customer did not leave a comment.

Tara Wise 
Rating:
3.0

Customer did not leave a comment.

Gary Witherspoon 
Rating:
1.0

The truck was dirty from the start trash and different stuff all over the cab of the truck. Found other trash and even a bullet in the box of the truck. Worst of all the air conditioning didn't work at all. Made for a very long hot day. Very disappointed in uhaul.

Recardo McGriff 
Rating:
5.0

Customer did not leave a comment.

Miguel Mena 
Rating:
5.0

Everything was great! Kelli was very professional and pleasant. Thank you. Roslyn

Roslyn Breanda 
Rating:
5.0

Customer did not leave a comment.

Lashad Lewis 
Rating:
3.0

AC did not work on vehicle and there was an oil substance on the floor in the truck’s back that ruined my couch. We almost slipped and fell on it.

Tanesha Phillips 
Rating:
4.0

Newer trucks with working outlets would be my only improvement. Otherwise, rental was good.

STEVEN STONE 
Rating:
4.0

Customer did not leave a comment.

Jhanae Jones 
Rating:
2.0

Trucks were dirty inside and not as described in the previous renters description. Clean trucks and a full tank of fuel to start would be nice

Chad Snowden 
Rating:
1.0

First there needs to be a better system of communication the reservation was made 24 hrs in advance which was enough time to have everything in place the day of the reservation next there needs to be correct keys to the equipment that was reserved also the self check in is very time consuming there should be a heads up given but why would you money is to be made and your probably banking on customers having to extend their time because the verification took longer than expected which is eating up the reservation time it’s all a scam. Then when I did put in the complaint about not having a key for the equipment I could not cancel my reservation so I was charged anyway and I never even used the equipment

Lalia Bailey 
Rating:
4.0

Customer did not leave a comment.

Michael Reid 
Rating:
5.0

Just keep your good attitude!!

bethel nwaide 
Rating:
5.0

Customer did not leave a comment.

Jamil Williams 
Rating:
4.0

Customer did not leave a comment.

hazel sampson 
Rating:
4.0

So I made reservations at the Uhaul on Old National hwy. which I got a phone call confirming the the truck was the there at the location. Arrived at the location at 11:45 gave the worker my Drivers license. She told me that the truck the I Reserve wasn’t there. But it was showing that it was there. She call her manager and she made reservations at the Fayetteville, location which was 6 miles away from where I had to travel to get it and 10 more miles to the location where I had to go. If I was on Old National I was would on travel 3miles. when I ask would u get compensated for the miles that I had to travel to get the Uhaul I was told NO. When it wasn’t my fault that I was told the the Uhaul was there on there property. Even the work said it was supposed to be on the lot

Reandra Brooks 
Rating:
4.0

Customer did not leave a comment.

shereka osborne 
Rating:
2.0

I reserved the truck 3 weeks in advance. I also ordered a furniture dolly, a hand truck and furniture pads for my move. When I arrived to pick up I was informed that the trucks check engine light was on and that they were aware of it, none of the items I ordered were in stock no furniture pads no hand truck nothing. It would have been nice if I was given notice that needed to find theses items myself before the day of my move. And the truck was very hard to handle it definitely needs some work on it.

KENSHUN ISOME 
Rating:
5.0

This is not for this location - the phone app allowed pickup was excellent and the lady receiving me back was excellent. Due to me picking up before hours I am wondering if the last person to drop the tuck off did not clean it. However my only complaint is your advertising which I find very, very misleading. You are using a very small percentage of the cost of the truck that is a fixed cost - almost the smallest part of the cost. Someone only has to drive 21 miles to go beyond the $19.99 advertised cost. As your core business in the truck component is helping people move stuff from one place to another this means distance is involved. To leave out the cost of the distance aspect in your advertising I find very misleading. BTW -small print is not advertising.

Andrew Scott 
Rating:
5.0

Customer did not leave a comment.

ASHLEY LOPEZ 
Rating:
4.0

Get the uhaul fixed. I was sitting for hours because the u haul would not start

SAVION FRAZIER 
Rating:
3.0

Customer did not leave a comment.

Floyd Tatum 
Rating:
5.0

Great job, done by Kelli. Great location

Stanley Hollis 
Rating:
4.0

Customer did not leave a comment.

Myrtice Lawson 
Rating:
5.0

This location was very professional and knowledgeable about the checking in and checkout process—they were very accommodating and patient to my questions and changes. I will surely use this location again when I need another truck!

Crystal Smith 
Rating:
5.0

The customer service agent was very helpful and pleasant when I picked up my truck. I didn’t have a reservation and she helped me

DEJA PULLEY 
Rating:
5.0

Everything was up to par!!! No complaints at all!!

DENNIS VALENTINE 
Rating:
5.0

Customer did not leave a comment.

Monique Mitchell 
Rating:
1.0

You moved my reservation to another location, then failed to include the furniture dolly I had rented. The employees I spoke with mostly weren’t able or willing to help, and the truck moves very slowly.

Jacosa Ainuu 
Rating:
5.0

THIS REP WAS OUTSTANDING!!! I WILL BE USING HER AGAIN.

juan smith 
Rating:
5.0

Awesome Check in! Thank You

Nichole Ziegler 
Rating:
5.0

Nothing , she was excellent and very professional my son said “ she’s extremely beautiful and professional “ I would recommend everybody there

Diane Dukes 
Rating:
5.0

Customer did not leave a comment.

JAVONTAE COLEY 
Rating:
2.0

I requested and was given an in person pick up / drop off vua uhaul, however the owner was never there during her open hours and I ended up being forced to do self check out online etc. 30 min on drop off and pick up and very frustrating! I request a discount for the inconveniences.

Emanual Johnson 
Rating:
3.0

No one was there when I was scheduled for pick up

michael landry 
Rating:
5.0

Customer did not leave a comment.

Bruce Farrow 
Rating:
5.0

Everything was great at that location but U-Haul itself charge me $25 and some change for gas saying that I didn't replace the gas when I got the truck it was at a quarter tank they have on the contract that it was at 3/8 of a tank for that account I had just the right amount of money in there to pay for it by them charging me the 25 and some change took me in the negative and my bank charged me for overdraft I feel that I should be compensated the money they charge me plus overdraft fee I took pictures before I pulled off from its location would show the mileage that it was on there and when I returned it please contact me by email or directly 313-917-2467 my name is David loving

David Loving 
Rating:
5.0

Fast and friendly

Brian Hall 
Rating:
5.0

very responsive and helpful. will rent from her again!!

DALE GEORGIA 
Rating:
5.0

Customer did not leave a comment.

Stephanie oneal 
Rating:
1.0

This is the second time I've rented a U-Haul this month first time two trips bigger truck $133 second time smaller truck one trip to the same location $184.96 $21.14 $48.10 do not understand these charge

Micheal Smith 
Rating:
3.0

My pickup location was moved 4 times and very inconvenient

Phyllis Cooper 
Rating:
5.0

Great customer service! Quick, easy and enjoyable experience. Thank you!

David Rose 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JONES 
Rating:
5.0

Customer did not leave a comment.

Harold Hair 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JONES 
Rating:
5.0

Love her services

WILLIAM JONES 
Rating:
5.0

The owner of this location came through in the clutch! She was kind and accommodating.

Monica Kinard 
Rating:
5.0

Nothing at this time. Thank you

Ian Taylor 
Rating:
5.0

The customer service received from this location was exceptional. Will definitely be using this uhaul location next time

albert arthur 
Rating:
5.0

Customer did not leave a comment.

ANTHONY murphy 
Rating:
5.0

Everything was A1

Alicia Riley-Horner 
Rating:
3.0

Equipment was clean however, needed air in left tire.

adeline taylor 
Rating:
1.0

Customer did not leave a comment.

Joseph Silva 
Rating:
5.0

Can not think of anything.

Vandee Perry 
Rating:
5.0

Nothing

Ian Taylor 
Rating:
4.0

Young woman running this store has a great work ethic and is very helpful.

JASON HOLLAND 
Rating:
4.0

More space to park the U-Haul trucks.

BRANDON JOHNSON 
Rating:
5.0

It was a pleasure doing business with your KS Emporium location. I will definitely be returning to this location for UHaul truck rental needs. Thank you for a very pleasant experience!

Vandee Perry 
Rating:
5.0

Great customer service. We rented a truck 3 different times and each time was a great experience. Thank you.

DENNIS VALENTINE 
Rating:
3.0

Customer did not leave a comment.

Luis Alexandre Correia Teixeira 
Rating:
4.0

All went well from start to end.

Clayton Whitehead 
Rating:
5.0

Excellent service.

DARRYL HOLT 
Rating:
5.0

Customer did not leave a comment.

torey sims 
Rating:
2.0

I was charged for a dolly that was not on the truck when I picked it up. I was told that the rental was $39 total plus the mileage. The truck was driven 23 miles ( a little under) which should only be a charge of $22.77. The truck was not clean in the inside of the loading space and I took pictures and contacted customer service immediately after noticing the red dirt in the back of the truck and tires.

Yolanda White 
Rating:
4.0

Excellent customer service at this location.

Clyde Mason 
Rating:
5.0

Kiara Herrington was extremely helpful in making the process very simple. 5 Stars Kiara!!!!!

Win Wilson 
Rating:
4.0

The cabin needs to be cleaned. It's not disgusting, just a little dirty

Kimberly Coleman 
Rating:
5.0

Ms. Kelly was very friendly and accommodating. She found out our needs and suggested a less expensive truck saving us money, always a good thing.

ROBERT POWELL 
Rating:
5.0

Customer did not leave a comment.

derek ABNEY 
Rating:
5.0

Customer did not leave a comment.

Karlston Davis 
Rating:
4.0

The Location As A Pickup Or Drop For Those In That Area I’m Sure Was Fine. Way Off The Beaten Path For Me. Added Undue Miles To My Rental If Which I Had To Pay. There Was A Drop Iff Closer To My Home Which I Tried To Drop Off To But Unfortunately It Wouldn’t Allow Me Ti Because If Uhauls Selection For Drop Off. Very Disappointing.

ANTHONY BANKS 
Rating:
5.0

Ms. Kay was very helpful especially when my phone did not have a clear signal to do an online check in. I highly recommend her.

Francisco Tapia 
Rating:
5.0

N/A

ANDREW GRAHAM 
Rating:
5.0

Customer did not leave a comment.

Christopher Andrews 
Rating:
5.0

Customer did not leave a comment.

Robyn Lane 
Rating:
5.0

Customer did not leave a comment.

Darlene Overton 
Rating:
5.0

Kelli was great. She was very patient and provided excellent customer service. She went over everything thoroughly and addressed any concerns I may have had. Would definitely recommend her location.

morgan gouthier 
Rating:
5.0

I truly could not find anything wrong with the service so as of right now nothing to improve Kelly the customer service agent was very helpful.

Shalanda Winstead 
Rating:
1.0

I am very unhappy with the customer service at this location. I was forced to return the truck before my rental agreement was up. The personnel took possession of the truck while it was still in my name. I specifically told her not to do that and I would handle it myself. She called aField supervisor that told her to go ahead and take possession of the truck. I would like a full refund.

Debra Keen 
Rating:
5.0

I am very pleased with the company. My immediate needs were met and the young representative was knowledgeable, patient, helpful and polite. Job well done!

Eunice Noel 
Rating:
1.0

The young lady that assisted us, Kelly, was very unprofessional! She was completed inattentive to me from the moment I walked in. I stood at the door waiting for some assisted due to not knowing where to go. I waited for someone to greet me or say something to let me know I was in the right place. I saw the U-hauI sign, but didn’t really know because it looked like a boutique. After awhile, I peeked into the open space and she was sitting, on her cell phone working on something related to the clothing that was around her. I continued to wait while not knowing if I was even in the right place. When she got off her call, she asked how she could help me. I told her who I was and stated that I had a 5:30 reservation. I also asked if I was in the right place. She continues doing what she was doing while telling me what I needed to do. I didn’t understand what she was asking me to do and when I caught on it did not work. She continue to work with her head down while I tried to download my license. I was confused and she didn’t offer to assist me or focus on what why my license wouldn’t download. I attempted 4x before she called someone for assistance. By that time, I had grown crusted at her lack of attention. While on the phone she told the person that it needed to be fixed because the customers was getting mad with her and that she has nothing to do with the system not working. I was in disbelief after hearing her say that because the breakdown in the was not what frustrates me. It was her lack of attentiveness. She finally got up and tried to do it herself on my cell phone. After everything was completed, she walked to the door. I was still sitting down when she let me know that she was going outside. She continued to explain the process quickly as if she had somewhere to go! I attempted to get her to explain certain things again, but didn’t want to continue the process with her. I just figure I would call customer service for help when I returned the truck. She was horrible!!!

STEPHANIE WILLIAMS 
Rating:
2.0

The address that shows on the website it WRONG. Sends you to a place in the middle of downtown, when in reality it's WAY out of town. I had to call twice to find out where the heck this place was. It's also almost invisible from the road, because the parking lot is down a hill from the road. If you blink you'll miss it.

Gregory Kingsland 
Rating:
5.0

Customer did not leave a comment.

Rachel Woods 
Rating:
1.0

Bad customer service. Owner didn't tell the truth charge me for two days when I told her I didn't want the truck but for one day. Very bad experience and will never use her business again. She didn't tell the truth.

LYNETTE BROWN 
Rating:
5.0

While placing the truck order via phone, I informed the representative that I needed a dolly. She explained that an additional charge would apply. However, upon arrival and during a conversation with the representative who placed my order, I was told that there were no available dollies on site. This was very disappointing because I was headed to pick up some heavy furniture. Additionally, I had to be there by a set time which would not have allowed time for me to stop and purchase one. The furniture was loaded but with extreme difficulty without the dolly.

WANDA GREENWOOD 
Rating:
5.0

None

Catrica Neal 
Rating:
5.0

Wonderful Service

Jydina Ferrell 
No reviews have been submitted for this location.

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