Customer Reviews for KK Auto Sales
(U-Haul Neighborhood Dealer)

447 reviews

215 W Main St   Frostburg, MD 21532

(240) 284-4014

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(240) 284-4014

215 W Main St
Frostburg, MD 21532

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The check-in process over the phone was a bit confusing at first!

Dennis Mickey 
Rating:
5.0

Customer did not leave a comment.

Carol Richardson-Heft 
Rating:
2.0

I was not given a paper contract for in the truck, while I rented the truck. I was never given any kind of receipt, for the amount of the actual charge or what the amount of the Hold on my card would be and when it is released? WHY??

Lisa Caruana 
Rating:
2.0

Parking lot too small to accommodate customers. Simply not enough room. Accident waiting to happen when you have inexperienced drivers on a parking lot which is way too small. Plus closed on Saturdays at 12pm?

David Wieman 
Rating:
5.0

Very friendly and helpful.

RONALD SHOEMAKE 
Rating:
5.0

Customer did not leave a comment.

Lauren McKee 
Rating:
4.0

Customer did not leave a comment.

KENNETH LLOYD 
Rating:
3.0

Customer did not leave a comment.

Joshua Stong 
Rating:
4.0

Customer did not leave a comment.

Sandy Colea 
Rating:
5.0

Easy and quick

Christy Metts 
Rating:
5.0

Nothing really. We got there and Kenny was warming up the truck. It was cold and rainy that morning. He was very kind and made the process so easy!

JIM DIXON 
Rating:
3.0

Limited parking was available at drop off

Patrick Speir 
Rating:
5.0

Make it easier to rent and return using mobile phone.

Michele Ritchey 
Rating:
5.0

Customer did not leave a comment.

Christy Metts 
Rating:
5.0

Both members in office was polite and very helpful. Service was fast and made the experience of moving a pleasure.

michael andrick 
Rating:
4.0

As far as the place I picked up the Uhaul Kenny Kerr I have no complaints whatsoever. No shower ew e saw 3

Amanda Geary 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ANASTASIO 
Rating:
5.0

Customer did not leave a comment.

Roslyn Smith 
Rating:
5.0

Customer did not leave a comment.

Paul Cooper 
Rating:
5.0

Customer did not leave a comment.

jim wiley 
Rating:
3.0

Customer did not leave a comment.

Janice Wright 
Rating:
5.0

Customer did not leave a comment.

Joshua Poole 
Rating:
4.0

Customer did not leave a comment.

Beverly Schiver 
Rating:
4.0

Customer did not leave a comment.

Brian Berkebile 
Rating:
5.0

Customer did not leave a comment.

RONDA ALLEN 
Rating:
5.0

Customer did not leave a comment.

Jennifer Race  |  Overall Experience 
Rating:
5.0

Absolutely nothing at that location very nice 👍🏾

william harper 
Rating:
1.0

Customer did not leave a comment.

Michael Wilhelm 
Rating:
5.0

Customer did not leave a comment.

Matthew Green 
Rating:
5.0

Was unable to do the self drop off through the U-Haul website. Called U-Haul twice to get help and was disconnected on transfer both times. Called KK Autos and the owner was very helpful and understanding.

Robert Coffeen 
Rating:
5.0

Easy to find and drop off. Lots of space to pull a big truck into.

KRISTOFER FLOWERS 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MCDANIEL 
Rating:
3.0

It was smooth. Easy drop off

Robert Franco 
Rating:
5.0

Nothing.

Jeff Meyers 
Rating:
5.0

Customer did not leave a comment.

FRANCIS MOUSE 
Rating:
4.0

The people were very nice and we got the cleanest truck my husband has ever seen.

CINDY KNIES 
Rating:
5.0

I’ve known the owner of this place for many years. He made things easy for me, which was appreciated after a long distance move.

Jennifer Race 
Rating:
4.0

No recommendations. Efficient.

William Diehl 
Rating:
5.0

Customer did not leave a comment.

william crawford 
Rating:
5.0

There’s nothing I noticed to improve upon, excellent service.

Marcus Brock 
Rating:
5.0

I have nothing to suggest, because the experience was perfect. Using the check-in and out tools made for a quick, seamless process. Your apps provide a user-friendly experience. And KK Auto Sales staff are great to work with. I may even start bringing my car there for service!

Heather Reedy 
Rating:
4.0

Customer did not leave a comment.

ATREYU AUSTIN 
Rating:
3.0

There actual gasoline in the truck was about 8-10 gallons less than the owner/agent listed on the contract. Obviously I ended up footing the bill when I filled the truck up. I'll pay double to use Penske for all future needs.

JUSTIN ELFRITZ 
Rating:
4.0

Business was closed when truck was returned. Key drop box was easy to locate and plenty of room to park the truck.

Bradley Showalter 
Rating:
5.0

Customer did not leave a comment.

Adam Ruppenkamp 
Rating:
4.0

Customer did not leave a comment.

Mirjhana Buck 
Rating:
5.0

Customer did not leave a comment.

ROBERT TAYLOR 
Rating:
3.0

Not open the hours posted on the internet

BRET FOGLE 
Rating:
4.0

Customer did not leave a comment.

John Ambrose 
Rating:
5.0

Customer did not leave a comment.

John Heycock 
Rating:
4.0

Customer did not leave a comment.

TINA NIGHTINGALE 
Rating:
5.0

Customer did not leave a comment.

Billy Warner 
Rating:
5.0

Excellent service and so nice to have 24 hour service /drop off

Judith Scott 
Rating:
5.0

Sign in was timely, not a long wait, instructions easy, friendly.

Martha Medich 
Rating:
5.0

This facility and those working and managing the site were some of the best in the country I've ever experienced in my 51 years I've been alive and a life-time u-haul customer!

Thomas Spielman 
Rating:
5.0

well ? holliday koffee for early morning customers would be nice. just keeding. my gratitude to the staff ,service was superbly expeditious that us customers depend on.

Alan James 
Rating:
5.0

Customer did not leave a comment.

RALPH SCHRAMM 
Rating:
5.0

Customer did not leave a comment.

Gregory Crowe 
Rating:
5.0

Customer did not leave a comment.

Brittany Prime 
Rating:
5.0

Customer did not leave a comment.

Cristofer Price 
Rating:
5.0

Although the truck was relatively clean. It obviously hadn't been wiped down. There were alot of spots that were sticky from spilled soft drinks.

William McFarland 
Rating:
3.0

Customer did not leave a comment.

Cheryl Baldwin 
Rating:
5.0

Customer did not leave a comment.

Denise Snead 
Rating:
5.0

Nothing

thomas bosley 
Rating:
3.0

If you have a sign that clearly states, all customers must wear a mask, then they should enforce the policy. None of the employees or customers were wearing a mask. I will choose a different location next time but the lady was friendly.

Devon Hughes 
Rating:
5.0

Customer did not leave a comment.

Barbara Neale 
Rating:
5.0

Customer did not leave a comment.

Andrea Maruskin 
Rating:
5.0

Excellent service

Jon Stroup 
Rating:
5.0

Customer did not leave a comment.

ROBERT KLUVER 
Rating:
5.0

Customer did not leave a comment.

charles cejka 
Rating:
5.0

Customer did not leave a comment.

BOB THOMAS 
Rating:
5.0

Customer did not leave a comment.

Sandy Seelye 
Rating:
4.0

Customer did not leave a comment.

Mardiko Ellsion 
Rating:
5.0

Customer did not leave a comment.

Belinda Sagal 
Rating:
3.0

Customer did not leave a comment.

David Beeman 
Rating:
5.0

Customer did not leave a comment.

Darrel Zehm 
Rating:
5.0

I needed to change to a larger truck at the last minute and Mr. Kerr made the change without hesitation. He was great to deal with. Many thanks!

martin green 
Rating:
5.0

Very friendly staff, made sure everything was ready to go. Very easy to rent vehicle.

Wendy woodward 
Rating:
4.0

My pickup location was changed on me the day before scheduled! When moving last minute changes are not welcome. Have not seen my credit card charge yet but hope there are no additional charges as a result. Was told there would not be.

Bradley Ewing 
Rating:
5.0

Customer did not leave a comment.

Enos Tice 
Rating:
5.0

Very nice people also ??

Tracey Whitman 
Rating:
5.0

Customer did not leave a comment.

RONDA ALLEN 
Rating:
2.0

The parking was packed and I had to do some tight maneuvers to get the truck in there. The employees didn't even know where all of the cars were that were blocking me. They just said to go outside and park in a spot that was blocked off by another car.

Wesley Pearce Rinehart 
Rating:
2.0

I had scheduled a time to pick up my U-Haul ahead of time on the web site. I received an email saying it was ready to be picked up at the scheduled time. When I arrived, the door to the business said they were out and to call a number, which was odd, but staff was present. They didn't have their tablet charged and didn't seem to know how to use it. I did not take a photo of my diver's license because it said it could be done at pick up. They couldn't figure out how to do it and had me go on my phone to do it, and told me I should have done it myself before. It wasn't a very friendly experience. They didn't tell me anything about the truck, just gave me the keys and said it was outside.

Benjamin Neece 
Rating:
5.0

Customer did not leave a comment.

carolee lucas 
Rating:
1.0

Customer did not leave a comment.

Lori Sines 
Rating:
5.0

Customer did not leave a comment.

scott william greaser 
Rating:
5.0

great service and both were very personable and friendly..

denise hartman 
Rating:
5.0

Customer did not leave a comment.

george dailey 
Rating:
4.0

Customer did not leave a comment.

Deborah Bowser 
Rating:
5.0

none.

Charles McNally 
Rating:
3.0

Customer did not leave a comment.

Greg Bamberger 
Rating:
5.0

Customer did not leave a comment.

Deborah Bowser 
Rating:
5.0

Customer did not leave a comment.

Linwood Reddick 
Rating:
4.0

Customer did not leave a comment.

Damien Wickizer 
Rating:
1.0

They’re supposed to close at 2:00 and they left early. I really wanted to check in with a human being because of the mileage charge issue.

Kenneth Abramowitz 
Rating:
5.0

They were very helpful, the truck ran great and they processed the return quickly. All in all, a painless bit of business.

sean McKewen 
Rating:
3.0

Customer did not leave a comment.

robert carden 
Rating:
5.0

Quick,easy and friendly experience

CHARLES LAZAR 
Rating:
5.0

Used e-return app, went well with no problems, great option for returning truck when drop-off location was closed

Rob Foltz 
Rating:
3.0

Customer did not leave a comment.

Tom Westwood 
Rating:
1.0

When I called the rental office he stated that he had nothing available and he was extremely rude! I will NOT use this service again unless it is a Uhaul storage facility!

Privacy Request  |  First Impressions 
Rating:
3.0

I didn`t have a tape measure, but I`m pretty sure the room was not 6x8. Luckily we could stand our couches up

Privacy Request  |  First Impressions 
Rating:
2.0

When I got to the storage facility, the owner was unaware that I had put in the reservation. The guy was very helpful with helping me look for another place to store my items.

Privacy Request  |  First Impressions 
Rating:
3.0

The owner was very helpful! The storage rooms are very simple, but it was all that we needed. Thanks again for your help

Privacy Request  |  First Impressions 
Rating:
2.0

I can`t move in some items bc I can`t use a handtruck on the icy path. I recommend to look at the unit FIRST, to make sure they can get their stuff moved in, bc the path is narrow on a grade.

Privacy Request  |  First Impressions 
Rating:
1.0

The process went smoothly, the owner very helpful. Not impressed with the facility itself. Concerned that I could see other peoples stored items and that there was snow on some of their items.

LAURA HORRELL  |  First Impressions 
No reviews have been submitted for this location.

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