Customer Reviews for KB Autos
(U-Haul Neighborhood Dealer)

Rating:

3.0

They charged me $40 cash to load my car.

Rating:

5.0

The man behind the desk was rude, impatient, and ill-mannered.

Rating:

5.0

the only negative issue I have is with the APP. It would not let me upload photos when dropping off but it did accept that it was dropped off.

Rating:

5.0

Please keep the friendly, positive atmosphere. It makes a huge difference when choosing a location.

Rating:

4.0

Parking is always an issue there with cars under repair blocking space for the maneuver

Rating:

5.0

Excellent experience

Rating:

5.0

KB Autos is not the closest location to my house. I always rent from them when possible because the staff there is excellent. I have no suggestions on how to improve this location because everytime I have used them (at least 3 or 4 times) the experience has been great.

Rating:

2.0

Waited over an hour to get assisted and was late for my movers. Very disappointed in the quality of service recieved.

Rating:

5.0

Great location. The owner was very friendly and helpful. I choose the mobile pickup but the location services would not work on my phone or my sons. Luckily the dealer was there and helped us.

Rating:

3.0

I had to go to this location for a truck after a reservation at another location didn’t have my truck. Very disgusted with U-Haul at this point. I wasted two hours running around looking for the second truck. U-Haul call center. Employees were rude and one actually hung up on me. I’ll look at other companies first move forward.

Rating:

1.0

Awful. Still waiting on a call from customer service. Needed to get a 26 ft truck at 7 am, planned to do mobile pick up, turns out the location doesn’t do that but the app says you can. Wasn’t able to pick up truck until 9, had to tell movers to come later bc of that. Also it was a 20ft truck and not a 26. Causing us to not be able to pack our whole house and use the movers for that. Movers left after 4 hours and we still have several things in our home that needs movers to move them so we are now hiring other people. This experience was a nightmare.

Rating:

5.0

The front desk person was very kind and professional, he helped me to hitch the trailer even under the rain. Thanks

Rating:

3.0

They never want to give you a receipt. And I told them I wanted a printed receipt because I didn't get one another time and they tried to say that I didn't turn the U-Haul in that Saturday when I did and they tried to get a extra day payment.

Rating:

5.0

Second time I've rented and both have gone flawlessly.

Rating:

5.0

I would suggest some maintenance on the appliance dolly. There was only one left when I picked up the truck. It was missing the strap to secure the appliance and one of the stair assist tracks was missing the belt over the mini wheels so you could not use the equipment properly. Check in and drop off was fast and easy and staff was friendly.

Rating:

3.0

Location: The person at the pickup location was slow and didn't communicate well, but was nice enough and told me there was no paperwork that I'd be emailed the contract. Uhaul.com: What I was very displeased with was that the equipment was a 40 minute drive away even though I reserved to pickup and drop off equipment at the location 7 minutes from my house. When getting the confirmation call, and I asked about getting it at the location I reserved with I was told that "maybe they didn't have any, and oh yeah there's a note here that this is why". Ok so i drive the 40 minutes there arrive at 12:00, talk with the person there, am told the contract will be emailed, drive 40 minutes home, then about 20 minutes later the contract is emailed. 3 days later it's time to return the trailer. I check the paperwork and it says that the return location is with the contract. The contract only shows "location" of where I picked it up, no return location even though with my reservation the location was Gone Country in Denver, NC. I go to Gone Country but they haven't opened, I call your 800 number and the person on the other end is pleasant but insistent that I have to return it to the pickup location even though that's not what I selected on my reservation. So he offers to connect me to customer service, I explain to the lady on the line there, after being on hold for 10 minutes, the situation. She says yeah, it's in the contract. I explain that no, actually the contract just says "location" not "return location". She says well if you had concerns you should have looked at your contract, I explain again that the contract arrived 1hr after pickup. She says well you should have raised your concern during the confirmation call, again I state that I did and asked them to double check on availability at the location closer to me. She again repeats "you should have checked your contract" we go through that cycle one more time, then she says well on the website when you made the reservation it says that. I asked "says what?" she clarifies, that it says that we can change the location if we need to based on equipment availability. I say I understand that, and picked the equipment 40 minutes away from me because that was all that was apparently available, but at no time was I told that the drop off location was changed. There was no empathy, no attempt to do anything, no concern that I'm having to spend 90 minutes of my time missing work on a monday morning because of this change and lack of notification from uhaul. She says I should have changed the reservation to a one-way, before picking up the trailer, I re-state that there was no indication that this had been changed, she repeats that it's in the contract, i repeat that I didn't get the contract until 1hr after pickup. She then says "yes, and we apologized for that", "when was that apology?" I asked. She said that her telling me "we apologized for that" was an apology for the inconvenience of changing the pickup location. I said "ok, thanks for that and have a good day" she stayed on the line for another 20 seconds without saying a word then hung up. So in summary, what can you do for the next customer: 1. honor the reservation pickup location, actually have the equipement there 2. don't change the drop off location without informing the customer 3. if changes are necessary, have the customer sign off on them before pickup 4. have customer service reps who have at least a minimal amount of empathy for the situations you all are putting customers into 5. have customer service reps that note down what went wrong and give some indication that they are going to do something about it, maybe note a software issue in the system that could have informed and prevented some of these problems. Maybe something about requiring customer acknowledgement, something. I have the distinct sense that no f$%^s were given here and that the implication is that it's my fault I don't understand internal uhaul policies, systems limitations, and contracts before having given the chance to read them.

Rating:

5.0

Nothing

Rating:

5.0

The staff at this location are very helpful and the service is quick. In and out with no issues.

Rating:

5.0

My guys took care of me I’ve had to went a couple times over the weeks and they have been amazing

Rating:

5.0

Very good very cool people clean and easy.

Rating:

5.0

Very friendly and knowledgeable staff.

Rating:

1.0

I was charged double for my purchase. Inconvenient.

Rating:

5.0

Good service atención

Rating:

1.0

The representative was rude and lied. He sent the text confirming I declined the insurance and then added it to the contract. When I pointed it out to him on the app and paperwork he begin to argue with me. The contract had to be voided and redone only after I told him off. Worst experience ever. I felt disrespected. There are other companies I can use for truck rental.

Rating:

5.0

Super Friendly Staff. Easy check in and check out process. Would Definitely Recommend.

Rating:

3.0

I don’t like the check in experience in Charlotte. I want a receipt upon check in no matter how busy the location. I don’t like the “trust me” attitude experienced at KB and also at the Boxmeer location.

Rating:

5.0

Always friendly and a great experience.

Rating:

5.0

I rented 2 trucks, a week apart!. Looks like I have to rent another in about 3 weeks. Friendly staff and very accommodating! Definitely would recommend!

Rating:

5.0

The people are very kind and helpful

Rating:

5.0

This is the best Uhaul experience I've ever had. Everyone in the facility was very friendly, helpful, personable and efficient. Customer care and service was top notch. I enjoyed talking with the gentleman I didn't want to leave. I appreciate everything and will be back when I'm in need of moving services again.

Rating:

2.0

Truck was in bad shape and dirty. Pick up was dis organized. No dolly that I reserved, keys not left in truck and had to clean it to be able to use it.

Rating:

5.0

The customer service at this location is top notch. I would just continue to do the good job you are doing.

Rating:

5.0

Would use again. Friendly and positive

Rating:

1.0

Didn’t return equipment on time so I was charged an extra day

Rating:

5.0

I would like to see the location to open every day at 8:00am Everything or service was great 😊

Rating:

1.0

There was no dolly on the truck when I picked up and I told the person that when I talk with them and I was told I would not be charged and I go to check my email guess what I was charged 50 for the missing dolly and another 7 for dolly rental, now how do I get charged for both rental and purchase of the missing dolly and been calling since this morning and guess what again NO ONE IS ANSWERING THE PHONE...The truck was dirty with paper in the back of it when I pick it up I also told the same guy that as well.

Rating:

3.0

The truck was parked in a muddy location so hard to walk around to inspect. It should have been pulled forward by representative to a suitable spot. The inside had not been swept out there was broken glass and screws etc in 2 areas. There was also a 8” sliced hole in ceiling. Did not discover this until later. Reported issues with truck - not starting and wheel vibration. On returning the owner said it’s a poor truck and one of oldest in system. The rusted battery wire connection needs replacing and something done on the vibration. Also the location had no additional equipment I rented and I had to drive to a different location. I should be compensated for that.

Rating:

5.0

The area where the auto transport was parked was very muddy. Maybe some rocks, sand or gravel could be poured in the area.

Rating:

5.0

Everyone was extremely friendly and helpful. I was a little worried about driving such a big truck, but I had no problems with it. Everything went very smoothly! THANK-YOU!

Rating:

5.0

Friendly staff

Rating:

2.0

Nothing. Its just the nature of an old dilapidated gas station.

Rating:

5.0

Staff very polite i recommend this store

Rating:

4.0

Excellent customer service equipment was in excellent shape I would recommend and also use this facility again

Rating:

1.0

Uhual installed my hitch and wiring. The wiring did not work and no uhual could fit us in quickly to fix it before our trip. Once we got to our final destination, several uhual dealers refused to take the trailer back so we had the hardest time trying to return it. Overall a bad experience and would not recommend.

Rating:

4.0

We did not have any problems with the drop off. Thanks

Rating:

5.0

Nothing. Great Customer Service

Rating:

5.0

The staff was very friendly and helpful. KB Autos has a large selection of Uhaul trucks and trailers. Highly recommend KT Autos for your UHaul needs. David

Rating:

1.0

Rude and very disorganized. Facility was dirty as well.

Rating:

2.0

The guy who installed my hitch took my pin out of my trailer and forgot to put it back in. I got a few miles away and after a few turns, the trailer slammed into my van. Thank goodness nothing was damaged. I fixed the situation and made it to another U-Haul, where a nice gentleman chained the trailer properly and gave me a pin.

Rating:

5.0

Great customer service!!

Rating:

5.0

The whole experience went very quickly. The gentleman that helped was top notch!

Rating:

2.0

Looks nearly abandoned. No place to drop off trailer except clear in the back by other businesses.

Rating:

2.0

This is the type of U-Haul location that everyone jokes about. A dirty little gravel lot with 3 or 4 trailers, an office that looks like a condemned building and an employee who acts bothered that you showed up.

Rating:

5.0

Great people to work with. Treated me more like a friend than a customer.

Rating:

5.0

He was amazing and SOOO helpful. He helped us attach our car to the trailer and was so nice!