Customer Reviews for K Embry Insurance
(U-Haul Neighborhood Dealer)

30 reviews

329 Old Hwy 60   Hardinsburg, KY 40143

(270) 859-4129

Office Hours

  • Mon: 1 pm–6 pm
  • Tue: Closed
  • Wed: 1 pm–6 pm
  • Thur: Closed
  • Fri-Sat: 8 am–2 pm
  • Sun: 1 pm–6 pm

Services at this Location:

Contact Us

(270) 859-4129

329 Old Hwy 60
Hardinsburg, KY 40143

Services at this Location:

Office Hours

  • Mon: 1 pm–6 pm
  • Tue: Closed
  • Wed: 1 pm–6 pm
  • Thur: Closed
  • Fri-Sat: 8 am–2 pm
  • Sun: 1 pm–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Lenny Wade 
Rating:
4.0

Uhaul was parked right behind huge pot hole, that is my only complaint.

Erin Skaggs 
Rating:
5.0

Customer did not leave a comment.

Kathy White 
Rating:
5.0

Thank you accommodation. We appreciate the friendliness if thus representative.

Chuck Gentry 
Rating:
4.0

Customer did not leave a comment.

JOHN HALL 
Rating:
1.0

The truck didn’t have no dolly in it and the transmission and brakes were going out on the truck will not be renting again!

Victoria Walls 
Rating:
5.0

Customer did not leave a comment.

DONNA UNDERWOOD 
Rating:
2.0

Customer did not leave a comment.

Joshua Madison 
Rating:
5.0

Customer did not leave a comment.

Kris Glenn 
Rating:
5.0

Customer did not leave a comment.

Kay Ray 
Rating:
5.0

Customer did not leave a comment.

Hunter Burden 
Rating:
5.0

Karen did a great job

Aaron Kovacs 
Rating:
3.0

The company changed my pickup location last minute to one that was way out of my way. Cost extra time and extra gas but was offered nothing for their mistake. I wanted to do the self check in and the person who owns the location was upset because she wanted to do it. However, she was 30 minutes away from the pick up place and would not add those extra 30 minute I would not get so I did the self check in option. Please make everything self check in and please keep better track of your uhaul vans locations. Don’t tell someone their rental will at a certain place at a certain time when that’s not true. Would not recommend will look for other moving options next time.

Holly Wiseman 
Rating:
4.0

Customer did not leave a comment.

Thomas Hodges 
Rating:
1.0

Worst experience I’ve ever had in my life. 24/7 check in is a joke. Spent several hours on the phone being transferred and getting misinformed by uhaul employees. They called late the day before I was to pick up my truck to tell me they didn’t have it and I had to drive an hour away to get a truck. Both ways to just move 35 minutes down the road.

DENNIS OLLER 
Rating:
5.0

Customer did not leave a comment.

Patricia Seelye 
Rating:
3.0

Customer did not leave a comment.

Melissa Woodard 
Rating:
2.0

Noone was there. Had to pickup from another location

Darryl Robinson 
Rating:
3.0

The location representative was great but the on line part was less then a good experience

Fay Carter 
Rating:
5.0

Karen is always helpful..would not go anywhere else!!

Kathy White 
Rating:
3.0

Customer did not leave a comment.

William Moegling 
Rating:
3.0

I PAID FOR MY RENTAL $157.00 WHEN I PICKED IT UP IN LOUSIVLLE, I STAYED UNDER THE 80 MILES AND FILLED THE TRUCK FULL OF FUEL, I PICKED UP MY THINGS OUT OF THE UHAUL TRUCK AND SWEPT OUT THE BACK SO IT WOULD BE READY FOR THE NEXT FAMILY. I WAS THEN CHARGED ANOTHER $57.00 WHEN I DROPPED IT OFF WITH NO EXPLATION WHY. WHEN I PICKED UP THE TRUCK FOR $150. I WAS TOLD THIS WAS A ONE WAY RENTAL AND ALONG AS I RETURNED THE TRUCK IN THE CONDITION I RECVIED IT IN AND DID NOT EXCEED 80 MILES I WOULD NOT HAVE ANY MORE FEES.

JOHN DADDONA 
Rating:
4.0

Customer did not leave a comment.

Tasha McCoy 
Rating:
5.0

Very helpful

Stephen Hook 
Rating:
2.0

Customer did not leave a comment.

Brandy Coffelt 
Rating:
4.0

There is limited space in the pickup and dropoff area. I managed to back into my space on the return, but it is off a busy street. The vendor was very helpful and responsive and did most of the work in hooking my truck up to a 6x12 trailer.

John Hill 
Rating:
5.0

Customer did not leave a comment.

Arlie Brown 
Rating:
2.0

The truck had no gas in it when I picked it up but I was charged another $110 to my credit card to fill the truck up. The truck had between 1/4 and 1/2 tank when I dropped it off. This angers me.

SHERRY ESPOSITO 
Rating:
5.0

Customer did not leave a comment.

Ronnie Carman 
Rating:
5.0

Karen was the best, she was friendly and very helpful

Tommy Titus 
No reviews have been submitted for this location.

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