Customer Reviews for Jus Storage
(Distribuidor de U-Haul del vecindario)

1,280 comentarios

517 S Sandhills Blvd   Aberdeen, NC 28315

(910) 944-2951

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(910) 944-2951

517 S Sandhills Blvd
Aberdeen, NC 28315

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

Not much. The truck was ready and waiting for us. We requested a dozen moving blankets and they were there also. The man who checked us in couldn't have been nicer or more helpful. We would definitely use this location again.

Stephen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY H. 
Clasificación:
5.0

Great service

JEFFREY M. 
Clasificación:
5.0

Another easy rental and very good trucks

DAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANIS M. 
Clasificación:
4.0

I requested a U-haul from a location closer to me but was told I had to drive quite a distance in order to pick it up. Then, my contract had a mileage available less than my trip distance. This was a significant issue with final cost that the customer representative at this location was able to assist me in sorting out. I was about to never return to u-haul after this trip. However, this gentleman and his boss changed my mind after being extremely helpful in rectifying the problems.

JONATHANMICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Willie W. 
Clasificación:
3.0

The instructions through the app are confusing. First it says find your truck and on the same page talks about the key box. I looked all over for the code before clicking next. When I clicked next, it had instructions to find the truck, THEN to unlock for the key. It was confusing and slightly out of prefer. Relook to make sure it makes sense.

Isaac G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aldo L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDELL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

LIZZ L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
4.0

My truck overheated 30mins after I picked it up, leaving me stranded for almost an hour while I was waiting for it to cool down enough to put coolant in it. The reservoir was bone dry and I never got reimbursed for all the coolant. All of this came after I had unsuccessfully tried to rent a U-Haul from several other neighboring locations. Most were closed during business hours, some didn't answer their phones or had signs on the door wanting you to do online reservations but the booking system wouldn't work for those locations. I ended up having to call the 800 number for help because I couldn't find a single place to rent me a truck in this area close to me. Thats how I ended up finding the place I used. The place was nice and the employees were great but having the truck break down immediately and then not having a working light in the back was incredibly inconvenient as my move was scheduled for nighttime and no replacement trucks were available. I had to move everything by myself, in the dark with a flash light.

JENNIFER M. 
Clasificación:
5.0

This is the second time I've used the location with wonderful results both times. Planning a third very soon.

ANGELA M. 
Clasificación:
5.0

Nothing, everything was great.

KEVIN M. 
Clasificación:
5.0

The 26' truck I drove was brand new. Per my calculation, it used about 9 mpg of gas. Knowing the size of tank per truck would be nice in calculating how much gas to put into the tank afterwards. I had to put gas and check odometer, put gas and check odometer. Having a sticker with approximate amounts would be helpful to users. I know it depends on how people drive, but there are ways to average city and highway miles…. Just a suggestion. Thanks for the great equipment rental! I will definitely be back to this site.

Charles E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN M. 
Clasificación:
5.0

Gary was great communicator and helpful

BRUCE K. 
Clasificación:
5.0

The customer service was great. The only problem was that the appliance dolly base was bent.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSIE V. 
Clasificación:
4.0

El cliente no dejó un comentario.

THERESA S. 
Clasificación:
5.0

Ran into the owner in the lot, told me not to worry about app check in, he took care of us right away!

Natalie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASONLEE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK R. 
Clasificación:
5.0

Very helpful.

Kenneth R. 
Clasificación:
5.0

The only thing missing was a dolly but luckily we had one from a friend!! Overall a great experience. Very friendly service will definitely be using again in any future moves!

CAROL I. 
Clasificación:
5.0

This U- Haul location is great. Friendly and flexible!! One of the best locations I have dealt with.

KERRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALDOANTONIO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

I was very pleased. Wouldn't change a thing!

JULIE J. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAQUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALDDOUGLAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
5.0

Lower the mileage rate.

EDDIE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SYLVIA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Romnick C. 
Clasificación:
5.0

Very convenient location, and it was easy to pick up and return the vehicle.

Joseph R. 
Clasificación:
3.0

Only comment was “ your receipt will be sent on email “ The location was not at the gps address.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENZIE C. 
Clasificación:
1.0

El cliente no dejó un comentario.

EDUARDO J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
4.0

I picked up before first light and parking lot lights were scarce so was unable to do a good walk around. Also received truck with low level gas light on. Lucky a gas station was close but maybe have at least a 1/4 tank.

Barbara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

I turned in my truck early and the dolly and cart before the time I asked and more gas in tank. I received a notification that I needed to check in my carts or be charged 20.00 convenience fee. Your company does not explain this prior to rental.

Donna C. 
Clasificación:
4.0

It would be helpful if there was lighting available at the parking area for after hours turn-in. You can't get decent pictures of the trailer at night to add to the app for turn-in.

Patrick N. 
Clasificación:
3.0

Your reservation system is a nightmare. The website provides in accurate information regarding equipment availability, and my reservations guaranteed a truck which was never available at that location. I had to change my reservation location and product, causing me to be an hour and a half late starting off on the project which had a domino effect for my entire schedule. When I Checked my email I found I had also been billed incorrectly and will dispute the invoice later today. This is the second time I've had a very bad experience renting from U-Haul and I do not intend to rent again.

Linton E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Neil S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Xavier J. 
Clasificación:
4.0

Truck was clean...It was very old and tired...Front end way out of line..Shocks were worn out...At 150,000 miles the truck really needs some maintenance...

TYLER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AULISA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

EUGENE T. 
Clasificación:
4.0

I recommend providing a vehicle with at least 1/4 tank of gasoline. The vehicle i picked up had less that 3/16 to where the fuel light came on as soon I left the UHAUL facility.

Rama F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNETTE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY M. 
Clasificación:
5.0

Friendly and helpful

LINDA P. 
Clasificación:
3.0

Compared to my pick up location, the drop off location is in great need of upgrading. However, it was convenient for turning in the trailer.

Patrick N. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
3.0

El cliente no dejó un comentario.

VILOS D. 
Clasificación:
5.0

Great customer w

BARBARA G. 
Clasificación:
5.0

Went beyond expectations by calling me to say I left my phone charger in the truck. Many thanks!

Kathy M. 
Clasificación:
5.0

Excellent rental company. Very organized, professional, clean office, and efficient at getting us in and out both at pick up and drop off. Highly recommend Jus Storage!

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
5.0

Explain more to the customer how things work . U-Haul needs someone who you can talk to without having to wait 30 minutes or longer for help

DEMON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDALL C. 
Clasificación:
5.0

Location easy to find and convenient. The turn in process was a bit cumbersome though using the website for after hours return. While I understand the need for pictures, etc., it took several tries to get the website to accept the pictures and move to the next step even though the pic was clearly show on the webpage as having been upload (I would have to delete them and start over). Likely some kind of software bug or maybe sketchy cell signal. In the end it was done and confirmed but after a hot sweaty day of unloading, it was a tad irritating to have to go though that process.

AUSTIN C. 
Clasificación:
5.0

Sorry for messing up the Drop-off stuff!

SHARON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY F. 
Clasificación:
5.0

Great customer service: polite, professional, great communication and follow-through. Highly recommend

KERRY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

william D. 
Clasificación:
5.0

The gentleman at JUS Storage was very competent and helpful.

Aden K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
4.0

Gas reading should be accurate. I received only half the moving pads I ordered. Address to return truck should be be specified Front left tire needs replacement Somebody needs to answer phone within 20 min

ROBERTD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN L. 
Clasificación:
5.0

The equipment was in great condition. The lack of cruise control made the long distance trip harder and engine governed below some posted speed limits made keeping up with traffic harder and was frankly a bit unsafe. Would use U-Haul again but would look at other companies offering those features.

Susan A. 
Clasificación:
5.0

Gentleman at this location was friendly, professsional and made the transaction easy

Megan R. 
Clasificación:
4.0

Great, efficient staff!

Linda P. 
Clasificación:
5.0

Super easy pickup and drop-off. Ensured I had all equipment needed on my vehicle. Had the extra part that I wasn't aware I didn't have.

ADAM P. 
Clasificación:
3.0

Very bad cell coverage at the location. Took 30 minutes to get the rental. A little better on the return. Still have not received my receipt via email. Though convenient for anytime pick-up the e-process for renting could use some streamlining.

Scot F. 
Clasificación:
5.0

El cliente no dejó un comentario.

C'CRET H. 
Clasificación:
2.0

I told him it was not clean andsmelled like smoke He said its ok , and got a can of spray and said that will take care of it....but it did not, dont you have non smoking---- why am i getting charged for storage----i needed to have 3/4 gas but filled It to make sure i would not have to stop again, thinking i would get credit, but i didnt...

MARTHA C. 
Clasificación:
5.0

Great experience!

LOUISE L. 
Clasificación:
5.0

The attendant came outside to greet us before we stopped the car. He Knew who we are and greeted us with a friendly attitude. Unhooked the trailer quickly, told us we are all done that he would take care of the final check-in.

Dale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH H. 
No se han enviado comentarios para esta ubicación.

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