I had a 4:30 pm pickup reservation and so did another customer that was there. The lady that runs the place was not there and didn't show up until close to 5:00. At that time she tells me I need to do the online check in with my phone because he computer is slow. There was no apology for being late or anything. It was 5:30 before I actually got the truck when I had a 4:30 reservation. The truck itself was fine and in good condition. When returning the next day during normal business hours and at my scheduled drop off time, the lady was not there again. I was very thankful for the return option on the app. I would not recommend this place ever especially with several other options in the area.
TRENT M
Customer Reviews for Junk Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Excellent friendly people. Always willing to help.
DUANE MIt was a terrible experience and people was coming in there buying drugs.
Kenna UI rent uhaul all the time and it always take them forever to get me check out never get truck on time
jerry bUpdate your online system so that we don't have to give ALL the same information to the shop when we arrive! Seems unless to put it all online and then resubmit all information when we arrive for pickup.
CINDY Gcharged me 100 for 30 worth of fuel
ANNA PHad a reservation to pick up at 9:30 am. Got a call at 5 pm the night before saying we couldn't pick up until 12 pm. If we have a reservation it should be honored. Just because the people before us couldn't get it back on time does not mean the next customer should have to be screwed over. When we went to pick it up the people at the "junk shop" were all blatantly high on meth. It took 30 minutes to actually be able to get the truck and leave. The place was very uncomfortable to be in, due to the obvious drug use and the sketchy people living in a pop up camper right on the side of the building. Just a very unpleasant experience overall. This is the second time I've rented from uhaul. The first was just fine but after this I will definitely be using another company.
Patrick FI showed up at my appointment to find out my trailer wasn't there. was told it wasnt coming. after about 30 min of going back and forth the lady says she found one but i gotta drive to the next town over and pick it up. then come back to do paperwork. after wasting a couple hours through all that i finally got the trailer and was able to start my trip. of course they had some kind of guarantee that it will be ready by appointment or uhaul pays you 50$ lord only knows how to get that.
MARCUS WHad a 10am reservation for pickup of truck .. waited 2 hours before receiving truck due to not being on-site or ready. When truck arrived, had only 77 miles remaining in gas.
MIKEL CDid not have my truck had to wait for over an hour to get it when took back they charged me for fuel it did not need
jerry bPassenger door trim was falling off and kept falling on us as we were driving. We were overcharged because the mileage on the truck wasn't working. We went 16 miles and used a quarter of a tank of gas (6 gallons of gas, i.e. a whopping 2.67 miles to the gallon. Be prepared for that!). These aren't the locations fault, they are the bigger companies fault.
Kristi BThere was no dolly in the truck. Other than that the people were friendly very efficient and I would rent from you again.
Linda GThese guys are great. Extra kudos!
Marcus NThe location was very poor. As I was trying to drop the truck off I am pretty sure there was a drug deal trying to take place and the guy was very rude! Had the nerve to ask if everything was ok and then told us to go ahead and leave. Very unprofessional. Took me over 1 hour to get the unit in my hands .
Jody COver all it was an excellent experience. No complaints.
Thomas FFine for drop off.
Kellie NI have absolutely no complaints. The experience was outstanding. I'd rent from them again
Thomas FAfter hours dropped off.
courtnee vI have had repeated problems with this location but unfortunately, I can never seem to obtain a needed truck from other preferred dealers in my area. On several occasions I have been charged for fuel refilling when in fact I have never returned a vehicle without refilling it in my several decades and frequent renting if Uhauls. Upon returning my last rental I informed them the vehicle wreaked of gas fumes and even though I only drove it 49 miles it required 13 gallons to refill. I was later billed 75$ for 15 gallons they claim to have put in the vehicle. Either the tank leaks or the questionable people working here siphoned gas out of it. I have a list of other grievances with this location but let's leave it at after two decades of renting Uhauls on a regular basis for my business needs this location is the only one I have ever had problems or issues with.
Donald WI thought it was only 20$
earnest rService was amazing and friendly. They went above and beyond to help us in a time of need.
AMY HFor a "junk shop" it was as clean and inviting as any other garage sale, and the ppl are very nice and friendly. I plan to visit again to shop!
lori dThis is not our first time using The Junk Shop for our moving needs and their excellent customer service is why we come back!
Tucker SVery friendly and did a great job explaining the process. They had my best interest in mind.
Nathan CVery friendly and accommodating
Carol KWas a thrift store gentleman was friendly encouraged us to go in his shop. To be nice I did go in even though I didn't need anything, it lived up to it's name junk shop.
Mary TThe truck had a heavy odor of cigarettes. We were charged for items we did not rent. We were nearly to our destination when we received an email stating our order for shipping supplies had been shipped. $250 in shipping supplies were charged to our credit card. DO NOT RENT FROM THE JUNK SHOP !!!
Bryan AVery friendly and helpful folks at this location. I would definitely use them again if the situation asks for it.
Victor STruck was at quarter of a tank and we were told to bring it back with that amount. When we brought truck back with over that amount. The store stated we needed to fill it up to half way or else we would be charged. I find it ridiculous we had to put way over what was in the tank when we left . The store lady was unsure of the policy and was rude.
Geoffrey OI have tried the App several times and something always glitches. Every time I can just go into the junk shop and get a rental. Much easier then dealing with the app.
Christopher PTruck was available and ready to go when I arrived.
Robert WThis is our first time renting this type of trailer and it's way too heavy not to have a jack on the front of it. We had to go get our own jack just to unhook it. This seems a little difficult for the custom to have to deal with. Gracias
Christi CEverything was great! Thanks again!
Perriq RPhenomenal customer service! Would definitely rent again through here and recommend to others. Nice, quick and easy! I appreciate it.
Autumn SSuper nice people to deal with. They are very helpful and go above and beyond to make your move easier and less stressful. I have rented here before and would do so again!
Jonathan SThe trailer had very good tires ,led light bulbs in the lights. However the trailer was ratty looking decals worn severely tar or black paint spilled on inside. It was clean and pulled very well.
Clarence Atruck was clean and powerful
Richard RGot the job done friendly service
diane kNice selection of rental units, with good service.
Ray HExtraordinario servicio al cliente
Duane CIt took them 2 days to check my equipment in.
Daniel MBonnie was extremely helpful and knowledgable - showed me the easy/correct way to connect the safety chains!
Joseph HA no hassle experience
Jonathan SEverything was just fine. No complaints whatsoever. Was very pleased.
JONATHAN SThanks, smooth transaction!
Emily MHad a rate and we used the truck for 12 miles and the rental place said mileage was 68 miles. Luckily when I got in truck I took a photo of mileage and gas . They said there was nothing they could do I showed them that they had the mileage wrong and the lady gave us someone else's contract. The check engine lights were on and the brakes need replaced. They said nothing wrong with truck. They were very rude. I did call you main office and spoke to Tiffany and she asked me to email her a pic of milage when I picked up truck and another when we returned.In about 10 min Tiffany called back and said it was obvious they red the milage wrong and gave us a refund of 53.00 Tiffany was very professional and kind and got it straightened out for us. I will never rent from the Junk shop again
Ron SExcellent Experience all the way around! The lady who helped us out at The Junk Shop is super nice and helpful!
Joshua IFire most of your staff for incompetence! The location for drop was great, but she does not work for your piece of crap company!
DAN MOut standing customer service and friendly people who go above and beyond for there customers.
Duane CBe there during working hours and fix the fuel leak on the truck
Anna PAfter hour drop off
Carmell TDon’t charge if you don’t provide the service.
Eswin RI just love the women that run it. I met a new one and she was wonderful and the owner of the place he was such a sweetheart will continue to do business with them.
Rhonda H