Had a reservation at 660 Broadway in Newburgh, NY. Arrived at scheduled pick up time and site was closed. Not answering phone. Waited 45 minutes before driving to this location instead. They helped me immediately and I was in my U-Haul in 10 minutes. Very nice people. They said this has happened Beforesierra C.
Customer Reviews for Julians Auto Repair Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Casey K.
Very goodBryan S.
El cliente no dejó un comentario.FELIPEA L.
El cliente no dejó un comentario.Tyrone W.
Great customer service! Very positive attitudes and welcoming people, which is why I've remained a loyal customer.angela R.
They were excellent!! I would recommend then to anybody!diane C.
El cliente no dejó un comentario.JASONM S T.
Great overall experience!Ashley P.
Communication. I reserve truck on line at one location and when I go to pick up the truck I'm informed that they didn't have any trucks available. So now in rushing to find a replacement truck. The agent called various location and she finally find a truck but the agent at the other location inform her the truck is for 1 way rentals only. Smfh.. I need a truck for 4 hours and the only truck in town is for 1 way rental only. I'm so frustrated and disappointed with uhaul.James J.
El cliente no dejó un comentario.Syretta H.
Very concerned about U-Haul trucks used in Bronx NY as holding vehicles for Covd-19 bodies. Would suggest those vehicles be taken out of service.john B.
El cliente no dejó un comentario.ADAM F.
El cliente no dejó un comentario.Tonya N.
El cliente no dejó un comentario.Richard L.
There's no need to make improvements at this location because they already have the customer service skills that will keep new and loyal customers coming back.angela R.
El cliente no dejó un comentario.Bruce S.
El cliente no dejó un comentario.Mariano F.
Great service, friendly and efficient.Noel T.
My original contract with Uhaul on 9W Newburgh, NY was never reviewed and my instructions for payment was never followed. I instructed them to use my credit card on file and they used my sons (Nicholas Gangemi) credit card instead.nicholas G.
El cliente no dejó un comentario.mellisa T.
El cliente no dejó un comentario.Angelo M.
El cliente no dejó un comentario.Laurie A.
Thanks for an easy pick up and great communication before and after my rental! Happy Holidays folks!Jennifer M.
El cliente no dejó un comentario.Joseph H.
El cliente no dejó un comentario.Lorie J G.
Great Service from a great group of people. Thanks Al.JOHN B.
El cliente no dejó un comentario.TERESA C.
El cliente no dejó un comentario.Frederick H.
El cliente no dejó un comentario.Yankuba J.
Great customer service. Above average. Larry and Al, and staff. It is always a pleasure to do business at Julians. Thank you so muchJOHN B.
Nicole was very helpful, the overall vehicle,10' Box, was better than expected. A short, but difficult move was greatly expedited.HOWARD K.
The 24/7 self check out application did not work on iPhone. The app asks that you take a picture of any damage on truck and to take a picture of yourself and submit it. The app is not compatible with iPhone Safari so the camera comes up solid black and you can't take the picture. I called customer service and waited for nearly 35 min., explained the issue to be put on hold again. Then explained to yet another person who tells me that the app is only compatible with Chrome browsers and to download that browser! WHAT???? Thankfully the owner of the establishment was on a late call and happened to drive in after hours...to maunually check the truck out for us. Horrible experience with U-Haul but the owner was great.Dorrie T.
The trailer I rented was a piece of junk. Old and should have been taken out of service long ago. We reloaded the trailer 3 times, b ut it still swayed the entire 1400 mile trip at 55mph. I feel like I wasted my money and that i was given this particu\lar trailer to get it out of the northeast fleet and make it somebody else's problem. I will be buying my own trailer for future moves and then selling it when I'm done. Veruy disappointed and the trailer has nothing to do with Julian's. It was dropped off there by a U-Haul representative. I had no choice in trailers.Rick W.
you did an outstanding job for me.Thanks again!Giraud G.
El cliente no dejó un comentario.James S.
The Gentleman who helped us was EXTREMELY helpful i believe his name was Larry Tuttle. I would rent from him again...matt M.
Julians, always easy, friendly, and customer service orientated.JOHN B.
El cliente no dejó un comentario.Mahlon B.
El cliente no dejó un comentario.ANDRE A.
El cliente no dejó un comentario.Jiong W.
El cliente no dejó un comentario.RHONDA P.
The actual location and service at the location was good. I was very upset with Uhual scheduling. I was originally scheduled for peekskill NY and then 1 day prior i was scheduled 25 miles away from my original pick up which through my entire move off. I can understand if it was 1 week prior but 1 day is absolutely ridiculous, never again.Kimoy W.
El cliente no dejó un comentario.MALISSA C.
Jessica and Al are great people. Work very hard to simplify things in an honest professional manner. The shop goes out of its way to insure customer safety, equipment readiness. Is there any better way to do business?JOHN B.
Scheduling of the truck was an issue. If I did not call multiple times to confirm my reservation the truck would not have been available. Poor scheduling and customer service. Julians location was great! Uhaul customer service needs a makeover big time.Kristin R.
El cliente no dejó un comentario.darrin W.
El cliente no dejó un comentario.STEFANIE J.
Make the Vans available for one-way tripsleon D.
El cliente no dejó un comentario.Matt D.
Had a great experience. Everyone I spoke to was extremely helpful and friendly. Would definitely use them again!!Margaret E.
The high beams did not work in drove along a mountain at night with very poor lighting from yhe vehicle which w as dangerous. The vehicle broke down and left me inconvenienced, and the agent gave me no options with the insurance, I was told I had to take the insurance.Charles L.
El cliente no dejó un comentario.Charmaine M.
Julians treated me right Well recommendedSTEVEN B.
El cliente no dejó un comentario.LARRYW JR P.
Parking is tricky and there is little to nothing the site owners can do about.. Just be prepared that you will have to park off site (really close) .. None the less loved the people that worked there. OI haven't been in NY states in a long time and these guys were very "New York" (ofcourse in a good way)Jerry S.
Add a question about your promptness, it was excellent, thanks for a great experienceBetty L.
Cabin super dirtyRichard C.
El cliente no dejó un comentario.Doug G.
The truck had garbage in it and the tires were completely bald, no tread left.Linda L.
The roof had a couple of small holes in it that leaked water and got several boxes of programming books in 'Mom's Attic' wet. Does the insurance I purchased cover this damage?JOHN L.
Interior floor was covered in mud. Cab floor was covered with a spilled, sticky beverage, with gravel and soil on the floor, onsteps and in crevices. Windshield was so filthy inside and out it took two cleanings to make clean.Gail F.
The paperwork part of the return was handled efficiently. However, although I stated that I might need help unhitching the trailer from my truck, no attempt was made to assist me. The return person stayed inside the building while I unhitched the trailer myself, disconnected the safety chains and the wiring harness. At no time did the return personnel assist me or even offer to assist me with unhitching the trailer, which I thought was rather strange.Robert S.
Again staff was courteous and professionaldavid R.
always smiling, efficient and friendly service!anne H.
great personnel, and wonderful service!ANNE H.
Excellent customer service and very relaxed transaction. Best part of the moving day!anne M.
El cliente no dejó un comentario.ANGELO M.
The truck I rented had over 180,000 miles on it and was in terrible shape. The suspension was almost non-existent as every bump in the road caused the load in the truck to be jarred and jumbled......worst truck I ever rented from UHAUL and probably my last!!!!!!!!! I am sure BUDGET has better equipment.....robert B.
El cliente no dejó un comentario.FRANK A.
El cliente no dejó un comentario.ANNA T.
open when you are supposed to. not 45 minutes late offer an apology for being late. what happened to customer service???Mark C.
The amount charged to my card was $60 more then my quote and I stayed way under my allowed millage also the truck had less then a half of tank of fuel when I picked it up and had to return it with 5/8 so that's another $20 I feel like they owe me $80Andrew C.
El cliente no dejó un comentario.EDWARD W.
Jessica went above & beyond for us to the tune of making my Mom bawl "like Niagara Falls". She(Jessica) is so good at what she does she should either run for Prez. or go to Vegas...NAAAAH! She's actually way better than either of those would treat her. ThankYou so much Julian's UHaul & Jessica!stepahnie H.
The truck that I rented had almost 180000 miles on it. When I went to start it the battery was dead. Had to call for roadside assistance, but managed to start it with my own jumper cable. Not a good way to start a move. :-(jennifer R.
El cliente no dejó un comentario.DAN W.
Jess was greatMICHAEL N.
My reservation was for 7:30AM due to the arrival of movers to my home at 8:00 (charging $125/hr). The first person to arrive to Julian's did so at 7:45, but he was unable to help me. The next person arrived at approx. 8:00, but was also unable to fulfill my reservation. Not until the owner arrived close 9 was progress made. I pulled out of the lot at 9:15, almost 2 full hours after my reservation time. The truck was dirty, had trash and cigarette ashes throughout, and the dash board was coming loose on the passenger side. Upon returning the truck, I found my vehicle to be missing from where I parked it. Even though I repeatedly asked if I should park somewhere else and was repeatedly told it was fine where it was, the owner decided it wasn't ok where it was and towed it to a less than desirable neighborhood down the street. This was done without a phone call or notification of any kind. Then, the owner proceeded to berate me for parking where his employees told me to park. Having moved seven times in the last 8 years, working with several different companies in the process, this would have to be the single worst experience I've had. Not under any circumstance would I recommend using Julian's as a location for truck rental or anything else, for that matter.MATTHEW S.
El cliente no dejó un comentario.JEFF W.
El cliente no dejó un comentario.DANIEL H.
El cliente no dejó un comentario.KARLA N.
call in your reservation ahead of time on the phone it will be easier and fasterTOM M.
nothing - friendly - efficient - great service!Jill E.
El cliente no dejó un comentario.NOREEN C.
Nothing - they were so nice and efficient, I am not only going to rent a uhaul from them again, but I think i am going to use them for all my car repairs.JILL E.
dropped vehicle off after business hours.kathie M.
El cliente no dejó un comentario.lahmar S.
El cliente no dejó un comentario.CHRISTINA W.
Very courteous in allowing after-hours drop-off and completing closing paperwork without the need for an in-person visit.JON C.
Equipment needs oil on rachets. Very difficult to tighten tie down straps. Complaint. I was charged for three days rental. I requested one day. Cost for one day was excessive. Please reply!GARY K.
Blankets requested were 4 short, package was dirty greesey. Bed of traler floor was dirty and not swept outMICHAEL G.
The people here were WONDERFUL. We had a problem with equipment we picked up in Keene, NH, and stopped here seeking help. They got us back on the road with better equipment, and stood on their head to get us taken care of. THANKS JULIANS!!!Chris D.
Thanks Julian's Auto Repair Inc for having a truck that fit my needs & helped resolve a bad situation. After being diverted to you from the Highland NY location, which failed to provide a truck, you came through with flying colors. Thanks for the help and professional service.Jeannette W.
get the stench of smoke out of the cabFLORA D.
The guys were friendly, albeit inexperienced.DAVID D.
* The price was reasonable, the move went well because we used your equipment. * The truck we received was worn out, I wasn't sure it would make the trip over the mountain, but it did. The transmission slipped every mile of the journey. * Last, and most importantly, I wasn't able to rent the vehicle from the closest or even the second closest location even though I booked it online a month out. I received confirmation that I would receive the truck I requested at a further location, then three days before pick up was notified that I could only get a 14 ft truck. This was all worked out in the end, but if you want to allow the customer to book a vehicle online follow up sooner and make some attempt to explain the them why the vehicle they requested is not available. If there were a similar product at a comparable price, I would go with them because U-haul has failed in this area.JAMES B.
Truck was old. Air conditioner did not work very well. Thought 99 cents per mile was too expensive.Cheryl J.
The truck was old, worn out and unsafe. The condition was beyond the location's control. The people were pleasant, attentive and professional.WILLIAM R.
El cliente no dejó un comentario.Gina S.