Customer Reviews for JR's Village Repair
(U-Haul Neighborhood Dealer)

207 comentarios

385 Grant St   Elizabeth, CO 80107

(303) 690-2047

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(303) 690-2047

385 Grant St
Elizabeth, CO 80107

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Treat people decent and with respect

Billy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Cruise Control would have been great to long haul trips (San Diego to Denver)

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
3.0

right mirror was broken, kept spinning around, a little scary on the highway trying to change lanes. fix it

LARRY O. 
Clasificación:
5.0

Easy return

Eric M. 
Clasificación:
5.0

Very friendly folks that are very welcoming

Terra D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAN F. 
Clasificación:
1.0

I had to I drive over 90 miles just to get the truck at Purina gas prices. Could have had it closer to the Denver metro area

STEVEN M. 
Clasificación:
3.0

My problem is with uhaul not the location. I booked a truck a month in advance and the 20ft was not available anywhere near Elizabeth. The lady who contacted me was rude and extremely unhelpful! I had to rent the smaller truck at no discount for the inconvenience

DEBRA M. 
Clasificación:
5.0

Nothing! I had an issue with the hitch on my vehicle and they helped take care of it and got me on my way!

Noel M. 
Clasificación:
3.0

Vehicle was beat up. Hole in side of box body which meant my stuff got soaked and then froze. Truck hadn't even been washed

Curtis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yun Sok C. 
Clasificación:
2.0

El cliente no dejó un comentario.

DANIEL E. 
Clasificación:
5.0

Great service!

NATHANIEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYMAN V. 
Clasificación:
2.0

Very disappointed in ur service

Jerry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney W. 
Clasificación:
5.0

The staff were friendly and accommodating. The pick-up and drop-off of the rental trailer was quick and easy. Will highly recommend them and the equipment is good quality and at a very fair price.

bernie A. 
Clasificación:
5.0

Good customer service and convenient location. JR's Village helped me to hook up the trailer and made sure that everything was in working condition.

NIKITA U. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
5.0

They were helpful at rental place. Quick and easy.

bonnie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail A. 
Clasificación:
1.0

Abysmal experience dealing with U-Haul the whole way through. Every step of the reservation process was terrible, my truck didn't have the dollie or moving pads I paid for. I'll never use U-Haul again. Your business processes are awful.

Clark C. 
Clasificación:
5.0

In store WiFi since 4g doesn't work there.

ROBERT N. 
Clasificación:
3.0

El cliente no dejó un comentario.

NOELLE D. 
Clasificación:
5.0

Nothing. Good as is.

JOSE I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan L. 
Clasificación:
3.0

I was charged $85 additional dollars for keeping the trailer two days when the location was closed for those two days and I was unable to complete drop off.

Patrick K. 
Clasificación:
5.0

The actual day of experience was fine. It was easy to pick up the trailer. I hate having to have the app to return the trailer... Waste of time and annoying. I reserved my truck way in advance and late the night before I got a call that there were no trucks available in the area and that I was being rerouted to far north Denver or Palmer lake... Both of which were about 50 miles each way from my house, which was also 17 miles from the storage unit. I was incredibly angry that all y'all offer is the $50 guarantee which wouldn't even begin to cover the insane mileage fees I would have to pay, along with the extra gas. I get people don't return trucks but seriously.... The options available to me were not ok. Thankfully there was this trailer available in elizabeth, and thankfully I was able to find a family member with a truck and hitch. Not to mention I moved on one of the only days we didn't have rain. I'm blessed that everything worked out, but it did not make up for the terrible customer service offered by uhaul itself.

BRITTNEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRENTON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
2.0

Truck was not ready at time of pick up and I was charged for a dolly I did not receive. Back of the truck was not cleaned and the cab had trash left under the seats.

Amanda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
4.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monty A. 
Clasificación:
4.0

Don't trust u haul to save your reservation, I had made mine a month in advance, and they still changed mine.

Riley W. 
Clasificación:
3.0

El cliente no dejó un comentario.

norman A. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL W. 
Clasificación:
5.0

It was so easy to setup, they're were so professional would totally recommend this location to anyone.

Cheryl P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katrina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chase B. 
Clasificación:
2.0

Customer services left a lot to be desired. I informed individual I had a trailer to check in the trailer but told couldn't be done right away, told to park on the street below (asked me if I had insurance). He said the trailer would be checked in later. I later contacted Uhaul customer service to ensure trailer checked in. They contacted the drop off site and had them immediately check in the trailer and moving blankets. In the past, when I dropped off Uhaul equipment it was checked in and cleared before I left.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
5.0

Very professional

Porter O. 
Clasificación:
1.0

Initially I was satisfied with the location, however; my after return experience was not great. I was told to park the trailer on the side of the road as the location would be closed at my drop off time. It was not mentioned to use an app to return it, so I did as they requested. The following business day I was charged $190 total for the rental. All attempts to contact the retailer went unanswered. I finally had to contact Uhaul to get a refund of the added $156.85. I will utilize a larger affiliate next time I rent from Uhaul, which is a shame, as I was trying to support a local town business.

Christian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
3.0

Better instructions for where to leave equipment for after hours drop-off

Randall B. 
Clasificación:
5.0

Great service

james D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNNY S. 
Clasificación:
4.0

Ninguno

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY KAGAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim B. 
Clasificación:
3.0

Drivers license upload was a pain. Cell signal strength very poor.

Troy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin D. 
Clasificación:
1.0

Returned the truck before due time at 6:40 peon 01/30/20. The location was closed. We were instructed where to leave the truck and keys when truck was picked up. Attempted multiple times to return truck on line. Failed each time. Called the rental facility this am to make sure the return was completed. Had to leave message which included name, contract number and my phone number. Assumed the transaction was complete until my husband received notification that his credit card was charged for another day of use. Renting location is extremely poor and I demand a refund to the credit card!!

Tim C. 
Clasificación:
3.0

Have cruise control!!!

Jamie L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joe F. 
Clasificación:
3.0

A customer rep called me two days before the trailer was to be picked up to let me know I would have to drive an hour and a half to go pick it up during a snowstorm. I don't think it is appropriate to take a reservation for a location to then change that location to an hour and a half away.

Jeff C. 
Clasificación:
5.0

Uhaul advertises the 6X12 utility trailer as 6' wide and suitable for utility vehicles. This is not true. The ramp is far less wide than the trailer. The 72" is completely useless with a 60" ramp. I found this out 600 miles from home when trying to load a 64" wide vehicle. I had to forklift the vehicle in and out. A bit dangerous and completely impractical if you dont have a forklift. When I called uhaul during this mess I was told its the biggest one they have.

JIM G. 
Clasificación:
3.0

Your folks ended up renting me a trailer to tow a car!!! After countless hours of making me produce a multitude of SPecs on the UTV - each time because they said the “system failed to save it last time”. You ONLY got my business because there was no other option.

william M. 
Clasificación:
3.0

We dropped the trailer before they opened and did the online self check in.

betty K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
3.0

El cliente no dejó un comentario.

MABEL P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
1.0

We made a reservation a week in advance to pick up at the Elizabeth location. The day of rental they did not have the U-Haul. They did find us one in Castle Rock to rent. What is the point of reserving a U-Haul for a pick up location when it is not guaranteed. If the Castle Rock location did not have one then we would have been out of luck. Plus we had to drive 30 minutes to Castle Rock. Not too happy. We dropped off the U-Haul in Elizabeth we were given a hard time and were told we would have to take it back to Castle Rock. After a long discussion, we left the U-Haul at JR's.

BRENDA A. 
Clasificación:
1.0

Checkout was painfully slow, about 30 minutes. Too many stupid questions.

CHRIS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Travis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
4.0

Have the trailer out and ready for hookup. Had to wait for them to move several other vehicles to get the trailer out.

Michael C. 
Clasificación:
5.0

always quick and good service

Bill K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

I rent from them often. No complaints

Bill K. 
Clasificación:
5.0

quick and painless, everytime

Bill K. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard M. 
Clasificación:
1.0

I payed a cash deposit also & when I dropped off in Elizabeth Colorado I couldn't get my cash deposit back. Said it was to be mailed to me. I still haven't gotten my 60.00 refund for the rental. Very dissatisfied. Never had an issue before and was relying on that cash to get to my new job. DIDN'T HAPPEN. STILL HAVENT GOTTEN MY DEPOSIT BACK.

Patrick S. 
Clasificación:
4.0

they usually have what I need. quick service thank you

Bill K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sven G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sven G. 
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