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GAIL R
Customer Reviews for Jrs Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing every thing was good and everyone was nice and curtious.
Darla PLove this home town shop. Great staff!!
Bryan SStaff was super nice. Just a suggestion: a small dumpster would be nice for when we swept the storage area and any refuse tenants may have. Overall it was a good experience.
Donna H | Overall ExperienceNothing. The point of contact was really nice and informative. I appreciated how she responded to my questions..
Michele HVery helpful in unloading equipment.
Gigi PIt costs way too much to rent a uhaul I will never do it again!
Cristina HExcellent customer service! I’d pick this location every single time!
Anna PTrailer was not the one advertised, and also had a marker light out.
Lane FThey stole 295.00 from me. I have been disputing this transaction to get my money back but they will not refund my money. That U-Haul overheated 2 times, I had to pull over and have a complete stranger help me. It wouldn’t gain speed over 40 mph. Upon returning the U-Haul the woman did not even come out to inspect the rental she was to busy laughing on the phone with someone. I asked her if I was all good and she said yes. AT NO POINT DID SHE STATE I WAS BEING CHARGED ADDITIONAL MONEY. I paid the rental fee, the only fee I authorized to have taken from my bank account. I returned the rental with a full tank of gas. I want the 295.00 refunded to my account immediately! This has put me in the negative in my account
Carrie YAlways helpful and have used JRs several times
Timothy BEverything was great
Timothy BEquipment getting old but still did the job well.
Larry SI did not get the lady’s name, sadly, but I could tell just by purchasing a U-Haul from her that she has an amazing soul. People like her are hard to come by. Will forever refer friends and family to this location.
Chelsea BGet it away from JR'S. He is a total asshole! Would never encourage anyone to go there!
goerge tThe customer service was terrible. Poor communication skills and very poor attitude.
nautika sEasy to set up, equipment was good, they reviewed my hook up to be sure it was right , plenty of moving blankets for me to use , made return super easy , if I need a rental again they will be my first call
JEFF WGreat customer service.
Timothy GExcellent people. Friendly and very efficient
RICK KThis was the best ever moving experience we’ve had. Junior expertly runs an exceptional business and his office girl/accounts meant Coreene is so very efficient! 10 stars out of 5 if it were only possible! Thank you so much!
Lisa RHad major problems with this vehicle starting out picked up very dirty empty bottles in cab mud on inside of doors. Air conditioner did not work had to stop and get air conditioner charged so we did not roast. Check engine light on the whole way of trip and then truck broke down had to wait over 3 hours towed to a shop had to wait another 3 hours for repair missed our deadline of picking up our shipment. The company that I was going to pick up equipment for end up calling another vendor to do so because I had a unreliable vehicle. U-Haul representative was supposed to be in contact with me have not heard a word from anyone. I rent U-Hauls on a weekly basis but I'm considering going back to Penske if this is not handled correctly.
Chad JVehicles need to be checked out, A/C did not work it was a long 2 day trip.
HAROLD ZExcellent service
Jairo TThe location was easily accessed, and the van was very clean and well maintained. JR was pleasant and friendly. Highly recommend this location.
Michael MHad to cancel saturday because the uhaul wasnt returned. And they wouldn't help get me a smaller uhaul. Happened to find one yesterday. So am I getting my $50 since I was screwed over?
Keith RI would suggest a back up camera on the 26' box truck as most are not used to driving something like that. Luckily I am used to 53' trailers. Also if the mirrors are adjustable that would be great as not everyone will have the same POV. Along with heated as the morning I took off with it the mirrors were saturated with dew.
JAKE KGreat service.
Kama MOperator was a huge ass.
James MCouldn’t improve anything, employee was nice and very helpful with getting my rental setup with last minute notice. Would 10/10 use this location again and recommend to other people!
LOGAN LWe waited at this location for over 20 minutes in the office and nobody came to help help us. We decided to call and nobody answered. We left the keys in the drop box, left a message to call us ASAP that the truck has been turned in properly and still at 8pm, we have never received a call. We turned it in at 9:05 am. I called Uhaul to let them know the situation and was told I should have waited at the business—how long was my question?!?! I hope you consider your relationship with Jrs sales in St. Clairsville, OH- that was not a pleasant experience for us worrying that things would not be taken care of properly. I
Elizabeth SThe owner yelled at me when I asked where I could leave my personal vehicle. Who runs a rental truck company without a place for drivers to leave their vehicle? Extremely rude and unprofessional.
Michelle WFriendly
Darrell PGreat experience
JASON CThe lady in the office was very helpful
richard hIt was the one of the best customer service experiences I have ever received. Lady on phone went out of her way to make the situation resolvable and convenient. Considering I called to cancel due to hassle of digital registration, this was monumental. She assisted to the degree that I kept the reservation and it went really well. The location is a little remote - that's the only negative.
Jennifer JThe app again failed. Had to use website again and still had a very hard time uploading required photos. It took 30 minutes to return the truck when it should have been done in under 5. The online experience was terrible both for pickup and drop off and the hassle simply wasn't worth the effort. If I need for a moving truck in the future this experience will definitely have contemplating using another company the next time.
Joe DI always use this location when I rent a truck but this last experience was not stellar. I requested to change my reservation and it was never notated. I had to call the main line, speak with 2 different reps before the problem was resolved. Upon picking up my truck, the remote key thing wasn't working properly and it took nearly 45 minutes and 2 additional phone calls to actually get in the truck. Furthermore, why advertise office hours, when you're technically not there during that time? Hopefully my next experience won't be as bad as this one.
Richard SClean windows
David BHelped on a Sunday.
KENT LNothing, everything was excellent and the service was EXCELLENT
Darrian DNone
William HVery nice people. Super helpful. Clean equipment.
Timothy GThis trailer was NOT at the location that the guy that confirmed my reservation said it would be. It even had the wrong location on the paperwork. When I went to pick up the trailer the guy did not know anything about it and looked up my reservation number and directed me to the dealer who had it. Total waste of my time.
Larry MQuick Nd easy
CARLOS C