El cliente no dejó un comentario.Sidra H.
Customer Reviews for JR Shell
(U-Haul Neighborhood Dealer)
La Verne, CA 91750
(& Arrow Hwy)
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 5 p. m.
- Sábado9 a. m. - 3 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Overall service was great.ROSENDO S.
El cliente no dejó un comentario.Anton M.
The person helping me was great but the Uhaul trailer was in poor conditionMARY B.
The owner was super nice and sweet. Would definitely rent from him again!!ANTHONY D.
Good staff, easy check in and check outTRILOKESH K.
El cliente no dejó un comentario.MICHAEL C.
Truck cabin was filthy!PATRICIO P.
El cliente no dejó un comentario.MARK W.
George quoted me .79 cents a mile but I was charged .89 cents a mile. The other charge for safemove for $14.00 I never agreed upon. Please refund the balance to my credit card ASAP. Thanks. Shahriar MesbahiSHAHRIAR M.
El cliente no dejó un comentario.Diego H.
Worked out perfectly. AAA+++ Thank youBo H.
This was supposed to be a time saver pickup location but there was to much confusion plus they were still running the station while trying to pick up. Had to ask to have back swept out at pickup and all windows had to be washed at home due to being dirt and pitch covered.Charles Z.
El cliente no dejó un comentario.MICHELL E.
El cliente no dejó un comentario.Linda W.
El cliente no dejó un comentario.kenyatta A.
El cliente no dejó un comentario.Bobby S.
Very friendly ownerTodd H.
Staff was efficient and new the process but the location was very small as the primary business is a Gas station and UHaul is very much on the side business so parking and getting the truck inspected was difficult.George S.
El cliente no dejó un comentario.karen T.
Windshield was dirty and there was a pair of dried up dirty socks on the hood that I tossed.Damaris R.
I was told the rental was .99 cent per mile , and they charged me $1.09 per mile I drive 104 miles Do the mathramon L.
El cliente no dejó un comentario.rick O.
El cliente no dejó un comentario.Jianxin M.
the guy in charge didnt know what he was doinggasper D.
El cliente no dejó un comentario.Colleen L.
El cliente no dejó un comentario.jaclyn C.
The truck had a safety issue. The driver side door would not close correctly. I had to slam it 3 to 4 times before it would close correctly.Lydia M.
There were no U-Haul signs so we weren't sure it was the place we were seeking. The man in the gas station knew nothing, but, fortunately someone who worked there, perhaps the owner, came through at that moment and told us this was the place. But we drove past it at first.linda L.
OWNER WAS VERY PLEASANT TO WORK WITH EXTREMELY NICE AND POLITE WILL REFER ALL MY FAMILY AND FRIENDS TO THIS LOCATION. THANK YOU MR J.RISAAC A.
Can't think of anything.REUBEN G.
El cliente no dejó un comentario.jessica C.
El cliente no dejó un comentario.Sylvia V.
El cliente no dejó un comentario.Robyn B.
Not very much space to park the truck. But I liked that they had a drop box for the key, so we were able to drop off the truck even after store closed. Not happy that the gas gauge in the truck wasn't functioning properly, so I ended up gifting uhaul $30-$40 in gas and am not able to be reimbursed. They should give you the truck with a full tank so you can return it full, not a partial tank so you end up gifting them gas that could've been used for my family's car. Not happy about that at all!AMBER D.
El cliente no dejó un comentario.PATRICK A.
El cliente no dejó un comentario.CHAN P.
Please note that customer service by phone is very frustrating and I really think UHaul needs to improve there location employees knowledge of the system!!KRISTA J.
El cliente no dejó un comentario.MICHAEL O.
The owner was extremely helpful and courteous.Sandra R.
The customer service was great. And also the return location was fast no waiting time. Will come back again. Thank you, U-haul Victor AvilaKARLA M.
El cliente no dejó un comentario.JACK L.
Please let your customers know that the U haul truck will be picked up at a Shell gas station, not a U haul station. It will help them find the place quicker.MARY H.
El cliente no dejó un comentario.rick H.
El cliente no dejó un comentario.JANE H.
El cliente no dejó un comentario.JOE C.
nothing keep on doing what you do best satisfy the customers. thank you.WANDA S.
El cliente no dejó un comentario.HAROLD C.
i had resereved & paid for a 14' truck but was give a 10' truck with an explination that the attic space above the cab quilified as the additional 4'.CRISTINA A.
only one truck available 14 foot, yet truck was clean and ran well. paperwork was easy by already completing most of it on line.deanna S.
El cliente no dejó un comentario.Irene S.
El cliente no dejó un comentario.Brenda H.
10m miles from there truck said the motor was over heating. I called uhaul for help. they tex me a address to go to have it look at. we both came to the same answer. the sinding unit was bad. It had to be that way before i goy foot is very soret it. The truck ran really bad all the way here. Over 600 dollors in GAS. I will get a diesel next time. I used ryder in the past. Even after telling them there were i left it! I bet bo one will look at it. Needs a tune up bad.One othor thing! Why is threre no cruse controll. mRICHARD C.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.Brett W.
El cliente no dejó un comentario.Mike A.
1st off, Truck was (filthy in back)!!! Cab was ok. Rear had "drywall dust" throughout. They did not do a walk thru with us for any damage or cleaning issues, etc. We found the "dirty rear section" when we got to our moving location! When we turned the Truck in at Emmett Trailer Co. in Thousand Palms CA., we were hit with a "cleaning fee of $30"!!! Very upsetting & NOT RIGHT!!! Truck was dirty when we picked it up!!! Furthermore, Emmett Trailer Co. pointed out that we never signed Insurance waiver ticket attached to keys. Well, we were never asked to do so at Shell station!!! Shell station also gave us the "hard white copy" which is a "no-no" apparently. Needless to say, we want the "$30 cleaning fee" reimbursed to us asap!!! You can charge the Shell station for it. Please respond asap! My attorney is monitoring this transaction... ¡Gracias!erik J.
very good experienceGinnie A.
just ask for George he will take care of you.CHERYL T.
El cliente no dejó un comentario.ROGER N.
El cliente no dejó un comentario.daniel E.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.ANGELIQUE J.
It's a service station with not a lot of selection. Prefer to go to actual U-haul stores where employees only handle related business.Steve M.
the rate I was quoted was not the rate I was charged. The manager quoted me $19.99 for the rental, but upon return, a subordinate charged me $29.99.samuel H.
Excellent experience...GARY S.
Very FriendlySHAWN R.
El cliente no dejó un comentario.MARCELLUS L.
The staff seemed to be confused and overwhelmed with only two customers.KEVIN M.
Complete an inspection of the truck before filling out the papper work.KEITH N.
El cliente no dejó un comentario.sam T.
Grate guys to deal with, very nice and curtious. Would recommend to friends and use them again.... ;-)Luis S.
El cliente no dejó un comentario.MING CHANG L.
El cliente no dejó un comentario.MOUSTAFA A.
The steering alignment was off, every time I broke or accelerated the wheel would jerk right. The left door seal was not working, as driving past 30 mph would cause loud, windy noise that made anything else hard to hear. The service engine light is on and that worries me significantly. I am never using U-Haul again if this is their level of commitment to customers.PETER V.
El cliente no dejó un comentario.SYLVIA M.
El cliente no dejó un comentario.
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