Customer Reviews for JPs Auto Service
(U-Haul Neighborhood Dealer)

72 reviews

16466 Business Hwy 61   Bowling Green, MO 63334

(573) 213-4142

Location Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(573) 213-4142

16466 Business Hwy 61
Bowling Green, MO 63334

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
2.0

Customer did not leave a comment.

Jordan L. 
Rating:
2.0

Better equipment, and faster check in. Staff needs to be more aware of what is being picked up and by whom. Availability of choices is very poor.

DANIEL F. 
Rating:
4.0

1 We had requested a truck in Vandalia, not Bowling Green do we ended up paying extra millage. 2 The truck only had half a tank of fuel in it when it was picked up and wasn't noticed or would have been returned immediately. So in the end we used half a tank and had to pay $100.00 for a full tank of gas is the extra miles. That was NOT fair on our books and U-Haul has been notified but not done anything about it.

Kenneth R. 
Rating:
5.0

Justin and his staff were very helpful. Took care of me promptly.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
4.0

Truck windshield and cab wasn't clean. Auto trailer had one tire strap that wasn't long enough to strap around the tire. We had to stop at a UHaul dealer in Hannibal, MO to have it fixed before we traveled to our destination.

ARTHUR M. 
Rating:
3.0

The location was not well maintained and clean. The lady I worked with was very professional but the location needs to improve.

VANESSA T. 
Rating:
5.0

Customer did not leave a comment.

ELMER B. 
Rating:
5.0

After approx 4 calls to customer service and picking up the truck everyone I spoke with from U-haul was exceptionally pleasant. I would not hesitate to use U-haul if I needed a moving truck.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

The lady at this location is very kind, polite, and professional. She made the process easy and it was a joy to work with her.

CONNIE J. 
Rating:
4.0

April was great in getting things taken care of. Would definitely recommend.

Michael P. 
Rating:
5.0

April was a very big help

Randy S. 
Rating:
4.0

more commutation..

Holly S. 
Rating:
5.0

Customer did not leave a comment.

Sonia P. 
Rating:
1.0

Very unprofessional and smart asses

Richard B. 
Rating:
3.0

Customer did not leave a comment.

TRACY R. 
Rating:
3.0

This was a drop off and the business itself was closed. Grateful we were able to drop off the vehicle and the key and check the vehicle in online.

CHARLENE W. 
Rating:
5.0

The place I dropped it off at was helpful. Came out and help me put it into place. It is just the website I was not pleased with.

Tommy E. 
Rating:
3.0

returned online and it was rough. Took over 20 minutes to work through the online return. Tried to call customer service and could not get through to talk to anyone about the online problems. Finally figured it out and got it done.

MARK W. 
Rating:
4.0

Customer did not leave a comment.

SHANE M. 
Rating:
3.0

Customer did not leave a comment.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

carrie K. 
Rating:
5.0

Keep it the same!

Diane W. 
Rating:
5.0

They have been awesome to us. We used them three times last year and once this year. When we move in spring we will use them again. Thanks a million

Mike F. 
Rating:
5.0

See above statement intended for U-Haul Corporation and not for the local agency's.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Rob D. 
Rating:
5.0

Customer did not leave a comment.

Patsy F. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Great place to rent from. Very friendly and was an easy location to pick up from and return. Will use them again if the need arises!

Diana H. 
Rating:
2.0

wanted a one way rental from Quincy Illinois to Jerseyville but made us drive way out of our way to bowling green Missouri to pick up truck at a dumpy location normal 2 hour trip to get to quincy took 3.5 hours especially having to go around flooded roads with no compensation for our time or gas

tom H. 
Rating:
5.0

April was pleasant and informative.

Oscar S. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
3.0

Customer did not leave a comment.

Sherry J. 
Rating:
3.0

Owner could be more courteous to customer.

Gerald G. 
Rating:
5.0

Customer did not leave a comment.

Renee T. 
Rating:
5.0

The truck started when I picked it up but the day I needed it for, it would not. I called several different numbers before being able to get someone that could help me get the truck started. Unit failed to start at a critical time during the day and after managing to get it started with outside help, was told to not turn unit off. That caused extra gas usage. JP's auto did not know about this situation as truck had not acted this way at his place of business. I have contacted customer service requesting waiver of mileage charged due to the inability of the truck to start when needed to as well as the initial problem caused our agency to be late to our destination.

linda F. 
Rating:
4.0

I was not given any instructions just handed the key and sent on my way. I had driven your trucks so didn't believe I'd need any help but... There was a sticker on the dash about turning off a tow/haul button when the truck was empty. Based on the graphic on the sticker, I couldn't locate where the button was on the dash. I didn't notice that sticker till I had left JP's site.

Walter L. 
Rating:
3.0

Customer did not leave a comment.

Arron L. 
Rating:
3.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Janet R. 
Rating:
3.0

Customer did not leave a comment.

Walter C. 
Rating:
1.0

the place was dirty personal very unfriendly not helpful at all they didn't even to help hook up to trailer

richard B. 
Rating:
5.0

Customer did not leave a comment.

Peggy K. 
Rating:
3.0

The truck was frozen over and it was stuck and I had to ask the driver to help me get it out. The guy did come out and get the truck out of the frozen mud for me.

Regina Y. 
Rating:
3.0

clearly a "side line" for this location, but in a rural county and they were friendly. No real orientation, just handed me the keys, but efficient

R. G. 
Rating:
4.0

Customer did not leave a comment.

Fred H. 
Rating:
4.0

After hours drop had to call to make sure everything was ok with return

MARJETTA A. 
Rating:
3.0

We were told uhaul would send a check when pick up location said money would be refunded at drop off.

Tara C. 
Rating:
5.0

Customer did not leave a comment.

Margaret R. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
4.0

We ordered 2 weeks in advance had pick up location at meme mini mart got there no truck no phone call prior to that they had no idea we were coming. Online service is very poor

Ronald D. 
Rating:
3.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Associate informative prior to rental.

Christine T. 
Rating:
5.0

Becca was fabulous! She was wonderful about answering all my mom's questions (along with mine), and was willing to go the extra mile (literally) to be sure we got the supplies we needed, as well as the equipment, on time for the move from MO to TX.

James R. 
Rating:
5.0

Nothing. Very helpful.

john B. 
Rating:
3.0

Well the drop off location refused to take the dolly back because they where to lazy to move it 5 foot

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
3.0

I dropped the truck off. The people were leaving for lunch and tried to hide from me. ( ridiculous) It was 11 a.m. But truck did get returned.

Linda S. 
Rating:
4.0

Customer did not leave a comment.

Austin B. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

todd B. 
Rating:
5.0

Friendly service. Staff has kind and very helpful

LISA A. 
Rating:
5.0

Everything was clean and ready to go.

Alan J. 
Rating:
3.0

Not much really. It is a small community and anyone taking on the responsibilities of renting vehicles as part of their business is helpful, even if it is no their main line of business.

Charles B. 
Rating:
5.0

Great customer service. equipment was ready when promise and was an excellent condition

HARRY N. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

ricky R. 
Rating:
4.0

Customer did not leave a comment.

THERESE B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top