The pick-up place was closed when I got there at pick up time. The property is secured by a gate that requires a code to gain access. I was not given this code. I called district office who provided a code, which was not the right one. The same issue with drop off. This is all very stressful , especially during a major household move. I was in panic mode. I will say , the person at the district office was very nice and helped me through everything.Jeri H.
Customer Reviews for Joyce Team LLC
(Distribuidor de U-Haul del vecindario)
Franklin, OH 45005
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: cerrado
- Mié.: 12:30 p. m. - 3:30 p. m.
- Jue. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Chirag B.
Small entryway for a 26' truck. Gate not open during â€œopenâ€ hours.LAURA L.
I had excellent service.Carl M.
We know more than pulled out of the gate when we realized the brakes were not working on the truck. We had to wait three hours for someone to come fix it. Very frustrating! They had to know that their brakes weren't working on that truckDONALD M.
El cliente no dejó un comentario.CORY N.
The lady at this location (a self-storage location) was not as familiar with checking in. Thus, it probably took longer to get checked in than I would have expected. But I don't blame her.KIMBAL R.
Our drop off experience was as it should have been. We were treated with courtesy and kindness and the entire process was quick and stress free, even with a newer employee who was doing a drop off for the first time. She knew who to call to make sure the process was handled appropriately. . It's unfortunate and unacceptable that the pick up was not handled in the same fashion.Susanne C.
Hoorible experience. Worst customer service experience I have ever had.Rebecca M.
El cliente no dejó un comentario.Glen B.
Every email/text we received said we can drop off the vehicle after hours via a night drop box for the keys. This location has a gated driveway making it inaccessible after hours. We had to make an extra trip to drop off the vehicle during business hours.DAVID GLEN V.
Nearly impossible to get in and out of. I didn't receive a code to open the gate so had to call and have gate opened. Secondly this was 15+ miles away from my requested pickup location I made reservation for. What's the point of making a reservation a week in advance if I'm going to have to drive all the way across town to pick up equipment. Secondly they didn't have the auto transport so I had to drive another 15 miles out of the way using miles and fuel.RYAN O.
Good customer service, thank youERNESTO G.
The attendant was not nice and it took over a half hour to get checked out.STEPHEN P.
El cliente no dejó un comentario.CADMIEL A.