New dealerCRAIG BOYDE L.
Customer Reviews for Jordan's Auto Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.LLOYD J C.
Nothing. All good.Gene R.
El cliente no dejó un comentario.John H.
All goodTerry A.
Awesome service Thanks alot guysJason Wayne M.
My scheduled pick up location did not have my truck. I had to drive 1 hour 15 minutes to the new pick-up location, wait 30 minutes to get my truck, then drive one hour 15 minutes back to my house. I lost 3 hours of valuable packing time. The price adjustment was appreciated but the stress to get the truck loaded in time to leave was high.Gary P.
The guy who called me to discuss my U-Haul pickup gave us misinformation and told us that we would be setup for after-hours pickup and would call with the relevant information, which he never did. He told us that the pickup place was closed and no one would be there When I did speak with him the next morning to he was far from pleasant. None of what he told me was correct. It was an unnecessary stress.Candice L.
Very professional yet friendly. Thanks for the great service!!!John H.
My reservation was for a self serve pickup at 7am. When I arrived and started the process in my email, I clicked the option to start my pickup and was greeted with a message that told me that I would have to wait until the store opened at 9am. This significantly impacted my move day along with the fact that I drove 1.5 hours to the pickup location, so I had to wait in the parking lot for 2 hours for the store to open. Do better, u-haulChad L.
Excellent servicerodney H.
Jordan's professional manor is top rated . I would do business at this site anytime in future.Christine P.
El cliente no dejó un comentario.larry W.
Make sure trucks are road worthy and tires safe!Velmer B.
El cliente no dejó un comentario.ross J.
The location was okay. The U-haul experience was not. I booked a Conception Bay South location and it was confirmed. Later in the day I received an email stating that I had to go to Carbonear. I travelled 90 minutes to learn that the vehicle was not available. U-haul dispatch then sent me to another location that did not have a vehicle. I had to travel back to Carbonear the next day. 6 hours of travel to try and get a vehicle that was confirmed and was 15 minutes away.Derek S.
El cliente no dejó un comentario.brian W.
Organized lot. Very helpful staff, professional, accommodating, and flexible.David D.
El cliente no dejó un comentario.Robert C.
Very professionalJOHN H.
chain broke during the drive and was not sure what would be the best solution. Advanced information would have been greatJillian R.
El cliente no dejó un comentario.James M.
Very professional. Great to work with!!JOHN H.
El cliente no dejó un comentario.DEVON TAYLOR ALV E.
My pick up location and date was not correct from what was stated on my original order. This was not the fault of Jordan's auto glass. However when I did show up the trailer was not ready. When I got home to start packing my stuff, the trailer was dirty and I had to clean it. That was on me as I should of done and inspection of the inside but I was pressed for timeCRAIG JOHN C.
El cliente no dejó un comentario.Rajesh M.
El cliente no dejó un comentario.Philip D.
None,spoke to U haul representative on phone and dealer at drop off site.Great service.GREGORY FRANCIS O.
El cliente no dejó un comentario.MICHAEL R M.
Ensure the vehicle isn't an hour and half away even though there are several agents 10 minutes away with lots of trucks. Make sure the last person cleans the garbage out, doesn't smoke in the truck and doesn't leave mud all over the floorsWENDY HEATHER K.
El cliente no dejó un comentario.Raymond N.
To have supplies available like the fridge dolly I wantedANTHONY M P.
It is all goodrichard F.
El cliente no dejó un comentario.marshall D.
El cliente no dejó un comentario.sean G.
El cliente no dejó un comentario.robert H.
Fantastic service and very helpful staff.Ben F.
El cliente no dejó un comentario.Gerald B.
Not a easy place to contact by phone. Took a while, more often then not, the fax machine would cut in, but finally made contact on morning the truck was to be returned.Morgans F.
El cliente no dejó un comentario.Jeff B.
El cliente no dejó un comentario.Adam V.
Maybe don't release equipment that might fall apart when removing a vehicle from the trailer. The metal catch that keeps the track in place during transport is also used to keep the track in place during loading/offloading, and very nearly caused damage to my car. It would have if I had unloaded on my own at any point, fortunately I did so at the drop-off U-Haul location and someone was available to assist me while I held onto the brake to prevent damage.Rodney J W.
After some initial confusion over my drop off location. MR Corey Woods of Moncton NB was able to perform above and beyond, to solve my issue. All round, my UHaul experience was enhanced by Mr Woods of Moncton NB.Jonathan D.
El cliente no dejó un comentario.Bradley P.
Very poor customer service.No one at location when I arrived to pickup unit and had to wait for half an hour for someone to arrive.Unit was less than half full of gas.Sean D.
El cliente no dejó un comentario.TRAVIS R S.
El cliente no dejó un comentario.cheryl B.
El cliente no dejó un comentario.Stuart W M.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Robert O.
Not a thing. Jordan was quite helpful and upgraded to the size of truck I needed. He explained everything very clear to me. Great guy. If I ever need a U haul again I know where I am going to get it.Jason H.
El cliente no dejó un comentario.Randy B.
El cliente no dejó un comentario.Larry D.
El cliente no dejó un comentario.goldie B.
El cliente no dejó un comentario.Tim F.
El cliente no dejó un comentario.Greg N.
El cliente no dejó un comentario.Daryl G.
Offer moving aids i.e. boxes, dolliesLesitta S.
Everything great. Jordan was very accommodating, even with changes in my needs.tony M.
Hi, This was my 1st UHAUL experience. I used the online booking website and used the mobile pickup service. I used the pickup service at a location near where I was picking up items for moving. The location was: Jordan's Auto Glass 64 Columbus Dr Carbonear, NL A1Y1A4 I now realize that this is satellite pickup location. When I arrived the business was closed, I don't know if this was due to Covid restrictions, I was there before closing time. I used the mobile pick up service and the steps were good until I got to the KEYCODE option on my phone for the keys. There were no instructions for getting the keys. I started to panic, how do I get keys now? At this time, an employee of Jordan's Auto Glass just happened to stop by the business. I don't know why he came but he saw me so I asked him did he know where the keys were. He said he put them under the seat, but they weren't there. Then he realized he had put keys for a van in place, not for the 26 ft truck I rented. He went and got the keys for me so that was lucky for me. Otherwise I would not have been able to move my mother's belongings to the 2nd location. Also, when I looked in the back expecting to see furniture dolly, utility dolly and furniture pads, there was only the big dolly with the strap. I asked the guy if they had them, he said they don't supply those things. I think it would be good for your website NOT to ask to book items which CAN'T be supplied if my pickup location is a satellite service. I can't imagine how frustrated someone would be if they booked 30 boxes which they NEEDED for the move. Your chat service has refunded me the $20 charge for the items which weren't available. This was a good experience and smooth transaction. The dropoff in St. John's went smoothly although I think you should have a CLEARER policy about not returning extra boxes during the covid period. That was not explicitly told to me when I happened to stop by the St. John's location to get some boxes on my own. The truck itself was fine, no issues with power/speed/handling.Trevor C.
Extraordinario servicio al clientegerard B.
You need a new dealer out in Carbonear. Jordon is downright rude and only for the fact I really needed a truck, I would have told him where to stick it. He had nerve enough to say, after not having my reservation there, that he had two trucks (smaller and bigger) amd to hurry up and make up my mind because he had s&$@ to do out back with his other business and was too busy to deal with us. This being said, someone walked in off the road and he rented them the smaller one without even ensuring that I actually got a truck. Very unprofessional and rude. I will never go back to this location and I strongly urge others not to go there.Kayla H.
Great job. Keep it up.Ches H.
Not very professionalRoxann W.
El cliente no dejó un comentario.augustine P.
El cliente no dejó un comentario.Janet M.
I cannot comment on the location as the business was not open when I dropped off my rental.Stephenie C.
I Rented a 26 Foot truck from Jordin's auto glass location, Carbonear NL. On the 16 of January 2020. I'm sure you all know about the huge storm we had! The truck was stuck in my driveway and would not move as the tires were bald! I called U-haul and asked me to take pictures of the the truck and send it to them. They got back to me on the 22nd of January and said there was not a towing company would touch it as the roads were to bad and narrow. They then told me that i would not be billed for the truck becuase of the storm and road conditions. I then told them that i needed this truck to get the rest of my belongings as i had to make the second trip. so they rented a 15 foot truck to me, to be picked up at the same location as first on the 24th of January 2020. at 4:45 pm, when we showed up the store was not opened,, the keys were left in the ignition, fuel was below "E" and bearly made it to the gas station!, we had to get hot water and poor over the back door to get it open, (took us 30 min to get it open) When we did it was full of snow, we then had to clear that out! (very un-acceptable ). As well no written contract. So we load it up bring our belongings to our new place , and sure and behold this truck is stuck spinning tires and not moving as well, they we more bald then the first truck. We called about this and was told that when they get a chance they will get them towed out. After telling us that we would not be charged for these days , we got a bill for over 1000.00 , Not happy and will not use uhaul again! There trucks are form the us (down south) But if they want to rent them up north then they should have winter tires, not all summer steer tires all around! Now they are trying to charge us with the towing fee! (NOTE) " our car and other trucks have no problem accessing our driveway.Heather M.
Jordan didn't want to take the truck and wasn't very helpfulRoss G C.
El cliente no dejó un comentario.Jason G.
good service has alwaysEDWIN HOWARD S.
Could use a refresher course in personal MANNERS ! not very professional when dealing with the public from what I witnessed.Anthony B.
They were more focused on their glass business than uhaul customers. This trailer came off the hitch causing the tongue to go under the trailer than the trailer was pushing the truck. We almost went over an embankment, good thing he was an experienced driver or we would not be here.Gary O.
El cliente no dejó un comentario.GARY K.
El cliente no dejó un comentario.Tanner C.
Drop off was a Sat. Business was closed. Key drop box was busted open and I couldn't leave the key. I tracked down family member of business owner and dropped the key off. Not good.Judy M.
No one showed us the van or gave us a quick review of the vehicle and where light/wiper switches were (like Budget does) when you rent a vehicle. Other than that all was good. Vehicle was easy to drive and comfortably, mirrors were easy to useGerard H.
El cliente no dejó un comentario.Alphonsus P.
El cliente no dejó un comentario.Graham C.
El cliente no dejó un comentario.cody J.
El cliente no dejó un comentario.Brenda A.
Very good service ,loved the both times we used the trucks !!!David O.
No issues. All goodEdward D.
El cliente no dejó un comentario.rufus M.
El cliente no dejó un comentario.sheree J.
Awesome customer service and very helpfulCherlene P.
U-Haul trailer wasn't ready for the booked time, despite it being there for several days in advance. I get it, shit happens. But a phone call in advance would have been nice. The plug for the trailer lights was missing, so I was told to come back in an hour or two so they can fix it. Finally when I came back and the trailer was "ready to go", the newly spliced together plug wasn't long enough to reach my truck, so I had to drive across the island with no lights working on the trailer.Jeff H.
El cliente no dejó un comentario.kerri T.
Quick pick up, process was explained well.Jeff H.
Jordan's Auto Glass was excellent to deal with! Truck was clean and it great condition. Very pleased.Alisha W.
good location&freindlyEDWIN HOWARD S.
on a scale of one to ten . i would have to day ten . had a windshield replaced at same location . jordan is a very nice young man . should have access to more moving equipment .LESTER B.
El cliente no dejó un comentario.lisa V.
El cliente no dejó un comentario.marie A.
El cliente no dejó un comentario.joseph M.
As the same with the pick-up location, there was problems with the u-haul software/machinery. The system was causing the personnel problems. The took a long time, and a phone call, to be rectified. I think u-haul needs to look into upgrading their system.Randy B.
El cliente no dejó un comentario.jason H.
El cliente no dejó un comentario.RUS P.