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John M
Customer Reviews for Jones Farm Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, something that is becoming rare these days. When I rented the trailer Haley was very professional and explained everything well. When I returned the trailer it was raining. The staff was very efficient and worked quickly. During both the rental and return I felt like a valued customer. I will definitely use this vendor for my next uhaul rental.
Mark WExcellent service !
Alvin JThey treated us like family!
Dewitt HThe only minor thing that would have helped is a U-Haul sign by the door so I know which building to go to.
Christopher FThis location is an excellent example of how to do it right. Customer Service was above reproach, friendly, honest and respectful. Ryan is an excellent ambassador for U-haul and a phenomenal human being. Our sincere thanks to him and his team for all of their assistance during our most recent trip.
Michael LI was very satisfied with the rental location and the vehicle.
joseph cNothing, all was great!
Ronald BWorker Damaged my car using fork lift to attach trailer
daniel wGreat customer service!!
Jeff MI think the guys at Jones Farm Supply were great. The they reserved my truck quickly the day prior and when I arrived the day of the rental it was ready and waiting. The return process was explained and I was off within minutes. I couldn’t think of anything these guys could do to improve.
Micheal SExcellent experience all round from pickup to dropoff
Vikram Pfffffffff
michael aMy first time renting here. It was easy and straightforward. Everyone was friendly and helpful. From pickup to return, everything was easy. Thanks!
SUSAN PVery nice and helpful employees.
Kenneth JGreat people. Great service. Professional, efficient and good natured. I was able to take care of all my projects with a great well maintained truck. It’s great to support our local businesses too. I will be back. Thank you.
Timothy Kcharge me a $100 fee because the box they had for the keys for overnight drop off didnt fit! Im not paying that!
Damian BGreat customer service
Jimmy SThe girl that wrote up my order, she had a broken ankke. I’m saying that just to identify her. she was so sweet, I would not go anywhere else in the future I would come back there.
JACK KService superb. Within 10 minutes of arrival I was on my way
Phillip MCustomer service was above and beyond! Incredibly nice people to deal with! Totally recommend!!!
ronnie lRyan was terrific. He was in at 6:45 am to make sure we could get an early start. I had talked to him the evening before and explained the predicament were we in. Equipment was clean and ready to go. He gave us directions that saved us some time. Very friendly fellow. It was a bright spot in a dark time.
Bob KExcellent customer service Will definitely recommend, I myself will be back. 5 Stars ✨
Heidy HThe people here are very pleasant and the place is easy to get to.
Roger MReally close location for us, which was super convenient. There was a bit of sand in the cab of the vehicle, but this is because the parking area is open sand.
Samuel PKnow which truck the key will start and walk to each truck checking to see if this is the right truck.
Pamela KI was overcharged for a uhaul at this location . I rented a 19$ uhaul with 17$ insurance which I quoted online in total for 39.00 roughly . Forgot my license so I went into location to rent a uhaul & it totaled to 100$ and I didn’t drive it past 20 miles or use it past a hour ! Also, the tire pressure was low so had to put air in the tire and the transmission is slipping so I didn’t feel comfortable with driving . I’m ok with differential in charges but being a major jump from $40 to $100 for a 15 mile distance is a reach . I took it as a lesson and will not recommend this location or rent again .
Brian HTruck leaked all over our boxes causing damage
Michael MThe folks at Jones Farm Supply are good to deal with.
Lonnie JGreat service
Cassandra jThis place was GREAT. Friendly, close to my house. They actually had a MOTORCYCLE trailer. In the past at larger UHaul places I would end up having to get just a large trailer not one spicifically for my motorcycle. Easy picup and return process. THANK YOU
Lisa BStaff was friendly and the location is convenient.
Donna BNothing, the customer service was excellent.
Ricky BI was very satisfied with your customer service
prince uThe representative was very friendly and helpful. However, he did not advise me that I had to complete an online check in of the condition of the vehicle prior to leaving the lot. He said I had 7/8 of a tank of gas, handed me the keys and sent me on my way. Two miles down the road I receive a message on my phone that I failed to complete this check in and the link had expired. Looking at the gas gauge, I only had a little over a half of a tank. I took a picture of this. When I returned the vehicle, the drop off location charged me an extra 57.00 dollars. I am disputing this. These representatives that rent you these trucks need to be more specific about the check out procedures.
Michael TExcellent service
Kelvin Somly to add more trucks to thatlocation....jones.farm supply was great to deal with
arthur aInspect truck cause it felt like it was out of balance.
BEVERLY FVery friendly and easy to communicate with. We had to switch locations at the last minute and they were so accommodating.
Richard RCan't. It was perfect.
John BNo improve Ent needed.
DUDLEY ENone
Terence LMake sure you refer the customer to the nearest location.Make sure everything that the customer needs is available,like a dolly a vehicle with a ramp.I had to pay to rent a dolly from a local business hire manpower to lift the furniture into the truck,and the location was 11miles from me and I drove by a location in benson who had at least 6 avalilable Uhaul trucks,and I saw these vehicles the same day I made the resavation,
PHYLLIS STruck was filthy inside and out. Mirrors were so out of align it took me 5 minutes to get them right. My bill went from 65 dollars when I paid to 76 dollars two days later????? Never again will I rent a 19.95 dollar a day to have it cost me $76.00 for two hours. What a ripoff.
DAVID SRates are toooooo high and I personally wouldn’t rent from Uhaul again… As well if I recommend someone I’m gonna tell them about the high MILEAGE/RATES
JERMAINE G