Charged a lot fees, over the phone i was told one thing but since they had my card on file, lied and charged me everything they said they wouldnt..... All the calls are "recorded" yea right bc now no one knows anything...all of a sudden notes that were there arent there anymore... UHual took adavantage and will take advantage of you
Marquis J
Customer Reviews for Jones Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
DID NOT RENT THIS U HAUL YOU CHARGE MY CARD FOR IT,,,,,,, WANT MY REFUND
WILLIAM WStop taxing
ATAYJA BThey were very professional and courtesy and customer service was outstanding.
cedric hEverything went smoothly. I can't think of a thing to change.
PATRICIA WHave the truck full of gas. Not on 1/8th a tank. Yes, I was given $50 or so for fuel but that didn’t even cover half of what it cost to fill it up. I filled it up half way on my drive and was at 1/4th of a tank and it cost $125 to fill up. So the $50 nowhere covered it.
Jonathan PAlready mentioned in above comments
Jeff PI was charged $24 for barely any gas that was used.. i only used 14 miles and I tried to explain that to the lady who checked me out. I have pictures of the needle where it was vs when I returned it.
Cydni Tcouldn't even get in the office as the door was stuck! And then charge me $59.00 for the gas!?!?!?! NO WAY!
Mary EThey were actually closed the day we rented our truck but just happen to be there! They went out of their way to make sure we got our rental anyway! Will highly recommend!!!
CHRISTOPHER QEasy drop off. Thank you.
Robin fSuperb service. Extremely helpful.
Melvin JThe location I made reservations with, did a excellent job. But the place I picked up car trailer was very unprofessional. The guy that tried to help hook up trailer didn't know how to use trailer at all. Then after I loaded vehicle to transport I went to check lights and they didn't work at all. I found pinched wires and decided to fix it and they work great now. I don't like giving bad reviews but you need to know for the future about the location that I picked the trailer up at. I just want to stress again about how good the personell is who made the reservation. Thank you, Brad W.
BRADLEY WBusiness was closed during regularly scheduled hours and at pickup. Unit was dirty and requested and paid for blankets were missing. We’re helpful on the phone but that’s where it stopped.
JAMES REveryone was nice but place looked run down. Should take some time cleaning/making it look nice.
roy pOK place. Folks here real laid back... maybe just a little too laid back.
Wolf CHorrible service. This was the most stressful move of my life. I reserved a truck and equipment (which was all confirmed available by Uhaul) and nothing was available when I arrived at the location. The clerk had rented my truck to someone else. I then had to wait for him to find another truck and I ended up calling customer service to help him figure out how to get me in it. They advised me to have him cancel my reservation and do a walk-in rental. I then had to call around town looking for the equipment I needed and reserved, which no one had. Horrible horrible experience.
Jacole K