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Customer Reviews for Jones Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything went as it should have.
JAMES LNothing to improve. Great experience.
LEE DDave was amazing and super helpful. He made this so easy and his folks working there were the best! He was ready to help and was flexible in my pick up time and that made our day! Big shout out to Dave and he really went the extra mile to help us! Thank you!! DDixon
DOUGLAS DIt was out of his control but I had to wait 45 minutes past the expected reservation time to get my equipment. This was also not the location I originally requested and was 30 miles away.
Mark TSee above!!
JOHN KAnyhoo, I made it back to Memphis and the guys at Jones Auto Repair/U-Haul In Germantown, TN were great too!!! I had to turn right back around and get my son back to Clarksville that morning! Whew, I finally made it back to Memphis, after having got stuck in awful traffic most of the trek back to Memphis later in the day. I Thank you Jones Auto Repair so much for a very good experience in a time of urgency. May God continue to Keep you ALL BLESSED!!! Pamela and son Arriq
PAMELA BThe guys at the shop were awesome and friendly.
TROY LStaff was helpful and courteous. Everything was ready on time. Checking in and out was easy.
Richard DVehicle acted as if the engine was about to give out or blow, it was shakey and loud and when apply the brake smelled like gas in the cab.
RONALD CNothing. It was super fast and friendly.
BRIAN SWe dropped our rental off after hours. The location was nice.
Janice SThe service was awesome. The staff was super friendly and worked together to make the process faster and super easy.
Angelia Dnothing it was fine
MARY WKeep doing what you are doing!! All the guys were very helpful and the process was painless . Many thanks again.
pat lGreat customer service. The staff here communication is always clear and concise. Gets you in and out fast.
Cyril Bvery friendly and fast
GAry CVery nice and professional. Easy to find. Haven't rented a uhaul since the 90s. Just haven't had the need. Truck ran great. Surpringly comfortable seats and better than expected fuel economy.
William PAwesome
Amir MAll of the guys here are very friendly and helpful. They are awesome.
Natalie WI didn't have a reservation and I needed a U-Haul truck on the fly. I've never rented a trip before so it was my first time. The employees there were amazing. The answered all my questions and were very patient with me. They worked with me on getting a truck even though I didn't have a reservation. Whenever I need a U-Haul again I am going back to this location. As long as I live in Memphis then I will continue to go there for service. I would definitely recommend this place to anyone needing a rental.
Jeff AVery efficient pick up and drop off experience. We were very pleased as we had a short time frame to get our move done. Highly recommend!
Susan PNeed more Boxes (wardrobe)
Leah AHad a bad ant infestation, horrible experience
stacey rI probably should have noticed this prior to leaving, but the trailer had 150-200 screws in the bottom of it. Also, the trailer opening (~5 feet) was less than the width of the trailer (6 feet). I wasn't able to use it for my intended purpose because of that. This is not clear from the dimensions listed online. This rental did not help with what I intended it to.
Andrew HStaff was friendly and helped me returning the vechile.
Vandan TJones Auto Repair is excellent with which to do business, auto repair and U-Haul rentals. Friendly and responsive, they covered everything necessary when renting a van or trailer. Check-in and check-out is quick and efficient, no wasted motion or time. I would heartily recommend this company and U-Haul for their service and support.
Robert BEasy and nice people to deal with. Great value!
JoRene BThe location was close, but the drop yard was a bit small, and this location shares with a gas station and repair shop, so a lot going on. Manager was friendly and assisted in the drop off, but overall no complaints.
robert bTrailer wasn't sweep clean, but it was okay otherwise.
Cynthia HSafe, reliable, well established business business in a safe neighborhood in a suburb of a very dangerous, violent city of crime. For newcomers, it would be helpful to designate that information.
Calotta ELove the folks and service at the Germantown TN location.
Donald Rgreat people great equipment help us in a bind
Robert HAbsolutely perfect. Could not ask for better service
Silas GQuick and efficient, friendly and informative. Perfect experience. Thank you!
Angela BThe young man who checked me in was very friendly and fast.
Brian SThe staff at Jones Auto Repair was great! Efficient, nice and very helpful. Would definitely recommend them to a friend.
Deborah QPlenty of employees to help with customers. I felt it was run extremely well. It could not have gone smoother.
Paige GJust thank you for being there when needed 💙
alisha mJones Automotive is the best and easiest U-Haul location I’ve ever dealt with!
james wWhy in the world do you charge me $20 to return after hours when it is a benefit for you? I can't help when you close this fee makes no sense and I will stop using U-Haul soon potentially because of it.
Ryan MFriendly staff great service
chris aAlways very nice
SUE LVery friendly
ANTHONY LJust right around the block. Friendly support
Jeff WThe location was convenient, and the property manager was professional and friendly. I would recommend this location to anyone looking for your next storage unit!!
TIFFANY H