Customer Reviews for Jones Asset Management LLC
(U-Haul Neighborhood Dealer)

399 reviews

2711 E New York St Ste 205   Aurora, IL 60502

(630) 898-3855

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 5 pm–9 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(630) 898-3855

2711 E New York St Ste 205
Aurora, IL 60502

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 5 pm–9 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This location is well run. They’re efficient, adaptable to change in plans and customer service pros! Everything was smooth sailing and every piece of equipment we saw was very clean and new looking. The van we rented was gorgeous, spotless and had as wide an opening as a truck. It was easy to get in and out of the parking area. Light traffic - no hassle at all. We’ve rented UHauls all over the country and this was by far the easiest in and out super smooth and simple on our end. The team at Jones Enterprises are pros. Highly recommend!

Michelle Weavil 
Rating:
5.0

Very easy rental process, would recommend this location to anyone

JASON KRAVIK 
Rating:
1.0

Customer did not leave a comment.

Riley Fleming 
Rating:
5.0

This Location has five star customer service always ready to help and equipment is always in top notch. With three easy steps they got me out within minutes . I amazing and swift service. big shut out to Natasha. 💪🏽👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼

LUIS VIRAMONTES 
Rating:
5.0

Steve was super nice and helpful.

Mathis Bessa 
Rating:
5.0

Customer did not leave a comment.

Antoinette Holman 
Rating:
5.0

Very friendly and Professional

Bonita Parr 
Rating:
5.0

Customer did not leave a comment.

George Campbell 
Rating:
5.0

Customer did not leave a comment.

Antoinette Holman 
Rating:
5.0

The customer service experience was excellent

Tiffany Craig 
Rating:
5.0

Customer did not leave a comment.

Adrian Mendieta 
Rating:
5.0

The reps that work this location are great! I have rented from them a couple times and will continue to rent from them in the future.

Tracy Phillips-Goch 
Rating:
5.0

Both locations had excellent customer service

JOEL THOMAS CLENDENIN 
Rating:
5.0

Customer did not leave a comment.

HARIKISHOR REDDY CHILLAKURU 
Rating:
5.0

Customer did not leave a comment.

Anya Safford 
Rating:
5.0

Very friendly and professional staff. I rented trucks from uhaul for many years this location was by far the best experience.

JOSHUA PAK 
Rating:
5.0

Customer did not leave a comment.

Leonardo Lopez 
Rating:
5.0

Customer did not leave a comment.

luis lupian 
Rating:
1.0

The App was and overall mobile pick up process was very lacking. The instructions are not very clear. I tried to do a live chat and it through my entire process. So the system flagged me as picking up the truck. I never received the key code or lock box number. I proceeded to call the facility and got no answer. So I called U-Haul customer service only to be placed on hold 15 minutes then thrown into a voicemail. I called back and decided to go through sales to get a live person. The woman that answered was very nice and helpful. I’d explained to her my frustration and she was able to provide me the missing info as well as send me the link to complete my check out process. A 15 minute pickup turned into 45 minutes very dissatisfied. I was on a tight schedule and threw me completely off. Truck was fine and clean, but your checkout process needs improvement.

Nicole Totton 
Rating:
5.0

Great experience, very friendly, office clean and truck clean. Great job. !!!

Becky Pyne 
Rating:
5.0

SmootH experience

Tejveer Soodan 
Rating:
5.0

Great, fast and timely service. It was easy and fast to get in and out.

Duane Draughon 
Rating:
5.0

Customer did not leave a comment.

chuck sloka 
Rating:
5.0

Customer did not leave a comment.

Robert Coates 
Rating:
5.0

Customer did not leave a comment.

BARBRA REED 
Rating:
5.0

Customer did not leave a comment.

Nick Podsiadlik 
Rating:
5.0

Customer did not leave a comment.

KeJuan Stroud 
Rating:
5.0

Natasha the owner is a super star. Period.

Kieran Sheridan 
Rating:
5.0

We received superior customer service! Absolutely no complaints!!

Raquel Hernandez 
Rating:
5.0

Great Service!!!

Stephen Jones 
Rating:
5.0

Easiest drip off ever and most communicative and welcoming team member I've experienced in a while.

genaro delatorre 
Rating:
5.0

Check in was thorough and quick. The young woman at the office was very friendly. She made things easy and light with a difficult moving stressful situation for me. I appreciate that very much! Thanks Uhaul. Keep up the great work.

Susan Phommarinh 
Rating:
1.0

The truck that they provided was truly dangerous to drive. The brakes barely worked, the steering wheel required all my strength to move, the engine light was on, and the back of the truck required two men to get it opened/closed. When I went to return the truck and provide this feedback, no one was even in the office. I couldn't be more disappointed.

SHANTELLE WHITEHEAD 
Rating:
4.0

Customer did not leave a comment.

Naveen Jakhar 
Rating:
5.0

Customer did not leave a comment.

Dong Li 
Rating:
5.0

No need for improvement. Perfect, easy and convenient experience. Keep up the great work!!!

Kenneth Shields 
Rating:
5.0

Thank you!!

Ovidiu Poparad 
Rating:
5.0

Customer did not leave a comment.

chuck sloka 
Rating:
5.0

Customer did not leave a comment.

Batyr Bayramov 
Rating:
4.0

The app for the online reservation and check out/in is completely NOT user friendly. Needs streamlined for more easy access

Carla Griffin 
Rating:
5.0

Great process for after hours drop off.

Ankur Shrivastava 
Rating:
5.0

Natasha is very nice and professional! Made my day!

Marlon Jones 
Rating:
5.0

Great Service!

Stephen Jones 
Rating:
5.0

Customer did not leave a comment.

chuck sloka 
Rating:
5.0

Nothing

Dan Kennedy 
Rating:
5.0

Great people, friendly service, professional, awesome service.

Latasha Oliver 
Rating:
5.0

Customer did not leave a comment.

Husein Dhariwala 
Rating:
5.0

A very good help

ABDULGHANI ALI 
Rating:
5.0

Customer did not leave a comment.

Nancy Lupo 
Rating:
5.0

The rental process was straightforward, the App worked. The people at the pick up site were helpful and friendly.

Michael Berschauer 
Rating:
5.0

Customer did not leave a comment.

Jether Juarez 
Rating:
5.0

very good service i loved

luis lupian 
Rating:
5.0

Customer did not leave a comment.

Pedro Trujillo 
Rating:
5.0

Great service

Antoine McBride 
Rating:
2.0

The two furniture dollies and a dozen furniture pads were not there as we had requested. We couldn't talk to the on-site office because it was a 24-7 pick-up via phone, so after calling the U-Haul customer service, we had to travel to a nearby U-Haul location (on 195 IL Route 59) to purchase the furniture dollies ourselves (because they did not have any spare for rent) and get the additional six furniture pads that were missing. This reduced our allotted time to actually move stuff and added to the miles that we traveled.

Byungsuk Lee 
Rating:
5.0

Fast and efficient, the mobile app was quick and easy to use

charles mcvey 
Rating:
4.0

It was really hard to unlock the lock box. That’s my only complaint. I wish the dial moved more easily. Took about 5 minutes to get the key. Other than that everything went smooth! Instructions for mobile pickup were clear and concise.

Asia Hopkins 
Rating:
3.0

Customer did not leave a comment.

Alfredo Castro 
Rating:
5.0

I had trouble with the lock due to it being really cold out… but no worries I was helped by Natasha at the location on New York st in Aurora. She was beyond amazing you can tell she is a people person because her attitude made my day go by smooth. Thank you Natasha 😊

Alisha Hanks 
Rating:
5.0

Ms. Natasha was A great rep. She was very informative and respectful. Thanks for helping my family move with your rental.

Diamond Johnson 
Rating:
5.0

Customer did not leave a comment.

Kierra White 
Rating:
5.0

Nothing Natasha was excellent in every aspect of the truck rental. You should have people like her in every rental store

Robert Hull 
Rating:
5.0

I had an awful experience with customer service when I called U-Haul. My calls kept being cut off repeatedly and I had to start over. But the lady that helped at the actual location was fantastic. Went above and beyond in helping me.

Richard Armstrong 
Rating:
3.0

Let the customer pick up the trailer at the same location the rental was arranged.

William Kizlaitis 
Rating:
5.0

Natasha is AMAZING! By far the best customer service I have ever received from any company anywhere! She is so pleasant and so sweet and went way above and beyond to help us and make sure our move went as smooth as possible. I can't say enough good things! She deserves recognition because she really is setting the gold standard for top notch customer service!

Sarah Lindberg 
Rating:
5.0

Natasha is AMAZING! By far the best customer service I have ever received from any company anywhere! She is so pleasant and so sweet and went way above and beyond to help us and make sure our move went as smooth as possible. I can't say enough good things! She deserves recognition because she really is setting the gold standard for top notch customer service!

Sarah LINDBERG 
Rating:
5.0

Customer did not leave a comment.

justin vandrunen 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS HOWE 
Rating:
5.0

I Really like this place. Staff Great personality, attentive to your needs.

STEVE HAINES 
Rating:
5.0

What a wonderful experience! Natasha was a blessing to deal with and an overall nice person!!

Anthony Principe 
Rating:
5.0

Customer did not leave a comment.

Jessica Patterson 
Rating:
5.0

Natasha Jones was incredible and such a great help to me in the rental process! She went above and beyond with her service! Thank you Natasha!

KAREN MASUS 
Rating:
4.0

Customer did not leave a comment.

Daniel Robbins 
Rating:
5.0

Natasha was probably one of the best customer service representatives I have ever encountered.

Matthew Goodman 
Rating:
5.0

Friendly, helpful, professional staff.

Edward Westfall 
Rating:
5.0

Natasha is a great employee l. Went above n beyond!

Tash Uray 
Rating:
4.0

Customer did not leave a comment.

Suraj Bhatia 
Rating:
5.0

Customer did not leave a comment.

Michelle Klein 
Rating:
1.0

The sales person gave me a trailer that didn’t have working lights. She then pawned me off to another facility telling me they could fix it. The other facility told me she never should have let me leave with a trailer that doesn’t have functioning lights and that they couldn’t help me.

MARC SPACONE 
Rating:
5.0

Customer did not leave a comment.

Kathy McCoy 
Rating:
5.0

Extremely kind, courteous, outgoing.

Jessa Leslie 
Rating:
5.0

Customer did not leave a comment.

Alejandro Tellez 
Rating:
2.0

1). Ensure the key tag plate number matched the plate number 2). Park the truck so the plates can be visible without having to physically climb inti the bushes 3) Truck had a broken opening/plate on the floor (made it difficult to load item’s without dolly wheels getting stuck)

Mirna Lopez 
Rating:
4.0

Excellent customer service from Natasha at this location. Explained everything very well in assisting with my truck rental needs.

ERIC POWELL 
Rating:
2.0

Not for after hours. Instructions are horrible. Site did not accept info correctly. Took hours of my time and rep on phone.

Jeannette HERBORD 
Rating:
5.0

Customer did not leave a comment.

HARLEEN Chouhan 
Rating:
5.0

Customer did not leave a comment.

Yogesh Vijayan 
Rating:
5.0

No improvement necessary. It was quick service. The woman and her husband working there were very nice, knew what they were doing and made sure I had all the necessary information and felt comfortable with everything before leaving the lot.

Carlise Harris 
Rating:
5.0

Customer did not leave a comment.

Greg Newstrom 
Rating:
4.0

Mobile checkin a bit difficult on pickup and drop off. Not sure if uhaul server had problems. Instructions also need to let buyer know that they needed to provide a second phone contact verification or a passport. Video did not outline this step

Ian Johnson 
Rating:
5.0

Customer did not leave a comment.

Sandy Harte 
Rating:
5.0

Customer Service was great at this location

Omar Gimenez 
Rating:
5.0

Customer did not leave a comment.

Carmen Rivera 
Rating:
5.0

Natasha was incredibly nice and helpful. The whole experience was terrific from start to finish!

Mark Mueller 
Rating:
5.0

Location was absolutely clean maintainance. A small sign on side of building stating office is upstairs would be helpful.

Muralirajesh Bollam 
Rating:
5.0

It went very well

LAURA PIZZAMIGLIO 
Rating:
5.0

Just make sure that the brakes are functionable because my brake light went on about 50 miles into a 600 mile trip to Tennessee very scary experience It was a 26 foot truck loaded to specifications with an auto transport in the back so luckily I could stop in time but the brake light was on the whole way until about 50 miles to my destination and then it went off just my luck

Karen Upton 
Rating:
5.0

Thank you so much

Christine Skogseth 
Rating:
3.0

Unit was a long way from pickup location that was originally give. The unit leaked and stained my couch

Robert San Julian 
Rating:
5.0

The service I received from this location was beyond my expectations!! I will always make them my choice for all uhaul rentals and will also refer as well.

Patrisha Jones 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top