Everything was excellent. Truck was in great condition and the customer service was exceptional. Thank you to the manager and her team for ensuring we were ready for pickup.
Michael B
Customer Reviews for Jones Asset Management LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff, clean truck and easy pick up / drop off during the weekends.
Urmatbek RThis location is well run. They’re efficient, adaptable to change in plans and customer service pros! Everything was smooth sailing and every piece of equipment we saw was very clean and new looking. The van we rented was gorgeous, spotless and had as wide an opening as a truck. It was easy to get in and out of the parking area. Light traffic - no hassle at all. We’ve rented UHauls all over the country and this was by far the easiest in and out super smooth and simple on our end. The team at Jones Enterprises are pros. Highly recommend!
Michelle WVery easy rental process, would recommend this location to anyone
JASON KThis Location has five star customer service always ready to help and equipment is always in top notch. With three easy steps they got me out within minutes . I amazing and swift service. big shut out to Natasha. 💪🏽👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
LUIS VSteve was super nice and helpful.
Mathis BVery friendly and Professional
Bonita PThe customer service experience was excellent
Tiffany CThe reps that work this location are great! I have rented from them a couple times and will continue to rent from them in the future.
Tracy PBoth locations had excellent customer service
JOEL TVery friendly and professional staff. I rented trucks from uhaul for many years this location was by far the best experience.
JOSHUA PThe App was and overall mobile pick up process was very lacking. The instructions are not very clear. I tried to do a live chat and it through my entire process. So the system flagged me as picking up the truck. I never received the key code or lock box number. I proceeded to call the facility and got no answer. So I called U-Haul customer service only to be placed on hold 15 minutes then thrown into a voicemail. I called back and decided to go through sales to get a live person. The woman that answered was very nice and helpful. I’d explained to her my frustration and she was able to provide me the missing info as well as send me the link to complete my check out process. A 15 minute pickup turned into 45 minutes very dissatisfied. I was on a tight schedule and threw me completely off. Truck was fine and clean, but your checkout process needs improvement.
Nicole TGreat experience, very friendly, office clean and truck clean. Great job. !!!
Becky PSmootH experience
Tejveer SGreat, fast and timely service. It was easy and fast to get in and out.
Duane DNatasha the owner is a super star. Period.
Kieran SWe received superior customer service! Absolutely no complaints!!
Raquel HGreat Service!!!
Stephen JEasiest drip off ever and most communicative and welcoming team member I've experienced in a while.
genaro dCheck in was thorough and quick. The young woman at the office was very friendly. She made things easy and light with a difficult moving stressful situation for me. I appreciate that very much! Thanks Uhaul. Keep up the great work.
Susan PThe truck that they provided was truly dangerous to drive. The brakes barely worked, the steering wheel required all my strength to move, the engine light was on, and the back of the truck required two men to get it opened/closed. When I went to return the truck and provide this feedback, no one was even in the office. I couldn't be more disappointed.
SHANTELLE WNo need for improvement. Perfect, easy and convenient experience. Keep up the great work!!!
Kenneth SThank you!!
Ovidiu PThe app for the online reservation and check out/in is completely NOT user friendly. Needs streamlined for more easy access
Carla GGreat process for after hours drop off.
Ankur SNatasha is very nice and professional! Made my day!
Marlon JGreat Service!
Stephen JNothing
Dan KGreat people, friendly service, professional, awesome service.
Latasha OA very good help
ABDULGHANI AThe rental process was straightforward, the App worked. The people at the pick up site were helpful and friendly.
Michael Bvery good service i loved
luis lGreat service
Antoine MThe two furniture dollies and a dozen furniture pads were not there as we had requested. We couldn't talk to the on-site office because it was a 24-7 pick-up via phone, so after calling the U-Haul customer service, we had to travel to a nearby U-Haul location (on 195 IL Route 59) to purchase the furniture dollies ourselves (because they did not have any spare for rent) and get the additional six furniture pads that were missing. This reduced our allotted time to actually move stuff and added to the miles that we traveled.
Byungsuk LFast and efficient, the mobile app was quick and easy to use
charles mIt was really hard to unlock the lock box. That’s my only complaint. I wish the dial moved more easily. Took about 5 minutes to get the key. Other than that everything went smooth! Instructions for mobile pickup were clear and concise.
Asia HI had trouble with the lock due to it being really cold out… but no worries I was helped by Natasha at the location on New York st in Aurora. She was beyond amazing you can tell she is a people person because her attitude made my day go by smooth. Thank you Natasha 😊
Alisha HMs. Natasha was A great rep. She was very informative and respectful. Thanks for helping my family move with your rental.
Diamond JNothing Natasha was excellent in every aspect of the truck rental. You should have people like her in every rental store
Robert HI had an awful experience with customer service when I called U-Haul. My calls kept being cut off repeatedly and I had to start over. But the lady that helped at the actual location was fantastic. Went above and beyond in helping me.
Richard ALet the customer pick up the trailer at the same location the rental was arranged.
William KNatasha is AMAZING! By far the best customer service I have ever received from any company anywhere! She is so pleasant and so sweet and went way above and beyond to help us and make sure our move went as smooth as possible. I can't say enough good things! She deserves recognition because she really is setting the gold standard for top notch customer service!
Sarah LNatasha is AMAZING! By far the best customer service I have ever received from any company anywhere! She is so pleasant and so sweet and went way above and beyond to help us and make sure our move went as smooth as possible. I can't say enough good things! She deserves recognition because she really is setting the gold standard for top notch customer service!
Sarah LI Really like this place. Staff Great personality, attentive to your needs.
STEVE HWhat a wonderful experience! Natasha was a blessing to deal with and an overall nice person!!
Anthony PNatasha Jones was incredible and such a great help to me in the rental process! She went above and beyond with her service! Thank you Natasha!
KAREN MNatasha was probably one of the best customer service representatives I have ever encountered.
Matthew GFriendly, helpful, professional staff.
Edward WNatasha is a great employee l. Went above n beyond!
Tash UThe sales person gave me a trailer that didn’t have working lights. She then pawned me off to another facility telling me they could fix it. The other facility told me she never should have let me leave with a trailer that doesn’t have functioning lights and that they couldn’t help me.
MARC SExtremely kind, courteous, outgoing.
Jessa L1). Ensure the key tag plate number matched the plate number 2). Park the truck so the plates can be visible without having to physically climb inti the bushes 3) Truck had a broken opening/plate on the floor (made it difficult to load item’s without dolly wheels getting stuck)
Mirna LExcellent customer service from Natasha at this location. Explained everything very well in assisting with my truck rental needs.
ERIC PNot for after hours. Instructions are horrible. Site did not accept info correctly. Took hours of my time and rep on phone.
Jeannette HNo improvement necessary. It was quick service. The woman and her husband working there were very nice, knew what they were doing and made sure I had all the necessary information and felt comfortable with everything before leaving the lot.
Carlise HMobile checkin a bit difficult on pickup and drop off. Not sure if uhaul server had problems. Instructions also need to let buyer know that they needed to provide a second phone contact verification or a passport. Video did not outline this step
Ian JCustomer Service was great at this location
Omar GNatasha was incredibly nice and helpful. The whole experience was terrific from start to finish!
Mark MLocation was absolutely clean maintainance. A small sign on side of building stating office is upstairs would be helpful.
Muralirajesh BIt went very well
LAURA PJust make sure that the brakes are functionable because my brake light went on about 50 miles into a 600 mile trip to Tennessee very scary experience It was a 26 foot truck loaded to specifications with an auto transport in the back so luckily I could stop in time but the brake light was on the whole way until about 50 miles to my destination and then it went off just my luck
Karen UThank you so much
Christine S