Customer Reviews for Johnson Creek Market
(U-Haul Neighborhood Dealer)

145 reviews

8409 SE 45th Ave   Portland, OR 97222
(Business Hour Returns Only - All After Hour Night Drops Have to Complete Se)

(503) 774-3163

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(503) 774-3163

8409 SE 45th Ave
Portland, OR 97222
(Business Hour Returns Only - All After Hour Night Drops Have to Complete Se)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone was great. So friendly and professional. Helped me through the process with great knowledge and efficiency. The truck was not clean. I tried to upload pictures but it wouldn't process online. The bed had not been swept and the interior consuls, cupholders and pockets were sticky, like someone had spilled a soda.

Jason B. 
Rating:
5.0

nothing - all goo

Robert W. 
Rating:
1.0

This was the worst experience ever. Order the truck for 24/7 pick up at 8am. The place calls and pushes it back to 9am because they aren't open. I told them I had the 24/7 option. They said they don't do it at their location. I said okay and they update my reservation. Then I get there at 9am and they aren't open. Finally I get in 10min later and they have issues with the reservation. They have to cancel my reservation and create a new one, but they can't pick the drop off location I perviously selected on the old reservation, so it's now an hour pass my pick up time. I get in the truck and the gas isn't full! I finally get moved and then have to sit on hold for an hour with customer service to change the drop off location because they automatically assigned me to a place out of my way. Such a shit show.

MATTHEW C. 
Rating:
4.0

Great location and accommodating team of employees.

Matt M. 
Rating:
4.0

Customer did not leave a comment.

Vernon B. 
Rating:
5.0

Everything was super easy!

Rachel S. 
Rating:
1.0

Why can't the reserved trucks be in pull through spots. 26 foot truck backing up around cars. Why? There should be express line for on-line keys . Never adequate staffing at this location.

Jennifer S. 
Rating:
2.0

No one verified the mileage, gas level or condition of the truck. The drop off destination was incorrect. We had planned for a one way trip, was notified of a drop-off site in Portland. Had to renegotiate that. The cost was more, because of the mileage error. The service provider, seemed disorganized and careless.

mary W. 
Rating:
5.0

Easy, streamlined check in/out, love the née vans!

Robert S. 
Rating:
4.0

Customer did not leave a comment.

JAY J. 
Rating:
5.0

Customer did not leave a comment.

Danielle A. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
4.0

The van was sticky and dirty and smelt like cigarettes. It was very obvious that it hadn't been cleaned, which is very concerning considering the current pandemic we are in.

Erika T. 
Rating:
4.0

Customer did not leave a comment.

Daniel Q. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Free coffee.

Michael K. 
Rating:
1.0

They charged my friend twice took her cash deposit, tried charging my card and the vehicle was dirty in the cab, terrible customer service,

Susanne F. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

No need for improvement. Even in a small store/market they offer great service. They are close to me, my son uses this location for his work and they will usually have something available.

Kathleen G. 
Rating:
5.0

Customer did not leave a comment.

kathryn F. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Fast and friendly service. Thank you

BAHMAN R. 
Rating:
5.0

Keep up the great work!

Gabriel T. 
Rating:
5.0

Very nice, they'll do you good

CONRAD ROBERT W. 
Rating:
5.0

Made reservation online. Pick up and drop off were quick and easy. Friendly and efficient customer service. No surprise charges.

Eric J. 
Rating:
5.0

The cleanest uhaul I ve ever rented

Maegann Z. 
Rating:
5.0

The gas indicator on the key tag is hard to read and gets rubbed off. For this rental when we started the truck it was already below the level marked on the tag but we were already leaving the lot and were in a hurry. When we returned we filled it back to the level it was at but forgot to fill it to the level on the tag and were charged a lot for the gas (we probably only used 2-3 gallons total and put in 3 gallons and he charged us $21 for fuel which seems insane when we only drive 22 miles).

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

FRED H. 
Rating:
1.0

I was charged way more money than expected. I am not a holy customer

Marlee M. 
Rating:
5.0

Free pizza.

Michael K. 
Rating:
4.0

Good location ..

matt M. 
Rating:
4.0

It is so easy to get your rental.Really nice guy.

Michael K. 
Rating:
3.0

Great guy..Always accomodating..no problems easy pickup and you dont have to give him your first born to get a vehicle.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Neal D. 
Rating:
1.0

I called to ask some question before my arrival. The person on the phone sounded like he was almost drunk. He was talking to someone while i was taking to him. Not very professional not friendly. I arrived there to pick up the van. During the check in he walked away every 2 mins. It took more than 15 mins to complete the check in, although I have already filled everything online. It was the sketchiest place I have ever stepped my foot in. It is not my job to think about how they can improve for the next customer. But I do hope they will improve their service at this location.

Tomoyo W. 
Rating:
4.0

More user friendly check out interface. Trouble with actually picking up and receiving rental vehicle on app through store POS

Marcus W. 
Rating:
2.0

The uhaul was dirty, there was very little gas in it when picked up (less than 1/4 of a tank) and I felt that we were overcharged for it. Also the tank is problematic and it took forever to put gas in as it kept messing up.

Claire E. 
Rating:
2.0

Didn't get any paperwork for a rental contract, just a key. Did not verify milage or gas tank level with employee.

Cody B. 
Rating:
4.0

The clerk at the store was friendly and the rental check-out and return process was quick and easy.

Veronica M. 
Rating:
3.0

The rental location was fine. The time I spent on the phone trying to book the rental and pay for moving help was TERRIBLE. The people on the phone that I spoke to were not knowledgeable and we're pretty much incompetent. In the end I was told that the movers would meet me at both location and movers never met me anywhere. This was a terrible experience overall and actually made me question my lifelong use of you uhaul over like competitors.

Michael W. 
Rating:
2.0

Sexist

Elizabeth S. 
Rating:
1.0

The employee did not know how to detach the trailer, which U-Haul had requested I tow (it was not my trailer). The employee also took his mask/face covering off inside the store to talk to me during our interaction. The employee suggested I take the truck to another drop-off location 10 minutes away to see if someone there could help me detach the trailer.

Mary Beth H. 
Rating:
4.0

Not. Change the the place of pick up.

camille J. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Maria E. 
Rating:
5.0

They were so helpful and easy to work with. Thank you

Peter J. 
Rating:
5.0

Customer did not leave a comment.

Drew L. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Great service, very friendly Staff and efficient.

Timothy N. 
Rating:
1.0

changed my location on me 4 times last minute. very unsatisfied.

Edward S. 
Rating:
1.0

Terrible experience. Blankets rented were tossed around uhaul. Overall very terrible experience.

Justin S. 
Rating:
3.0

Great to have this service local but a bit pricey!!

Steven L. 
Rating:
5.0

Sweeet!

Dustin M. 
Rating:
3.0

Customer did not leave a comment.

Theresa A M. 
Rating:
4.0

Customer did not leave a comment.

ED C. 
Rating:
3.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Jolene D. 
Rating:
1.0

The guy who “helped” me was insanely rude. The van was given to us incredibly dirty but was expected to bring it back clean. The service in general here was awful. I would recommend just picking up from a different location, this one was a total headache.

Brittany W. 
Rating:
4.0

The wait to be approved was longer than I thought. I could have waited inside had I k ow I had to see a clerk.

Jeff T. 
Rating:
1.0

I returned the truck with the 1/8th of a tank it had when I picked up the rental and was charged $12 for fuel. I was also charged a $8.88 rental fee. My estimated cost of rental was 56 and i was charged 88 for the rental. I would not recommend this place. I've seen them do this to other people and now I am unfortunate enough to get taken by these guys. The gentleman wouldn't let me stay and get it checked out and now I know why, so he can add false charges. Very unsatisfied.

Kodee B. 
Rating:
5.0

Customer did not leave a comment.

karl O. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

drew P. 
Rating:
3.0

Customer did not leave a comment.

Tabitha W. 
Rating:
1.0

The digital checkin did not work. The guy in store prioritized customers purchasing in his store instead of me. It took me more than an hour to get the keys from him. The car was dirty, fuel gauge inaccurate, service indicator inaccurate (low pressure in one of the tires).

ILYA G. 
Rating:
5.0

Customer did not leave a comment.

kelli P. 
Rating:
5.0

Customer did not leave a comment.

bailey B. 
Rating:
5.0

Customer did not leave a comment.

Caleb G. 
Rating:
3.0

The door handle was broke on drivers side. The back was dirty.

Johanna S. 
Rating:
3.0

The first thing I did was clean the windows so I could see while driving

David M. 
Rating:
5.0

Customer did not leave a comment.

Devyn J. 
Rating:
2.0

Customer did not leave a comment.

Suzanne G. 
Rating:
4.0

The person working here was very nice and very helpful!

Shelby M. 
Rating:
4.0

Customer did not leave a comment.

MATHEW D. 
Rating:
4.0

Customer did not leave a comment.

Sharon C. 
Rating:
1.0

The truck was dirty and had crumbs all over it, as well as glue holding the seat together. The man who gave me the truck was rude, and didn't explain the truck at all to me which almost resulted in an accident and me calling roadside assistance.

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

george R. 
Rating:
2.0

Customer did not leave a comment.

Jan L. 
Rating:
5.0

Friendly service, van in good condition.

Laura F. 
Rating:
3.0

The location was ok. The person there did everything to resolve whatever issue you guys had. What really bothered me was the fact that you guys had me waiting for over an hour and put a hold for no apparent reason: ran my credit cards multiple times and asked me for the same information 4 times. I wasted an hour of my moving time with no actual reason as to why.

Angie M. 
Rating:
3.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Nearby. Quick and simple.

Arnold S. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

Long lines and no truck despite making a reservation

amie G. 
Rating:
1.0

My reservation was for 8am. We woke up at 4:30am to drive to Portland to pick up our moving truck We arrived at the Uhaul location at 7:55....8am came and went and no one came to open the store. There was us and two other couples there waiting to get their trucks. No one showed up by 8:30pm. So we tried to call Uhaul and no one could help us. We were then told by some strange man that the man had slept in and would be another 1/2 to get to the store. we did not get our rental till 9:30am. That's 1.5 hours past the 8am time! Absolutely inexcusable! The person told us simply their alarm did not go off. Well in today's day and age that excuse does not fly. The truck was in TERRIBLE condition. The windshield was COVERED in bugs. There was garbage in the truck. The truck clearly had an alignment issue and also there was an unbalanced tire on the vehicle. The cargo area of the van HAD NOT been swept and I found it very insulting to read I would be charged $25 for an un-swept cargo area. Hands down the worst rental experience I have ever had! I will never rent from Uhail again.

Patrick T. 
Rating:
5.0

Always very courteous and helpful.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Rychelle R. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

The attendants at this location were very professional and got me in and out quickly. I'll use this location again.

Gordon M. 
Rating:
5.0

Awesome experience. Their hours of operation are crazy good... Open till 10 pm or 11pm depending on the day of the week. This location is also a convenience store and so the clerk has to juggle customers buying goods and setting up the Uhaul rental. Even so, the max time to secure the rental was 15 minutes. Every clerk who helped me was also very friendly and knowledgeable. On the downside, the truck selection is limited and consists of mostly 10 and 15 foot trucks. I wanted a 17 foot truck, but it was already rented. One last thing, this location is very flexible in allowing extra days on your rental, so I can imagine that this could create conflicts with fulfilling future (pre-scheduled) rentals. So if you must have a particular sized truck on a specific day, you might want to pre-book at a location with a larger inventory.

Lisa J. 
Rating:
2.0

Talk to the customer before taking more money out of the bank.

lisa R. 
Rating:
1.0

Truck was not very clean. Windshield wipers had fallen apart. Had it been raining, the vehicle would have been unsafe to operate. Currently disputing $71 in taxes on a $403 rental.

Keith F. 
Rating:
4.0

Customer did not leave a comment.

Carrie K. 
Rating:
3.0

Customer did not leave a comment.

Carl M. 
Rating:
2.0

I don't want to blame all of the negatives on this particular location alone. However, UHaul changed my reservation last minute to pick-up at this location after I picked a location closer to my house and better rated. Their adjustment cost me about $126 in fees, as they also reduced how long I had the UHaul and the mileage without notifying me of these changes. The man at this location did not have me sign anything, check the Uhaul for damage, or any of the usual stuff which seemed very strange. There was also some seedy business going on here while I was trying to get my Uhaul.

Alexandra D. 
Rating:
2.0

Customer did not leave a comment.

Meagan S. 
Rating:
1.0

Service was horrible. He didnt connect the trailer to the truck. When we drive the car on the car trailer the whole front of the trailer shoot up. Hit the bumper on the truck and caused a bunch of tears and scratches on the car we just bought 5 minutes before that. Horrible horrible experience. Will NEVER use Uhaul again!!!! And the trailer was rusted to hell and looked like it was falling apart. Everything about the experience was horrible

Suzie M. 
No reviews have been submitted for this location.

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