Customer Reviews for Johnson Creek Market
(U-Haul Neighborhood Dealer)

206 reviews

8409 SE 45th Ave   Portland, OR 97222
(Business Hour Returns Only - All After Hour Night Drops Have to Complete Se)

(503) 774-3163

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 10 am–5 pm

Services at this Location:

Contact Us

(503) 774-3163

8409 SE 45th Ave
Portland, OR 97222
(Business Hour Returns Only - All After Hour Night Drops Have to Complete Se)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The truck was on empty and I was told that I would have to bring it back with 1/4 tank. This isn’t right but I needed the truck.

William Bateman 
Rating:
5.0

Customer did not leave a comment.

Joyce Anderson 
Rating:
1.0

Ns

Pacifique Niyonkuru 
Rating:
5.0

Customer did not leave a comment.

Dominique Lampert 
Rating:
1.0

Customer did not leave a comment.

Jackson Nichter 
Rating:
4.0

Somewhat disorganized as they are operating a market business on-site however the vehicle I rented was available and ready when I needed it.

DAVID KOCH 
Rating:
5.0

Customer did not leave a comment.

NICOLE RICHARDSON 
Rating:
3.0

Customer did not leave a comment.

David Krawski 
Rating:
1.0

I didn't rent a U-Haul on the 25th of October.... I need a picture of the person who is using my identity.

TYLER HELLBERG 
Rating:
5.0

Customer did not leave a comment.

Traci Parker 
Rating:
3.0

Clean the inside of windshield!

Michael Wilson 
Rating:
5.0

Customer did not leave a comment.

Michael John O'Toole 
Rating:
5.0

Customer did not leave a comment.

aaron cornelison 
Rating:
2.0

Vechicle was dirty and has mechanical issues. It needs a new suspension which led to very bumpy ride. It also kept slipping out of gear. It was also very dirty.

Jim Constantine 
Rating:
5.0

Drop off went smooth, the employee was nice, The restaurant inside this drop off location was awesome! Highly recommend the lamb gyros.

Ryan Persson 
Rating:
3.0

Customer did not leave a comment.

Rebekkah Neal 
Rating:
3.0

Very helpful and nice at this location. :)

Julie Smith 
Rating:
5.0

It was quick and convenient and after hours drop-off was easy as the .market is open late

Stephen Burns 
Rating:
4.0

Customer did not leave a comment.

Benjamin Schmidt 
Rating:
5.0

Customer did not leave a comment.

Arielle Hutchison 
Rating:
5.0

Customer did not leave a comment.

Lynnette dieringer 
Rating:
5.0

Customer did not leave a comment.

Devin Manuel 
Rating:
1.0

Only 1 person working. So between market customers and person working also cooking food we spent most of our time standing around waiting.

Jose Chavez 
Rating:
1.0

The uhaul representative “Bill” assaulted me. I have filed a police report.

Ashley Bell 
Rating:
1.0

We went to go pick up our truck and they told us that all the gas has been siphoned out of their trucks but there should be enough gas to get to the gas station. We finished checking in got the keys and when we started driving, it completely ran out of gas and died right when we pulled out of the parking lot. We went back inside and told the guy who checked us in and he basically didn’t care and completely acted like it wasn’t his problem. He offered no solution or even tried to help. Eventually he gave us a gas can with a broken spout and I had to run and get gas. They put a new spout in when I came back and helped put the gas in the van. It was barely enough gas to get to the gas station. When we got to the gas station the gas attendant decided to check if there was a hole drilled into the gas tank because someone else earlier that day had a u haul with a drill hole. And who could’ve guessed? Our truck had a hole in the gas tank. We called the u haul dealer and he asked if we could use the van he had instead of the truck. We said yes because at this point it was already like 2 hours past when we were supposed to get the u haul and we had stuff to do. So we drove it back to the dealership. Which by the way is incredibly dangerous and ridiculous that we had to drive that. It completely put our safety at risk. We got the van and everything was fine. We returned it later that evening by the time we were supposed to. They did give me discounts because of everything that happened, which I appreciate. It just baffles me that they let us take a truck knowing there is no gas in them, let alone a drill hole in the tank. You think it would be their responsibility to make sure their trucks are in good working condition before letting people rent them and put customers safety at risk: But I guess not. The whole experience was literally the most stressful and worrying thing I have dealt with from a company. These people should not be renting uhauls to people.

Tyler Walden 
Rating:
1.0

Don’t rip them off this place is a rip off do not rent from them

Kara Crawford 
Rating:
3.0

The store opens too late in the day. I wanted to pick up at 7:00 AM, per my contract with U-Haul. The store did not open until after 8:00. It was great otherwise.

Todd Miles 
Rating:
5.0

The Johnson creek market location is a glorious experience if I thought I was having an issue all I had to do was call the store they were very accommodating and resolved my issue without hesitation

ANDREW FLORES 
Rating:
5.0

It may be more convenient to have 24 hour drop off at that location but seeing as where it’s actually located, I think, returning during business hours is more prudent.

Terry Thom 
Rating:
5.0

Great customer service

Robert Hart 
Rating:
5.0

Customer did not leave a comment.

Christopher Heckman 
Rating:
3.0

Customer did not leave a comment.

Jonathan Cook 
Rating:
2.0

Empty gas tank Truck smelled of cigarette smoke

Stephen Sims 
Rating:
4.0

The van was almost entirely out of gas and we barely made it to the gas station. It would’ve been nice if it had at least a quarter of a tank.

Christian Castorena 
Rating:
4.0

Customer did not leave a comment.

Emilly Prado 
Rating:
3.0

Windshield and windows very dirty. Location was easy to get to.

William Grandgeorge 
Rating:
4.0

The location and the person at the location was perfect for me. I did not receive the correct truck (ordered 15', but they only have a 10'). This was a major issue for my usage.

Andrew Gibson 
Rating:
5.0

The man working at the shop was very kind and personable. Twice he went out of his way to help me out, which ended up saving me a lot of money!

Autumn Simmons 
Rating:
5.0

Customer did not leave a comment.

Lori Howard 
Rating:
5.0

Thank you

Eugene Nasteka 
Rating:
3.0

Customer did not leave a comment.

Bryttany Abramson 
Rating:
5.0

Customer did not leave a comment.

TUAN LE 
Rating:
3.0

Customer did not leave a comment.

Peter Guillozet 
Rating:
1.0

The employees were 20 minutes late and there is no key drop box.

Matt Walker 
Rating:
2.0

Cab interior was not cleaned.

Don Lee 
Rating:
5.0

The location was excellent, but the estimated cost was far too low. I am very disappointed that your service hides so many fees.

Henry Jokela 
Rating:
3.0

Customer did not leave a comment.

Emilee Freeman 
Rating:
3.0

The first person who checked me out with the vehicle, he knew what he was doing. The person who checked me back in couldn't find the paperwork in the computer and said several times in different ways, " Are you sure you checked the equipment out from here?" Maybe a class on how to use the program would help? I had my "paperwork" from the rental by the time I was at the vehicle but I had crossed the street and was waiting for the bus (I walk with a walker or walking stick) before I seen anything from the return!

Patricia Blades 
Rating:
5.0

Customer did not leave a comment.

SUSANNE HOVIS 
Rating:
3.0

Customer did not leave a comment.

Stephanie Lopez 
Rating:
3.0

Customer did not leave a comment.

bre judy 
Rating:
3.0

Customer did not leave a comment.

Aimee Sander 
Rating:
5.0

Customer did not leave a comment.

Ramon Carter 
Rating:
5.0

Nice friendly people

donna nasteka 
Rating:
4.0

Customer did not leave a comment.

Emily Robino 
Rating:
1.0

This was absolutely horrible. The people who were supposed to be helping with uhaul were inattentive and having to also ring up customers in their convenience store. Their computer equipment was old and faulty and they miscalculated my mileage. Will never come back.

Gillian Callahan 
Rating:
4.0

Customer did not leave a comment.

David Anderson 
Rating:
5.0

Nothing.

Pamela Kurtz 
Rating:
2.0

Back of Uhaul looked like it hadnt been swept out in years and the interior cab had mud all over the inside of it. And they had the audacity to tell me to make sure I dont get there truck dirty while im using it as im leaving.

Michael Perez 
Rating:
5.0

Customer did not leave a comment.

lee langan 
Rating:
5.0

Best uhaul location in town. A+ service. I would go out of my way to pick up a truck from here instead of somewhere a bit closer to home. Couldn’t be happier with my experience.

MICHAEL ALBERT METZNER 
Rating:
5.0

Everyone was great. So friendly and professional. Helped me through the process with great knowledge and efficiency. The truck was not clean. I tried to upload pictures but it wouldn't process online. The bed had not been swept and the interior consuls, cupholders and pockets were sticky, like someone had spilled a soda.

Jason Beaver 
Rating:
5.0

nothing - all goo

Robert Walton 
Rating:
1.0

This was the worst experience ever. Order the truck for 24/7 pick up at 8am. The place calls and pushes it back to 9am because they aren’t open. I told them I had the 24/7 option. They said they don’t do it at their location. I said okay and they update my reservation. Then I get there at 9am and they aren’t open. Finally I get in 10min later and they have issues with the reservation. They have to cancel my reservation and create a new one, but they can’t pick the drop off location I perviously selected on the old reservation, so it’s now an hour pass my pick up time. I get in the truck and the gas isn’t full! I finally get moved and then have to sit on hold for an hour with customer service to change the drop off location because they automatically assigned me to a place out of my way. Such a shit show.

MATTHEW CALAMAN 
Rating:
4.0

Great location and accommodating team of employees.

Matt Morozovsky 
Rating:
4.0

Customer did not leave a comment.

Vernon Bacon 
Rating:
5.0

Everything was super easy!

Rachel Stokes 
Rating:
1.0

Why can't the reserved trucks be in pull through spots. 26 foot truck backing up around cars. Why? There should be express line for on-line keys . Never adequate staffing at this location.

Jennifer Schwab 
Rating:
2.0

No one verified the mileage, gas level or condition of the truck. The drop off destination was incorrect. We had planned for a one way trip, was notified of a drop-off site in Portland. Had to renegotiate that. The cost was more, because of the mileage error. The service provider, seemed disorganized and careless.

mary wagner 
Rating:
5.0

Easy, streamlined check in/out, love the née vans!

Robert Sowela 
Rating:
4.0

Customer did not leave a comment.

JAY JAHANGIRI 
Rating:
5.0

Customer did not leave a comment.

Danielle Alqahtani 
Rating:
5.0

Customer did not leave a comment.

Derek Widener 
Rating:
5.0

Customer did not leave a comment.

William Pierce 
Rating:
4.0

The van was sticky and dirty and smelt like cigarettes. It was very obvious that it hadn’t been cleaned, which is very concerning considering the current pandemic we are in.

Erika Thorstenson 
Rating:
4.0

Customer did not leave a comment.

Daniel Quinlan 
Rating:
4.0

Customer did not leave a comment.

Robert Lennox 
Rating:
5.0

Free coffee.

Michael King 
Rating:
1.0

They charged my friend twice took her cash deposit, tried charging my card and the vehicle was dirty in the cab, terrible customer service,

Susanne Ferguson 
Rating:
5.0

Customer did not leave a comment.

Harry Woods Iii 
Rating:
5.0

No need for improvement. Even in a small store/market they offer great service. They are close to me, my son uses this location for his work and they will usually have something available.

Kathleen Garcia 
Rating:
5.0

Customer did not leave a comment.

kathryn fleming 
Rating:
5.0

Customer did not leave a comment.

David Tifft 
Rating:
5.0

Fast and friendly service. Thank you

BAHMAN ROSTAMYAZDI 
Rating:
5.0

Keep up the great work!

Gabriel Tafoya 
Rating:
5.0

Very nice, they’ll do you good

CONRAD ROBERT WOLFLING 
Rating:
5.0

Made reservation online. Pick up and drop off were quick and easy. Friendly and efficient customer service. No surprise charges.

Eric Johnson 
Rating:
5.0

The cleanest uhaul I ve ever rented

Maegann Zakovics 
Rating:
5.0

The gas indicator on the key tag is hard to read and gets rubbed off. For this rental when we started the truck it was already below the level marked on the tag but we were already leaving the lot and were in a hurry. When we returned we filled it back to the level it was at but forgot to fill it to the level on the tag and were charged a lot for the gas (we probably only used 2-3 gallons total and put in 3 gallons and he charged us $21 for fuel which seems insane when we only drive 22 miles).

Andrea Bach 
Rating:
5.0

Customer did not leave a comment.

Mark Wetzel 
Rating:
5.0

Customer did not leave a comment.

FRED HARSMAN 
Rating:
1.0

I was charged way more money than expected. I am not a holy customer

Marlee Murray 
Rating:
5.0

Free pizza.

Michael King 
Rating:
4.0

Good location ..

matt morozovsky 
Rating:
4.0

It is so easy to get your rental.Really nice guy.

Michael King 
Rating:
3.0

Great guy..Always accomodating..no problems easy pickup and you dont have to give him your first born to get a vehicle.

Michael King 
Rating:
5.0

Customer did not leave a comment.

Neal Devine 
Rating:
1.0

I called to ask some question before my arrival. The person on the phone sounded like he was almost drunk. He was talking to someone while i was taking to him. Not very professional not friendly. I arrived there to pick up the van. During the check in he walked away every 2 mins. It took more than 15 mins to complete the check in, although I have already filled everything online. It was the sketchiest place I have ever stepped my foot in. It is not my job to think about how they can improve for the next customer. But I do hope they will improve their service at this location.

Tomoyo Wells 
Rating:
4.0

More user friendly check out interface. Trouble with actually picking up and receiving rental vehicle on app through store POS

Marcus Wright 
Rating:
2.0

The uhaul was dirty, there was very little gas in it when picked up (less than 1/4 of a tank) and I felt that we were overcharged for it. Also the tank is problematic and it took forever to put gas in as it kept messing up.

Claire Erhart 
No reviews have been submitted for this location.

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