The truck was on empty and I was told that I would have to bring it back with 1/4 tank. This isn’t right but I needed the truck.
William Bateman
Customer Reviews for Johnson Creek Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Pacifique NiyonkuruSomewhat disorganized as they are operating a market business on-site however the vehicle I rented was available and ready when I needed it.
DAVID KOCHI didn't rent a U-Haul on the 25th of October.... I need a picture of the person who is using my identity.
TYLER HELLBERGClean the inside of windshield!
Michael WilsonVechicle was dirty and has mechanical issues. It needs a new suspension which led to very bumpy ride. It also kept slipping out of gear. It was also very dirty.
Jim ConstantineDrop off went smooth, the employee was nice, The restaurant inside this drop off location was awesome! Highly recommend the lamb gyros.
Ryan PerssonVery helpful and nice at this location. :)
Julie SmithIt was quick and convenient and after hours drop-off was easy as the .market is open late
Stephen BurnsOnly 1 person working. So between market customers and person working also cooking food we spent most of our time standing around waiting.
Jose ChavezThe uhaul representative “Bill” assaulted me. I have filed a police report.
Ashley BellWe went to go pick up our truck and they told us that all the gas has been siphoned out of their trucks but there should be enough gas to get to the gas station. We finished checking in got the keys and when we started driving, it completely ran out of gas and died right when we pulled out of the parking lot. We went back inside and told the guy who checked us in and he basically didn’t care and completely acted like it wasn’t his problem. He offered no solution or even tried to help. Eventually he gave us a gas can with a broken spout and I had to run and get gas. They put a new spout in when I came back and helped put the gas in the van. It was barely enough gas to get to the gas station. When we got to the gas station the gas attendant decided to check if there was a hole drilled into the gas tank because someone else earlier that day had a u haul with a drill hole. And who could’ve guessed? Our truck had a hole in the gas tank. We called the u haul dealer and he asked if we could use the van he had instead of the truck. We said yes because at this point it was already like 2 hours past when we were supposed to get the u haul and we had stuff to do. So we drove it back to the dealership. Which by the way is incredibly dangerous and ridiculous that we had to drive that. It completely put our safety at risk. We got the van and everything was fine. We returned it later that evening by the time we were supposed to. They did give me discounts because of everything that happened, which I appreciate. It just baffles me that they let us take a truck knowing there is no gas in them, let alone a drill hole in the tank. You think it would be their responsibility to make sure their trucks are in good working condition before letting people rent them and put customers safety at risk: But I guess not. The whole experience was literally the most stressful and worrying thing I have dealt with from a company. These people should not be renting uhauls to people.
Tyler WaldenDon’t rip them off this place is a rip off do not rent from them
Kara CrawfordThe store opens too late in the day. I wanted to pick up at 7:00 AM, per my contract with U-Haul. The store did not open until after 8:00. It was great otherwise.
Todd MilesThe Johnson creek market location is a glorious experience if I thought I was having an issue all I had to do was call the store they were very accommodating and resolved my issue without hesitation
ANDREW FLORESIt may be more convenient to have 24 hour drop off at that location but seeing as where it’s actually located, I think, returning during business hours is more prudent.
Terry ThomGreat customer service
Robert HartEmpty gas tank Truck smelled of cigarette smoke
Stephen SimsThe van was almost entirely out of gas and we barely made it to the gas station. It would’ve been nice if it had at least a quarter of a tank.
Christian CastorenaWindshield and windows very dirty. Location was easy to get to.
William GrandgeorgeThe location and the person at the location was perfect for me. I did not receive the correct truck (ordered 15', but they only have a 10'). This was a major issue for my usage.
Andrew GibsonThe man working at the shop was very kind and personable. Twice he went out of his way to help me out, which ended up saving me a lot of money!
Autumn SimmonsThank you
Eugene NastekaThe employees were 20 minutes late and there is no key drop box.
Matt WalkerCab interior was not cleaned.
Don LeeThe location was excellent, but the estimated cost was far too low. I am very disappointed that your service hides so many fees.
Henry JokelaThe first person who checked me out with the vehicle, he knew what he was doing. The person who checked me back in couldn't find the paperwork in the computer and said several times in different ways, " Are you sure you checked the equipment out from here?" Maybe a class on how to use the program would help? I had my "paperwork" from the rental by the time I was at the vehicle but I had crossed the street and was waiting for the bus (I walk with a walker or walking stick) before I seen anything from the return!
Patricia BladesNice friendly people
donna nastekaThis was absolutely horrible. The people who were supposed to be helping with uhaul were inattentive and having to also ring up customers in their convenience store. Their computer equipment was old and faulty and they miscalculated my mileage. Will never come back.
Gillian CallahanNothing.
Pamela KurtzBack of Uhaul looked like it hadnt been swept out in years and the interior cab had mud all over the inside of it. And they had the audacity to tell me to make sure I dont get there truck dirty while im using it as im leaving.
Michael PerezBest uhaul location in town. A+ service. I would go out of my way to pick up a truck from here instead of somewhere a bit closer to home. Couldn’t be happier with my experience.
MICHAEL ALBERT METZNEREveryone was great. So friendly and professional. Helped me through the process with great knowledge and efficiency. The truck was not clean. I tried to upload pictures but it wouldn't process online. The bed had not been swept and the interior consuls, cupholders and pockets were sticky, like someone had spilled a soda.
Jason Beavernothing - all goo
Robert WaltonThis was the worst experience ever. Order the truck for 24/7 pick up at 8am. The place calls and pushes it back to 9am because they aren’t open. I told them I had the 24/7 option. They said they don’t do it at their location. I said okay and they update my reservation. Then I get there at 9am and they aren’t open. Finally I get in 10min later and they have issues with the reservation. They have to cancel my reservation and create a new one, but they can’t pick the drop off location I perviously selected on the old reservation, so it’s now an hour pass my pick up time. I get in the truck and the gas isn’t full! I finally get moved and then have to sit on hold for an hour with customer service to change the drop off location because they automatically assigned me to a place out of my way. Such a shit show.
MATTHEW CALAMANGreat location and accommodating team of employees.
Matt MorozovskyEverything was super easy!
Rachel StokesWhy can't the reserved trucks be in pull through spots. 26 foot truck backing up around cars. Why? There should be express line for on-line keys . Never adequate staffing at this location.
Jennifer SchwabNo one verified the mileage, gas level or condition of the truck. The drop off destination was incorrect. We had planned for a one way trip, was notified of a drop-off site in Portland. Had to renegotiate that. The cost was more, because of the mileage error. The service provider, seemed disorganized and careless.
mary wagnerEasy, streamlined check in/out, love the née vans!
Robert SowelaThe van was sticky and dirty and smelt like cigarettes. It was very obvious that it hadn’t been cleaned, which is very concerning considering the current pandemic we are in.
Erika ThorstensonFree coffee.
Michael KingThey charged my friend twice took her cash deposit, tried charging my card and the vehicle was dirty in the cab, terrible customer service,
Susanne FergusonNo need for improvement. Even in a small store/market they offer great service. They are close to me, my son uses this location for his work and they will usually have something available.
Kathleen GarciaFast and friendly service. Thank you
BAHMAN ROSTAMYAZDIKeep up the great work!
Gabriel TafoyaVery nice, they’ll do you good
CONRAD ROBERT WOLFLINGMade reservation online. Pick up and drop off were quick and easy. Friendly and efficient customer service. No surprise charges.
Eric JohnsonThe cleanest uhaul I ve ever rented
Maegann ZakovicsThe gas indicator on the key tag is hard to read and gets rubbed off. For this rental when we started the truck it was already below the level marked on the tag but we were already leaving the lot and were in a hurry. When we returned we filled it back to the level it was at but forgot to fill it to the level on the tag and were charged a lot for the gas (we probably only used 2-3 gallons total and put in 3 gallons and he charged us $21 for fuel which seems insane when we only drive 22 miles).
Andrea BachI was charged way more money than expected. I am not a holy customer
Marlee MurrayFree pizza.
Michael KingGood location ..
matt morozovskyIt is so easy to get your rental.Really nice guy.
Michael KingGreat guy..Always accomodating..no problems easy pickup and you dont have to give him your first born to get a vehicle.
Michael KingI called to ask some question before my arrival. The person on the phone sounded like he was almost drunk. He was talking to someone while i was taking to him. Not very professional not friendly. I arrived there to pick up the van. During the check in he walked away every 2 mins. It took more than 15 mins to complete the check in, although I have already filled everything online. It was the sketchiest place I have ever stepped my foot in. It is not my job to think about how they can improve for the next customer. But I do hope they will improve their service at this location.
Tomoyo WellsMore user friendly check out interface. Trouble with actually picking up and receiving rental vehicle on app through store POS
Marcus WrightThe uhaul was dirty, there was very little gas in it when picked up (less than 1/4 of a tank) and I felt that we were overcharged for it. Also the tank is problematic and it took forever to put gas in as it kept messing up.
Claire Erhart